Trending Jobs at MiWay Insurance Limited

Job Description

• The field assessor assesses damaged vehicles to identify and record the extent of the damage. This includes assessing safety systems, deciding whether to repair, replace and estimating approximate costs and timeframes for required repair.
• This role supports the claims handling philosophy by mitigating risk of vehicle spend (quantification, identification, and validation of vehicle). The assessor generates claims reports and investigative reports, determines market value for settlements, is up to date with automobile-related health and safety legislation and industry repair methods and has excellent interactive skills to discuss the damage and required repairs with clients, insurers, supervisors, and team members. 

Minimum Qualification Required

• Grade 12 / SAQA Accredited Equivalent (Essential)
• VDQ (Vehicle Damage Quantifier) Qualification (Preferred)
• Mechanical Engineering / Panel beating N2/ N3 level / (Advantageous)

Minimum Experience

• 2 - 4 years’ work experience in the following (Advantageous):
• Workshop / Motor Industry experience
• Front line / client relationship experience in a panel beating environment.
• Practical panel beating, spray painting, mechanical and electrical experience.
• Assessing experience at a short-term insurer
• Estimating in a panel beating environment

Deliverables include, but will not be limited to
Operations Management

• Carry out operational tasks by following established processes. 
• Make fair, honest, accurate reasonable cost related decisions through the vehicle claim life cycle.
• Accurate quantification, identification and validation of vehicles.

Customer Service

• Provide a quality service to customers 
• Dealing with complex queries and investigating and resolving customer problems.
• Consistently provide service in accordance with the pre-agreed service and functional standards.

Client & Customer Management (External)

• Help manage clients by carrying out standard activities and providing support to others.
• Effectively engage with the customers and deliver service that goes beyond what is expected (more than just the claim).
• Effectively build, maintain and manage relationships with service providers and customers.

Continuous Improvement

• Contribute to reviewing existing operations in own area of work and generate new ideas to assist in identifying continuous improvements.
• Conduct workload activities in most efficient and cost-effective manner.

Personal Capability Building

• Develop and maintain excellent procedural or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.
• Internal knowledge and skills of industry methods and process not relying on partners / industry to advise and dictate.
• Specialise in specialist vehicle knowledge and apply skills to optimise repair cost

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Job Description

• We are seeking an experienced administrator to join the MiWay Assessing Administration department. The ideal candidate will have a service and team ethos and possess strong attention to detail with a willingness to develop an understanding of motor insurance policies and procedures. 
• The purpose of this position is to contribute to the administrative duties of the team to deliver exceptional service of motor vehicle claims, including liaisoning with members, suppliers and supporting the team in managing the repair of motor vehicles and the associated costs. 

Minimum Qualification Required

• Matric

Minimum Experience

• Administration Experience of 1 Year +
• Effective communication skills both verbally and written.
• Basic excel experience 
• Preparing Reports 
• Database Maintenance and administration

Deliverables include, but will not be limited to

• Possesses sufficient fundamental proficiency to successfully access information and prepare reports of moderate difficulty.
• Interacts with operational and first line supervisory/management personnel within the client/user area.
• Conduct efficient reporting and administration. The ability to access information from databases and prepare reports.
• Record keeping, filing and maintenance of databases.
• A continuing focus on the needs and requirements of customers and clients, anticipating their needs, remaining sensitive to customers while performing services for them, responsive to customer needs.
• Understanding the rules, regulations, sanctions and other statutory requirements, guidelines and instructions relating to governing bodies and organizations, both internally and externally.
• Understands customers' business operations beyond single issues driving a project. Demonstrates the ability to apply functional business, product and service knowledge to successfully meet work objectives.

Competencies Required

• High attention to detail and managing a quality service.
• Effective communication skills both verbally and written.
• Delivering at pace 

Knowledge and Skills

• Processing transactions and conduct simple calculations
• Data collection and analysis
• Record keeping, filing and maintenance of databases
• Maintain work standards and quality verification

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The position will include, but not limited to:

• Validating non-motor insurance related incidents and claims, meeting with clients, witnesses and SAPS officials, finalizing all reports and administration on claims, liaising with service providers and internal claims advisors, handling of admin and follow-ups concerning claims, resolving all queries and problems from service providers and clients.

Minimum Qualification Required

• Grade 12/Standard 10/NQF 4 

Minimum Experience Required

• Minimum 3 years Non-Motor claims experience essential
• Minimum 5 years investigations experience
• Solid understanding of STI claims procedures: inclusive of claims, investigations and legal department processes.

Essential Requirements

• Grade 12/Standard 10/NQF 4
• Must be highly proficient in dealing with clients at all levels
• Organized
• Professionalism
• Self-disciplined
• Self-motivated
• Analytical 
• Desire to excel
• Good attendance record
• Problem solving skills and solution oriented 
• Flexibility
• Ability to multi-task and cope with pressure 
• Attention to detail
• Excellent administrative skills
• Good communication skills
• Able to work flexible hours
• Customer focus
• Active listening skills
• Results oriented         
• Teamwork
• Follow up – (must be able to establish procedures to monitor that which has been promised and delivered) 
• More than one language 
• SAPS Police Experience/Investigative background would be an advantage 

Knowledge and Skills

• Assessing and processing of claims
• Manage settlement of claims
• Reporting and Administration
• Basic Client engagements and consultations

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What will you do?

• Responsible for contacting clients according to specified campaigns. May provide customers with essential and information regarding products and services. Predictive dialling may be used when contacting the client.. Provides quality service to external and internal customers by ensuring accuracy in recording of data.

Minimum Experience

• 2 Years of Call Centre Sales Experience

Minimum Qualification Required

• Grade 12
• Regulatory Exam
• FAIS
• Class of Business 

Knowledge and Skills

• Undertake Outbound Tele-Sales
• Service inbound client queries, requests
• Administration and processing
• Quality, Compliance and Accreditation

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Job Description

• We are looking for two (2) strong candidates to take ownership of Business Insurance Specialist teams in Gauteng. The successful candidates need to be passionate about people, display professionalism in dealing with clients, have excellent networking and analytical skills and be fanatic about the success of the business.

Minimum Qualification Required

• NQF4/Matric/Standard 10
• FAIS credits/Full Insurance Qualifications (depending on Dofa)
• Financial Services Board Regulatory Exams (RE5) completed
• NQF 5 & NQF 6 advantageous
• Must have your own motor vehicle
• Valid code B driver’s license

Minimum Experience

• Minimum 3 years’ experience in the commercial insurance industry
• Minimum 3 years’ experience in face-to-face business

Deliverables include, but will not be limited to

• To deliver on business strategies and key deliverables
• Recruitment of own team
• To ensure that the team adheres to compliance regulations
• To coach and mentor all team members to ensure high quality standards
• To analyse performance data and present findings to senior management
• Ensure team enablement to perform at optimal level
• Assist your team to build their own insurance portfolios
• Communicate effectively with your team, management and internal stakeholders
• Provide ongoing system and product support

Competencies Required

• Must be highly proficient in dealing with internal and external stakeholders
• Excellent administrative skills
• Ability to plan and manage time efficiently
• Results oriented
• Excellent leadership skills
• Self-disciplined and ability to work under pressure
• Self-motivated and desire to excel
• Analytical and organised
• Problem solving skills and solution oriented
• Flexibility
• Ability to multi-task and attention to detail
• Professional and organised
• Excellent Excel and PowerPoint skill