Trending Jobs at Nedbank

Job Purpose

• To deliver International Investment banking solutions to clients by understanding their business and needs through relationship management to achieve Nedbanks strategy to be the most admired bank.

Job Responsibilities

• Deliver banking solutions that meet client needs through understanding of client's business and needs through relationship management.
• Acquire/Hunt for new accounts as well as assisting in growing the investment side of the business, by introducing potential investment clients, to the business through the Wealth Managers.
• Demonstrate an understanding of risk parameters by managing client relationships according to credit principles
• Improve results by tracking and analysing financial reports against agreed measures.  
• Understand clients business and needs through proactive client relationship management according to portfolio mandate.
• Build relationships with internal stakeholders through communication and networking as determined by client needs.
• Collaborate with third parties by engaging with them as guided by requirements of solutions delivered to clients.
• Complete tasks through planning and reviewing against set targets.
• Manage resources (time, processes and support teams) to optimize value against client expectations.
• Comply with risk standards,policies and procedures through training and development as required by group complianceframework
• Research and analyse information by using problem solving techniques to propose solutions for work challenges.
• Support the achievement of the  business strategy, objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems, process, services and solutions are aligned.
• Identify training courses and career progression for self through input and feedback from management.
• Ensure all personal development plan activities are completed within specified timeframe.
• Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
• Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.  
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
• Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g.. Green Strategy).
• Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.

People Specification

• A well networked individual with extensive experience in international banking/ investments, either from within an SA Wealth Management business or internationally.
• Proven track-record in generating new business in a client facing capacity.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

• Degree in Business or Finance (e.g. BSc Economics, B Comm- Finance/Investments).
• RE5 is essential

Essential Certifications

Preferred Certifications

Minimum Experience Level

• 2-3 years as an International Banker within a Wealth management or banking environment

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Job Purpose

• To lead, guide, support and coach front-line staff to execute effectively upon the business strategy, enabling the delivery of banking solutions to relevant market segments;  ensure client centric experiences that builds sustainable client relationships.

Job Responsibilities

• Ensure team deliver on all targeted products and services as measured through the relevant client management systems and the contribution statement.
• Achieve quality and turnaround standards through relevant systems, processes and procedures.
• Understand and respond to client's business, personal and household needs.
• Understand and apply the bank's risk and credit policy and manage client expectations accordingly.
• Improve team efficiency and effectiveness continuously.
• Respond within agreed timelines to tasks and responsibilities deployed onto the relevant systems. 
• Build sound client relationships with staff and instil trust amongst clients that Nedbank is best placed to manage the complexity of their business, personal and household requirements.
• Lead teams to build and maintain effective professional relationships with low to high value profile clients through contact management.
• Lead teams to engage clients and in a manner that is relevant to their specific circumstances.
• Manage bankers to unearth sales / solution opportunities and to create advocates among their clients.
• Support teams to deliver quality client engagements.
• Manage escalated client complaint to ensure agile resolution.
• Ensure and apply compliance with Risk standards by completing specified compliance training and ensuring that teams complete theirs.
• Ensure teams execute on the client centric objectives.
• Ensure adherence to relevant systems, processes, standards, protocols, procedures and take corrective action where necessary.                                      
• Improve client service delivery when providing tailor made financial solutions and client service.
• Manage performance of staff through regular engagements.
• Review team's work output and deliverables and ensure corrective action is taken.
• Mentor and coach staff on identified performance gaps and track corrective action.
• Create a collaborative environment of teamwork that will ensure motivated staff that shares knowledge and information to enable decision making.
• Stay abreast in field of expertise and deliver on the expectations from stakeholders.
• Maintain a capable high performing team and  ensure an environment for optimal performance.
• Ensure self and team understand and embrace the Nedbank Vision and Values.
• Manage the on boarding process of new employees.
• Attend and apply learning from relevant training programs. 
• Ensure transformational targets are met for own team through consideration of targets during the staff recruitment, retention  and training process and utilising suppliers listed on the preferred supplier list. Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives.
• Participate in culture surveys and address issues raised to improve results through the implementation of action plans.
• Create a client service culture through various required interventions.
• Support and encourage staff to participate and support corporate responsibility initiative.
• Achieve operational excellence by supporting the implementation of business optimisation improvement through team engagement.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Minimum Experience Level

• Minimum 7 years in a banking environment.

