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Tertiary Qualification(s)

• Matric Certificate. 
• Any tertiary qualification related to Business/Logistics/Warehousing. 
• SHEMTEC/Samtrac. 
• Quality Management System ISO 9001:2015  
• SHE Representative. 
• Incident Investigator. 
• Additional Computer Skills  
• Experienced and highly effective working knowledge RECAP / CAPA (or relevant industry-related software).  
• Proficient in Excel for data management and reporting.
• Minimum of 2 years QSHE

Roles Responsibilities  

• 2 years of experience in product identification and compliant storage segregation by resultant UN Code and/or MSDS category;  
• High-value product requiring specialised processes and storage arrangements;  
• Value-added services such as promotional bundling, kitting, and relabeling;  
• Problem Solving: Effective Root Cause Analysis, Problem Solving, and implementation of Corrective and Preventive Measures;  
• Communication: Must communicate effectively (written and verbal) to manage and meet both internal and external customer expectations;  
• Compliance: Must ensure full warehouse compliance, including the following: DSV Policies, Regulations, Work Instructions, Maintenance Schedule, and Local Authority requirements.  
• Stress and Conflict Management: Must have effective techniques and/or skills to manage conflict, cope with stress, and work effectively under constant pressure;  
• SHERQ: Internal measurement and auditing of site processes to ensure stability and improvement in areas of Health and safety, environment, and facility compliance/risk mitigation. Knowledge and experience of QMS such as ISO 9001, 14001, and 45001;  
• Commercial: Must have effective commercial acumen and demonstrable experience to manage and/or coordinate Client and Supplier Contract expectations and Risk

ADDED ADVANTAGES FOR THIS ROLE

• Prepare and implement necessary policies, procedures and codes of practice;  
• Ability to demonstrate a proactive approach and continuously develop & improve quality, and other related obligations;  
• Exposure to ASIB or similar fire prevention strategies; and  
• An understanding of quality assurance and audit processes in relation to the warehousing and associated quality management systems  

MAIN PURPOSE OF THE ROLE, 

• The successful incumbent will be responsible for Quality, Safety, Health, and Environmental (QSHE) related training, implementation, support, monitoring, and the control of its related requirements & processes, which align with the approved business management systems.
• The same applies to all legal and commercial requirements, where deemed relevant. Inclusive hereof is the maintenance of all QSHE protocols, site licenses/certifications, and similar via frequent documented audits. The incumbent will advance and support the functions of the Quality Manager and its associated portfolio.

DUTIES & RESPONSIBILITIES

• Ensure all shipments within DSV’s control are compliant with the current Quality, Safety, Health, and Environmental QSHE Policy, as well as standard operating procedures to mitigate any potential risks associated with the supply chain;  
• Ensure compliance with QSHE Policy, standard operating procedure, as well as documents;  
• Review, write, train, and implement procedures/processes/workflows or other, as and when required to ensure compliance with the adopted Business Management System (BMS) within the l warehouse;  
• Active participation in audits, whether internal, external, or other;  
• Active participation in non-conformance closure through appropriate implementation of remedial action to ensure robustness of adopted BMS;  
• Active participation in continual improvement;  
• Full participation in waste management whilst providing support to the operational management and/or others.  
• Manage all site-controlled contractors whilst coordinating training as and when required;  
• Proactive engagement within operational undertakings to ensure prompt escalation to the relevant manager in the event of system failure and/or operational weaknesses or necessary enhancements;  
• Ensure prompt issue resolution and optimal consulting and support in respect of storage, handling, and transportation, so as to ensure delivery of sales orders, operational demands, and others;  
• Support the Management team through the communication of current issues and continuous improvement opportunities identified at the Branch level. Tasks include: report writing in respect of KPI’s;  
• Daily / Weekly / Monthly inspections aimed at QSHE; and  
• Active participation in security matters to mitigate stock loss, theft, or misappropriation, including associated report writing in respect of noted incidents;  

Active participation in managerial tasks, including but not limited to:

• Implementation and management of OHS standards;  
• Performance of stock takes, as and when required; and  
• Management meeting attendance. 

