Old Mutual Limited (OML) is a premium African financial services group that offers a broad spectrum of financial solutions to retail and corporate customers across key markets in 14 countries.
Read more about this company
Job Description
- This role is responsible for providing customer service to customers in OM branches. The primary function is to assist customers in navigating the digital customer service platform and to assist customers to submit specified transactions via the digital platforms.
- Will assist with managing queues and reducing pressure on Branch staff.
- Will assist customers on digitally enabled device with their requested digitally enabled transaction:
- Providing reading information
- Self-service guidance
- Submission process through customer’s own or branch self-service device (where applicable
- Call centre details
Minimum Requirements:
- National Senior Certificate or Equivalent NQF 4
Competencies:
- Customer Service: Strong interpersonal and customer-focused approach
- Communication: Excellent verbal skills
- Problem-Solving: Quick and effective issue resolution
- Situational Awareness: Observant and responsive to customer needs
- Technical Proficiency: Familiarity with digital processes
- Physical Stamina: Ability to stand and perform physical tasks
- Flexibility: Willingness to work varied shifts
- Multi-lingual: English and another language
Skills
- Action Planning, Client Management, Computer Literacy, Database Administration, Desktop Publishing (DTP), Executing Plans, Management Reporting, Network Administration, Numerical Aptitude, Office Systems, Oral Communications, Policies & Procedures, Report Review, Resource Scheduling
Competencies
- Collaborates
- Communicates Effectively
- Demonstrates Self-Awareness
- Drives Results
- Ensures Accountability
- Manages Complexity
- Optimizes Work Processes
- Organizational Savvy
Education
- Matriculation Certificate (Matric)
Closing Date
go to method of application »
Job Description
- This role is responsible for providing customer service to customers in OM branches. The primary function is to assist customers in navigating the digital customer service platform and to assist customers to submit specified transactions via the digital platforms.
- Will assist with managing queues and reducing pressure on Branch staff.
- Will assist customers on digitally enabled device with their requested digitally enabled transaction:
- Providing reading information
- Self-service guidance
- Submission process through customer’s own or branch self-service device (where applicable
- Call centre details
Minimum Requirements:
- National Senior Certificate or Equivalent NQF 4
Competencies:
- Customer Service: Strong interpersonal and customer-focused approach
- Communication: Excellent verbal skills
- Problem-Solving: Quick and effective issue resolution
- Situational Awareness: Observant and responsive to customer needs
- Technical Proficiency: Familiarity with digital processes
- Physical Stamina: Ability to stand and perform physical tasks
- Flexibility: Willingness to work varied shifts
- Multi-lingual: English and another language
Skills
- Action Planning, Client Management, Computer Literacy, Database Administration, Desktop Publishing (DTP), Executing Plans, Management Reporting, Network Administration, Numerical Aptitude, Office Systems, Oral Communications, Policies & Procedures, Report Review, Resource Scheduling
Competencies
- Collaborates
- Communicates Effectively
- Demonstrates Self-Awareness
- Drives Results
- Ensures Accountability
- Manages Complexity
- Optimizes Work Processes
- Organizational Savvy
Education
- NQF Level 4 - Grade 12, School leaving Certificate, National or Occupational Certificate or equivalent (Required)
Closing Date
go to method of application »
Job Description
- This role is responsible for providing customer service to customers in OM branches. The primary function is to assist customers in navigating the digital customer service platform and to assist customers to submit specified transactions via the digital platforms.
- Will assist with managing queues and reducing pressure on Branch staff.
- Will assist customers on digitally enabled device with their requested digitally enabled transaction:
- Providing reading information
- Self-service guidance
- Submission process through customer’s own or branch self-service device (where applicable
- Call centre details
Minimum Requirements:
- National Senior Certificate or Equivalent NQF 4
Competencies:
- Customer Service: Strong interpersonal and customer-focused approach
- Communication: Excellent verbal skills
- Problem-Solving: Quick and effective issue resolution
- Situational Awareness: Observant and responsive to customer needs
- Technical Proficiency: Familiarity with digital processes
- Physical Stamina: Ability to stand and perform physical tasks
- Flexibility: Willingness to work varied shifts
- Multi-lingual: English and another language
Skills
- Action Planning, Client Management, Computer Literacy, Database Administration, Desktop Publishing (DTP), Executing Plans, Management Reporting, Network Administration, Numerical Aptitude, Office Systems, Oral Communications, Policies & Procedures, Report Review, Resource Scheduling
Competencies
- Collaborates
- Communicates Effectively
- Demonstrates Self-Awareness
- Drives Results
- Ensures Accountability
- Manages Complexity
- Optimizes Work Processes
- Organizational Savvy
Education
- Matriculation Certificate (Matric)
Closing Date
go to method of application »
Job Description
- This role is responsible for providing customer service to customers in OM branches. The primary function is to assist customers in navigating the digital customer service platform and to assist customers to submit specified transactions via the digital platforms.
