Trending Jobs at Absa Group Limited (Absa)

Job Summary

• To follow the six steps of financial planning in executing the role of a FAIS licensed financial adviser. A professional introduction must be made to introduce the adviser and the services offered by the adviser. Upon client approval the adviser may conduct a Financial Needs Analysis (FNA) in the disciplines of Investment, Life Insurance and Estate planning. Based on the concluded FNA to make recommendations to address single or multiple needs identified on behalf of the client. Advice recommendations will must be presented under the license categories for which the adviser is accredited Absa approved product(s) that are deemed will meet the needs of the client. On client acceptance of all or part of the advice, the adviser is required to implement the accepted advice through Absa’s new business processes. The adviser must conduct regularly review of the client needs to assess continued suitability of implemented solutions. In these reviews, new needs may be addressed and changes to existing plans be proposed to ensure continued solutioning of client needs. Adviser must continue to ensure ongoing Fit and Proper status to enable them to offer services under an Absa advice license.

Job Description

Accountability: To establish and maintain a professional relationship with all stakeholders (Client, Bank personnel, product providers and Adviser Support staff)

• Participate in reciprocal leads activities and sales/pipeline meetings to identify opportunities for new or repeat business, and fully utilising Absa’s bancassurance structure.
• Assess client’s needs through use of recommended needs analysis tools, ensuring that the client is aware of the full value proposition offered by AIFA.
• Prepare recommendation and quote for appropriate risk and investment solutions based on the client’s individual needs and profile.
• Present recommendation to clients, ensuring that all FAIS regulations are followed regarding advice given.
• Follow all the steps in the designated client engagement process as specified by Absa Advisers.
• Provide regular feedback to the Regional Manager on actions taken to progress the lead to business.
• Network, on an ongoing basis, with all stakeholders in Everyday Banking (PGM’s and Regional Managers) and elsewhere by attending their meetings and social gatherings to position the Absa Advisers' value proposition to the Bank and to the clients

Accountability: Meet sales and/or growth targets

• Do activity planning by identifying the clients to be approached/contacted during a particular period in conjunction with Everyday Advice Executive.
• Using the leads information provided by the source and or Regional Manager listings, as well as leads sourced through own prospecting activities and determine the client's financial needs.
• Make exclusive use of Absa’s Financial Needs Analysis tool (Avalon from Aug 2024 onwards) to conduct a comprehensive Financial Needs Analysis for the client.
• Obtain the client's consent to access his/her existing policy information by getting him/her to sign the relevant documents to get a comprehensive view of the client's financial needs.
• Discuss various possible solutions and options available with the client and thereafter recommend the most appropriate products and or solution(s) to address financial needs.
• Generate and discuss a formal recommendation including product quote(s) for the client.
• On acceptance of part or all the advice recommendations, complete the necessary product application forms and ensure that the client signs the forms to indicate his/her consent to engage in a transaction(s).
• Gather, generate, and complete all the necessary compliance documentation (e.g., Client Advice Record, copy of ID, Financial Needs Analysis, FICA).
• Submit the proposal forms to the relevant product providers for processing.
• Ensure that the issued policy aligns to the recommended product.
• Review the client's portfolio at a minimum of once a year and contact the client based on the adviser and client agreed contact strategy to maintain a healthy client relationship.
• Provide a report back to the Regional Manager and Everyday Banking stakeholders on the strike rate (i.e., the number of leads provided that were converted to business) where applicable.
• Seek business opportunities from external sources as necessary to grow the book of business and reciprocate leads to Regional Managers and PGM’s.

Accountability: Manage own commission earnings

• Capture the correct Policy Relevant Information (PRI) number on the Commission system.
• On a monthly basis, check the accuracy of the commission statements received from the Broker Commissions department.  Verify that all the PRI numbers reconcile to the commission paid and reflected on the statements Keep the client database up to date by ensuring that new clients are added to the database.
• Follow up on unpaid premiums and lapses by contacting the clients to establish the reasons for the problems Manage the suspense account timeously by clearing it on the system at month end.

Accountability: Practice Management

• Ensure that staff members (Adviser Assistants) have a clear understanding of their roles and responsibilities within the adviser practice.
• Arrange for staff members to receive the relevant training (Absa programs for the Interns) e.g., systems training, product training and operational training.
• Provide coaching and mentoring to assistant(s) with regards to facilitate knowledge and skills development.
• Participate performance development (PD) discussions as required by the Absa performance management standards.
• Take the necessary corrective actions in cases of underperformance in consultation with the Regional Manager. Implement controls with regards to compliant record keeping in accordance with minimum Absa business standards (i.e. FAIS, FICA, FSB and)
• Liaise with  Provincial Operations Office) with regards to maintenance of systems and equipment and provision of other services
• Complete all the required compliance exams in the specified timeframes (e.g. Anti-Money Laundering, Sanctions, BCM, Basic Financial Crime Concepts).
• Remain fit and proper as required for FAIS flagged roles.
• Provide monthly feedback to the branch, and Business Bank, regarding non-interest income (seat costs) and cross-selling opportunities
• Segment the client base according to profile, income potential and commission income.
• Engage with business development strategies with the support of the Regional Manager and our practice management subject matter experts to maximise the sustainability of the adviser practice

Accountability: Personal Development

• Attend all the required training to attain accreditation to market Absa approved products.
• Attend all the requisite internal training (i.e FAIS-related programs/courses).
• Attain the required FAIS credits in order to attain Fit and Proper status
• Ensure that Fit and Proper status is maintained (honesty, integrity, financial solvency)

Education

• Bachelor`s Degrees and Advanced Diplomas: Accounting, National Senior Certificate/ Matric (Grade 12)