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Job Purpose

• To deliver Trust services through individual professional contribution, influence, effort & self-management in line with the Nedbank and Nedgroup Trust business strategy.                
• To administer a portfolio of trusts, of varying nature and complexity for the purpose of generating fees and contributing to the Client Value Proposition of Money Experts that do good” as part of a full     range of fiduciary services, to make Nedbank the great place to bank for our clients.

Job Responsibilities

• Meet Income Financial Targets consistently, i.e., also be responsible for the financial viability analysis of each client, and that valid, accurate and complete fees are taken each month
• Ensure Costs are contained, and efficiencies implemented to reduce cost to business
• Meet all agreed client service and satisfaction objectives, measured through Client Surveys undertaken from time-to-time
• Respond to clients within 24 hours of initial client contact; [whether through emails, telephonic or other means]
• Monitor own monthly work output to ensure any deadlines set by external parties or internal deadlines or commitments are met. Including regulatory deadlines per client are met
• Ensure the client objectives and requirements are executed with care, skill and diligence as a Fiduciary representative of the trust and the Business
• Manage client accounts to ensure all liabilities are paid timeously, insurances are paid, assets are managed in line with the objective of the trust instrument
• Complaints: ensure all complaints are logged onto channel and responded within the defined SLA
• Ensure key client information on systems meets internal control requirements
• Planning clients with foresight to ensure unplanned for events can be dealt with minimal disruption to client service delivery
• Build trusting and sound working relationships built with team members, managers, peers and cross-functional departments to deliver results to the common client
• Proactively build relations and networks to understand the bigger picture and deliver breakthrough results and experience for clients. Comply with risk standards defined, ensure self-monitoring and appropriate corrective action taken when risk matters are raised
• Understand and live the Nedbank Vision, Values and Goals and ascribe to the People Promise and the NEDBANK WAY
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced, and certifications obtained and/or maintained within specified time frames
• Performance against targets set for regulatory compliance, risk management/risk appetite, internal audit, Market conduct and culture program and other business process obligations
• Practice regular training to ensure knowledge about Laws, regulations and compliance is kept up to date and relevant
• Ensure that there is sufficient representation and attendance at Stakeholder & Industry discussions e.g. FISA membership, BASA discussions, etc. 

People Specification

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

• Fiduciary post-graduate diploma
• Bachelor’s degree in law, Accounting or Tax

Essential Certifications

Preferred Certifications

• Fiduciary Institue of South Africa or Financial Planning Institue.

Minimum Experience Level

• At least 5-8 years’ experience in the fiduciary business especially Trusts 

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Job Purpose

• To educate clients on the convenience, security and functionality of digital and self-service solutions; processing cash transactions and cash fulfillment (i.e.balancing and replenishment) and performing first line device maintenance in order to meet business goals and exceed the client expectations. 

Job Responsibilities

Client Engagement:

• Address any concerns relating to the queue flow or digital devices.
• Assist client to download online applications and resolve any log in issues.
• Assist the client to buy value-added services (e.g. pre-paid data and airtime) online or through a self-service device.
• Assist the client to obtain statements, cards and other relevant documentation from self-service zones.
• Build and maintain client relationships by keeping clients informed of progress or action taken regarding their applications, queries and requests.
• Discover client's service and digital needs through connecting, understanding and delivering financial solutions with care.
• Educate clients and potential clients on how to subscribe and service their account.
• Educate clients on self-service, digital functionality and features.
• Facilitate a conversation with the client to assist them to complete their service needs online.
• Identify quality sales leads and enable cross-selling (without advising) through client engagement, fulfilling, making suggestions, referring to the relevant department for action and by capturing it on the client management system.
• Meet, greet, establish and clarify client needs and verify documentation and direct clients.
• Nurture strong, long-standing client relationships.
• Own the client request end to end and route for alternative intervention if not equipped to service the client.
• Provide knowledgeable client service that fosters mutual trust and confidence.