- Will assist with managing queues and reducing pressure on Branch staff.
- Will assist customers on digitally enabled device with their requested digitally enabled transaction:
- Providing reading information
- Self-service guidance
- Submission process through customer’s own or branch self-service device (where applicable
- Call centre details
Minimum Requirements:
- National Senior Certificate or Equivalent NQF 4
Competencies:
- Customer Service: Strong interpersonal and customer-focused approach
- Communication: Excellent verbal skills
- Problem-Solving: Quick and effective issue resolution
- Situational Awareness: Observant and responsive to customer needs
- Technical Proficiency: Familiarity with digital processes
- Physical Stamina: Ability to stand and perform physical tasks
- Flexibility: Willingness to work varied shifts
- Multi-lingual: English and another language
Skills
- Action Planning, Client Management, Computer Literacy, Database Administration, Desktop Publishing (DTP), Executing Plans, Management Reporting, Network Administration, Numerical Aptitude, Office Systems, Oral Communications, Policies & Procedures, Report Review, Resource Scheduling
Competencies
- Collaborates
- Communicates Effectively
- Demonstrates Self-Awareness
- Drives Results
- Ensures Accountability
- Manages Complexity
- Optimizes Work Processes
- Organizational Savvy
Education
- NQF Level 4 - Grade 12, School leaving Certificate, National or Occupational Certificate or equivalent (Required)
Closing Date
go to method of application »
Job Description
- This role is responsible for providing customer service to customers in OM branches. The primary function is to assist customers in navigating the digital customer service platform and to assist customers to submit specified transactions via the digital platforms.
- Will assist with managing queues and reducing pressure on Branch staff.
- Will assist customers on digitally enabled device with their requested digitally enabled transaction:
- Providing reading information
- Self-service guidance
- Submission process through customer’s own or branch self-service device (where applicable
- Call centre details
Minimum Requirements:
- National Senior Certificate or Equivalent NQF 4
Competencies:
- Customer Service: Strong interpersonal and customer-focused approach
- Communication: Excellent verbal skills
- Problem-Solving: Quick and effective issue resolution
- Situational Awareness: Observant and responsive to customer needs
- Technical Proficiency: Familiarity with digital processes
- Physical Stamina: Ability to stand and perform physical tasks
- Flexibility: Willingness to work varied shifts
- Multi-lingual: English and another language
Skills
- Action Planning, Client Management, Computer Literacy, Database Administration, Desktop Publishing (DTP), Executing Plans, Management Reporting, Network Administration, Numerical Aptitude, Office Systems, Oral Communications, Policies & Procedures, Report Review, Resource Scheduling
Competencies
- Collaborates
- Communicates Effectively
- Demonstrates Self-Awareness
- Drives Results
- Ensures Accountability
- Manages Complexity
- Optimizes Work Processes
- Organizational Savvy
Education
- Matriculation Certificate (Matric)
Closing Date
go to method of application »
Job Description
- This role is responsible for providing customer service to customers in OM branches. The primary function is to assist customers in navigating the digital customer service platform and to assist customers to submit specified transactions via the digital platforms.
- Will assist with managing queues and reducing pressure on Branch staff.