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Job Summary

• The Plum team within CIB Risk and Finance Tech is looking for a Lead Analyst with development experience to work in high complexity environments, fully embedded in a DevOps team, leveraging specialist analysis tools, frameworks, techniques and practices to elicit, define and organize business requirements, across multiple stakeholder groups.
• Translate & document these business requirements into user stories  & specifications (Full Stack, Cross System) detailing integration points, business & associated risk / opportunities to be realised.
• And following this analysis, work collaboratively within squads to ensure the business requirements are met through DevOps design & delivery activity & lead the application of testing processes & frameworks ensuring all products & services are effectively tested.  
• Business complexity is determined by:  
• Customer Impact
• Number of integration points:
• Data
• Teams to talk to
• Systems
• Enabling function
• 3rd party vs. internal  
• Complexity of business rules & Processes
• Level of operational readiness  
• Introduction of new or changing old Tech (e.g. redo platforms)

Job Description

Key critical requirements:

• Use SQL to develop and implement procedures and functions
• Create ongoing Regulatory requirements for technical implementation
• Ability to understand data and its data structures
• Build appropriate and useful reporting deliverables
• Analyze existing SQL queries for performance improvements
• Suggest new queries
• Develop procedures and scripts for data loads
• Investigate exceptions with regard to data and data movements
• Analysis (including Business Case)
• Solution Design (within DevOps Context)
• Solution Delivery and Testing (manual)
• Process Design and Modelling
• Provide coaching and mentoring across the DevOps team as well as to developing analysts across the estate
• Build strong analysis capability across the analysis team

Skills and experience required:

• Degree in Computer Science, Engineering, or relevant degree
• 8+ years business and systems analysis experience
• Experience in working with multidisciplinary teams
• Experience in Agile Methodology and working embedded within an Agile team / teams
• Exposure to Investment Banking would be beneficial
• Exposure to Banking / Credit Regulatory reporting. eg (Credit, IFRS9, EC and Reg)
• Excellent understanding of SQL programming
• Exposure to Hadoop will be a beneficial
• Expertise in Systems Design and Integration
• Development experience
• Business Continuity Management and Disaster Recovery
• Expertise in Governance, Compliance and Audit
• Experience in Quality Assurance and Testing
• Critical thinker and a team player
• Good time-management skills and problem-solving skills
• Great interpersonal and communication skills

Education

• Bachelor's Degree: Information Technology

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Job Summary

• To provide specialist advise and support in the maintenance and analysis of operational data in order to provide accurate reports and information to relevant business stakeholders, through the execution of predefined objectives as per agreed SOPs.

Job Description

Role Profile:

• Perform Analysis for all customers to determine compliance adherence to Foreign Account Tax Compliance ACT (FATCA) & Common Reporting Standards(CRS) Requirements
• Assess existing Self-Tax declarations on record and determine if in line with FATCA CRS Requirements
• Perform Customer Remediation specifically for FATCA CRS Requirements inclusive of customer/banker contract
• Manage workflow on digital platforms for FATCA CRS Remediation
• Update all relevant systems to ensure clients are fully remediated
• Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise-Wide Risk Management Framework and internal Absa’s Policies and Policy Standards.
• Understand and manage risks and risk events (incidents) relevant to the role.
• Comply with Regulatory Risk, Compliance and Governance requirements.
• Ensure that all service levels agreements with support areas are met or escalated and resolved timeously to enable delivery of acceptable client experience.
• Work with Bankers  to implement the relevant client contact strategy for the segments (e.g., via e-mail/SMS/Telephone etc.)
• Be an active participant in meetings and provide suggestions for ways of improving client service.
• Share best practices and specialist knowledge with the team to improve service delivery.
• Create supportive relationships with colleagues and create a sense of team spirit.
• Keep abreast of relevant training to the role including own regulatory training completion by due date.
• Maintain and continuously look for opportunities to further develop skills and knowledge base.
• Build a sound understanding of Relationship Banking knowledge.
• Demonstrate willingness and ability to perform to the very best to ensure personal alignment to Absa values and vision.

Minimum Requirements: 

• Qualifications: NQF 5 in Banking or Equivalent
• Experience: 1-2 years in Financial Services Industry

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

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Job Summary

• The Technical Head of the Absa Access Platform teams will serve as the Delivery Lead and Engineering Manager for multiple teams within the Corporate and Investment Banking (CIB) Business Unit. This role is crucial in steering the strategic direction, development, and delivery of the Absa Access Platform, ensuring it aligns with business objectives and leverages the latest technological advancements. Given the platform's highly technical nature, this position demands strong technical proficiency across all aspects of product development.

Job Description

About Absa Access:

• Absa Access is a comprehensive digital platform designed to streamline and enhance the banking experience for Corporate and Investment clients. It integrates various banking services and solutions into a single, unified platform, providing clients with seamless access to a wide range of financial products and services. Key features of Absa Access include:
• Unified Access: Clients can access multiple banking services through a single platform, including payments, cash management, trade finance, and foreign exchange.
• Advanced Security: The platform employs robust security measures, including multi-factor authentication and advanced encryption, to ensure the safety and integrity of client data.
• Real-Time Processing: Absa Access supports real-time processing of transactions, enabling clients to manage their finances efficiently and effectively.
• Customizable Solutions: The platform offers customizable solutions tailored across various geographies to meet the specific needs of our diverse client base, enhancing their overall banking experience.
• Speed of Delivery: The platform teams collaborate closely with multiple internal development teams that are focused on creating client-facing value propositions for our customers. The services and methodologies established within the platform are designed to expedite the delivery of business value by the broader developer community.

Key Responsibilities:

Leadership and People Management:

• Lead and manage multiple engineering teams, fostering a collaborative and high-performance culture.
• Provide strategic direction and technical leadership to ensure the successful delivery of platform initiatives.
• Mentor and develop team members, promoting continuous learning and professional growth.
• Build a high performance team environment through self-directed teams by driving performance management & measurement that is aligned with agile working practices (including daily, weekly, etc. sprint routines, regular & honest feedback etc.) 
• Accountable for the right people in the right teams to deliver on our tech strategy (always!) 
• Leverage coaching techniques in all squad related activity to drive a higher quality design and deployment of technical products and services 

Project and Delivery Management:

• Oversee the planning, execution, and delivery of platform projects, ensuring they are completed on time, within scope, and budget.
• Implement and maintain best practices in agile methodologies, project management, and software development lifecycle (SDLC).
• Coordinate with cross-functional teams, including marketing, IT, and customer service, to ensure seamless project integration and delivery.
• Proactively engage with across Group and Business Technology and broader enablement functions to drive alignment & leading practice in technology design and deployment 
• With fluency in the deployment of agile methodologies, resource and manage the appropriate number and nature (skill and capability) of squad based teams to execute on both Run and Change elements of delivery 

Technical Expertise:

• Drive the design, development, and deployment of scalable and robust platform solutions.
• Ensure the platform architecture aligns with industry best practices and Absa's strategic goals.
• Stay abreast of emerging technologies and trends, integrating relevant advancements into the platform.

