Trending Jobs at Absa Group Limited (Absa)

Job Summary

• This role is accountable for the overall delivery of Pensions and Employee Benefits strategy, policy and related practices and services for Absa Group Limited. This includes strategy, tactical design and delivery plans, formulation of associated practice/s and ensuring operational implementation and adoption i.t.o. pensions and employee benefit methodology, governance and delivery objectives. The role will also oversee the effective implementation of technological solutions to enhance/improve employee engagement with their pension and benefit arrangements and strengthen management of these arrangements.

Job Description

Key Accountabilities:

Strategic Development and Partnering:

• Strategic advice to the Group and its various operating entities on pensions and employee benefits.
• Accountable to manage (or oversee management of) pension and benefits projects across the full Absa landscape as required.
• Support local (entity-level) pension and benefit arrangements by providing expert assistance to local Human Capital teams in specific African and International Operations locations.
• Ensuring effective pensions and benefits governance with internal and external stakeholders and committees.

Technical Research and delivery of pensions and employee benefits policy: 

• Anticipate and research international, African and local International Office pension and benefits developments and trends at a high technical level (including legislative and regulatory change) and analyse the impact for implementation, e.g. for projects, change, BAU; Produce technical impact briefings to enable effective response.
• Assist in consulting on and responding to Group Reward initiatives that impact on Absa’s pensions and benefits e.g. organisation restructuring, employee benefit improvements.
• Assist in the delivery of Absa pension and benefits projects e.g. mergers, acquisitions and disposals, plan design changes, operational change.
• Contribute to Absa’s pension communications across the enterprise to ensure that the content is appropriate.
• Respond to Human Capital and, on an exceptional basis, individual complex pension and benefits cases.

Application of employee pensions and employee benefits policy and delivery: 

• Be a subject matter expert/technical point of reference for business units, providing technical support/advice to assist their commercial and human capital objectives and pension & benefits education strategy.
• Assist in due diligence and implementation planning for acquisitions, disposals, out-sourcing, etc. that assists the Group’s commercial negotiations.
• Assist to manage the relationship with the various Trustee and other internal governance bodies across the Absa pensions and benefits landscape.
• Advise and assist in the optimisation of the working relationship with third party providers to ensure efficiency and ‘best in class’ practice.
• Enhance pension and benefits education/upskilling.

People Management:

• Lead, coach, direct and motivate the Pensions and Benefits team to ensure high level, consistent quality service delivery. Manage training for the Pensions and Benefits team and employee benefits/pensions champions in all Absa locations.
• Develop a high performing team by embedding formal performance development and informal coaching. Encourage frequent knowledge sharing between team members.
• Determine and analyse development needs for the team and ensure that identified training requirements are budgeted for and executed.
• Establish and maintain a succession plan for the team.

Business Management:

• Contribute to the development of Group’s Reward strategy for the next 2-3 years by providing a view on potential improvements for products or services and an assessment of the existing pensions and benefits suite, and anticipated changes in the external environment.
• Agree targets and take accountability for the overall achievement of performance objectives in the business area in terms of Colleague Engagement, customer experience, cost performance, return on investments, risk, compliance, and governance requirements.
• Manage departmental budgets including signing off of invoices and quotes within mandate. Escalate out of budgets items to the Managing Executive for approval.
• Analyse effectiveness of processes and systems in use in the Centre of Expertise and make recommendations for improvements.
• Review performance against balanced scorecard components as prescribed by the Executive, discuss gaps and agree action plans to close gaps.
• Benchmark productivity of the department against industry standards and create measures to improve productivity.
• Agree and manage service offerings and SLAs with internal customers (agree annually and measure monthly).

Risk and Compliance: 

• Ensure that processes, control requirements and risk management frameworks that have been designed for the area are understood by all members of the team.
• For audit findings that have an impact on the Centre of Expertise, work with the Managing Executive: Reward and Benefits to close out findings and implement required actions.           
• During scheduled audits and management assurance reviews, ensure that all information required by the auditors are provided timeously.
• Complete required compliance attestations.
• Manage all risk and compliance matters relating to pension and benefit issues, both internally and externally.

Education and Experience Required:

• Minimum of 10 years direct international employee benefits strategy formulation, management and implementation experience (ideally in more than one industry/environment, but preferably including financial services).  This could be either as an internal pensions and benefits specialist, or as a pensions and benefits consultant advising external clients.
• Experience of leading cross-border teams in developing pensions and employee benefits solutions.
• Experience of working within a large multi-jurisdictional corporate or as a member of a top-tier pensions/employee benefits consulting/advisory firm preferred.
• Experience of managing pensions and benefits teams and delivery across multiple jurisdictions.
• Degree in actuarial science or accounting (or relevant associated field).
• Professional Body Registration (e.g. Actuarial Society, Institute of Chartered Accountants) is preferred by not required.