- Will assist customers on digitally enabled device with their requested digitally enabled transaction:
- Providing reading information
- Self-service guidance
- Submission process through customer’s own or branch self-service device (where applicable
- Call centre details
Minimum Requirements:
- National Senior Certificate or Equivalent NQF 4
Competencies:
- Customer Service: Strong interpersonal and customer-focused approach
- Communication: Excellent verbal skills
- Problem-Solving: Quick and effective issue resolution
- Situational Awareness: Observant and responsive to customer needs
- Technical Proficiency: Familiarity with digital processes
- Physical Stamina: Ability to stand and perform physical tasks
- Flexibility: Willingness to work varied shifts
- Multi-lingual: English and another language
Skills
- Action Planning, Client Management, Computer Literacy, Database Administration, Desktop Publishing (DTP), Executing Plans, Management Reporting, Network Administration, Numerical Aptitude, Office Systems, Oral Communications, Policies & Procedures, Report Review, Resource Scheduling
Competencies
- Collaborates
- Communicates Effectively
- Demonstrates Self-Awareness
- Drives Results
- Ensures Accountability
- Manages Complexity
- Optimizes Work Processes
- Organizational Savvy
Education
- NQF Level 4 - Grade 12, School leaving Certificate, National or Occupational Certificate or equivalent (Required)
Closing Date
go to method of application »
Job Description
- This role is responsible for providing customer service to customers in OM branches. The primary function is to assist customers in navigating the digital customer service platform and to assist customers to submit specified transactions via the digital platforms.
- Will assist with managing queues and reducing pressure on Branch staff.
- Will assist customers on digitally enabled device with their requested digitally enabled transaction:
- Providing reading information
- Self-service guidance
- Submission process through customer’s own or branch self-service device (where applicable
- Call centre details
Minimum Requirements:
- National Senior Certificate or Equivalent NQF 4
Competencies:
- Customer Service: Strong interpersonal and customer-focused approach
- Communication: Excellent verbal skills
- Problem-Solving: Quick and effective issue resolution
- Situational Awareness: Observant and responsive to customer needs
- Technical Proficiency: Familiarity with digital processes
- Physical Stamina: Ability to stand and perform physical tasks
- Flexibility: Willingness to work varied shifts
- Multi-lingual: English and another language
Skills
- Action Planning, Client Management, Computer Literacy, Database Administration, Desktop Publishing (DTP), Executing Plans, Management Reporting, Network Administration, Numerical Aptitude, Office Systems, Oral Communications, Policies & Procedures, Report Review, Resource Scheduling
Competencies
- Collaborates
- Communicates Effectively
- Demonstrates Self-Awareness
- Drives Results
- Ensures Accountability
- Manages Complexity
- Optimizes Work Processes
- Organizational Savvy
Education
- Matriculation Certificate (Matric)
Closing Date
go to method of application »
Job Description
- This role is responsible for providing customer service to customers in OM branches. The primary function is to assist customers in navigating the digital customer service platform and to assist customers to submit specified transactions via the digital platforms.
- Will assist with managing queues and reducing pressure on Branch staff.
- Will assist customers on digitally enabled device with their requested digitally enabled transaction:
- Providing reading information
- Self-service guidance
- Submission process through customer’s own or branch self-service device (where applicable
- Call centre details
Minimum Requirements:
- National Senior Certificate or Equivalent NQF 4
Competencies:
- Customer Service: Strong interpersonal and customer-focused approach
- Communication: Excellent verbal skills
- Problem-Solving: Quick and effective issue resolution
- Situational Awareness: Observant and responsive to customer needs
- Technical Proficiency: Familiarity with digital processes
- Physical Stamina: Ability to stand and perform physical tasks
- Flexibility: Willingness to work varied shifts
- Multi-lingual: English and another language
Skills
- Action Planning, Client Management, Computer Literacy, Database Administration, Desktop Publishing (DTP), Executing Plans, Management Reporting, Network Administration, Numerical Aptitude, Office Systems, Oral Communications, Policies & Procedures, Report Review, Resource Scheduling
Competencies
- Collaborates
- Communicates Effectively
- Demonstrates Self-Awareness
- Drives Results
- Ensures Accountability
- Manages Complexity
- Optimizes Work Processes
- Organizational Savvy
Education
- NQF Level 4 - Grade 12, School leaving Certificate, National or Occupational Certificate or equivalent (Required)
Closing Date
go to method of application »
Job Description
- This role is responsible for providing customer service to customers in OM branches. The primary function is to assist customers in navigating the digital customer service platform and to assist customers to submit specified transactions via the digital platforms.
- Will assist with managing queues and reducing pressure on Branch staff.
