Top Positions at Vodafone Global Enterprise

Role Purpose

• The Manager: HR Reporting, Insights & Decision Support will serve as a strategic partner to the HR Director and HR leadership team. This role is accountable for delivering advanced HR analytics, generating actionable insights, and enabling evidence-based decisions.
• Additionally, the role will be responsible for coordinating strategic initiatives, managing governance processes, and driving monthly budgeting and forecasting sessions. The incumbent will ensure operational excellence and alignment with organizational priorities.

Your responsibilities will include:

HR Reporting & Analytics 

• Lead the design, delivery and maintain HR dashboards, reports, data visualisation, and analytics to support strategic decision-making aligned to EXX principles.
• Conduct advanced trend analysis to identify risks, opportunities, and workforce insights. (across HR, Business or Functional Leaders) that will aid in decision making; highlight risks and actionable data to make recommendations for process changes and action plans.
• Ensure timely and accurate month-end HR reporting and ad hoc analysis and reporting.
• Support internal and external  Survey activities.
• Design and develop HR KPI reporting tools linked to business strategy.
• Lead detailed analysis of the impact, efficiency & effectiveness of major HR activities as measured by key performance indicators
• Contribute to HR budgeting cycles through data-driven workforce cost

Decision Support

• Partner with the HR Director and Leadership team to coordinate HR strategic priorities, forums and leadership decision making.
• Drive monthly budgeting and forecasting and variance review sessions, ensuring alignment with financial targets.
• Track HR strategic initiative progress and prepare high quality executive reports and presentations.
• Coordinate leadership meetings and ensure timely follow-up on action items.
• Provide scenario planning, risk identification, and business case support to leadership.

Workforce and Headcount Management 

• Develop and maintain workforce plans, headcount dashboards and forecasting tools.
• Support in scoping, sourcing, implementation of a workforce management system in partnership with Technology teams.
• Advise HR and line leaders on optimal staffing models, productivity measures, and organisational cost structures.
• Maintain a comprehensive, accurate and up to date staff and headcount database/dashboard
• Monitor and report on all employee and contractor movements and role changes across the organisation.

Other HR initiatives:

• Support roll-out and implementation of MPA with employee engagement programs and Health Wellness & Safety (HSW)programs
• Maintain up-to-date HR policies, ensuring alignment with relevant stakeholders
• Lead or support special projects that enhance HR operational excellence and strategic impact

The ideal candidate for this role will have:

Qualifications: 

• Degree in HR, Business Administration, Finance, Data Analytics or related field.
• Advanced MS Office skills (Excel, PowerPoint) and experience with dash visualisation tools (e.g., Qlik Sense).

Core Competencies,knowledge and experience:

• Strong analytical and financial acumen with ability to interpret complex data.
• Excellent organizational and project management skills.
• Ability to manage multiple priorities and work under pressure.
• Strong stakeholder management and communication skills.
• Experience in budgeting, forecasting, and governance processes.
• 5–7 years’ experience in HR analytics and/or business management roles.
• Prior experience in financial planning and project coordination preferred.
• Exposure to workforce modelling, organisational design principles, and people metrics.
• Experience in budgeting, forecasting, governance, and project delivery.
• Experience in a large corporate environment performing moderately complex to very complex employee analysis and research, using qualitative and quantitative measurement and data collection design principles in HR, Finance or Marketing.
• Prior project leadership experience is a strong preference.

Closing date for Applications: 27 February 2026.

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Role Purpose/Business Unit:

• Drive revenue and customer growth through the usage of Vodacom’s Products and Services across the unbranded channels within a geographical area. Manage and maintain the relationship with respective trade and channel partners, the internal organisation, and suppliers.

