Standard Bank Group is the largest African banking group by assets offering a full range of banking and related financial services. “Africa is our home, we drive her growth” Our vision is to be the leading financial services organisation in, for and across Africa, delivering exceptional client experiences and superior value. This sets the prim...
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Job Description
- To lead the Custody & Investment Administration portfolio by providing strategic direction and end-to-end product leadership. Accountable for defining a multi-year strategy to drive commercial growth (>70% of Investor Services revenue) and innovation across Africa.
- The role ensures regulatory compliance and operational excellence, providing market thought leadership to position the bank as a premier securities services provider.
Responsibilities include
- Define and deliver the multi-year strategic roadmap for the Custody and Investment Administration portfolio, ensuring alignment with broader Investor Services and Corporate & Investment Banking (CIB) growth objectives through product innovation, emerging technology integration, and continuous enhancement of the value proposition.
- Drive commercial growth and profitability by orchestrating sophisticated pricing models, executing the annual business plan and revenue targets, and evaluating new market entry opportunities and inorganic growth transactions to expand geographic footprint and service capability across Africa.
- Lead strategic business development initiatives in partnership with Coverage and Sales teams to secure large-scale institutional mandates, increase market share, identify cross-sell opportunities across the CIB ecosystem, and maximise share of wallet from existing custody clients.
- Manage high-level institutional client relationships and service excellence, overseeing client satisfaction, service level agreement adherence, and client experience outcomes to protect the existing asset base, strengthen retention, and reinforce the organisation's reputation as a world-class, client-centric service provider.
- Oversee the end-to-end operational value chain across custody and investment administration services, including safekeeping, settlements, corporate actions, automation and digitisation initiatives, to deliver seamless execution, enhance operational efficiency, reduce manual intervention, and improve the cost-to-income ratio.
- Maintain executive oversight of risk, governance, and regulatory compliance, establishing robust governance structures, executive reporting frameworks, and fiduciary oversight across multiple jurisdictions, while proactively managing product risk and integrating evolving regulatory and market infrastructure requirements into product strategy.
- Build and lead a high-performing team of product specialists, driving coaching, performance management, talent development, succession planning, and strategic resource allocation, while fostering a culture of accountability, innovation, and operational excellence.
- Influence senior stakeholders and provide industry thought leadership, partnering across Client Solutions, Technology, Operations, and Risk functions, engaging with regulators and financial market intermediaries, and contributing to the future development of capital market infrastructure and securities services across Africa.
Qualifications
Qualification
- Degree or Post Graduate Degree in Business Commerce, Finance and Accounting
Experience Required
- Minimum 10-13 years of experience in African financial markets, with significant exposure to the Custody and Securities Services business.
- Extensive experience managing senior product teams and navigating complex, matrixed organisational structures across a Pan-African footprint.
- A track record of successfully managing a high-revenue portfolio (>R1bn+) and delivering large-scale strategic or transformational initiatives.
Additional Information
Behavioural Competencies:
- Analysing and Interpreting Information
- Adopting Practical Approaches and Checking Things
- Documenting Facts and Interpreting Data
- Developing Expertise and Exploring Possibilities
- Developing Strategies and Making Decisions
- Articulating Information and Interacting with People
- Directing People and Empowering Individuals
Technical Competencies:
- Analysing and Interpreting Information and Root Cause Analysis
- Financial Acumen and Financial Analysis
- Financial and Accounting Control and Management Accounting
- Financial Consolidation and Preparing Financial Statements
- Financial Management (Financial) and Strategic Planning and Reporting
- Strategy Definition and Policy Development
- Programme Management and Quality Management
- Stakeholder Management and Brand Reputation Management
- Statistical & Mathematical Analysis
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Job Description
- To deliver sustainable savings and non-financial benefits for the bank by engaging and building relationships with Card associations and acting as a single point of contact to the associations, co-ordinating, consolidating and prioritizing requests from various Business Unit and leveraging synergies across the bank and negotiate favourable terms for the bank.
Qualifications
- Type of Qualification: Post Graduate Degree
- Field of Study: Business Commerce
Experience Required
Products
- Personal and Private Banking
- 8-10 years experience in banking and payments with a proven product management track record in the financial services industry. Experience gained from working within or with Card Associations such as Visa, MasterCard, Amex, Diners would be beneficial.