- Will assist customers on digitally enabled device with their requested digitally enabled transaction:
- Providing reading information
- Self-service guidance
- Submission process through customer’s own or branch self-service device (where applicable
- Call centre details
Minimum Requirements:
- National Senior Certificate or Equivalent NQF 4
Competencies:
- Customer Service: Strong interpersonal and customer-focused approach
- Communication: Excellent verbal skills
- Problem-Solving: Quick and effective issue resolution
- Situational Awareness: Observant and responsive to customer needs
- Technical Proficiency: Familiarity with digital processes
- Physical Stamina: Ability to stand and perform physical tasks
- Flexibility: Willingness to work varied shifts
- Multi-lingual: English and another language
Skills
- Action Planning, Client Management, Computer Literacy, Database Administration, Desktop Publishing (DTP), Executing Plans, Management Reporting, Network Administration, Numerical Aptitude, Office Systems, Oral Communications, Policies & Procedures, Report Review, Resource Scheduling
Competencies
- Collaborates
- Communicates Effectively
- Demonstrates Self-Awareness
- Drives Results
- Ensures Accountability
- Manages Complexity
- Optimizes Work Processes
- Organizational Savvy
Education
- NQF Level 4 - Grade 12, School leaving Certificate, National or Occupational Certificate or equivalent (Required)
Closing Date
go to method of application »
Job Description
- This role is responsible for providing customer service to customers in OM branches. The primary function is to assist customers in navigating the digital customer service platform and to assist customers to submit specified transactions via the digital platforms.
- Will assist with managing queues and reducing pressure on Branch staff.
- Will assist customers on digitally enabled device with their requested digitally enabled transaction:
- Providing reading information
- Self-service guidance
- Submission process through customer’s own or branch self-service device (where applicable
- Call centre details
Minimum Requirements:
- National Senior Certificate or Equivalent NQF 4
Competencies:
- Customer Service: Strong interpersonal and customer-focused approach
- Communication: Excellent verbal skills
- Problem-Solving: Quick and effective issue resolution
- Situational Awareness: Observant and responsive to customer needs
- Technical Proficiency: Familiarity with digital processes
- Physical Stamina: Ability to stand and perform physical tasks
- Flexibility: Willingness to work varied shifts
- Multi-lingual: English and another language
Skills
- Action Planning, Client Management, Computer Literacy, Database Administration, Desktop Publishing (DTP), Executing Plans, Management Reporting, Network Administration, Numerical Aptitude, Office Systems, Oral Communications, Policies & Procedures, Report Review, Resource Scheduling
Competencies
- Collaborates
- Communicates Effectively
- Demonstrates Self-Awareness
- Drives Results
- Ensures Accountability
- Manages Complexity
- Optimizes Work Processes
- Organizational Savvy
Education
- NQF Level 4 - Grade 12, School leaving Certificate, National or Occupational Certificate or equivalent (Required)
Closing Date
go to method of application »
Job Description
- This role is responsible for providing customer service to customers in OM branches. The primary function is to assist customers in navigating the digital customer service platform and to assist customers to submit specified transactions via the digital platforms.
- Will assist with managing queues and reducing pressure on Branch staff.
- Will assist customers on digitally enabled device with their requested digitally enabled transaction:
- Providing reading information
- Self-service guidance
- Submission process through customer’s own or branch self-service device (where applicable
- Call centre details
Minimum Requirements:
- National Senior Certificate or Equivalent NQF 4
Competencies:
- Customer Service: Strong interpersonal and customer-focused approach
- Communication: Excellent verbal skills
- Problem-Solving: Quick and effective issue resolution
- Situational Awareness: Observant and responsive to customer needs
- Technical Proficiency: Familiarity with digital processes
- Physical Stamina: Ability to stand and perform physical tasks
- Flexibility: Willingness to work varied shifts
- Multi-lingual: English and another language
Skills
- Action Planning, Client Management, Computer Literacy, Database Administration, Desktop Publishing (DTP), Executing Plans, Management Reporting, Network Administration, Numerical Aptitude, Office Systems, Oral Communications, Policies & Procedures, Report Review, Resource Scheduling
Competencies
- Collaborates
- Communicates Effectively
- Demonstrates Self-Awareness
- Drives Results
- Ensures Accountability
- Manages Complexity
- Optimizes Work Processes
- Organizational Savvy
Education
- NQF Level 4 - Grade 12, School leaving Certificate, National or Occupational Certificate or equivalent (Required)
Closing Date
go to method of application »
Job Description
- This role is responsible for providing customer service to customers in OM branches. The primary function is to assist customers in navigating the digital customer service platform and to assist customers to submit specified transactions via the digital platforms.