Knowledge & Skills: 

• Stakeholder Management – Executive Committee, Human Capital Function Leads, cross functional teams.
• Cross-functional delivery.
• Advanced understanding of Employee Benefits/Pension Funds practices (including technical requirements), legislation, regulation and governance.
• External liaison – Employee Benefits/Pension Funds (regulators, governance structures, third-party suppliers) in all Absa locations.

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

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Job Summary

• To grow the Absa customer base through acquisition and increased customer profitability of the identified portfolio. Gain new customers and increase port folios of current customers through proactive attraction, cross selling, retention and contributing towards the achievement of the branch’s sales targets.

Job Description

• Financial Goals Business Risk Customer Satisfaction Colleague Support

Education

• Further Education and Training Certificate (FETC)

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Job Summary

• To provide advice and support in the implementation/development of operational planning and associated service delivery processes, methods and techniques.

Job Description

• FAIS Fit and Proper Requirements Applicable to this Role (Advice and Intermediary Service):
• FSCA-Approved Qualification
• Regulatory Exam for Representatives (RE5)
• Experience As Per the FAIS Act
• Product Specific Training once Onboarded
• Class Of Business Training
• Continuous Professional Development
• Attest To Honesty, Integrity, and Good Standing

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

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Job Summary

• To provide advice and support in practice formulation and associated best practice improvement tactics; enabling the provision of specialist forensic expertise.

Job Description

• Investigations: Investigate all theft, fraud and corruption cases allocated, end to end by ensuring that all investigative/operative methodologies and standards (e.g. planning, reporting) are adhered to within prescribed time limits Compile a comprehensive case report containing the factual findings of the investigation, recommendations addressing people, processes, procedures and system failures or internal and external threats and forward the final report to Stakeholders.
• Provide relevant findings and evidence for the use in disciplinary purposes and CCMA matters to Line Management and Employee Relations to ensure that appropriate and successful sanctions are handed down. Attend disciplinary / CCMA hearings when required. Attend criminal / civil court proceedings when summons to do so, to provide expert evidence in Court, relating to Absa's products, processes and flow of transactions to obtain successful prosecutions. |
• Risk Identification and Fraud Prevention: Identify fraud risks or emerging risks during the course of an investigation or interactions with internal and external stakeholders, escalated upon discovery, to the relevant business unit and the Fraud Defence/Strategy Recoveries and Remediation Department for assessment and closing of gaps related to processes, policies and systems.
• Conduct a proper risk assessment with each investigation, which includes quantification of the loss, insurance claims, media impact / exposure, blocking accounts, claims, provisions, risk mitigation and compliance reporting, Ombudsman queries and engaging with Group Legal Services etc. Identify high-risk Business areas, through feedback received from parties attending risk forums / investigations outcomes and perform specific fraud awareness presentations at the respective Business Units to the identified staff. Inform Heads of Business via e-mail of new trends / scams identified with further escalation to Stakeholders and Business Units for further actions. |
• Operational Requirements and Compliance: Identify areas of improvement, make suggestions/recommendations on ways of working, concerning the investigative and operating methodologies, to line management, for further consideration, to improve standards and workflow. Adhere and comply with the Group policies and procedures as set out on the Absa Intranet i.e. attestations, compulsory compliance training, via the Absa Learning system. Work co-operatively with colleagues, contributing positively and constructively to the achievement of the organizations’ objectives. |
• Stakeholder Management: Develop and maintain relationships (establish relevant networks) with all internal and external stakeholders such as however not limited to (Absa Business Units, SAPS, other Banks, SARS etc..) to ensure that their co-operation can be obtained when required for key operations (e.g. recovery actions, data mining). Interact with counterparts in the industry to share information, gain an understanding of the threats and risks and to ultimately keep abreast of changes in the field and in the industry. Actively participate in regular meetings with stakeholder / business, providing meaningful input and sharing information on best practices / investigation findings /risk identifications etc. | : | : | : | :

Education

• Bachelor`s Degrees and Advanced Diplomas: Law, Military Science and Security (Required)
   

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Job Summary

• Provide superior, seamless customer experience and offering suitable solutions to meet client needs. Utilise technology and leverage the virtual omni-channel environment, to deliver service in an efficient and cost-effective manner. Perform banking duties and oversee the financial activities for business and individual customers.