Your responsibilities will include:

• Manage the unbranded channel stores (NC/WH/AD’s/Informal stores) within a geographical location
• First line escalation from trade partners (customer queries) – ECLO
• Manage field marketing agency by ensuring operational compliance and excellence – retail pricing compliance, comparative pricing reporting, availability of stock, updated deals, campaigns & branding
• Achieving specific sales and customer service targets and objectives aligned to the unbranded regional strategy.
• Stakeholder relationships across national chains, wholesalers, alternative distributors and informal trade partners.
• Identify partnerships and collaborations to drive sales through brand and product awareness.
• Implement the distribution strategy within the Unbranded Channels space.
• To implement the Unbranded Channel strategy and roadmap, to ensure maximum sales return and exposure.
• Attention and focus to be given to unbranded channels including National Chains, Wholesalers, Alternative distributors, spazas, traders, street hawkers, etc., mainly within the informal market.
• Establish and maintain relationships with informal traders and spaza operators on behalf of Vodacom to enable improved understanding and establish greater understanding of evolving consumer trends and behaviours.
• Ensure implementation and success of new products and services and identify opportunities to drive product awareness.
• Measure, Analyse and Report on a monthly basis on key activities, findings, learnings and areas of improvement and identify opportunities to improve sales and service that will positively impacts revenues, market share and customer experience.
• Create a monthly call cycle that outlines the store visits of both NC and informal stores, including partnership meetings on a monthly basis.
• Accountable for Vodacom’s KPI’s (revenue, base, market share, usage) in the designated locations and geographies.
• Manage & maintain relationship with trade partners end to end as first point of call/escalation, hence driving the acquisition, retention, and customer experience targets.
• Identify strategic opportunities to maximize profitability for area of responsibility. Liaise with the regional marketing team to facilitate promotions, presence branding and recommend ATL marketing opportunities within the area under care.
• To drive gross adds and VABS efficiencies in the Unbranded channel.
• To identify and recruit new business partners as per channel strategy, in order to increase distribution coverage.
• Implement and manage recovery plans for underperforming towns and stores.
• Manage third party outsource relationships to deliver on the Vodacom KPIs as per SLAs and proactively manage the development and implementation of the sales strategy, projects and general management, e.g., MSI.
• Monitor competitor activities and ensure gap closure through the development of competitor activity plans.
• Knowledge transfer - impart Knowledge transfer, P&P, campaigns, deals, trade bulletins to store staff.
• Provide insights for effective analysing for improvement of TNPS across Retail touchpoints and ENPS for the Region
• Implement people transformation initiatives in third parties
• Analyse, resolve and feedback on all regional customer issues.

The ideal candidate for this role will have:

• Matric / Grade 12 
• 3 year commercial/ marketing/ sales diploma or degree (NQF 6 or higher) or SAQA accredited equivalent with
• 3-5 years relevant experience (essential)
• Relevant experience in small business development, marketing or sales
• Experience within Retail or Business environment with exposure to Projects implementation, monitoring, commercial & performance management, and stakeholder management (advantageous)
• Work experience in the telecommunications industry (advantageous)
• Driver’s License EBO – Essential
• Own vehicle (Essential)

Core competencies, knowledge, and experience:

• Sales Planning & Execution
• Sales & Distribution management
• Channel Marketing
• Performance Reporting 
• Strategic Stakeholder and Business Relationship Management
• Commercial and business acumen
• Negotiation Skills

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 27 February 2026 

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Role Purpose/Business Unit:

• The Storage Platforms Specialist is a key technical contributor responsible for the deployment, maintenance, and optimization of enterprise storage and server solutions.
• This role requires strong hands-on experience with SAN, NAS, and cloud storage technologies, as well as a solid understanding of virtualization and datacentre operations.
• The specialist works closely with senior engineers, cross-functional teams, and vendors to ensure the storage infrastructure supports business needs with high performance, reliability, and scalability.