- Will assist with managing queues and reducing pressure on Branch staff.
- Will assist customers on digitally enabled device with their requested digitally enabled transaction:
- Providing reading information
- Self-service guidance
- Submission process through customer’s own or branch self-service device (where applicable
- Call centre details
Minimum Requirements:
- National Senior Certificate or Equivalent NQF 4
Competencies:
- Customer Service: Strong interpersonal and customer-focused approach
- Communication: Excellent verbal skills
- Problem-Solving: Quick and effective issue resolution
- Situational Awareness: Observant and responsive to customer needs
- Technical Proficiency: Familiarity with digital processes
- Physical Stamina: Ability to stand and perform physical tasks
- Flexibility: Willingness to work varied shifts
- Multi-lingual: English and another language
Skills
- Action Planning, Client Management, Computer Literacy, Database Administration, Desktop Publishing (DTP), Executing Plans, Management Reporting, Network Administration, Numerical Aptitude, Office Systems, Oral Communications, Policies & Procedures, Report Review, Resource Scheduling
Competencies
- Collaborates
- Communicates Effectively
- Demonstrates Self-Awareness
- Drives Results
- Ensures Accountability
- Manages Complexity
- Optimizes Work Processes
- Organizational Savvy
Education
- NQF Level 3 & NQF Level 2 - Below school leaving
Closing Date
go to method of application »
Job Description
- This role is responsible for providing customer service to customers in OM branches. The primary function is to assist customers in navigating the digital customer service platform and to assist customers to submit specified transactions via the digital platforms.
- Will assist with managing queues and reducing pressure on Branch staff.
- Will assist customers on digitally enabled device with their requested digitally enabled transaction:
- Providing reading information
- Self-service guidance
- Submission process through customer’s own or branch self-service device (where applicable
- Call centre details
Minimum Requirements:
- National Senior Certificate or Equivalent NQF 4
Competencies:
- Customer Service: Strong interpersonal and customer-focused approach
- Communication: Excellent verbal skills
- Problem-Solving: Quick and effective issue resolution
- Situational Awareness: Observant and responsive to customer needs
- Technical Proficiency: Familiarity with digital processes
- Physical Stamina: Ability to stand and perform physical tasks
- Flexibility: Willingness to work varied shifts
- Multi-lingual: English and another language
Skills
- Action Planning, Client Management, Computer Literacy, Database Administration, Desktop Publishing (DTP), Executing Plans, Management Reporting, Network Administration, Numerical Aptitude, Office Systems, Oral Communications, Policies & Procedures, Report Review, Resource Scheduling
Competencies
- Collaborates
- Communicates Effectively
- Demonstrates Self-Awareness
- Drives Results
- Ensures Accountability
- Manages Complexity
- Optimizes Work Processes
- Organizational Savvy
Education
- NQF Level 4 - Grade 12, School leaving Certificate, National or Occupational Certificate or equivalent (Required)
Closing Date
go to method of application »
Job Description
- This role is responsible for providing customer service to customers in OM branches. The primary function is to assist customers in navigating the digital customer service platform and to assist customers to submit specified transactions via the digital platforms.
- Will assist with managing queues and reducing pressure on Branch staff.
- Will assist customers on digitally enabled device with their requested digitally enabled transaction:
- Providing reading information
- Self-service guidance
- Submission process through customer’s own or branch self-service device (where applicable
- Call centre details
Minimum Requirements:
- National Senior Certificate or Equivalent NQF 4
Competencies:
- Customer Service: Strong interpersonal and customer-focused approach
- Communication: Excellent verbal skills
- Problem-Solving: Quick and effective issue resolution
- Situational Awareness: Observant and responsive to customer needs
- Technical Proficiency: Familiarity with digital processes
- Physical Stamina: Ability to stand and perform physical tasks
- Flexibility: Willingness to work varied shifts
- Multi-lingual: English and another language
Skills
- Action Planning, Client Management, Computer Literacy, Database Administration, Desktop Publishing (DTP), Executing Plans, Management Reporting, Network Administration, Numerical Aptitude, Office Systems, Oral Communications, Policies & Procedures, Report Review, Resource Scheduling
Competencies
- Collaborates
- Communicates Effectively
- Demonstrates Self-Awareness
- Drives Results
- Ensures Accountability
- Manages Complexity
- Optimizes Work Processes
- Organizational Savvy
Education
- NQF Level 4 - Grade 12, School leaving Certificate, National or Occupational Certificate or equivalent (Required)
Closing Date
go to method of application »
Job Description
- This role is responsible for providing customer service to customers in OM branches. The primary function is to assist customers in navigating the digital customer service platform and to assist customers to submit specified transactions via the digital platforms.