Stakeholder Engagement:

• Collaborate with senior management and key stakeholders to define platform strategy and roadmap.
• Communicate project status, risks, and opportunities to stakeholders, ensuring transparency and alignment.
• Build and maintain strong relationships with internal and external partners to support platform objectives.

Quality and Performance:

• Establish and enforce quality standards, ensuring the platform meets performance, security, and reliability requirements.
• Implement monitoring and evaluation processes to track platform performance and identify areas for improvement.
• Drive continuous improvement initiatives to enhance platform capabilities and user experience.

Product and Service Direction Setting, Solution Design and Performance Management:

• Work with the Head of Platforms and Architecture & business product owners to define the product & technical strategy (Full Stack – End to End).
• Act as the single point of partnership & assume responsibility for managing the senior business interface (product owner) relationship.
• Apply design thinking practices to deliver architecturally sound technical product & service solutions (and explain / guide / coach others on this architecture holistically and technically).
• Collaborate across the tech value chain (Group Technology) to guide the business on the appropriate technical solution (cost to value) & the range of strategic technical choices to be made.
• Meaningfully contribute & ensure solutions align to the design & direction of the Group Architecture standards, principles, preferences & practices. Short term deployment must align to strategic long term delivery.
• Meaningfully contribute & ensure solutions align to the design and direction of the Group Infrastructure standards and practices e.g. OLA’s, IAAS, PAAS, SAAS, Containerisation etc.
• Strategically & operationally monitor the performance of products and services (all applications) – ensuring ongoing optimization & cost to value for our businesses (think bank wide).

DevOps:

• Leverage the required expert level (own) skill & knowledge in architecture & Infrastructure, design and manage all development & development practices & outputs across squads (apply knowledge on virtualization, containerization, automation, storage & serverless technologies (e.g. AWS, Azure, & on prem-Cloud, etc.).
• Ensure the most optimal design & deployment of technical products and services in the organization (via pipeline – not manually) 
• Ensure solution designs deliver on the key technical principles of: self-service, repeatability, testability, scalability & resilience 
• Guide code development practices and processes through an understanding of complex concepts and developmental practices such as threading, parallel processing, asynchronous programming, domain driven design, lambdas etc. & coding language expertise (predominantly .NET but Python, Java, Bash scripting are also advantageous) 
• Guide & ensure the delivery of quality development (code) based on own experience in developing across a range of applications including but not limited to: server side, client side, web (REST, JSON), socket based programming, batch & real time, building architectural patterns, security / security domains) 
• Effectively leverage the DevOps capabilities within the broader group to ensure maximum customer impact & minimum business risk 
• Manage the maintenance & optimization of applications, products & services as a ‘way of doing things / culture’ within the development teams. You are fully accountable for the longevity of applications aligned to Group Architectural practices 

Financial & Vendor Management, Risk & Governance:

• Carry the ‘one stop shop’ accountability for all risk associated with technical decision making (from ideation to deployment) 
• Manage & Apply the organization risk & governance frameworks 
• Manage all vendor selection processes & take full accountability for all related commercial impact 
• Negotiate best fit contracts for the organization at an enterprise level and align decision making to our key business principles of scalability, resilience, captivity etc 
• Deliver on time & on budget (always) 

Qualifications and Experience:

Education:

• Bachelor's degree in Computer Science, Information Technology, or a related field. 

Experience:

• Minimum of 10 years of experience in software engineering, with at least 5 years in a leadership role.
• Proven track record of managing large-scale platform projects within the financial services or similar industry.
• Extensive experience with agile methodologies, project management, and SDLC.

Technical skills:

• Strong knowledge of platform architecture, cloud computing, and modern software development practices.
• Proficiency in C# (.NET) programming language
• Experience with DevOps practices, CI/CD pipelines, and containerization technologies (e.g., Docker, Kubernetes).

Soft Skills:

• Excellent leadership, communication, and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Ability to work effectively in a fast-paced, dynamic environment.

Education

• Bachelor's Degree: Information Technology

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Job Summary

• The Risk Management and Governance (Assurance) team is responsible for providing finance management with assurance on the implementation and adherence to the organisations governance and control frameworks with an emphasis on financial reporting risk.
• This role involves the development and execution of assurance plans, testing, monitoring and coordination of assurance processes within Financial Control and other areas. The role includes analysing key financial and risk information, identifying risk, assessing the control environment as required by internal policies, identification and escalation of significant findings and remediation plans.
• To prepare financial information for all stakeholders of the business for informed decision making and to support the business.

Job Description

Key Responsibilities

Provide independent and objective risk oversight/monitoring in line with the relevant Group Frameworks. Responsibilities include (but are not limited to):

• Develop an in depth knowledge of the financial reporting systems and processes as well as the Groups Financial Reporting policies and risk management frameworks in order to assess compliance.  
• Perform  assurance activities, including the review, challenge and tracking / escalation of findings.
• Critical process assessment assurance, asses design adequacy and operating effectiveness of control, including reporting.
• Analysing risk information and assessing the environment for potential areas where assurance activities would benefit management.
• Provide check and challenge to ensure that risks have been considered and sufficiently addressed.
• Challenge processes to ensure risk are appropriately identified, managed and mitigated.
• Communication and escalation of relevant findings to stakeholders.
• Review remediation plans for adequacy, completeness and progress.
• Enable management to monitor the effectiveness of the control environment and to take action to further mitigate risk where required.
• Provide risk guidance and support to management, including developing proposed solutions for areas where remediation is required.
• Keep abreast of best practice, operational requirements and technology changes related to financial reporting.