Your responsibilities will include:

• Deliver expert-level support and implementation of enterprise storage solutions, including Dell Networker, EMC Data Domain, and Dell storage arrays. Maintain and optimize SAN environments (Brocade & Cisco) and storage integration across platforms such as Windows, Red Hat Linux, AIX, and VMware.
• Ensure the stability, performance, and availability of storage platforms by proactively monitoring systems, managing incidents, and executing maintenance activities. Use tools like DCA to apply patches, perform upgrades, and manage configuration changes.
• Maintain and improve operational documentation, including procedures, runbooks, and RACI models. Contribute to the development of automation scripts and workflows to streamline storage operations.
• Support compliance with regulatory and audit requirements (e.g., PCI, SOX) by ensuring proper controls, documentation, and reporting are in place for storage systems.
• Collaborate with infrastructure, application, and support teams to resolve issues, fulfil storage-related requests, and ensure alignment with business needs. Coordinate with vendors for support and roadmap discussions.
• Manage and fulfil infrastructure requests via the Infrastructure Demand System (Jira), ensuring timely and accurate delivery of storage services.
• Stay informed on emerging storage technologies and trends. Provide input into platform enhancements and capacity planning. Track and report on key performance indicators such as availability, license utilization, and storage performance.

The ideal candidate for this role will have:

• Matric / Grade 12 essential 
• 3-year related degree or diploma in IT, Engineering, Computer Science or another relevant field preferred
• Minimum of 5 years relevant work experience
• Technical team lead experience preferred.
• Application of ITIL principles in an operational environment.
• Experience with SRE practices and principles is highly desirable.
• Experience working in a large agile environment, with multiple teams.

Core competencies, knowledge, and experience:

• Expert-Level Technical Proficiency: Demonstrated hands-on experience with enterprise storage platforms and deep understanding of storage architectures, protocols, and data protection strategies.  
• Advanced Troubleshooting and Problem Solving: Skilled in diagnosing and resolving complex technical issues across SAN/NAS environments and multi-platform operating systems. Capable of managing high-impact incidents with precision and speed. 
• Site Reliability Engineering (SRE) Practices: Familiar with SRE principles, including proactive monitoring, automation, incident response, and post-incident reviews to drive continuous improvement and system resilience. 
• Collaborative and Independent Work Style: Able to work autonomously while contributing effectively within cross-functional teams in dynamic, high-pressure environments. 
• Effective Communication: Strong verbal and written communication skills to engage with technical teams, business stakeholders, and external vendors, translating complex technical concepts into clear business language. 
• Strategic Planning and Financial Acumen: Experienced in capacity and performance planning, compiling long-range architectural roadmaps, and managing budgets. Skilled in leading RFP processes and vendor evaluations. 
• Agile Mindset: Comfortable working within Agile frameworks, contributing to iterative planning, execution, and continuous delivery in cross-functional teams.

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 06 March 2025 

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Role Purpose/Business Unit:

• To develop and manage a portfolio of consumer products as part of a product team in line with company goals and CBU strategy
• To give inputs into the product strategy and product roadmap impacting the overall BU strategy.
• To be the end-to-end custodian of the product portfolio, responsible for driving its development from concept to launch, including business case creation, product specification for IT, user acceptance testing, go-to-market execution and post implementation performance management.

Your responsibilities will include:

• The product lifecycle management and revenue optimisation of the existing portfolio of Products & Services related to data, sms, international and roaming services. 
• To work with different parts of the business to deliver products and services (This would involve working on documentation, providing inputs and evaluation for financial business cases, defining business rules and working with customer experience teams to define and refine customer journeys)
• Conduct feasibility studies on product segments to determine inclusion into BU strategy.
• Perform commercial analysis and work with finance business partner team to determine the commercial impact within the business unit.
• Conceptualise and pitch new product ideas based on consumer & market trends and opportunity management principles, in line with business strategy and performance
• To regularly review launched products/product governance to ensure the performance is in line with initial assumptions and implement corrective measures if needed. To ensure sustainability.
• Own and drive a set of product P&L’s fostering stakeholder management, inclusive decision making and influence related activities.
• Be well abreast of key competitor activity within the environment and suggest/review activity to mitigate.
• Monthly product presentations for an audience consisting of managing executives and senior management 