Job Description

• Income Growth and Financial Targets: Ensure a deep understanding of client's working capital cycle and business needs to provide appropriate solutions. Drive achievement of targets as per individual scorecard.   
• Customer Focus: Proactively drive acquisition and cross-sell initiatives through re-engagement processes. Ensure service and complaints resolution are within acceptable service level agreements.
• Compliance and Risk Management: Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards.  
• Collaboration: Constantly seek to improve ways of working by challenging the status quo and supporting an empowering climate within the team, sharing knowledge, experience, best practice and providing constructive feedback as required.

Education

• Higher Diplomas: Business, Commerce and Management Studies (Required)

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Job Summary

• To support the credit risk process through carrying out comprehensive and quality credit risk functions within the credit lifecycle to create shared growth within the boundaries of internal policies and external regulations for Growth Business clients

Job Description

• Risk Management: To conduct quality credit risk assessments and reviews, proactively manage credit risks associated with clients, develop data driven strategies, facilitate the credit sanctioning process to ensure responsible risk decisions
• Data and Systems Management: To produce and analyse relevant management information and insights management
• Governance: Ensure the bank's credit, philosophy and all relevant legislation is adhered to
• Customer Management: Investigate and resolve all escalated customer complaints.

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

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Job Summary

• Apply critical thinking & problem solving skills to contribute to all phases of the development lifecycle & quickly produce well-organised, optimized, and documented source code to deliver high-performing, scalable, enterprise-grade applications.

Job Description

• DevOps
• Apply critical thinking, design thinking and problem solving skills in an agile team environment to solve technical problems (Front End, Back End OR Middleware) with high quality solutions
• Contribute to all phases of the development lifecycle including
• Evaluate analysis, problem definition, business requirements, solution development & provide recommendations to enable the operational feasibility of solutions
• Quickly produce well-organised, optimized, and documented source code to deliver technical solutions
• Ensure designs & solutions support the technical organisation principles of self-service, repeatability, testability, scalability & resilience
• Apply general design patterns and paradigms to deliver technical solutions
• Support the development of CI / CD Pipelines (authoring & supporting CI/CD pipelines in Jenkins / similar tools and deploying to multi-site Kubernetes environments – supporting and managing your applications all the way to production)
• Use & configure modern observability techniques leveraging e.g. aggregated logging via ELK stack, metrics via Prometheus / Grafana / NewRElic and tracing using Zipkin/Jaeger
• Automate tasks through appropriate tools and scripting e.g. Jenkins, Docker, Ansible, Kubernetes
• Debug existing source code and polish feature sets.
• Work with integrated teams and other developers to improve and evolve technical products and services
• Align all application development & development process to Group Architecture & Infrastructure guidelines
• Provide input into project & program teams (when required) to plan & manage the development lifecycle e.g. releases, risk management, testing, integration etc.
• Conduct reviews, performance monitoring & ongoing optimization and maintenance on applications
• Stay ahead of the curve on emerging technologies and development practices and continuously evolve existing knowledge & skill in preparation for cross domain and other experiences e.g. Secure Side, Testing, Infrastructure solutions etc.

People

• Conduct peer reviews, testing, problem solving within and across the broader team
• Support the people change teams in the development of user material (Customer, Employee & 3rd Party Adoption)

Risk & Governance

• Identify technical risks and mitigate these (pre, during & post release)
• Update / Design all application documentation aligned to the organization technical standards and risk / governance frameworks
• Participate in incident management & DR activity – applying critical thinking, problem solving & technical expertise to get to the bottom of major incidents

Skills, Experience and Knowledge required

• Cobol
• JCL
• Easytrieve
• IMS
• Creating EOS Reports,
• A good understanding of batch and online processing on Mainframe
• Minimum 5 years of experience in Mainframe Cobol and JCL.

Education

• Bachelor's Degree: Information Technology

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Job Summary

• Design & deliver fit for purpose, business strategy-aligned, high impact, cross domain technology solution blueprints & associated solutions.