Business Operations:

• Accept and service cash transactions over the counter.
• Action control check list applicable to teller, enquiries and foreign functions daily.
• Balance and secure branch stock holding (e.g. cards).
• Control the queuing process and prioritise clients with special needs.
• Destroy old stock (e.g. cards) identified by reports.
• Enable the further processing of inter-bank transfers by preparing all transactional documents and originals (WASTE) in the required format by the required deadline for hand over to couriers.
• Ensure ATM/ID availability through balancing and loading of cash and attending to down devices by performing first line device maintenance support.
• Execute on cash management (i.e. Treasury and holdings), cash efficiency and recycling strategies within the store.
• Load cash, balance and provide first line device maintenance and replenishment of consumables of all store devices.
• Minimize losses and ensure corrective action is taken by declaring any discrepancies in cash holdings.
• Process client deposits, withdrawal, change for change and transfer requests by following relevant procedure and policies.
• Process client forex requests by following the relevant procedures and policies (e.g. FBN, bills and transfers).

Risk and Compliance:

• Mitigate risk by controlling counter and drop safe limits according to policy.
• Prevent fraud and losses by adhering to mandates, as well as client and transaction authentication procedures and policies.

Nedbank Goals:

• Act in the client's interest, inform the client, do what you say and promise, take accountability, and go the extra mile.
• Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures and policies.
• Develop, retain and grow the business by delivering against individual and team goals that support a positive client experience.
• Improve digital enticement and migration volumes to self-service devices and online channels.

Essential Qualifications - NQF Level

• Diploma

Preferred Qualification

• Banking Services (example, Higher Certificate in Banking Services - NQF5)

Minimum Experience Level

• 1 - 2 years
• Retail/Banking Client Service, Cash, Technology Savvy, 1st Line Problem Resolution experience. Where applicable, Foreign experience.

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Job Purpose

• Educate clients on the functionality of self-service digital solutions, whilst solving for their sales and service needs, in order to meet business goals and growing market share.

Job Responsibilities

Client Engagement:

• Respond to client needs by offering the right service and solution.
• Build client trust by applying your expertise and experience to do good for your client.
• Educate clients and potential clients on how to subscribe and service their account.
• Treat clients with respect, build trust, show care and humility in all client interactions.
• Help clients achieve their goals and grow financially.
• Own the client request end to end and route for alternative intervention if not equipped to service the client.
• Entrench clients and deliver value through cross selling.
• Facilitate the sales process by informing clients of the product features and benefits.
• Document client needs analysis and provide corresponding product solutions.
• Obtain referrals from existing clients as well as leads from other business units.
• Build, maintain and retain client relationships by keeping clients informed of progress or action taken regarding their applications, queries, and requests.
• Educate clients on the use of, secure, alternative, cost effective, time saving and convenient self-service channels.
• Collaborate with internal stakeholders to provide complete financial solutions for clients.
• Ensure great client experiences by making the client feel welcome, listened to, and owning and solving their financial problems.
• Ensure clients are onboarded in line with Nedbank's product strategy, policy, and procedure.
• Act with a client first mindset in all client engagements.

Nedbank Goals:

• Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures, and policies.
• Develop, retain, and grow the business by delivering against individual and team goals that support a positive client experience.
• Increase market share of primary clients by entrenching clients through Core+ needs discussions, salary and debit order switching as well as enrolling clients on the various digital platforms.
• Identify and resolve work obstacles and problems through participating in team meetings, sharing information and reviewing performance against targets and standards.
• Ensure all sales activities are completed to plan, progress reviewed, and corrective action taken.
• Support the achievement of the sales and service strategy objectives and values.
• Enable Nedbank's strategy of being financial experts who do good.
• Covert leads into sustainable business for Nedbank in a responsible manner.