Role/Person Specification

Education and Experience

• B degree/similar qualification in a financial/related discipline
• Post graduate degree or CA(SA) preferable
• CA: Experience 0-3 years / SME as required by the specifics of the role.
• Business experience in a Banking environment gained from a Finance, Product preferable.

Knowledge and Skills

• Exceptional academic track record
• Understanding of financial reporting processes, risks and related controls
• Ability to identify control gaps and weaknesses
• Ability to use analytical review tools to analyse and interpret financial data
• Ability to write concise effective reports

Competencies

• Effective communication and collaboration
• Entrepreneurial and commercial thinking
• Relating and networking
• Analysis skills & technical ability ;
• Adapting and responding to change
• Persuading and influencing

Education

• Bachelor`s Degrees and Advanced Diplomas: Financial Sciences (Required)

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Job Summary

• CIB Front Office is looking for a Senior Front .Office Technical Analyst . This is a line role within the Front Office Technical Analysts (FOTA) space, which is part of CIB Markets. One of the key functions of the role is to ensure that trading PnL is fully substantiated and explained by attributing the Profit & Loss into the Greeks as well as understanding any new positions or edit and by comparing this to trader flash. This is a daily function, with more emphasis in SIGMA.

Job Description

• Ensuring that EOD batch risk and P&L is validated and reported on a daily basis.
• Analysis of actual P&L Explain vs. risk based PnL
• Owning or having oversight of all inputs into the process of generating accurate PnL numbers. These would include (amongst others)
• market data
• valuation models
• trade to model mapping
• trade to market data mappin
• trade life cycle events (amendments, terminations, resets etc)
• Provide support for additional control functions within the Sigma FOTA space.
• Take part in NAPA (New Product Approval) where all new products are presented and discussed. Ensure that Front Arena is ready to handle new business.
• Perform ad hoc tasks as and when needed by the business
• Risk and Issue identification, management, and resolution.
• Play a key role in designing, building and implementing a robust and well controlled process of all the controls within your space.
• Interact with business partners from Front Office, Finance and Risk on a regular basis
• Develop, test and deploy new market data or the change in market data to the firm’s systems and keep the record of all pertinent information.
• Develop / manage relations with key stakeholders (Front Office, PC, Post Trade Services and Market Risk) 
• Lead and mentor members of the team in their career paths
• Work with industry utilities and intermediaries (Central Clearing Houses, Futures Clearing Merchants (FCMs), Swap Data Repositories (SDRs), Swap Execution Facilities (SEFs), MarkitWire, etc.) to support the ongoing operations of the trading desk, position and trade maintenance, ongoing lifecycle events, and support implementation of changes to the business including new products and hedging needs

Education and Experience Required

• Tertiary Education
• Quantitative (Fin Maths / Maths / Statistics / Comp Sc etc)
• Postgraduate would be an advantage
• CFA / FRM would be an advantage.
• At least 5 years of relevant experience

Competencies: 

• Solid understanding of most / all asset classes (Equity, Commodity, Fixed Income, FX, Credit and MM) – this should include knowledge of how markets work and also how to value instruments traded in these asset classes. Candidate should also understand the risk factors that drive the PnL in above asset classes and be able to apply this in order to explain or substantiate the numbers to Front Office
• Ideally this knowledge would have been gained whilst working in a treasury or risk environment as opposed to just being of a theoretical nature
• Coding skills
• Good system skills (in-depth experience working with treasury or risk system)

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

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Job Summary

• To perform the balancing/reconciliation of the centralised General Ledger Accounts and Sub System Accounts in line with AO&R Policy within FC.

Job Description

Key Accountabilities

Accountability:  Execution of reconciliations 

• Prepare the reconciliations as per the process and standards required in the AO & R Policy.
• Validate and understand the account balances including the recon/product usage and standard transactions.
• Perform a detailed reconciliation, substantiation and analysis of transactions posted and Identify, document all reconciling items on a timely basis within SLA.
• Investigate and resolve reconciling items on a timely basis and where mandated, prepare journals to clear differences and hand to mandated official to review and authorize or escalate to line manager if unable to resolve.
• Ensure appropriate evidence is attached/available to the reconciliation relating to all reconciling items as stipulated in the AO & R policy.
• Maintain a clear audit trail.
• Ensure that deadlines as identified in the SLA, for the completion of the reconciliations, are met. Provide early warning to the account reviewer and line manager of any possible failure to meet deadlines or procedure standards.
• Escalate unreconciled balances/exceptions and/or issues to the Reviewer, Cost centre owner and senior management.
• Sign/attest the reconciliation as evidence of preparation.
• Develop an adequate understanding of posting to the allocated accounts.
• Perform filling and electronic retaining of all reconciliations and documentation as required on the FSSA Shared drive.
• Ensure that the filling is done in an orderly manner to make query handling easier.

Accountability:  Risk and Control 

• Identify and report items at risk (IAR) and balances not reconciled (BNR) and advise the account reviewer and/or the business controller of any corrective action where required.
• Provide clear detailed commentary for all exceptions and all IAR/BNR raised.
• Confirm that journals posted to the account are in line with the Journal policy.
• For accounts not fully reconciled or where long outstanding items have been identified, these need to be escalated to the account reviewer and/or business controller.
• Identify long outstanding items on reconciliations and resolve these where possible.
• The reviewer and business controller should, however, monitor the long outstanding items and escalate the issues as appropriate. The line manager should be aware of all long outstanding items that could indicate an ‘Item at risk”.
• Identify fraudulent transactions and escalate to management to ensure all laid down procedures and policies are adhered to at all times. Minimize risk and to prevent fraud.