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Minimum Requirements

• Grade 12
• B.Eng/ B.tech Industrial Engineering Degree
• Or similar NQF level 7 or higher
• Advanced MS Excel
• MS Visio
• MS Project
• Data Analytics Experience
• AutoCAD/ Autodesk inventor drawing
• Power BI (Beneficial)
• Minitab (Beneficial)
• SAP (Beneficial)
• Minimum 2 years’ experience in engineering and warehouse operations.
• At least 3 years’ Industrial Engineering experience in a logistics environment.
• Proficiency in Advanced Microsoft Excel and intermediate AutoCAD (minimum 1 year experience).
• Proven experience in warehouse design and solution costing.
• Solid understanding of logistics operations and industry practices.
• Experience in Lean, Continuous Improvement Programmes (CIP), and related methodologies.
• Experience in project management, including planning, execution, and delivery.
• Experience in resource planning and labour optimisation.
• Demonstrated ability to analyse and improve supply chain processes.
• Strong work ethic with a focus on delivering high-quality outputs.
• Customer relationship management experience.
• Ability to train and coach staff across all levels, from operational to management.
• Strong attention to detail and analytical thinking capability.
• Proficiency in data analytics and interpretation to support decision-making.
• Willingness and ability to travel within South Africa as required.

Added Advantages for this role

Preferred / Advantageous Requirements

• Strong interpersonal and communication skills, with the ability to engage effectively across all levels.
• Experience working with Warehouse Management Systems (WMS) and/or ERP systems (minimum 1 year).
• Demonstrates adaptability and resilience in dynamic, fast-changing environments.
• Sound understanding of engineering economics and basic financial/accounting principles.
• Certification in Lean Six Sigma (Green Belt or Black Belt) is advantageous.
• Experience in data cleaning, analysis, and interpretation to support decision-making.

Main purpose of the role

• The Logistics Engineer is responsible for driving operational excellence by analysing, designing, and improving warehouse and supply chain processes to enhance productivity, efficiency, and service performance.
• The role supports solution design, costing, and implementation by providing practical, data-driven engineering input to ensure solutions are fit-for-purpose within the operational environment.
• Through the application of Lean, Six Sigma, and structured change management methodologies, the Logistics Engineer leads continuous improvement initiatives, supports resource planning and productivity optimisation, and ensures sustainable delivery of measurable business benefits across multiple operations.

Key Responsibilities

• Analyse operational data, processes, and material flow to identify improvement opportunities across warehouse and logistics operations.
• Design, implement, and audit continuous improvement initiatives, ensuring accurate tracking and reporting of quantified benefits and performance gains.
• Develop robust business cases for capital and operational investments, including ROI analysis, productivity improvements, and cost-benefit evaluations.
• Lead and manage improvement projects, ensuring delivery against defined timelines, milestones, and objectives.
• Apply structured change management methodologies to ensure sustainable implementation of process improvements.
• Facilitate problem-solving sessions and provide training on continuous improvement tools and methodologies where required.
• Collaborate with cross-functional client and internal teams on new projects, product launches, and Continuous Improvement Programmes (CIPs).
• Support solution design and costing activities by providing engineering input, validating assumptions, and ensuring proposed solutions are practical and fit-for-purpose within the operational environment.
• Deliver training and coaching on Lean, Six Sigma, and Change Management principles to drive operational excellence.
• Determine and validate labour requirements using MTM (Methods-Time Measurement) methodology.
• Lead and support resource planning and job clocking initiatives to improve workforce productivity and operational performance.
• Identify and implement automation and mechanisation solutions to enhance efficiency and scalability.
• Support and drive tactical operational changes within warehouse environments, including processes, Material Handling Equipment (MHE), Warehouse Management Systems (WMS), and automation technologies.
• Mentor, coach, and develop junior, graduate, and intern logistics engineers to build capability within the team.

