Current Jobs at Hello Group

Description    

• The Hello Group, based in Centurion, is looking for a HR Business Partner, and you will be standing in for our Generalist responsible for on of our biggest entities within the Group. As a member of our HR team, you need to believe in your capabilities and you can stand your ground due to your sound HR expertise. The successful candidate will be working closely with Senior Management to ensure HR practices are aligned with the overall business strategy of Hello Group. 

Duties and Responsibilities    
Business Unit Support and Administration

• Build and maintain relationships with key stakeholders and all staff within allocated Business Units.
• Work with Business Units to translate business needs into HR requirements.
• Support and guide employees in understanding HR policies and services.
• Ensure high-quality of services are delivered to business units (i.e., timeliness, accuracy, efficiency, and responsiveness).
• Partaking in the development and implementation of strategies such as Recruitment, Training & Development, and Employee Engagement.
• Facilitate and process statutory compliance reporting such as BBBEE, WSP, ATR, and EE.
• Ensure submission and preparation of payroll-related documentation before payroll cut-off.

Talent Management

• Identify talent retention, engagement and reward strategies.
• Follow an end-to-end recruitment process including sourcing, screening, selecting, and hiring.
• Employee onboarding and conducting probationary reviews for all new employees.
• Facilitate the Training and Development interventions by conducting training needs analysis and making recommendations and facilitating and implementing career development interventions.
• Identify, coordinate, and facilitate relevant HR workshops/interventions/initiatives.
• Facilitate a bi-annual performance management process on Sage 300 People.
• Compilation of job profiles for the business unit (proofreading and amending KPAs and KPIs as and when required).
• Employee off-boarding.

Statutory reporting

• Reporting on EE and WSP/ATR for the respective entity within the Hello Group of Companies.
• BBBEE Reporting.

Labour Relations

• Facilitate and assist all relevant stakeholders with drafting warnings, investigating alleged misconduct, setting up disciplinary and incapacity enquiries and promoting grievance procedures.
• Representing the company at CCMA on both Conciliation & Arbitration level

Minimum Requirements    

• Bachelor’s degree in Human Resources or equivalent.
• Relevant work experience as an HR Generalist or Junior HRBP.
• Exposure to Performance Management and Employee Relations (Required).
• Exposure to Recruitment and Talent management (Required).
• Good understanding of labour legislation and other applicable legislation such as EE, WSP/ATR and BBBEE.
• Knowledge and a good understanding of BCEA, LRA, POPIA, and OHSA.
• Sage 300 Experience (Advantageous).
• Financial Services-specific experience (Advantageous).

Deadline:22nd February,2026

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• Hello Group is seeking to appoint a dedicated Senior Sales Agent in the Gauteng region. The incumbent will call on Spaza Shops, Informal vendors ranging from Salons, Nail bars, and Chisanyama, specifically in the township market. This is a field-based role with daily and weekly interaction from Head Office as well as management. The role reports to the Sales and Marketing Manager – Township Vertical.

Duties and Responsibilities    

• Develop and implement a sales plan for the assigned region
• Overseeing and driving the performance of the field agents’ team.
• Identify and engage with potential clients to promote fintech solutions
• Collaborate with marketing and management to execute market penetration campaigns.
• Provide market feedback to product development teams as well as marketing teams
• Prepare and present sales performance reports, weekly to management.
• Overseeing daily operations of sales in the assigned territory
• Handling and resolving customer complaints regarding a product or service.
• Liaise with local Wholesalers to access potential clients through market activations.

Minimum Requirements    

• 5 to 7 years’ Experience in Sales or Business Development, within the FINTECH, INSURANCE or FMCG industry, calling in the township/ informal market.
• National Diploma/ Degree in Business, Finance or related field.
• Exceptional communication and interpersonal skills
• Ability to work independently with minimum supervision.
• Willingness to travel within the assigned region.
• Valid driver's license as well as Microsoft proficiency.
• Team leadership experience.
• Own Vehicle and own transport.