Risk and Compliance:

• Mitigate risks and meet legislative requirements (e.g. FICA, FAIS and Letter of Authority) by being accredited and updating and maintaining client information.
• Report suspicious transactions to the relevant department.
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, communications, and training material.
• Manage risk by meeting technical, company standards, practices, and resource management (e.g. ultra-violet lights to identify false identity documents).
• Be a responsible employee by being compliant to Nedbank policies, controls, regulations, and banking legislation.

Essential Qualifications - NQF Level

• Diploma

Preferred Qualification

• FAIS Approved Qualification

Minimum Experience Level

• Must have 1 - 2 years Retail/Banking Client Service, Sales, Relationship experience

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Job Purpose

• To profitably manage the business portfolio; Network and build individual and business relationships in the micro market and community; and manage staff to deliver outstanding client service. 

Job Responsibilities

Nedbank Goals:

• Achieve sales growth targets.
• Identify and communicate sale opportunities and collaborate with sales and service teams across Small and Digi store types to inspire team to define and implement action plans to grow profit and market share.
• Drive client acquisition and increase digital market activity across the community.
• Monitor community growth and business profitability reports, address gaps and ensure momentum to meet objectives.
• Achieve market profitability targets by applying profitability levers and driving increased digital sales and activity.
• Manage controllable expenses (i.e. overtime, stationery, telephone, traveling) within the agreed financial parameters.

Client Engagement:

• Analyse client profiles to understand their needs and to identify leads for cross-selling or client retention/growth.
• Ensure client teams are prepared for client engagements to improve client experience and acquire/retain clients.
• Analyse client feedback reports from Service teams and address/ action plan and root causes with teams to achieve service excellence goals.
• Enhance client experience aligned to the Nedbank brand pillars by ensuring that all stores meet the defined service standards and corporate image requirements.
• Educate clients to shift towards transacting and servicing through digital channels and focus on increasing digital activity.
• Ensure compliment and complaint management.

Risk and Ops:

• Ensure Key Individual (KI) FAIS responsibilities are executed as per compliance guidelines.
• Manage operational activities as per the Branch Risk Observation Training Analysis (BROTA), Control Check list, branch cash holdings, Document Management Portal and compliance training.
• Monitor Risk and Compliance reports and act on key risk and non-compliance matters.
• Embrace workforce and queue management to ensure optimal store efficiency.
• Manage the security aspects of day to day risks.
• Ensure adherence to process mandates limits.
• Ensure all equipment is maintained.

Lead:

• Participate in the preparation of business performance reports to engage management on a regular basis.
• Translate business goals into team and personal goals based on team roles and responsibilities.
• Work with the support and management teams to remove identified hurdles preventing team and community to achieve predefined goals and develop a client-first mindset.
• Ensure team is trained and compliant and have the necessary tools to deliver on their goals.
• Inspire the use of learning tools and identify development and growth opportunities for individuals and teams.
• Engage team on performance through regular performance discussions on personal and business goals and use creative means, brainstorm opportunities for continuous improvement to be more efficient in delivery and be more effective in meeting client needs.
• Be an example to team and others by bringing the Nedbank values and behaviours to life through own behaviour, practice and self-growth.
• Lead through coaching, mentoring, facilitating and inspiring teams and stakeholders.Ensure and lead consequence management, discipline and effective employee relations.

Essential Qualifications - NQF Level

• Diploma

Preferred Qualification

• National Diploma in Finance or Business Management

Preferred Certifications

• Regulatory KI Exam (RE1)

Minimum Experience Level

• 3 - 6 years experience in banking industry
• 2 years experience in a client facing retail sales environment and 2 years experience in people management

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Job Purpose

• To assume accountability for the direction, market growth and sustainable performance of the Mining and Chemicals sector in Nedbank CIB.