Duties and Responsibilities

Additional Job Requirements

• Demonstrates strong teamwork and collaboration skills across cross-functional teams.
• Maintains a professional and well-presented demeanour when engaging with clients and suppliers.
• Confident and assertive in communication and decision-making.
• Results-driven, with the ability to work independently and meet tight deadlines.
• Highly organised, with a structured and methodical approach to tasks and problem-solving.
• Strong attention to detail, ensuring high standards of accuracy and quality in all deliverables.

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Main Purpose of The Role:

• Manage the staff, clients and deliverables of the branch ensuring that it is aligned with the overall objectives of the organization and the resources are fully utilized to ensure optimal delivery of services to our clients. 
• The Branch Manager is responsible for the financial performance, profitability, service delivery, client retention and operational excellence of the branch while maintaining a client-centric focus.

Minimum Requirements:

• At least 5 years’ experience in managing a logistics and distribution Branch.
• Financial experience in managing own Branch P&L, budgeting, revenues and forecasting.
• Operational, HR and IR skills are essential. 
• Excellent admin skills.
• Strong interpersonal skills with the ability to motivate and lead staff. 
• Must have a valid, unendorsed Code 08 driver’s license.
• Electives
• Report writing skills.
• Sales & Presentation skills.
• Advanced Excel skill.
• Procurement/Commercial skills.

Qualifications:

• Matric (essential).
• Logistics Warehouse Management or equivalent qualification is an added advantage.
• Computer packages:
• Microsoft Suite Programmes at Intermediate level (Advanced would be an added advantage).
• MS Excel: Ability to do MS Excel Spreadsheets with Pivot Tables, charts and formulas Fleet Tracking tools.
• Financial Planning Tools.

Duties and Responsibilities:

• Drive the achievement of organisational objectives through effective communication, performance measurement, and staff motivation.
• Collaborate with shared service functions to ensure continuous alignment, cooperation, and operational efficiency.
• Deliver on client commitments in line with local, national, and global strategies.
• Manage branch costs and productivity to ensure optimal efficiency and operational effectiveness.
• Ensure compliance with internal and external controls, as well as global and local KPIs.
• Achieve financial targets by delivering on the agreed budget and supporting overall business unit profitability.
• Identify business risks and opportunities that may impact operational performance and shareholder commitments and implement appropriate mitigation strategies.
• Lead, develop, and manage team performance to create a sustainable and high-performing work environment.
• Oversee employee performance management, training, and development, while providing mentorship to supervisory staff.
• Effectively allocate and manage resources while maintaining strong risk management practices.
• Ensure adherence to operational deadlines, schedules, and service delivery standards.
• Maintain and continuously improve systems, processes, and controls to enhance operational efficiency.
• Manage customer relationships at all levels, addressing queries, concerns, and service issues professionally.
• Analyse operational failures (e.g., delays, damages, complaints) to identify root causes and implement corrective actions.
• Monitor and manage daily operational performance to consistently achieve defined targets and metrics.
• Make informed, timely decisions and adapt to changing business environments.
• Lead diverse teams across sales and operations, fostering collaboration, resolving conflicts, and building strong team cohesion.
• Set clear performance objectives, track progress, and hold individuals accountable for results.
• Support business growth by contributing to sales initiatives and customer engagement activities.
• Apply analytical thinking, process mapping, and problem-solving to translate complex challenges into actionable solutions.
• Identify, develop, and leverage talent within the team to maximise performance and capability.
• Operate independently within the framework of company policies and procedures.
• Perform administrative duties relevant to the role.

Critical Commercial & Financial Accountability

• Apply strong understanding of contracts and service level agreements (SLAs) to ensure account stability, service excellence, and profitability.
• Ensure accurate and timely monthly invoicing, and effective management of debtor collections to maintain healthy cash flow.
• Manage and resolve general ledger (GL) and accounting-related queries.
• Investigate, manage, and resolve claims by analysing incidents, reporting findings, and negotiating appropriate settlements where applicable.