Deadline:25th February,2026

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• Hello Group is seeking to appoint a dedicated Customer Service Consultant to join our Fraud & Risk Department. This role is critical in ensuring customer concerns related to security, suspicious activity, and account irregularities are handled professionally, efficiently, and with the highest level of discretion and care. The consultant will manage queries, process tickets, and escalate concerns to the relevant departments as needed.

Duties and Responsibilities    

• Handle inbound and outbound customer queries related to fraud and risk matters via phone, email, and ticketing systems.
• Accurately log and manage tickets through the internal system, ensuring queries are resolved within agreed timelines.
• Identify suspicious activity and escalate urgent or complex issues to the relevant internal teams (Fraud, Legal, Compliance, IT Security, etc.).
• Liaise with multiple departments to ensure customer issues are thoroughly investigated and resolved.
• Educate customers on security best practices, fraud prevention tips, and steps to take following a suspected breach or incident.
• Assist with any special investigations or reports required by the fraud and risk teams.
• Maintain up-to-date knowledge of fraud trends, system protocols, and risk procedures.
• Ensure compliance with internal policies and external regulatory requirements when handling sensitive customer information.

Minimum Requirements    
Minimum Requirements (Non-Negotiable):
Education:

• Matric Certificate (Grade 12)

Experience:

• Minimum 2 years working in a customer service consultant role
• Experience in a finance, telecommunications, risk, fraud, or security-focused environment
• Experience handling customer complaints, escalations, and sensitive information

Preferred Experience:

• Exposure to or previous work in a Fraud, Risk, Compliance, or Security-related customer service team
• Knowledge of regulatory standards applicable to financial or telecommunications services
• Experience using ticketing, CRM, or workflow platforms (e.g., Zendesk, Freshdesk, Salesforce, etc.)

Non-Negotiable Exposure / Knowledge On:

• Customer service principles and best practices
• Ticketing systems and escalation protocols
• Handling confidential and sensitive customer information
• MS Office Suite (Outlook, Excel, Word)

Key Skills & Competencies:

• Can speak multiple languages (very beneficial) 
• High attention to detail and accuracy when capturing or reviewing customer information
• Ability to remain calm and focused under pressure, particularly when dealing with escalated or emotionally sensitive situations
• Discretion and sound judgment in handling confidential or potentially fraudulent matters
• Strong problem-solving skills and the ability to work independently and in a team
• Time management and prioritisation skills in a high-volume environment

Deadline:28th February,2026

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Description    

• The Hello Group, based in Centurion, is looking for a HR Business Partner, and you will be standing in for our Generalist responsible for on of our biggest entities within the Group. As a member of our HR team, you need to believe in your capabilities and you can stand your ground due to your sound HR expertise. The successful candidate will be working closely with Senior Management to ensure HR practices are aligned with the overall business strategy of Hello Group. 

Duties and Responsibilities    
Business Unit Support and Administration

• Build and maintain relationships with key stakeholders and all staff within allocated Business Units.
• Work with Business Units to translate business needs into HR requirements.
• Support and guide employees in understanding HR policies and services.
• Ensure high-quality of services are delivered to business units (i.e., timeliness, accuracy, efficiency, and responsiveness).
• Partaking in the development and implementation of strategies such as Recruitment, Training & Development, and Employee Engagement.
• Facilitate and process statutory compliance reporting such as BBBEE, WSP, ATR, and EE.
• Ensure submission and preparation of payroll-related documentation before payroll cut-off.

Talent Management

• Identify talent retention, engagement and reward strategies.
• Follow an end-to-end recruitment process including sourcing, screening, selecting, and hiring.
• Employee onboarding and conducting probationary reviews for all new employees.
• Facilitate the Training and Development interventions by conducting training needs analysis and making recommendations and facilitating and implementing career development interventions.
• Identify, coordinate, and facilitate relevant HR workshops/interventions/initiatives.
• Facilitate a bi-annual performance management process on Sage 300 People.
• Compilation of job profiles for the business unit (proofreading and amending KPAs and KPIs as and when required).
• Employee off-boarding.