Accountability:  Business Management 

• Collaborate and communicate openly across AO, areas where improvements can be implemented.
• Be courageous and innovative identifying new and improved processes which could lead to efficiencies within the area.
• Provide support to the Reviewer/Cost Centre owner in delivery of remediation actions.
• Keep abreast of developments and/or enhancements, internally and externally for systems and/or industry that can impact or change the business target operating model.
• Provide hand off information as agreed with Reviewer/Cost Center Owner.

Accountability:  Customer Service

• Assist with all queries received. If unable to resolve refer to line Manager for Guidance.
• Provide direction and input to enable Business Units to manage and resolve client and balancing issues.
• Build relations with the users in order to assist in resolving queries by meeting with them on an ad-hoc basis.
• Inform the Cost center owner of any changes in reconciler assignment for accounts under their current responsibility.
• Assist users with queries on rejections, error recycle and journals.
• Assist business with reconciliation and balancing problems that may arise by providing expert advice or conducting investigations into suspect or non-standard reconciliations.
• Ensure effective customer service by determining the root causes of the problems and assist in resolution.
• Ascertain clients (internal or external) needs through probing and listening, to determine the root cause of problems and to ensure excellent service.
• Ensure the satisfaction of the customer (internal or external) needs by responding efficiently, ensuring high quality of work and by meeting the required deadlines.
• Assist staff with unresolved or complex queries from clients within SLA hours of receipt to ensure query resolution.

Accountability:  Personal Development 

• Ensure adequate and relevant training for the role. This includes the completion of the compulsory online training modules; and
• Ensure that a Performance Development plan is in place; request one if not
• Be accountable for your own personal development.
• Embrace the sharing of Knowledge and create a platform for growth and opportunities.

Role/Person Specification

Education and experience required:

• Grade 12/NQF Level 4
• 3 years’ reconciliations experience in banking
• Customer Service orientation

Knowledge and skills: 

• Basic Accounting knowledge
• Computer literacy
• Intermediary knowledge of Excel
• Ability to communicate effectively
• Pro-active/self-starter
• Flexibility
• Numerical competence

Competencies:

• Delivering results and meeting customer expectation
• Applying expertise and technology
• Analysing
• Following instructions and procedures
• Coping with pressure and setbacks
• Team Player

Education

• National Diplomas and Advanced Certificates: Financial Sciences (Required)

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Job Summary

• The Risk Data Manager is accountable for end-to-end risk data management, including developing forward thinking analysis, generating management reports, statutory and regulatory compliance, scaling and automate processes to provide risk data within appropriate time, quality, controls and governance enabling effective risk management reports, forecasts and business 
•  performance analysis for Retail Risk teams.

Job Description

Data Management:

• Delivery of daily, weekly and monthly data on agreed frequency for the Retail Risk teams, which includes the following:
• Acquisition data across Retail productsenabling models, reporting and scorecards
• Portfolio data for Impairment and Capital models and Risk strategy
• Collections data across Retail enabling models, reporting and scorecards
• Control environment on the data delivery across the platforms
• Batch Bureau data delivery to Retail Risk teams. Bureau data being fit for business and delivery on strategic platforms
• Risk Data Architecture and strategy for data platforms
• Manage and deliver Risk data migration and decom projects and manage Risk data impacts and repoints
• Integration of the platforms to meet business requirements
• Enable sustainable decom of legacy infrastructure without business impact

Data Visualization / Reporting:

• Transforming official data reports into easily understandable visuals
• Clean and organize large datasets, for analysis and visualization; verify and ensure accuracy, integrity, and consistency of data
• Ability to develop data dashboards, data quality monitoring, interactive reports, charts, graphs, and other visual representations using MS PowerBI, QlikView and other data visualisation tools
• Continuously identify new creative solutions for analysis, reporting and data measurement.
• Control of Business Intelligence (BI’) information, data analysis and visualization
• Continuous improvement of processes using technology were required. All processes within the organisation are built to be scalable with minimal human intervention

Data Governance:

• Bureau data control environment
• Implement an effective governance framework which supports and strengthens the internal control environment and alignment to AGL data policies
• RDARR compliance on data delivery, Audit, Compliance and conformance team support.

People:

• Leading, developing and managing a team with data expertise
• Liaise and collaborate with technology colleagues and data teams across the organization to understand viable data solutions within architectural guidelines
• Collaborate with Risk teams and Data engineering to identify opportunities for process improvements, recommend system modifications and give input to the development of data governance controls

Preferred Education

• Bachelor’s degree in mathematics, Statistics, Engineering, Management Information Systems, Information Technology, Informatics or related technical field

Technical knowledge and Preferred Experience

• 8+ years of relevant experience in Data management and Business Intelligence is a requirement.
• 4+ years Banking Experience at a management level
• Experience performing root cause analysis on internal and external data and processes to answer specific business questions and identify opportunities for improvement
• Experience in data warehousing, data architecture, data governance, data modelling, dashboard preparation, & reporting tools and trend analysis
• Experience in executing data/risk processes supported by strong knowledge in the data infrastructure and platforms
• Experience in ETL and big data concepts
• Experience in leading projects i.e. migrations, decommissioning etc.
• Exposure to reporting and BI technologies, QlikView etc.
• Good understanding of operating systems like UNIX, LINUX and other open-source solutions
• Experience of database platforms (SQL Server, Oracle, Teradata, Hadoop & SAS)
• Exposure to Cloud (Azure, AWS)
• Domain knowledge of data management principles, best practises and fundamentals of Data Integration
• Ability to work with multiple structured and unstructured data sources
• Proficiency in managing data life cycle
• Excellent analytical and problem-solving skills

Education

• Bachelor`s Degrees and Advanced Diplomas: Information Systems, Bachelor`s Degrees and Advanced Diplomas: Mathematics (Required)

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Job Summary

• Contribute to tactical planning from an operational perspective. Implement and deliver approved operational plans. Accountable for management in terms of: people, process, applied technology, budget.