- 8-10 years experience in financial analysis, modelling, vendor management and negotiations.
Additional Information
Behavioural Competencies:
- Articulating Information
- Challenging Ideas
- Checking Things
- Developing Expertise
- Making Decisions
- Managing Tasks
- Meeting Timescales
- Producing Output
- Providing Insights
- Taking Action
- Team Working
- Upholding Standards
Technical Competencies:
- Creative Problem Solving
- Decision Making
- Planning, Forecasting and Budgeting
- Product Development
- Product Knowledge (Consumer Banking)
- Product Related Systems (Consumer Banking)
- Strategic Planning and Reporting
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Job Description
- The Universal Banking Team Leader is accountable for leading a branch-based sales team to deliver sustained revenue growth, deepened client relationships and a consistently excellent client experience.
- This role drives sales performance, embeds a strong client-centric culture, and ensures full compliance with regulatory, risk and conduct standards while developing a high-performing team aligned to market opportunity and business strategy.
Key Responsibilities:
- Accountable for driving sustained sales and revenue growth by identifying market opportunities, deepening existing client relationships and acquiring new business in line with branch financial targets.
- Responsible for leading, coaching and developing a team of Universal Bankers to build capability, accountability and a high-performance sales and service culture.
- Ensures a consistently excellent client experience by embedding a strong client-centric approach that delivers high-quality service, effective resolution of client needs and long-term relationship value.
- Oversees risk, compliance and conduct management across the branch, ensuring full adherence to FAIS, Fit and Proper requirements, internal policies and regulatory standards.
- Uses market insight, management information and performance data to optimise client coverage, resource allocation and branch execution.
Qualifications
- Bachelor of Commerce degree or an Advanced Certificate (NQF7 FAIS aligned qualification as per regulatory requirements) in a relevant field aligned to banking, finance, sales or management.
- RE1 and RE5 preferred.
Experience Required:
- 5 to 7 years’ experience within a retail or universal banking environment, with proven exposure to frontline sales and client engagement.
- At least 2 to 3 years’ proven leadership experience, managing and developing sales teams in a branch or client-facing environment.
- Demonstrated sustained sales performance track record, including achievement of financial and growth targets.
- Strong experience in risk management, compliance and conduct, including FAIS compliance and Fit and Proper requirements.
- Experience managing audits, operational risk, client complaints and regulatory adherence within a banking environment.
Behavioural Competencies:
- Adopting Practical Approaches and Producing Output
- Articulating Information and Convincing People
- Challenging Ideas and Exploring Possibilities
- Generating Ideas and Providing Insights
- Making Decisions and Showing Composure
- Following Procedures and Understanding People
Technical Competencies:
- Application & Submission Verification
- Banking Process & Procedures
- Client Acceptance & Review
- Customer Understanding
- Processing
- Product Knowledge
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Job Description
- This is a branch-based leadership role responsible for overseeing the effective functioning of a Point of Representation (POR) within Personal and Private Banking.
- The role focuses on driving sales and service performance, ensuring operational excellence, maintaining strong risk and compliance standards, and leading a high-performing frontline team to deliver a consistent and client-centric banking experience.
Key Responsibilities:
- Lead and manage a team to deliver sales, service and client experience objectives while building a high-performance culture
- Drive branch financial performance by identifying opportunities to grow revenue, deepen client relationships and increase product uptake
- Oversee daily branch operations, including cash handling, security, transactions and process adherence, to ensure efficiency and control
- Monitor, manage and mitigate risk by ensuring compliance with regulatory, audit and internal policy requirements
- Analyse branch performance data, identify gaps and implement improvements across people, processes and systems to meet customer demand
Qualifications
- Diploma or Advanced Certificate (NQF6 FAIS recognised qualification) in Banking, Finance, Business Management or a related field
- FAIS Representative status
Minimum Experience:
- 3 to 4 years’ experience in a frontline banking environment, with strong exposure to sales, service delivery and client engagement
- Proven experience leading or coordinating a frontline team to deliver on sales, service, operational and client experience objectives
- Experience managing team performance, coaching and development, while supporting people processes in partnership with Human Capital
- Strong working knowledge of branch operations, risk controls, compliance requirements, cash handling and banking processes
Behavioural Competencies:
- Adopting Practical Approaches, Following Procedures and Producing Output
- Articulating Information, Convincing People and Understanding People
- Challenging Ideas, Exploring Possibilities and Generating Ideas
- Directing People and Making Decisions
- Providing Insights
Technical Competencies:
- Application and Submission Verification,
- Customer Acceptance and Review
- Banking Process and Procedures
- Customer Understanding
- Product Knowledge
go to method of application »
Job Description
- The Universal Banking Team Leader is accountable for leading a branch-based sales team to deliver sustained revenue growth, deepened client relationships and a consistently excellent client experience.