The ideal candidate for this role will have:

• Matric essential
• Relevant 3 year Business or Technical degree essential.
• Prior telecom experience is a plus
• Prior product management experience is a plus
• Understanding of telecoms product and technology is a plus

Core competencies, knowledge, and experience:

• Min 5 years’ experience
• Exceptional Communication & presentation skills, written and verbal
• Understanding of financials, commercial acumen and analytics are required.
• Stakeholder Management skills
• Interpersonal and self- management skills are a must.
• Networking and influence skills are critical
• A thorough understanding of GTM implementations.
• Flexibility, problem solving and dealing with ambiguity

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 27 February 2026.

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Role Purpose/Business Unit:

• This managerial role is responsible for overseeing and leading the operational functions of the Staff Cellular Support and Vodacom Business, Corporate Onboarding Management teams. 
• The manager will ensure effective delivery of support to employees and partners for staff cellular benefits, including onboarding, in-life support, and offboarding. 
• Additionally, the role includes managing the onboarding process for Vodacom Business and Large Corporate customers, covering account creation, administration, provisioning, order fulfilment, and the initial support phase for new clients. 
• The position involves optimising processes, supporting project progress, and enhancing service delivery for both internal and external stakeholders.

Your responsibilities will include:

Specialised Operational Functions

• Staff Cellular support on Special Products and new products and services 
• Partner with HR Benefits on initiatives in development, design and delivery of new and existing staff cellular benefits
• Own and enhance support experience for staff as customer
• Establish and ensure optimal OLAs and SLAs with in value streams to ensure the highest service standards
• Liaising with Vodacom Subsidiaries on benefit alignment
• Financial reporting into FinOps (Staff Cellular)

Manage Onboarding Process

• Ensure team delivery of project related deliverable as per project charter in terms of scope, quality, and within timelines

People and Workforce management

• Manage, lead and provide direction consultants and Specialist activities; ensuring planning, and managing their functions and daily activities
• Ensure optimal workforce planning, ensuring that adequate resources are in place to deliver on the mandate of the team and expectations of our stakeholders 
• Establish, communicate and maintain clear KPIs in line with the department’s goals and the Business Unit’s strategy.
• To establish and drive a culture of service excellence within team in line with Vodacom Service Standards
• Ensure quality standards are in place, adhered to and monitored timeously.
• Provide consistent performance feedback to staff and manage all performance related interventions. 
• Drive operation Rigour by ensure KPIs are achieved, and teams are held accountable for delivering on what is expected.
• Ensure optimal utilisation of tools and technologies to execute of business as usual
• Drive a culture of growth (continuous learning) and accountability to ensure that team are self sufficient, take ownership of their function, careers,  and are able to priorities cases accordingly. 
• Establish and maintain criteria for team’s rewards based on service standards and ensure transparency of monthly nominations.
• Succession planning: ensure business continuity in line with Vodacom’s succession planning practices.

Stakeholder management

• Establish and review ways of work with internal and external business partners. 
• Establish and lead cadences for governance to ensure an optimal execution of duties across the value chain and feed into process improvement.
• Represent team in various forums related to functional deliverables and workflows.
• Collaborate with various departments, including HR Benefits, Fin Ops, Billing, Technology, product, VB Sales, and Customer Care, to ensure comprehensive resolutions that meet customer needs.
• Provide support to team members with personally addressing challenging customer or stakeholders 