Job Description

• Business Planning, Business Performance Monitoring & Revenue Generation: Business Planning, Business Performance Monitoring & Revenue Generation | Leading the commercial, sales and service agenda for the branch: Leading the commercial, sales and service agenda for the branch (as part of a broader area); &
• Owning and delivering on all performance targets for the allocated branch (end to end accountability across scorecard
• elements) | Customer Experience and Service: : Proactively manage and build relationships to enhance the Absa Brand in the area as well as | Managing cost & efficiencies: : Apply effective & balanced cost management practices that ensures sales & service
• standards are within benchmark & aligned to best practice | : | : | : | :

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

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Job Summary

• To build and maintain professional business relationships across a portfolio of Private Wealth clients, by achieving financial targets, proactively acquiring new clients, and improving customer experience within the scope of the Bank’s regulatory and compliance frameworks.

Job Description

• New Business Origination Manage and grow existing client relationships Involvement in credit related tasks Involvement in Assets under Management and Investments Stakeholder Management Query resolution Risk Management

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

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Job Summary

• To deliver dynamic customer service by answering incoming calls timeously, resolving customer queries. Offer financial advice to the customer and handle retentions.

Job Description

• Customer satisfaction, call resolution, quality assurance of service and calls, and compliance.
• FAIS Fit and Proper Requirements Applicable to this Role (Advice and Intermediary Service):
• FSCA-Approved Qualification
• Regulatory Exam for Representatives (RE5)
• Experience As Per the FAIS Act
• Product Specific Training once Onboarded
• Class Of Business Training
• Continuous Professional Development
• Attest To Honesty, Integrity, and Good Standing

Education

• Further Education and Training Certificate (FETC)

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Job Summary

• We are looking for a dynamic Client Relationship Associate (CRA) to join the Client Coverage team based in Sandton. The ideal candidate should have an NQF6 qualification with 3 years’ experience working in a relationship support role ( client onboarding/ client service centers/ similar). As a CRA, your responsibility will be to look after the operational aspect of the client relationship. Ideally we would need the candidate to have a good understanding of client onboarding process and customer service. The role will be to support the lead Banker in client solutioning, service and the identification of leads by being an active member of the Client Relationship Team.

Job Description

Accountability: Business Management

• Prepare information for and attend client meetings to support client servicing
• Follow up that new clients and products are set up on relevant systems e.g. EBD
• (Electronic Banking Division), Merchant Services & International Banking
• Develop and maintain contacts with Specialists in other areas of the Group Including
• Product Houses, Credit and CPF (Commercial Property Finance),etc
• Attend regular meetings held with functional team
• Work as part of a solutioning team namely the Banker, the Credit Analyst, the Customer
• Service Consultant, the Customer Service Officer and the Credit Officers

Education and Experience Required

• B Degree in Commerce or Finance or CAIB or IOB or equivalent NQF level 6 or higher qualifications
• 3 Years experience in a client facing and/or commercial banking environment
• 3 Years Banking Sales experience

Knowledge & Skills: (Maximum of 6)

Personal and Interpersonal Skills

• Business Skills
• Industry Knowledge on the dynamics of the market place

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

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Job Summary

• Build high-performing, scalable, enterprise-grade applications & build capability in others to do the same. This includes but is not limited to applying critical thinking, design thinking and problem solving skills in an agile team environment to solve complex technical problems (Front End, Back End and Integration) with high quality solutions & leading all phases of the development lifecycle to deliver.

Job Description

• At ABSA Digital Technology, we’re engineering the future of high-performance FX trading. We’re looking for skilled and passionate software engineers to join our high-performing team based in Cape Town and help shape the future of our FX Digital Platform.
• Our applications—powering 14 internal teams and soon expanding externally via our API Gateway—are built with C# (.NET Core & .NET Framework) and run on our internal platform. We also support three additional applications critical to our internal operations.
• The Challenge? High Volume. Ultra-Low Latency. Mission-Critical Systems.
• Our systems process millions of transactions daily, requiring extreme performance optimization, scalability, and reliability. We tackle complex engineering challenges, from microsecond-level latencies to multi-region distribution and fault tolerance—all while maintaining rock-solid stability in a fast-moving FX market.
• What’s Next? AWS Migration & Cutting-Edge Tech
• We’re in the midst of a large-scale AWS migration, re-architecting our platforms for cloud-native scalability, resilience, and efficiency. If you thrive on solving hard problems in distributed computing, real-time processing, and event-driven architectures, this is the place for you.
• We operate in an Agile, fast-paced environment, and we want developers who embrace performance-driven engineering, automation, and continuous improvement. If you’re ready to push the boundaries of financial technology, let’s talk.

Key Responsibilities:

Software Development and Architecture:

• Design, code, test, debug, and document software according to functional requirements.
• Develop and maintain RESTful APIs, ensuring scalability, performance, and security.
• Architect and implement microservices-based solutions.

CI/CD and Kubernetes:

• Oversee and optimize CI/CD pipelines to support efficient delivery processes.
• Implement and manage Kubernetes-based deployments for containerized applications.

Agile Practices:

• Participate in scrum and agile ceremonies, fostering a collaborative team environment.
• Work with team members to ensure sprint goals and deliverables are met with high quality.

Problem-Solving and Troubleshooting:

• Analyze, diagnose, and resolve complex technical issues.
• Employ strong analytical and creative problem-solving skills to develop innovative solutions.

Collaboration and Communication:

• Work closely with team members and end-users to ensure technical compatibility and user satisfaction.
• Communicate technical concepts effectively to stakeholders at all levels.

On-Call Support:

• Participate in on-call rotations to ensure system reliability and uptime.
• Take a proactive approach to identifying and resolving issues before they impact users.

Continuous Learning and Industry Awareness:

• Keep abreast of technical and industry developments, applying new methodologies and technologies where appropriate.

Key Requirements:

Experience:

• 8+ years of experience in software development and technical collaboration.
• Tertiary education in Computer Science or a related field.

Technical Skills:

• Proficient in designing and developing RESTful APIs (4+ years).
• Experience with CI/CD pipelines (2+ years) and Kubernetes (2+ years).
• Strong understanding of microservices architecture.
• Expertise in C# technology and OOP principles.
• Familiarity with ORM frameworks such as Entity Framework.