Job Description

Architecture

• Leverage a solid & deep understanding of the organization strategy to identify, design & deliver relevant, scalable, testable, re-usable technology solutions
• Work with the broader architecture tam to analyse customer requirements & current state business capabilities to support the specification / framing ‘of the business problems we are aiming to solve’ with each solution design or solution evolution
• Leverage expertise in analytical & creative problem solving to synthesise a solution design (build a solution from its components) beyond the analysis of the problem
• Participate in design thinking processes to successfully deliver solution blueprints & associated roadmaps
• Create components of complex end to end solution blueprints / lower complexity solution blueprints & ensure these can be implemented across all phases of the initiative life-cycle (ideation through to product launch & commercialization)
• Contribue to the design & implementation of detailed feasibilities & business cases
• Leverage a strong engineering background to make the right choices or contribute to the choices to be made in solution design – this knowledge includes but is not limited to: domain driven design, loosely coupled integration, microservices and other modern software design practices
• Work with project / program management teams to design solution roadmaps through which the solution can be implemented across all phases of the initiative life-cycle (ideation through to product launch and commercialization)
• Work embedded, as part of a delivery team, to ensure the successful design & implementation of solution blueprints or components thereof
• Ensure that the detail of the solution (across all architecture domains) is accurate to the implementation of the initiative, true to the bank’s architectural principles/preferences, implementable by the different teams involved in the solution
• Work as part of embedded delivery teams to conduct solution reviews, code reviews, testing and other disciplines associated with solution design & delivery
• Ensure a solid understanding of emerging & evolving architectural principles
• Contribute to the architecture body of knowledge
• Contribute to the design & evolution of architectural principles and preferences

People

• Participate in peer & dev team reviews (code, solution, testing etc.) and transfer knowledge and capability across delivery teams for improved solutioning & evolving architectural practices
• Build & evolve the architectural capability of Delivery teams across the business – through active coaching & information / knowledge sharing
• Work as a high performance contributor as part of agile delivery teams across the organization & continuously improve skills & knowledge in agile / other practices for successful delivery

Financial, Risk & Governance

• Proactively identify solution design & delivery risk & associated mitigating strategies throughout the development / initiative lifecycle
• Apply the organization risk & governance frameworks
• Ensure solution designs align to the organisations regulatory, compliance & governance frameworks
• Proactively involve / engage chapter & guild leads in solution decision making, applying an enterprise wide lens to product & service development
• Deliver on time & on budget (always)

Education

• Bachelor's Degree: Information Technology

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Job Summary

The purpose of the Virtual Distribution Customer Service Consultant is to assist with the following activities:

• To support the retention and re-intermediation processes of a Virtual Advisor and AIFA, by actively referring clients on the Exit campaign where the adviser is no longer with the services of Absa. 
• Conclude broker notes on behalf of Virtual Advisers in effort to maintain and retain income for Virtual distribution and to reduce the orphan book. 
• Assist and drive the arranging the collection on all drafted wills in Virtual distribution. 
• To support and promote the retention of maturing investment policies by reminding and following up with advisers on the re-investment of these funds.
• To assist and support business with new and adhoc initiatives as and when required.

Job Description

The purpose of the Virtual Distribution Customer Service Consultant is to assist with the following activities:

• To support the retention and re-intermediation processes of a Virtual Advisor and AIFA, by actively referring clients on the Exit campaign where the adviser is no longer with the services of Absa. 
• Conclude broker notes on behalf of Virtual Advisers in effort to maintain and retain income for Virtual distribution and to reduce the orphan book. 
• Assist and drive the arranging the collection on all drafted wills in Virtual distribution. 
• To support and promote the retention of maturing investment policies by reminding and following up with advisers on the re-investment of these funds.
• To assist and support business with new and adhoc initiatives as and when required.  

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

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Job Summary

• Unemployed Learnership Face to Face Financial Advisor opportunity, incumbent must have completed a Diploma in finance, advantage and preference if any Financial planning qualifications or even RE5 certification is obtained. Learnership will start 1 April 2025 for 12 months

Job Description

• Sales and Service Delivery Focus (Supervision and support)
• Facilitate seamless sales activation, conversion, and fulfilment for new to bank and current customers. Deepen Customer Relationships
• Provide a high level of individualized service to customers utilizing consultative relationships with customers to increase loyalty and business referrals.
• Sales conclusion and sales activation
• Apply knowledge to drive seamless fulfilment of sales and timeous reporting on customer sales related queries
• Ensuring that all credit- and fraud referrals are investigated and resolved or escalated and resolved Customer Experience Management
• Interact with customer segments in a manner which enhances the brand experience Manage transactional activities
• Perform work as per the pre-set daily workforce plans and schedules necessary adjustments. Record and report on to provide timely and accurate information and provide monthly reports that reflect insight into tendencies and patterns.
• Risk and governance Comply and adhere to all internal and external risk and governance policies, standards and procedures and escalate associated risks.
• Adhere to NCA, FICA and FAIS legislation.