Trending Jobs at Datacentrix

• Our client in the banking sector is looking for a seasoned Senior Project Manager to oversee the corporate brand redesign initiative, ensuring successful execution across all platforms. This role requires collaboration with internal teams and external stakeholders to align the company’s brand with its strategic objectives and market positioning.

Qualifications, Skills and Experience Required:

• Matric.
• Diploma/Degree in Information Technology.
• Project Management certification.
• Proven experience in brand management, corporate branding or marketing project management.
• Strong leadership and project management skills.
• Excellent communication and stakeholder engagement abilities.
• Experience with digital marketing and content creation.
• Ability to manage multiple projects and deadlines effectively.
• Experience in corporate rebranding initiatives.
• Familiarity with design principles and branding best practices.
• Strong analytical and problem-solving skills.

Key Responsibilities:
Corporate Image Redesign:

• Lead the planning and execution of the corporate image rebranding strategy.
• Ensure the brand refresh aligns with the company's mission, values, and market position.
• Collaborate with design teams for logo updates, color palette selection, and typography enhancements.

Visual Asset Development:

• Oversee the redesign of marketing materials, including brochures, business cards, and other collateral.
• Supervise updates to the company’s website and digital presence to reflect the new brand identity.

Communication Strategy:

• Ensure messaging and tone are consistent across all channels.
• Develop new content, including blog posts, social media updates, and press releases.
• Coordinate public relations efforts to communicate the brand’s refreshed direction.

Employee Engagement:

• Implement internal communication strategies to educate employees on the rebranding process.
• Organize training and workshops to ensure employees effectively represent the new brand identity.
• Establish a brand ambassador program to promote the new image internally and externally.

Customer and Stakeholder Involvement:

• Conduct surveys and gather feedback from stakeholders to ensure alignment with expectations.
• Plan and manage launch events for the corporate brand relaunch.
• Maintain open communication with stakeholders regarding the rebranding progress.

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• We are currently partnering with our client in the financial services industry, who is seeking administrative support to manage an increase in procurement demands. 
• This is a 12-month contract role, designed to support the higher-than-usual workload and ensure the smooth operation of procurement activities during this vital phase.
• In this role, you will play a key part in managing procurement processes, providing crucial administrative assistance, and ensuring efficiency within a dynamic, fast-paced environment. Your expertise in administration and procurement will directly contribute to the success of this high-impact project.
• If you thrive under pressure and have experience in procurement administration, this is an excellent opportunity to apply your skills in a prestigious financial services organization.
• Apply now and be part of a project that helps safeguard critical systems and operations!

Requirements

• B Degree or equivalent tertiary qualification
• At least 3 years' experience in administration, specifically within procurement / financial environment
• Oracle ERP and PowerBI an added advantage
• Financial and budgeting skills
• Technical competence in procurement management, hardware and software
• Enablement legislation and governance, risk and compliance skills
• Contract and associated service management knowledge and skills
• Procurement management, financial management and reporting skills

Responsibilities

• To engage in short-term planning and perform tasks defined in the work plan with the team leader
• To perform general administrative tasks in support of programmes and overall operations of the department, which includes but is not limited to, record management, information and communications technology coordination, procurement-related matters and general human resources administration
• To perform general tasks in support of the department’s financial administration and ensure the timely submission of accurate payment information
• To support the team leader in his/ her role as a sub-record manager, training, facilities, IT and fixed assets representative and in effectively managing the requirements and resources of the department
• To provide support to the team leader in the coordination of the risk processes of the department as well as maintenance of its risk matrices and action plans emanating from internal and external audits
• Collate and provide management information on procurement matters regarding the end-to-end procurement process
• Compile and update procurement plan (Demand Forecast) to monitor and reduce the turnaround times for the procurement of the division's goods and services
• Guide and facilitate communication between the relevant stakeholders throughout the procurement process
• Identify and respond appropriately to the stakeholder needs for specific procurement and contract renewal-related advice
• Monitor and report on the progress against the  procurement plan
• To ensure compliance with procurement policy, budget guidelines, and other relevant policies
• To perform administration duties on an ad-hoc basis or projects basis as requested by the team leader
• Ensure compliance with procurement policy, budget guidelines, and other relevant policies

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• Datacentrix is looking for an experienced Service Delivery Manager (SDM) to be responsible for overseeing the delivery of IT services, with a focus on break-fix support and incident management. This role ensures that service levels are met, issues are resolved efficiently and client expectations are consistently exceeded. The SDM will work closely with technical teams, vendors and customers to maintain high service quality and operational efficiency.