Design and Development Principles:

• Solid understanding of SOLID design principles and design patterns.
• Domain-Driven Design (DDD) and Test-Driven Development (TDD) experience (advantageous).

Version Control:

• Proficient understanding of code versioning tools (e.g., Git).

Soft Skills:

• Strong analytical and creative problem-solving skills with excellent attention to detail.
• Flexible and adaptable to working with new methodologies and technologies.
• Proactive and demonstrates strong ownership within collaborative teams.

Expectations:

• Take ownership of technical decisions and system design.
• Exhibit a proactive approach and a strong sense of accountability.
• Contribute to team growth and technical innovation.
• Foster a culture of technical excellence and continuous improvement.

Why Join Us?

• Collaborate with team members in designing and building cutting-edge solutions.
• Be part of a collaborative, innovative, and growth-oriented team based in Cape Town

Education

• Bachelor's Degree: Information Technology

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Job Summary

• Optimise the profit and economic value of portfolios of Growth Business key account clients requiring medium to high complexity commercial banking requirements by focusing: 
• origination efforts to quire new clients; 
• cross-sell to existing client base; 
• coverage efforts to service clients in accordance to the segment CVP

Job Description

• Drive Financial Targets: Maintain primary ownership of a portfolio of Growth Account clients, differentiated by the level of complexity of the client base
• Relationship and Service Management: Actively develop strong client relationships. Conduct regular client visits in accordance with the Commercial Growth Account Value Proposition and initiate changes to ABB Product by providing input into product development to better service our clients
• Manage Risk Assessment: Adhere to the bank's policies and procedures and ensure compliance. Take ultimate ownership of the portfolio's risk management by ensuring a good understanding of both the Bank's and the clients regulatory and compliance environments.
• Collaboration: Constantly seek to improve ways of working by challenging the status quo and supporting an empowering climate within the team, sharing knowledge, experience, best practice and providing constructive feedback as required.

Education

• Bachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)
   

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Job Summary

• To provide banking services accurately and timeously through the execution of predefined objectives as per agreed standard operating procedures (SOPs). Selecting this role has a compensation & benefit impact in TZ (NBC), Botswana, Kenya. Please contact Reward for details.

Job Description

• Customer service: Deliver customer service at first point of contact | Capturing financial transactions: Capture all financial transactions on the Bank system and ensure that all transactions are properly authorised by a mandated official before finalising the processing | Fraud prevention: Identify potential fraudulent transactions and report these and other suspicious transactions as per the Money Laundering control framework to management | Capture customer data: Update demographics such as address changes, name changes and standing order instructions based on information supplied by customer. | : | : | : | :

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)
   

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Job Summary

• To provide banking services accurately and timeously through the execution of predefined objectives as per agreed standard operating procedures (SOPs). Selecting this role has a compensation & benefit impact in TZ (NBC), Botswana, Kenya. Please contact Reward for details.

Job Description

• Customer service: Deliver customer service at first point of contact | Capturing financial transactions: Capture all financial transactions on the Bank system and ensure that all transactions are properly authorised by a mandated official before finalising the processing | Fraud prevention: Identify potential fraudulent transactions and report these and other suspicious transactions as per the Money Laundering control framework to management | Capture customer data: Update demographics such as address changes, name changes and standing order instructions based on information supplied by customer. | : | : | : | :

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)
   

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Job Summary

• The Head of Cards and Payments will lead the strategic direction, development, and management of the Cards and Payments portfolio within the Retail Banking Business (RBB) for the Africa Regional Office (ARO). This role is equivalent to a Head of Product and is responsible for driving product innovation, enhancing customer experience, and ensuring operational excellence in card and payment services.

Job Description

Strategic Leadership:

• Develop and implement the strategic roadmap for the Cards and Payments portfolio.
• Align product strategies with overall business objectives and market trends.
• Drive innovation in card and payment products to enhance customer value and market competitiveness.

Product Management:

• Oversee the end-to-end lifecycle of card and payment products, including debit, credit, prepaid cards, and digital payment solutions.
• Ensure product offerings meet regulatory requirements and industry standards.
• Collaborate with cross-functional teams to deliver seamless product launches and enhancements.

Customer Experience:

• Enhance customer experience through innovative product features and superior service delivery.
• Monitor customer feedback and market trends to continuously improve product offerings.
• Implement customer retention and loyalty programs to increase product usage and satisfaction.

Operational Excellence:

• Ensure efficient and secure processing of card transactions and payment operations.
• Manage relationships with payment networks, vendors, and partners to optimize service delivery.
• Oversee risk management and compliance related to card and payment operations.

Financial Management:

• Develop and manage the budget for the Cards and Payments portfolio.
• Monitor financial performance and implement strategies to achieve revenue and profitability targets.
• Conduct financial analysis and reporting to support decision-making.

Team Leadership:

• Lead and mentor a team of product managers and operational staff.
• Foster a culture of innovation, collaboration, and high performance.
• Provide training and development opportunities to build a skilled and motivated team.

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required

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Job Summary

• Formulate tactical strategy and associated delivery plans related to single practice areas. Ensure proactive integration and operational tactical enhancement.

Job Description

• People Management: Coach, mentor and manage team members toward driving business objectives and ensuring colleague development
• Compliance and Risk Management: Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards
• Business Management: Manage the levels of performance and service standards that need to be achieved by translating the Business Unit’s strategy into achievable objectives and contracting these through the Performance Development process for the team.
• Collaboration: Constantly seek to improve ways of working by challenging the status quo and supporting an empowering climate within the team, sharing knowledge, experience, best practice and providing constructive feedback as required.
• Customer Experience: To provide service excellence and achieve customer satisfaction.