- Will assist with managing queues and reducing pressure on Branch staff.
- Will assist customers on digitally enabled device with their requested digitally enabled transaction:
- Providing reading information
- Self-service guidance
- Submission process through customer’s own or branch self-service device (where applicable
- Call centre details
Minimum Requirements:
- National Senior Certificate or Equivalent NQF 4
Competencies:
- Customer Service: Strong interpersonal and customer-focused approach
- Communication: Excellent verbal skills
- Problem-Solving: Quick and effective issue resolution
- Situational Awareness: Observant and responsive to customer needs
- Technical Proficiency: Familiarity with digital processes
- Physical Stamina: Ability to stand and perform physical tasks
- Flexibility: Willingness to work varied shifts
- Multi-lingual: English and another language
Skills
- Action Planning, Client Management, Computer Literacy, Database Administration, Desktop Publishing (DTP), Executing Plans, Management Reporting, Network Administration, Numerical Aptitude, Office Systems, Oral Communications, Policies & Procedures, Report Review, Resource Scheduling
Competencies
- Collaborates
- Communicates Effectively
- Demonstrates Self-Awareness
- Drives Results
- Ensures Accountability
- Manages Complexity
- Optimizes Work Processes
- Organizational Savvy
Education
- Matriculation Certificate (Matric)
Closing Date
go to method of application »
Job Description
- This role is responsible for providing customer service to customers in OM branches. The primary function is to assist customers in navigating the digital customer service platform and to assist customers to submit specified transactions via the digital platforms.
- Will assist with managing queues and reducing pressure on Branch staff.
- Will assist customers on digitally enabled device with their requested digitally enabled transaction:
- Providing reading information
- Self-service guidance
- Submission process through customer’s own or branch self-service device (where applicable
- Call centre details
Minimum Requirements:
- National Senior Certificate or Equivalent NQF 4
Competencies:
- Customer Service: Strong interpersonal and customer-focused approach
- Communication: Excellent verbal skills
- Problem-Solving: Quick and effective issue resolution
- Situational Awareness: Observant and responsive to customer needs
- Technical Proficiency: Familiarity with digital processes
- Physical Stamina: Ability to stand and perform physical tasks
- Flexibility: Willingness to work varied shifts
- Multi-lingual: English and another language
Skills
- Action Planning, Client Management, Computer Literacy, Database Administration, Desktop Publishing (DTP), Executing Plans, Management Reporting, Network Administration, Numerical Aptitude, Office Systems, Oral Communications, Policies & Procedures, Report Review, Resource Scheduling
Competencies
- Collaborates
- Communicates Effectively
- Demonstrates Self-Awareness
- Drives Results
- Ensures Accountability
- Manages Complexity
- Optimizes Work Processes
- Organizational Savvy
Education
- Matriculation Certificate (Matric)
Closing Date
go to method of application »
Job Description
- This role is responsible for providing customer service to customers in OM branches. The primary function is to assist customers in navigating the digital customer service platform and to assist customers to submit specified transactions via the digital platforms.
- Will assist with managing queues and reducing pressure on Branch staff.