Continuous Improvement & Delivering Results

• Ensure all operational processes are documented, published and cascaded to all stakeholders
• Ensure clear and measurable SLAs/OLAs established, revised an signed off by all stakeholders 
• Ensure implementations and maintenance of templates, scripts and messaging related to service delivery 
• Analyse query and complaint trends to identify opportunities to improve customer experience and efficiencies,
• Drive relentless Fixing root cause / underlying reasons for failures.
• Drive execution and hold lines of business accountable to implementation of fixes and improvement initiatives.
• Ensure a deep understanding of environment, and the Vodacom ecosystem to identify and implement improvement opportunities
• Create team cadences to ensure that opportunities are identified, reviewed and implemented to improve ways of work, operating and customer processes, etc
• To track progress on improvement initiatives
• Act swiftly on opportunities or crises that may impact people of the operations ability to deliver on mandate
• Maintenance & Implementation of policies, procedures in compliance with Vodacom’s, ISO and Regulatory requirements,
• Advocate adoption of new technologies that will improve service delivery.

Reporting & Administration

• Ensure that relevant reports are in place to manage performance, identify trends, provide progress updates on actions and impact of initiatives to stakeholders.
• Establish dashboards to monitor functional health-check on department’s performance.
• To ensure that relevant reports are submitted to all stakeholders timeously, i.e. daily, weekly, monthly, adhoc. 
• To ensure that documentation of meeting minutes, action trackers, workforce planning (leave, shifts, training schedules, etc), are maintained timeously. 
• Created and optimise team’s templates and scripting to ensure consistency in the quality of customer interactions and feedback 

Other 

• Attend and partake in functional reviews especially internally to provide insights on failures within the business.
• Overall accountability for monitoring all business-critical systems impacting Customer Experience/Service and case manage quick resolution with relevant stakeholders.
• Own escalation decisions where performance impacts customer service and experience.
• Maintains professional and technical knowledge by tracking emerging trends in the business unit’s operations management; attending educational workshops; reviewing professional publications; establishing personal networks within and outside Customer Care and Commercial Operations; benchmarking and staying abreast of leading trends within the Contact Centre space.

The ideal candidate for this role will have:

• Matric 
• + related tertiary qualifications in financial management. NQF 6 minimum
• 5 years + experience in transactional finance operations and/or customer operations, ideally within a shared service environment
• 5 years + experience and knowledge with transacting on internal Cellular and Finance systems – EPPIX, Morpheus II, iCap, C3D and Siebel EBU as well as SAP and Tallyman
• 5 years + experience Customer Care and Financial operations or Consumer related environment
• Strong display of functioning optimally under pressure and independently under reduced monitoring)

Core competencies, knowledge and experience:

• Leadership
• Coaching and performance management
• People agility
• Results agility
• Change agility
• Leaning agility
• Situational awareness
• Ability to work under pressure and handle challenging situations with professionalism and calm.
• Strong analytical and problem-solving skills, with a demonstrated ability to provide insights into upstream failures and recommend actionable process improvements.
• Experience in data analysis and reporting, with proficiency in utilizing data analysis tools and software to identify trends and root causes of issues.
• Proven track record in project management and process improvement, demonstrating the ability to lead cross-functional initiatives to enhance service delivery and customer satisfaction.
• Experience in developing and implementing customer service strategies and processes.
• Ability to persuade and influence decision making at various organisational levels
• Ability to multi-task and prioritise responsibilities to meet deadlines in a fast-paced environment
• Strong relationship building skills is key 
• In-depth understanding of the Vodacom Ecosystem  
• Knowledge of labour relations Regulatory legislations.

Job Related Skills:

• Confident and comfortability to interact with all Vodacom Employees on all levels without prejudice.
• Excellent Communication skills (verbal and written)
• Technical/IT Knowledge on Business Solutions
• Problem managing and resolving skills.
• Confidence in communicating internally and externally with Staff.
• Experience in transacting on EPPIX, Morpheus II, iCap, C3D and Siebel EBU as well as knowledge on processing using SAP and Tallyman
• Knowledge on ICASA and SARS regulations and rulings - Customer Protection Act, POPI Act, National Credit Act, VAT and Income Tax Act on Fringe Benefits and services provided to Vodacom Permanent Employees
• Time management skills

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 27 February 2026.