Qualifications, Skills and Experience Required:

• Matric Degree/Diploma in IT, Computer Science, or a related field.
• ITIL Certification
• Proven experience as a Service Delivery Manager or similar role in IT support and break-fix services.
• Strong knowledge of hardware troubleshooting, network support and incident management.
• Excellent communication, leadership and stakeholder management skills.
• Ability to analyze service data and drive operational improvements.
• Experience managing outsourced service providers and vendor relationships. 

Key Responsibilities:
Service Delivery Management:

• Oversee the end-to-end delivery of IT support services, ensuring adherence to SLAs.
• Manage break-fix operations, ensuring timely resolution of hardware and software issues.
• Act as the primary point of contact for escalations, resolving service-related concerns effectively.
• Develop and implement processes to improve service efficiency and response times.

Break-Fix Support & Incident Management:

• Supervise break-fix teams responsible for diagnosing and repairing hardware/software failures.
• Ensure rapid identification and resolution of technical issues to minimize downtime.
• Collaborate with engineers and technicians to optimize troubleshooting and repair processes.
• Maintain detailed incident reports and analyze trends to implement preventive measures.

Team Leadership & Vendor Coordination:

• Manage and mentor service delivery teams, ensuring they meet performance targets.
• Coordinate with third-party vendors and suppliers for hardware replacements and repairs.
• Ensure teams are equipped with the necessary tools and resources for effective break-fix operations.

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• Are you a skilled IT leader with a passion for enhancing user experience and driving technical excellence? Our client, a dynamic and forward-thinking organization, is seeking a Desktop Support Manager to oversee their IT support team and ensure the smooth operation of end-user computing environments. This pivotal role will allow you to lead a dedicated team, manage IT assets, and implement best practices to deliver efficient, timely, and high-quality support services. If you thrive in a leadership capacity, have a knack for strategic planning, and are eager to optimize IT service delivery, we want to hear from you!

Requirements

Education

• Bachelor's Degree or Diploma in Information Technology, Computer Science or related field preferred
• ITIL Foundation
• Microsoft Certified
• CompTIA Network +
• CompTIA Security +
• Experience
• IT Support Experience
• A minimum of 5 - 8 years' experience in a desktop support, helpdesk or IT Technical Support environment (strong background in troubleshooting of hardware, software and network issues)
• Leadership and Management Experience (2 - 5 years)
• Experience in a supervisory or managerial role within IT support
• Proven ability to lead a team, delegate tasks, and manage IT operations effectively
• IT Service Management & Process Improvement
• Experience working with ITIL frameworks, Service Level Agreements and incident management
• Track record of implementing IT support best practices and optimizing support processes
• Enterprise IT Environment Experience (Advantageous)
• Familiarity with enterprise-level IT infrastructure, remote support and cloud-based systems
• Experience with Active Directory, system administration, IT security policies and software deployment
• Technical Knowledge | Competencies
• Advanced hardware and software troubleshooting skills
• Expertise in Windows, macOS and Linux operating systems
• Knowledge of end-user computing technologies including desktops, laptops, printers and mobile devices
• Familiarity with remote support tools (eg. TeamViewer, AnyDesk, Microsoft Remote Desktop)
• Understanding of TCP/IP, DNS, DHCP,VPNs and Wifi Networks
• Ability to troubleshoot network connectivity issues
• Experience with Active Directory (AD), Group Policy, and user account management
• Strong knowledge of ITIL frameworks and incident, problem and change management
• Experience using ITSM tools (eg. ServiceNow, Jira, Freshdes, ManageEngine)
• Ability to define and manage SLAs and OLAs for IT support services
• Understand endpoint security, antivirus and patch management
• Knowledge of software licensing management and compliance
• Proficiency with Microsoft 365 (Outlook Teams, SharePoint,, OneDrive)

Duties and Responsibilities

Strategic Direction

• Assist with input into the EUC technology, strategy roadmap, and standards
• Drive continuous improvement in the environment to ensure improved customer experience, reliability and stability of the environment
• Improve the Desktop environment b gathering feedback on any IT related challenges on the Desktop and Business Applications environment
• Ensure alignment to IT Strategy and roadmap
• Provide technical advice and assistance on deployment of the organisation's standards, procedures and policies to service providers
• Translate business needs into technical requirements