Job Responsibilities

• Develop and articulate a detailed strategy for the sector, through collaboration with internal product partners.
• Originate new transactions within the sector across various banking products by driving collaboration across all areas of NCIB
• Identify and drive strategic client acquisitions
• Develop engagement strategies for clients including bespoke entertainment to ensure client satisfaction and strategic client engagement
• Manage and grow a portfolio of key clients within the Mining and Chemicals sector.
• Lead the sector team including Senior Bankers to explore new opportunities, enhance returns, and track performance against budgets.
• Establish NCIB as a key banking partner by positioning the bank as Thought Leaders in the sector.
• Engage relevant sector specific forums and industry bodies

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Relevant Masters degree / CA(SA) / CFA 

Minimum Experience Level

• Minimum 10 years' business experience with knowledge of corporate and investment banking products and relevant sector experience. Exposure and dealings in Rest of Africa, M & A or Project Finance will be advantageous.

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Job Purpose

• To maximize sustainable revenue streams through the origination and implementation of profitable specialised debt financing transactions in various South African and international sectors.

Job Responsibilities

• Build strong working relationships with internal stakeholders by networking; fostering collaboration; regular communication and complying with the governance and controls.
• Build and maintain external stakeholder relationships by networking / conferencing; maintaining regular contact; ongoing communication; site visits and pitching ideas.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
• Research and make recommendations for corporate citizenship initiatives in area of influence
• Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g.. Green Strategy).
• Seek opportunities to improve business processes; models and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
• Ensure compliance by sanctions checking and adhering to (FICA; Internal and Environmental) regulations; policies and procedures.
• Execute credit approval process by rating; pricing; analysing; application; constructive communication and consultation.
• Manage deal implementation by structuring; negotiating and attending to legal matters and Conditions precedent (CP).
• Ensure ongoing risk management by reviewing risk annually; assessing performance; undertakings; client visits and engaging with Transaction and Credit.
• Improve performance of team by providing on the job training; knowledge sharing and identifying suitable formal and informal training.
• Get involved in non-deal specific projects by providing expert advice and training; testing and implementing.
• Originate transactions by scanning the market; marketing and pitching ideas and networking.
• Execute transactions by structuring; analysing; negotiating; managing and pitching the deal.
• Manage costs and contribute to Business Unit cost efficiency by operating within the allocated budget.
• Support the achievement of the business strategy; objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems; process; services and solutions are aligned.
• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.
• Enable skilling and required corrective action to take place by sharing knowledge and industry trends with team and stakeholders during formal and informal interaction.
• Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Chartered Accountant (SA), Chartered Financial Analyst, Masters Degree in Commerce, Sciences, Legal or other relevant field

Minimum Experience Level

• 8-12 years relevant sector / industry experience

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Job Purpose

• To be a functional leader and get results through a complete function (functional synergy); competitive advantage for the business; building flexibility and effectiveness of the whole function; building functional state-of-the-art-results and credibility and understanding and valuing all sub-functions. To engage the future through functional best practice strategy and getting tomorrows results through addressing issues today.

Job Responsibilities

End User Computing (EUC)

• To ensure that End User Computing boosts business productivity and performance by offering innovative technology solutions whilst managing risks. The services cover incident resolution, request fulfilment, project support, managed print services, and advisory services providing value and seamless client experience enabling Nedbank businesses globally to gain a competitive advantage.

Voice Comms & Multimedia

• To oversee delivery and execution of the terms and operational services agreed upon with Service Vendors. This includes Operational, Financial, Service level and Service Credit Management. Ensure smooth operation of our Voice Platforms like MS Teams, Avaya and IPC and The Dealers voice platform.

Call Centre Management 

• To deliver Contact Centre Infrastructure strategy by managing Telephony, Recording and Management platform that enables our Contact Centre Agents and Traders to have a digital experience with Nedbank clients.

Operation Support and Projects

• To lead, through management: (1) a team that develops and maintains systems, software and automation solutions. (2) a team that looks after IT infrastructure project management services, IT Asset Management, virtual desktop support & maintenance, and (3) a team that leads and creates Adoption and change management processes and activities.