Statutory reporting

• Reporting on EE and WSP/ATR for the respective entity within the Hello Group of Companies.
• BBBEE Reporting.

Labour Relations

• Facilitate and assist all relevant stakeholders with drafting warnings, investigating alleged misconduct, setting up disciplinary and incapacity enquiries and promoting grievance procedures.
• Representing the company at CCMA on both Conciliation & Arbitration level

Minimum Requirements    

• Bachelor’s degree in Human Resources or equivalent.
• Relevant work experience as an HR Generalist or Junior HRBP.
• Exposure to Performance Management and Employee Relations (Required).
• Exposure to Recruitment and Talent management (Required).
• Good understanding of labour legislation and other applicable legislation such as EE, WSP/ATR and BBBEE.
• Knowledge and a good understanding of BCEA, LRA, POPIA, and OHSA.
• Sage 300 Experience (Advantageous).
• Financial Services-specific experience (Advantageous).

Deadline:22nd February,2026

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Description    

• Hello Group is seeking to appoint a diligent, detail-oriented Compliance Officer to support the Compliance Manager and AMLRO in ensuring the business meets all regulatory, statutory, and internal policy requirements. The successful candidate will assist in monitoring, reporting, customer due diligence, transaction monitoring, and general compliance oversight across our operations.

Duties and Responsibilities    

• Conduct customer due diligence and enhanced due diligence reviews.
• Monitor transactions and customer behaviour for potential suspicious activity.
• Prepare and submit regulatory reports to the Financial Intelligence Centre (FIC), including SAR/STR filings and related supporting documentation.
• Assist with the preparation and submission of other regulatory responses (e.g., Section 27, Section 32 requests).
• Perform sanctions, PEP, and adverse media screening and escalate matches appropriately.
• Maintain accurate and up-to-date compliance records and audit trails.
• Support in policy and procedure implementation, reviews, and updates.
• Assist in staff compliance training and awareness initiatives.
• Liaise with internal teams to address compliance queries and findings.
• Support ongoing monitoring of regulatory changes and ensure internal alignment.
• Participate in internal compliance testing and risk assessments.

Minimum Requirements    
Skills & Competencies

• Strong understanding of AML/CFT requirements, FICA, goAML, FSCA guidance, and relevant regulatory frameworks.
• High attention to detail with strong analytical and investigative skills.
• Ability to work under pressure and meet deadlines.
• Clear and professional communication skills (written and verbal).
• Strong time management and organisational skills.
• Ability to work independently and collaboratively.

Qualifications & Experience

• Relevant qualification in Compliance, Risk, Finance, or related discipline (preferred).
• Educational requirements: Certificates/Diploma/Degree in Compliance/Law/Finance (negotiable)
• 5-7 years’ experience in a compliance, financial services, or regulatory environment.
• Experience with AML/CTF monitoring, reporting, and FIC submissions.
• Experience in managing a team of more than 2 people. 

Deadline:20th February,2026

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Description    

• Hello Group is seeking to appoint a dedicated Compliance Manager who will be responsible for designing, implementing, and maintaining an effective compliance and risk management framework for the organisation as a Third-Party Payment Provider (TPPP). The role ensures full compliance with AML/CFT obligations, regulatory requirements, internal policies, and industry best practice, while supporting sustainable business growth and maintaining strong relationships with regulators, banking partners, and auditors.

Duties and Responsibilities    
AML / CFT & Financial Crime Compliance

• Act as the primary responsible person for AML/CFT compliance across the organisation.
• Develop, implement, and maintain the AML/CFT Risk Management and Compliance Programme (RMCP).
• Oversee customer due diligence (CDD), enhanced due diligence (EDD), and ongoing monitoring.
• Ensure effective transaction monitoring, alert management, escalation, and resolution.
• Oversee suspicious transaction/activity reporting to relevant authorities.
• Monitor sanctions, PEP screening, and adverse media checks.
• Conduct periodic AML risk assessments.