- This role drives sales performance, embeds a strong client-centric culture, and ensures full compliance with regulatory, risk and conduct standards while developing a high-performing team aligned to market opportunity and business strategy.
Key Responsibilities:
- Accountable for driving sustained sales and revenue growth by identifying market opportunities, deepening existing client relationships and acquiring new business in line with branch financial targets.
- Responsible for leading, coaching and developing a team of Universal Bankers to build capability, accountability and a high-performance sales and service culture.
- Ensures a consistently excellent client experience by embedding a strong client-centric approach that delivers high-quality service, effective resolution of client needs and long-term relationship value.
- Oversees risk, compliance and conduct management across the branch, ensuring full adherence to FAIS, Fit and Proper requirements, internal policies and regulatory standards.
- Uses market insight, management information and performance data to optimise client coverage, resource allocation and branch execution.
Qualifications
- Bachelor of Commerce degree or an Advanced Certificate (NQF7 FAIS aligned qualification as per regulatory requirements) in a relevant field aligned to banking, finance, sales or management.
- RE1 and RE5 preferred.
Experience Required:
- 5 to 7 years’ experience within a retail or universal banking environment, with proven exposure to frontline sales and client engagement.
- At least 2 to 3 years’ proven leadership experience, managing and developing sales teams in a branch or client-facing environment.
- Demonstrated sustained sales performance track record, including achievement of financial and growth targets.
- Strong experience in risk management, compliance and conduct, including FAIS compliance and Fit and Proper requirements.
- Experience managing audits, operational risk, client complaints and regulatory adherence within a banking environment.
Behavioural Competencies:
- Adopting Practical Approaches and Producing Output
- Articulating Information and Convincing People
- Challenging Ideas and Exploring Possibilities
- Generating Ideas and Providing Insights
- Making Decisions and Showing Composure
- Following Procedures and Understanding People
Technical Competencies:
- Application & Submission Verification (Consumer Banking)
- Banking Process & Procedures
- Client Acceptance & Review
- Customer Understanding ( Consumer Banking)
- Processing
- Product Knowledge (Consumer Banking)
go to method of application »
Job Description
- We are looking for an experienced, client-focused sales consultant with a proven sales track record to join our branch banking environment as a Universal Banker.
- This role is suited to a confident frontline banking professional who can engage clients, identify needs, provide appropriate banking solutions and contribute to sustainable sales growth while delivering excellent client service and meeting all risk, compliance and FAIS requirements.
Key Responsibilities:
- Engage clients across branch and related banking channels to understand their needs, resolve queries and provide appropriate banking solutions in line with service, product and legislative requirements.
- Identify sales and demand generation opportunities through client conversations, promote relevant banking products and channels, and contribute to branch sales and growth objectives.
- Open, amend, transfer and close client accounts in line with laid-down procedures, risk controls, KYC, POPIA and FAIS requirements.
- Assess client needs by reviewing account conduct, income and expenditure, scorecards and supporting information to provide informed recommendations and appropriate solutions.
- Educate clients on banking processes, digital functionality, self-service channels, product features and their rights and obligations in line with the Code of Banking Practice.
- Maintain accurate records, update required management information, adhere to team ways of work and contribute to a high-performing branch environment.
Qualifications
- National Certificate or equivalent NQF 5 FAIS-aligned qualification in a field related to banking, financial services, commerce, sales, client service or a related discipline.
- The candidate must meet FAIS Fit and Proper requirements.
Minimum Experience:
- 3 to 4 years’ experience in a branch banking, financial services, contact centre sales or client-facing sales environment.
- Proven sales track record with experience identifying client needs, promoting solutions, cross-selling and achieving sales or growth targets.
- Strong understanding of banking products, client servicing, account opening, application processing and customer acceptance requirements.