Technical Services

• To drive and execute management of the Infrastructure for Virtual Desktops, Hosted Applications, Application Virtualisation, Managed Print Solution and RPA (Robotics). This encompasses a number of servers, like Citrix (Xendesktop, Xenapp, Netscaler) , Vmware, Nutanix, App-v,Xerox and Equitrac. by addressing different limitations offering alternative solutions.

Network Services

• To oversee delivery and execution of the terms and operational services agreed upon with Service Vendors. This involves management of Data Network Services: which covers all LAN and WAN Services connectivity for the bank.

People Management

• Build a high-performance team.
• Through a team, enable achievement of functional Business Unit objectives.
• To lead a team of IT Senior Managers that lead managers and specialists and contractors.
• Develop and introduce a people strategy that will create a culture that drives the Cluster and Nedbank's vision and values.
• Analyse deviations from Divisional EE and Transformation Plan and ensure recommended corrective action is appropriate and implemented.

Essential Qualifications - NQF Level

• Professional Qualifications/Honour’s Degree

Essential Certifications

• Role Relevant Tertiary Qualification
• Formal certification from relevant professional bodies where applicable

Minimum Experience Level

• 4-8 years Executive Management 
• 4-8 years leading a large IT Business Function 
• 10-15 years IT Management

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Job Purpose

• To work with business and projects to identify areas where business processes and performance can be developed or improved.  The aim is to apply business process principals in the analysis of As Is business operations and the creation of the To Be business operating models and business process artefacts.

Job Responsibilities

• Proactively plan process deliverables based on relevant project delivery method
• Execute process improvement initiatives using accepted techniques. Taking responsibility for individual delivery in terms of scope and time.
• Participate in modelling and analysing operational/business processes including As Is discovery and analysis, To Be design and its iterations, activity based costing, process optimisation and simulation.
• Ensuring that all aspects of an operation or process meet specified regulations.
• Assist in business value & ROI assessment
• Ability to manage the capture of information in the BPM tools and review models for compliance with the organisation's standards
• Contribute to value chain analysis (cross functional process mapping) and linking business strategy to process architecture
• Ability to apply company change management practices to process initiatives and in all interactions with internal project clients.
• Understand the regulatory and compliance drivers for the business within their customer domain
• Understanding and applying the AGILE methodology practices and tools
• Understand process measurements including common metrics, determining what to capture and how to capture them
• Able to understand process notations e.g. BPMN and EPC
• Understand how BPM modelling tools and BPMS tools are used  
• Keep abreast of changes in the industry and how it affects the PE role. 

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Essential Certifications

• Any IT Degree / Industrial Engineering or equivalent
• Lean Six Sigma Green Belt
• Any Business Analysis Course
• BPMN Training with a certificate
• Business Process Management with a certificate
• Introduction to Business Process Modeling
• Any Software Development qualification  (Advantage)
• Data Reporting, Data Analysis (Advantage)

Preferred Qualification

• Computer Science/Information Systems/ Industrial Engineering / Business Degree / NQF 7

Minimum Experience Level

• 1 - 3 years management experience
• Exposure to Process Engineering and delivery of process engineering artifacts and Exposure to process modeling
• Customer Experience (CX) in Industry 4.0
• Business Analysis Foundations
• Agile experience (Advantage)

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Job Purpose

• To work with business and projects to identify areas where complex business processes and performance can be developed or improved. Leverages BPM techniques, concepts, and tools to proactively assists business managers in identifying and evaluating opportunities for improvement.
• May lead some process transformation and/or performance improvement initiatives and perform administrative tasks that include project estimation and planning, project budget expenditure.