Operations

• Provide hands-on technical support to the organisation's users
• Provisioning and maintenance of a test lab for Microsoft and Application patching and testing
• Maintain the value of the test environment by testing new images, Microsoft and Application patching and testing before production rollout
• Elimination of business disruption due to the testing of Microsoft and Application patching and upgrades through the effective utilisation of a test lab environment
• Assist with the maintenance of infrastructure e.g. Video/Audio etc. in the boardrooms
• Management of key building related infrastructure including boardroom and training room management; unified comms, including video conferencing; cabling
• Test boardroom's equipment before board meetings
• VIP support during board meetings and otherwise as requested on hardware and software

Troubleshoot LAN network

• Assist with setup/configurations of telephony enabled devices
• Ensure all calls/actions involved are logged in the Service Desk System for reference
• Implement and maintain a knowledge base for all desktop support issues
• Only rollout of supported/licensed applications and approved versions of Operating Systems
• Continuously investigate new Desktop Technologies and tools to alleviate issues 
• Provide quality IT Support to the organisation's users by continuously improving on current process and procedures
• Assist with the technical testing of newly implemented software and hardware where required, to address business requirements
• Share approved new processes and procedures with the rest of the Desktop Engineers
• Act in an advisory capacity for technicians on complex technical issues
• Compile, contribute to and review the Service Desk/Desktop Engineers knowledge base
• Knowledge sharing with all team members
• Adhere to the ITIL processes
• Adhere to IMACD process (machine provisioning, AD requirements)

IT Project Execution

• Participate in the execution of projects against project plan where required
• Assist with the handover of project initiatives to production with the associated support documentation created
• Provide input to progress reports

People Management

• Appraise Desktop Engineers performance continuously, provide feedback and escalate to HOD for corrective actions
• Escalate non-conformance 
• Pulling in resolvers to assist with incident resolution
• Create a cohesive team culture

Financial Management

• Identify cost optimization initiatives

Governance and Compliance

• Ensure that all calls actioned/involved in is logged in the Service desk System for reference
• Create reports on team performance when required for KPI discussions
• Security

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• Are you ready to make an impact in the heart of the financial services and banking sector? Our client is seeking a highly skilled Business Analyst for a 24-month contract to drive transformative ICT solutions. This is an exceptional opportunity for someone passionate about bridging the gap between business needs and technology, while playing a pivotal role in business optimization and resource efficiency.
• In this dynamic position, you'll be at the forefront of identifying innovative systems solutions, working closely with stakeholders to translate business requirements into actionable systems requirements. You will help shape the future of technology delivery by analyzing and streamlining business processes, focusing on optimizing workflows and organizational structures to meet strategic goals. By consolidating business insights and bringing new ideas to life, you will contribute to the development of creative and effective solutions that drive business success.
• This is your chance to be part of a forward-thinking team, driving change and creating value through technology innovation. If you have a passion for solving complex business challenges and improving operational efficiency, we want to hear from you. Join us and help shape the future of the banking industry.

Requirements

• B-Degree | BTech | National Diploma in Economics, Finance, Accounting, IT, S or equivalent
• Diploma in Business Analysis
• A minimum of 5 - 7 years relevant experience
• Experience in transformational projects
• Experience in Business Process Modelling and Re-Engineering 
• Banking | Financial Services experience
• Knowledge of the Systems Development Life Cycle (SDLC) 
• Business Process Modelling, Analysis, Design and Documentation
• Skilled in Agile tolls (JIRA, Azure) and Confluence
• Skilled in business modelling tools (eg. Visio, Bizagi, Adonis)
• Ability to use basic software applications (MS Word, MS Excel, MS PowerPoint, Internet and email)

Responsibilities

• Identify stakeholders who are impacted by an initiative or share a common business lead
• Plan business analysis activities
• Consult with business to understand business objectives, drivers, functions and structures and developing detailed workflow analysis
• Consult with business and technical stakeholders to elicit, analyse, communicate, document and validate requirements for changes to business processes or systems requirements
• Investigate problems and propose possible solutions by interacting with users, developers and other participating stakeholders
• Analyse the feasibility of options, recommend viable solutions, validate these with stakeholders and develop the supporting business case
• Work collaboratively with the business customer and technical stakeholders to document the specifications for a chosen solution in terms of information systems, processes and people requirements
• Consult with other specialists in the division as to whether a "build" or "buy" approach would be most appropriate given the circumstances and work with the procurement division in respect of the necessary specifications to assess service providers' suitability for "buy" decisions
• Interact with architects and developers to ensure the system is properly implemented and monitor whether requirements are being met
• Manage the quality of the solution being deployed
• Manage change requirements and specifications
• Manage user acceptance testing (ensure the deployed solution meets the business need)
• Develop user manuals
• Train users on the new system