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Main Purpose of The Role:

• Manage client relationships in the existing allocated client base and serve as the main point of contact for customers, providing exceptional service and fostering positive relationships, maintain and grow existing customer base for the allocated region and meet monthly and annual retention targets. 

Computer packages:

• MS Office, Excel, PowerPoint (Intermediate)
• Advanced skill would be advantageous

Qualifications:

• Matric (Essential).
• Tertiary Qualification is advantageous.

Minimum Requirements:

• Minimum 3 years Key Account Management / sales experience
• Presentation skills
• Maintain and grow the existing client base in the logistics market for the allocated Region and meet monthly and annual retention targets that have been set.
• Support all aspects of the account relationship as a primary point of contact for customer.
• Ability to investigate and resolve customer complaints, concerns, and discrepancies in a timely manner.
• Collaborate with internal teams to address customer issues effectively.
• Maintain accurate records of customer interactions, transactions, and enquiries via CRM.
• Generate key performance monthly reports as needed to track customer service metrics and performance.
• Identify root causes of customer issues and implement solutions to prevent recurrence.
• Communicate customer feedback and insights to relevant stakeholders for continuous improvement.
• Strive to exceed customer expectations by delivering exceptional service and building strong relationships.
• Help identify all potential risks and develop mitigation plans.
• Identify and implement continuous Improvement initiatives.
• Maintain client base as per MAS requirement, grow revenue via extraction of additional opportunities within the client base. 
• Work closely with Operations to deliver high level of service to customers.
• Works with Finance as needed to collectively resolve any discrepancies and assist with invoice and payment resolution. 
• Proactively manage and monitor and present customer/’s KPI’s through data quality processes.
• Become a part of an account focused cross-functional team that proactively participates in the account planning, sales support & delivery process.
• Analysis of sales-related information and report weekly to the regional sales manager.
• Maintaining client data and updating regularly.
• Continuous reporting on competitor and industry analysis.
• Assist in tender/proposal production and delivery (preparation and presentation)
• Create sustainable value for customers by adopting an innovative approach to their business.
• Meet the expected client call ratio KPI as indicated by your manager and agreed MAS in achieving retention targets set.

Elective:

• Strong personal characteristics, energy, drive, focus, motivation, responsibility.
• Self-motivated and ability to use own initiative, with the ability to work without supervision.
• Well-developed time management skills - ability to work to deadlines and with timetables. 
• Multitasking is essential.
• Project management of initiatives where required.
• The ability to seek opportunities for synergy and integration.
• Business acumen – analyzing financial information, dealing with complexity, problem solving and using sound judgment.
• Identifying critical operational or other issues and recommending solutions
• Ability to continuously review / refine processes to achieve the optimal solution. 
• Strong administrative skills with high attention to detail
• Strong business development skills

Duties and Responsibilities:

• Maintain and grow the existing client base and acquire new clients in the distribution market for the allocated region and meet monthly and annual retention targets that have been set.
• Prospect for new business and develop a qualified pipeline of leads and convert to actual billing sustainable clients.
• Manage client relationships, both existing and new clients.
• Monthly billing and financial reporting shared with the various stakeholders.
• General administrative duties – daily.
• Represent the DSV brand.
• Analysis of sales related information and report weekly to Regional Sales Manager.
• Maintaining client data and update regularly.
• Continuous reporting on competitor and industry analysis.
• Assist in tender/proposal production and delivery. (preparation and presentation)
• Create sustainable value for customers by adopting an innovative approach to their business.
• Ensure that the required monthly and accumulative targets are met.
• Implementation and communication of signed business is shared with all stakeholders.
• Management of debtor’s days of clients within the company’s requirements.
• Ensure regular Inter department communication.
• Identifying cross silo solutions and work with other Department heads to ensure successful partnerships.
• Ensure all client files are updated and maintained as per the company procedures and Quality Management System.
• Carry out any other duties as may be requested by Management.
• Update and maintain the internal CRM System.
• Meet the expected client call ratio KPI as indicated by your manager.