- Experience working in a regulated environment where adherence to risk, compliance, KYC, POPIA and FAIS requirements is critical.
- Confident client engagement capability with the ability to build rapport, ask the right questions, handle pressure and provide practical solutions.
Behavioural Competencies:
- Checking Things, Examining Information and Following Procedures
- Convincing People, Impressing People and Seizing Opportunities
- Establishing Rapport, Interacting with People and Inviting Feedback
- Developing Expertise, Developing Strategies and Exploring Possibilities
- Generating Ideas, Taking Action, Pursuing Goals and Meeting Timescales
- Embracing Change, Showing Composure, Team Working and Thinking Positively
Technical Competencies:
- Application & Submission Verification (Consumer Banking)
- Banking Process & Procedures
- Client Acceptance & Review
- Customer Understanding ( Consumer Banking)
- Processing
- Product Knowledge (Consumer Banking)
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Job Description
To design, code, test, debug and correct programs in software engineering environments within the continuous delivery pipe line as well as provide support and maintenance of systems. In addition, produce software specifications in accordance with the technical requirements, within the framework of the software quality assurance standards.
- Adopt and adhere to suitable and agreed development methodologies and principles through work outputs and behaviours that enables continuous delivery and development across the engineering environment as well as ensuring effective collaboration with all colleagues and stakeholders to meet required targets and therefore deliver value to the clients.
- Construct, interpret and execute end to end system and program tests to verify correct operation of completed systems to enable delivery of quality code.
- Develop, complete and update all required documentation as per the scope, including guidelines and checklists for development and testing purposes to enhance the technical engineering function.
- Participate in the evaluation of and impact analysis of major design options, new system and databases to enable sound, objective decisions by ensuring and validity and reliability of data to support data driven decision making,
- Engage with leads to receive feedback on work completed and communicate any concerns, issues, risks and progress regarding work output to enable a culture of continuous development and learning to create awareness of available solutions and contribute to the engineering objective of the bank.
Qualifications
- Degree: Information Studies / Information Technology
Additional Information
Experience Required: Software Engineering
- 5-7 years: Broad experience in translating business and functional requirements into technical specifications and developing the programming code to create the solutions.
Behavioural Competencies:
- Adopting Practical Approaches
- Articulating Information
- Developing Expertise
- Documenting Facts
- Embracing Change
Technical Competencies:
- Agile Engineering
- API Engineering
- Automation
- Cloud Computing
- Continuous Delivery (CD)
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Job Description
- To design, code debug and correct programs in the software engineering environment to agreed standard and tools, to enhance and maintain software applications and improve efficiency within the engineering environment through ensuring that technical requirements are done in accordance to the software framework.
Qualifications
- Type of Qualification: First Degree
- Field of Study: Information Technology
Experience Required
Software Engineering
- Technology
- 1-2 years
- Broad experience in translating business and functional requirements into technical specifications and developing the programming code to create the solutions.
Additional Information
Behavioural Competencies:
- Adopting Practical Approaches
- Articulating Information
- Checking Things
- Developing Expertise
- Documenting Facts
Technical Competencies:
- Agile Engineering
- API Engineering
- Automation
- Cloud Computing
- Continuous Delivery (CD)
- Continuous Deployment
Continuous Integration (CI)
- Data Engineering
- Design Thinking
- Error Budgets
- Incident Response
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Job Description
- To design, code, test, debug, and maintain programs in development environments. Apply agreed standards and tools, to achieve a well-engineers result. Work within a strict framework of programming standards under supervision of senior technical resources.
Qualifications
- Type of Qualification: First Degree
- Field of Study: Information Technology
Experience Required
Software Engineering
- Technology
- 5-7 years
- Broad experience in translating business and functional requirements into technical specifications and developing the programming code to create the solutions.
- 8-10 years
- Proven experience in modern engineering practices i.e. dev ops, agile etc., Proven experience across multiple, broad IT Engineering disciplines, with demonstrated specialisation in at least one. Experience within the required scope of expertise.
Additional Information
Behavioural Competencies:
- Adopting Practical Approaches
- Articulating Information
- Checking Things
- Developing Expertise
- Documenting Facts
- Embracing Change
Technical Competencies:
- Agile Engineering
- API Engineering
- Automation
- Cloud Computing
- Continuous Delivery (CD)
- Continuous Deployment
Method of Application
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