Education

• National Diplomas and Advanced Certificates: Business, Commerce and Management Studies

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Job Summary

• Motivated and experienced Environmental and Sustainability Data Analyst that will support the business through the development and maintenance of accurate information and the analysis of available information. To provide valuable insights and support to the business through the development and maintenance of accurate information and the analysis of available information. 
• To propose approaches to the business on monitoring measures or key performance indicators (KPIs) associated with environmental management and ensure creditability of data received to support the measures or KPIs.  Analyse trends within the business data to reduce risks, optimise performance of the business and inform People Function decisions. 
• It is expected that the incumbent will provide technical input and be accountable for the oversight in the planning, specifications, technology selection, analyses of alternative energy sources, compiling, analysing and the management of large complex data sets, provide input into the design and execution of engineering installations, and optimisation of utilities management for the Group (inclusive of ARO), in order to drive its sustainability programme.

Job Description

Strategy Formulation

• To provide valuable insights and support to the business through the development and maintenance of accurate information and the analysis of available information.
• Provide valuable insights and support to the business through the development and maintenance of accurate information and the analysis of available information.

Provide value-add insight

• Develop a thorough understanding of the key business challenges through engagement with all stakeholders in the business
• Identify opportunities through which Analytics can assist in addressing these challenges, present these to relevant stakeholders and implement.
• Identify business opportunities in support of the business sales initiatives through analysis of the business management information and management information that may reside outside the business.
• Assist stakeholders in developing business cases for new products by providing relevant information to support identified business opportunities. Ensure that the management information input in business cases is credible by ensuring accuracy of data
• Work with CRES Environmental Management team to develop complex data outputs that encapsulate various disparate data sources that needs to be combined into cohesive data artifacts.
• Develop processes that will validate data outputs as in line with previous results and investigate any outliers.
• Identify interesting trends through means of data science or other data analysis methods.
• Analyse data for trends on a monthly basis and track performance against EAP targets, (Recalculate and correct where required.)

Design and Analysis

• Source information from different data warehouses, data marts, manual systems and on-line systems based on knowledge of appropriate data sources given the business requirement
• Collect and package data into usable and user-friendly management information for the relevant teams and stakeholders in the business
• Develop new reports, report formats and standards based on identified user requirements for the business, using multiple technologies
• Prepare customised reports based on identified requirements from the business at large
• Develop regular performance reports particularly related to the needs of the business sales force to aid performance measurement and management.
• Compiling, analysing and managing large, complex data sets and translating the data into succinct reports and policy recommendations for diverse stakeholders.
• Conduct impact analysis on any proposed changes that will impact on management information reporting.
• Continuously identify opportunities to automate reports and to eliminate duplicate and manual report production
• Manage monitoring, verification, reporting, auditing and procurement activities and the development/adoption and application of appropriate technologies for all CRES environmental KPI’s

Compliance and Data Validation

• Business logic is not always static and needs adjustment from time to time which requires engagement with resources on all levels of business. Expert knowledge in a subject matter area drives improved logic and data outputs and in turn drives financials delivered to the larger group.
• Auditor internal and external engagement when queries and requests are raised so that the group can obtain satisfactory audits or improve on items that was identified for improvement.
• Conduct integrity checks on all extracted data to ensure correct data is incorporated into reports
• Ensure the accuracy of data within the business and ensure consistent use of data
• Escalate data integrity issues to relevant Manager / Data Management ensure that these receive priority to maintain a high level of data integrity
• Prepare quarterly dashboard reporting in line with Group, CRES and Functional Balanced Scorecard reporting cycle, including variance commentary
• Conduct monthly, quarterly and annual conformance testing against the CRES Environmental Standard
• Check all existing and new reports for accuracy and data integrity

Monthly Data Runs and Monitoring

• Use workflow system to ensure required data sources are loaded and escalate challenges seen
• Ensure monthly datasets are prepared for downstream actuarial and finance processes via the Absa approved ETL tools
• Developed new and Updated existing ETL processes as and when new requirements are known as per the timelines of the larger team.
• Investigate anomalies within the results produced and liaise with the relevant resources to drive resolution and correction of these anomalies.
• Work with actuarial, finance and data resources to obtain sign off on a monthly bases so that the agreed monthly processes can proceed with downstream processes like SAP consuming the delivered data artifacts.
• Monthly preparation of data sources that isn’t fully automated using input from finance and investment clusters.

Stakeholder Management

• Build effective working relationships with business stakeholders to develop a detailed understanding of their business imperatives and objectives.
• Maintain an interactive process with stakeholders as the analytical solution is being developed - present and receive feedback on work-in-progress.
• Engage with other key stakeholders within the Group to ensure that the business leverages off what is available and are aware of initiatives in the group that may impact on the business
• Engage with the business teams on an ongoing basis to understand management information needs and sensitise them to any relevant existing reports or management information outputs that will result in value-add opportunities in their respective areas
• Conduct impact analysis of any proposed changes that will impact on management information reporting
• Educating users where required on the design or how to utilise the solution.
• Actively engage and participate in new initiatives within the business to ensure that the management information component is addressed

People Management

• Stay abreast of knowledge and skills relevant to the level and area of work, as well as actively seeking to attain those required for the next level of work with particular focus on best practices           
• Continuously enhance the business expertise by analysing its drivers, key indicators, relationships and trends.
• Consider all influencing events, quantify the impact on the business and pro-actively find solutions
• Agree and implement own development plans.

It is essential that the have the following skills:

• Minimum of 5 years hands-on technical experience in SQL, python and PowerBI/Qlikview/Tableu.
• Environmental and Sustainability Data Analytics experience.

Education

• Bachelor's Degree: Information Technology
   

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Job Summary

• Provide specialist advise and support for day-to-day work, in order to execute predefined objectives as per agreed standard operating procedures (SOPs).

Job Description

• Stakeholder Management: Actively promote and manage the collaborative engagement of internal and external stakeholders, including regulators, suppliers, clients, service providers, business partners and other Absa entities | Sales Target : Proactively make self-initiated contact with customers in order to deliver against the required sales targets | Customer Engagement: Do activity planning by identifying the clients to be contacted during a particular period. | Compliance and Risk Management: Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards | Manage own broker practice: Ensure that staff members (Broker Assistants an Interns as relevant) have a clear understanding of their roles and responsibilities within the practice | : | : | :

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)