Compliance Monitoring & Regulatory Oversight

• Maintain a compliance monitoring plan.
• Conduct compliance reviews and control testing.
• Identify breaches and track remediation.
• Ensure timely regulatory reporting.
• Act as liaison with regulators, banks, and auditors.

Risk Management

• Support the enterprise risk management framework.
• Identify and monitor compliance and financial crime risks.
• Maintain risk registers and KRIs.
• Support new products and partnerships from a risk perspective.

Policies, Procedures & Governance

• Draft and maintain compliance and AML policies.
• Support Board and committee reporting.
• Prepare management and Board compliance reports.

Training & Awareness

• Deliver AML and compliance training.
• Promote a strong compliance culture.

Regulatory Change Management

• Monitor regulatory developments.
• Implement regulatory changes and provide guidance.

Minimum Requirements    
Qualifications & Experience:

• Bachelor’s degree in Law, Commerce, Risk Management, or related field.
• 5–8 years’ experience in financial services compliance or AML.
• Strong AML/CFT and regulatory compliance experience.
• Experience with TPPPs, PSPs, fintechs, or remittance businesses.

Preferred:

• CAMS, ICA, or similar certification.
• Regulatory and banking engagement experience.

Key Competencies:

• Strong regulatory judgment
• Analytical and detail-oriented
• Excellent communication skills
• Independent and ethical mindset

Deadline:13th February,2026

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Description    

• We are looking for an experienced Maintenance Supervisor with a technical trade specialization in electrical and plumbing to oversee the maintenance of our office building, warehouse, and other facilities. The ideal candidate will have at least 3 years of experience, a valid driver’s license, and strong knowledge of property management, preventive maintenance, and occupational health and safety (OHS) compliance.
• This role requires a hands-on professional who can conduct regular inspections, optimize maintenance strategies, manage procurement, and ensure compliance with safety regulations.

Duties and Responsibilities    
Maintenance Management

• Conduct regular inspections and execute tasks to prevent equipment failures.
• Develop and implement preventive maintenance plans to reduce downtime and costs.
• Ensure all maintenance activities are carried out efficiently to optimize uptime and minimize repair costs.
• Oversee and coordinate repairs and servicing of electrical and plumbing systems.
• Keep accurate records of maintenance activities and equipment performance.

Procurement & Inventory Management

• Order spare parts, tools, and materials while negotiating the best prices within budget.
• Maintain an inventory of essential supplies and ensure timely replenishment.
• Ensure all equipment and tools are properly maintained, cleaned, and serviced after each job.

Property & Facility Management

• Ensure that grounds, buildings, and equipment meet quality and safety standards.
• Manage relationships with tenants, assisting them with maintenance-related concerns and maintaining a positive working relationship.
• Supervise any external contractors working on-site and ensure work is completed to the required standards.

Occupational Health & Safety (OHS) Compliance

• Identify and assess risks, hazards, and potential incidents in the workplace.
• Implement safety measures and ensure compliance with OHS regulations.
• Conduct safety training or briefings for staff to promote a safe working environment.
• Ensure all safety equipment is in good working condition.

Minimum Requirements    
Non-Negotiable Requirements

• Matric (Grade 12) with a technical trade qualification (specializing in electrical and plumbing).
• Minimum 3 years of maintenance supervision experience.
• Valid driver’s license and ability to travel between company facilities if needed.
• Strong preventive maintenance and risk management experience.

Preferred Experience

• Experience in warehouse and commercial property maintenance.
• Experience working with building management systems.
• Exposure to HVAC, carpentry, and mechanical maintenance.
• Experience managing maintenance budgets and cost optimization strategies.

Key Skills & Competencies

• Technical expertise in electrical, plumbing, and general building maintenance.
• Strong problem-solving skills – ability to diagnose issues and implement effective solutions.
• Excellent communication skills – ability to coordinate with tenants, contractors, and internal teams.
• Leadership & team management – ability to guide junior maintenance staff or external contractors.
• Attention to detail – ensuring all maintenance work meets the highest standards.
• Ability to multitask and prioritize maintenance requests effectively.

Deadline:7th February,2026