Job Responsibilities

• Define the scope and estimations for process initiatives
• Proactively plan process deliverables based on relevant project delivery method
• Work with business stakeholders to prioritise process work
• Design and execute process improvement initiatives, taking responsibility for individual delivery in terms of quality, scope and time.
• Conduct As Is and To Be discovery, analysis and design using relevant analysis techniques
• Proactively engage with business on strategic initiatives which require process improvement
• Professionally consult with senior stakeholders across clusters.
• Ability to build business case to demonstrate business value & calculate ROI for business stakeholders
• Define and analysis value chains (cross functional process mapping) and linking business strategy to process architecture
• Define the process end-to-end view (Operating model)
• Understand process improvement & Enterprise Architecture frameworks
• Understand advanced process measurement (tying value chain processes to corporate performance metrics)
• Ability to design and develop process measurement analytics and collaborate on the construction of the analytics tools
• Ensure successful implementation of processes by evaluating benefit realisation
• In depth understanding of process and workflow streamlining, problem resolution, change management and relevant BPMS tool use
• Understand how change management integrates into the overall transformation initiative
• Develop communication plans that will facilitate the planned changes
• Develop mitigation strategies for cross-organizational impacts for process improvement projects
• Ability to use BPM related tools including project planning and tracking
• Understand how BPMS and RPA tools are used for process automation
• Ability to manage the capture of information in the BPM tools and review models for compliance with standards
• Ability to work with the data architects to define dataflow, data transformation, interface needs and sources for all information
• Understand big data concepts and how it will be used for research, customer experience management, and information mining
• Understand current and emerging technology landscape and how it can be used in the BPM context
• Understand all the regulatory and compliance drivers for the business within their customer domain.
• Able to apply Nedbank process methods and practices on process initiatives
• Understand the required risk controls within the risk appetite within their customer domain

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Essential Certificates

• Any IT Degree / Industrial Engineering/Informatics or equivalent
• Certified Business Process Professional (CBPP) / Certified Business Process Leader (CBPL)
• Lean Six Sigma Green Belt or Black
• Any Business Architecture Certification
• Advanced BPMN Training with a certificate
• Business Process Management course
• Any Business Analysis Course
• Presentation Course
• Emotional Intelligence Course
• Advanced Stakeholder Management
• OMG Certified Expert in Business Process Modeling (OCEB 2)
• Introduction to Business Process Modeling
• Value Chain and Value Stream Mapping
• Customer Experience (CX) in Industry 4.0
• Business Analysis Foundations
• Software development Fundamentals

Advantage Qualification

• Toastmasters
• FTI BA Qualification
• UCT Business Systems and Analysis
• Any Software Development qualification/Experience
• Training experience
• Mentoring /Coaching experience
• Any AI Experience
• Data Reporting, Data Analysis
• UML
• Agile experience
• Project Management fundamentals

Minimum Experience Level

• 7 years managerial experience
• Demonstrated proficiency of BPM, Change Management, and other methods that are part of a collaborative team. Demonstrated leadership on small-to-medium process and performance improvement engagements
• Agile experience
• Business Process Management experience

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Job Purpose

• To work with business and projects to identify areas where business processes and performance can be developed or improved.  The aim is to apply business process principals in the analysis of As Is business operations and the creation of the To Be business operating models and business process artefacts.

Job Responsibilities

• Proactively plan process deliverables based on relevant project delivery method
• Design and execute process improvement initiatives, taking responsibility for individual delivery in terms of quality, scope and time. 
• Independently participate in As Is and To Be discovery, analysis and design using relevant analysis techniques
• Assist in business value & ROI assessment
• Assist in the implementation of performance measurements
• Understanding of process and workflow streamlining, problem resolution, change management, rules capture and rules coding
• Contribute to value chain analysis (cross functional process mapping) and linking business strategy to process architecture
• Understand process improvement & Enterprise Architecture frameworks
• Understand process measurements focusing on what metrics to capture and where how to capture them in the process
• Understand when and how to use simulation to measure performance improvement
• Understand and apply industry and company change management policies and practices to process initiatives
• Understand and utilise facilitation capabilities to plan and manage the stakeholder transformation
• Collaborate and coordinate with internal and external stakeholders, including other Nedbank clusters
• Identify training needs for business operation changes and obtain and schedule training and competency testing
• Develop communication plans that will facilitate the planned changes
• Providing progress reports to relevant stakeholders 
• Ability to use BPM related tools including project planning and tracking
• Understand how BPMS and RPA tools are used
• Understand big data concepts and how it will be used for research, customer experience management, and information mining
• Ability to work with the data architects to define dataflow, data transformation, interface needs and sources for all information
• Ability to review project plans and help the project manager define technology needs
• Ability to work with the solution project manager and it to determine the best approach for the technical support side of a solution
• Able to apply Nedbank process methods and practices on process initiatives
• Understand the required risk controls within the risk appetite within their customer domain