- Will assist customers on digitally enabled device with their requested digitally enabled transaction:
- Providing reading information
- Self-service guidance
- Submission process through customer’s own or branch self-service device (where applicable
- Call centre details
Minimum Requirements:
- National Senior Certificate or Equivalent NQF 4
Competencies:
- Customer Service: Strong interpersonal and customer-focused approach
- Communication: Excellent verbal skills
- Problem-Solving: Quick and effective issue resolution
- Situational Awareness: Observant and responsive to customer needs
- Technical Proficiency: Familiarity with digital processes
- Physical Stamina: Ability to stand and perform physical tasks
- Flexibility: Willingness to work varied shifts
- Multi-lingual: English and another language
Skills
- Action Planning, Client Management, Computer Literacy, Database Administration, Desktop Publishing (DTP), Executing Plans, Management Reporting, Network Administration, Numerical Aptitude, Office Systems, Oral Communications, Policies & Procedures, Report Review, Resource Scheduling
Competencies
- Collaborates
- Communicates Effectively
- Demonstrates Self-Awareness
- Drives Results
- Ensures Accountability
- Manages Complexity
- Optimizes Work Processes
- Organizational Savvy
Education
- Matriculation Certificate (Matric)
Closing Date
go to method of application »
Job Description
- This role is responsible for providing customer service to customers in OM branches. The primary function is to assist customers in navigating the digital customer service platform and to assist customers to submit specified transactions via the digital platforms.
- Will assist with managing queues and reducing pressure on Branch staff.
- Will assist customers on digitally enabled device with their requested digitally enabled transaction:
- Providing reading information
- Self-service guidance
- Submission process through customer’s own or branch self-service device (where applicable
- Call centre details
Minimum Requirements:
- National Senior Certificate or Equivalent NQF 4
Competencies:
- Customer Service: Strong interpersonal and customer-focused approach
- Communication: Excellent verbal skills
- Problem-Solving: Quick and effective issue resolution
- Situational Awareness: Observant and responsive to customer needs
- Technical Proficiency: Familiarity with digital processes
- Physical Stamina: Ability to stand and perform physical tasks
- Flexibility: Willingness to work varied shifts
- Multi-lingual: English and another language
Skills
- Action Planning, Client Management, Computer Literacy, Database Administration, Desktop Publishing (DTP), Executing Plans, Management Reporting, Network Administration, Numerical Aptitude, Office Systems, Oral Communications, Policies & Procedures, Report Review, Resource Scheduling
Competencies
- Collaborates
- Communicates Effectively
- Demonstrates Self-Awareness
- Drives Results
- Ensures Accountability
- Manages Complexity
- Optimizes Work Processes
- Organizational Savvy
Education
- Matriculation Certificate (Matric)
Closing Date
go to method of application »
Job Description
- This role is responsible for providing customer service to customers in OM branches. The primary function is to assist customers in navigating the digital customer service platform and to assist customers to submit specified transactions via the digital platforms.
- Will assist with managing queues and reducing pressure on Branch staff.
- Will assist customers on digitally enabled device with their requested digitally enabled transaction:
- Providing reading information
- Self-service guidance
- Submission process through customer’s own or branch self-service device (where applicable
- Call centre details
Minimum Requirements:
- National Senior Certificate or Equivalent NQF 4
Competencies:
- Customer Service: Strong interpersonal and customer-focused approach
- Communication: Excellent verbal skills
- Problem-Solving: Quick and effective issue resolution
- Situational Awareness: Observant and responsive to customer needs
- Technical Proficiency: Familiarity with digital processes
- Physical Stamina: Ability to stand and perform physical tasks
- Flexibility: Willingness to work varied shifts
- Multi-lingual: English and another language
Skills
- Action Planning, Client Management, Computer Literacy, Database Administration, Desktop Publishing (DTP), Executing Plans, Management Reporting, Network Administration, Numerical Aptitude, Office Systems, Oral Communications, Policies & Procedures, Report Review, Resource Scheduling
Competencies
- Collaborates
- Communicates Effectively
- Demonstrates Self-Awareness
- Drives Results
- Ensures Accountability
- Manages Complexity
- Optimizes Work Processes
- Organizational Savvy
Education
- Matriculation Certificate (Matric)
Closing Date
go to method of application »
Job Description
- This role is responsible for providing customer service to customers in OM branches. The primary function is to assist customers in navigating the digital customer service platform and to assist customers to submit specified transactions via the digital platforms.
- Will assist with managing queues and reducing pressure on Branch staff.