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Any IT Degree / Industrial Engineering or equivalent
• Certified Business Process Associate (CBPA)
• Lean Six Sigma Green Belt
• Any Business Analysis Course
• OMG Certified Expert in Business Process Modeling (OCEB 2)
• Business Process Management with a certificate
• Presentation Course
• Emotional Intelligence Course
• Introduction to Business Process Modeling
• Business Analysis Foundations

Preferred Qualification (Advantage)

• Value Chain Analysis
• Value Stream Mapping
• Any Business Architecture Certification
• UML
• Toastmasters
• Agile experience
• Any Software Development qualification

Minimum Experience Level

• 3 - 6 years Management experience of this
• Demonstrated proficiency of BPM, Change Management, and other methods that are part of a collaborative team. Demonstrated leadership on small-to-medium process and performance improvement engagements
• Customer Experience (CX) in Industry 4.0

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Job Purpose

• To consult on and advise the business area regarding relevant domestic and international legislation; compliance and governance to ensure abidance to relevant codes; regulations and rules thereby minimising risk to and protecting the reputation of Nedbank.

Job Responsibilities

• Advise business on best practice for compliance by ensuring the business is educated on the compliance culture and by creating awareness around compliance implication of daily duties.
• Support the central function by assisting in developing of policies, procedures, frameworks and tools with specific focus on relevant risk legislation, for the benefit of the larger organisation.
• Define governance frameworks and ensure good governance practice.
• Ensure business committees operate according to required business governance standards through regular engagement.
• Assess committees adherence to the governance requirements.
• Ensure compliance standards are met and risks are mitigated.
• Identify, define and agree on the regulatory universe applicable for each relevant Business Unit, mitigating risks.
• Conduct compliance risk and control assessments (CRA's).
• Mitigate risk and applicability to business.
• Ensure that compliance risk is adequately addressed.
• Test whether the business control is effective and adequate and ensure that business policies contain the right content addressing legislative requirements.
• Advise business of changes and identify potential impact of these changes on the business.
• Influence the enhancement of business processes and methodologies.
• Prevent compliance breaches and reputational risk from occurring, which could result in financial penalties.
• Ensure awareness of business compliance status.
• Promote and facilitate cross Cluster engagement, manage and improve business efficiencies.
• Engage with stakeholders on findings of compliance risk and control assessments.
• Enable management to make informed decisions and prevent compliance breeches.
• Ensure that stakeholder relationships are effectively managed.
• Obtain buy-in for developing new and/or enhanced processes that will improve the functioning of stakeholders' businesses.
• Stay abreast of developments in field of expertise, ensuring personal and professional growth.
• Understand and embrace the Nedbank vision and values, leading by example.
• Ensure upskilling and effective handover to relevant responsible person.
• Manage performance through training, development and addressing poor performance via HR channels.
• Educate self-regarding business, through engagement, meetings, procedures and policy awareness.
• Contribute to a culture of transformation by participating in Nedbank culture building initiatives, business strategy, and CSI.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees
• Preferred Qualification
• LLB
• Post Graduate Diploma in Compliance Risk Management

Preferred Certifications

• Compliance Institute of South Africa (CISA)
• Minimum Experience Level
• 5-8 years in a senior compliance/risk/governance role within the financial services industry