- Will assist customers on digitally enabled device with their requested digitally enabled transaction:
- Providing reading information
- Self-service guidance
- Submission process through customer’s own or branch self-service device (where applicable
- Call centre details
Minimum Requirements:
- National Senior Certificate or Equivalent NQF 4
Competencies:
- Customer Service: Strong interpersonal and customer-focused approach
- Communication: Excellent verbal skills
- Problem-Solving: Quick and effective issue resolution
- Situational Awareness: Observant and responsive to customer needs
- Technical Proficiency: Familiarity with digital processes
- Physical Stamina: Ability to stand and perform physical tasks
- Flexibility: Willingness to work varied shifts
- Multi-lingual: English and another language
Skills
- Action Planning, Client Management, Computer Literacy, Database Administration, Desktop Publishing (DTP), Executing Plans, Management Reporting, Network Administration, Numerical Aptitude, Office Systems, Oral Communications, Policies & Procedures, Report Review, Resource Scheduling
Competencies
- Collaborates
- Communicates Effectively
- Demonstrates Self-Awareness
- Drives Results
- Ensures Accountability
- Manages Complexity
- Optimizes Work Processes
- Organizational Savvy
Education
- NQF Level 4 - Grade 12, School leaving Certificate, National or Occupational Certificate or equivalent (Required)
Closing Date
go to method of application »
Job Description
- This role is responsible for providing customer service to customers in OM branches. The primary function is to assist customers in navigating the digital customer service platform and to assist customers to submit specified transactions via the digital platforms.
- Will assist with managing queues and reducing pressure on Branch staff.
- Will assist customers on digitally enabled device with their requested digitally enabled transaction:
- Providing reading information
- Self-service guidance
- Submission process through customer’s own or branch self-service device (where applicable
- Call centre details
Minimum Requirements:
- National Senior Certificate or Equivalent NQF 4
Competencies:
- Customer Service: Strong interpersonal and customer-focused approach
- Communication: Excellent verbal skills
- Problem-Solving: Quick and effective issue resolution
- Situational Awareness: Observant and responsive to customer needs
- Technical Proficiency: Familiarity with digital processes
- Physical Stamina: Ability to stand and perform physical tasks
- Flexibility: Willingness to work varied shifts
- Multi-lingual: English and another language
Skills
- Action Planning, Client Management, Computer Literacy, Database Administration, Desktop Publishing (DTP), Executing Plans, Management Reporting, Network Administration, Numerical Aptitude, Office Systems, Oral Communications, Policies & Procedures, Report Review, Resource Scheduling
Competencies
- Collaborates
- Communicates Effectively
- Demonstrates Self-Awareness
- Drives Results
- Ensures Accountability
- Manages Complexity
- Optimizes Work Processes
- Organizational Savvy
Education
- NQF Level 4 - Grade 12, School leaving Certificate, National or Occupational Certificate or equivalent (Required)
Closing Date
go to method of application »
Job Description
- This role is responsible for providing customer service to customers in OM branches. The primary function is to assist customers in navigating the digital customer service platform and to assist customers to submit specified transactions via the digital platforms.
- Will assist with managing queues and reducing pressure on Branch staff.
- Will assist customers on digitally enabled device with their requested digitally enabled transaction:
- Providing reading information
- Self-service guidance
- Submission process through customer’s own or branch self-service device (where applicable
- Call centre details
Minimum Requirements:
- National Senior Certificate or Equivalent NQF 4
Competencies:
- Customer Service: Strong interpersonal and customer-focused approach
- Communication: Excellent verbal skills
- Problem-Solving: Quick and effective issue resolution
- Situational Awareness: Observant and responsive to customer needs
- Technical Proficiency: Familiarity with digital processes
- Physical Stamina: Ability to stand and perform physical tasks
- Flexibility: Willingness to work varied shifts
- Multi-lingual: English and another language
Skills
- Action Planning, Client Management, Computer Literacy, Database Administration, Desktop Publishing (DTP), Executing Plans, Management Reporting, Network Administration, Numerical Aptitude, Office Systems, Oral Communications, Policies & Procedures, Report Review, Resource Scheduling
Competencies
- Collaborates
- Communicates Effectively
- Demonstrates Self-Awareness
- Drives Results
- Ensures Accountability
- Manages Complexity
- Optimizes Work Processes
- Organizational Savvy
Education
- NQF Level 4 - Grade 12, School leaving Certificate, National or Occupational Certificate or equivalent (Required)
Closing Date
go to method of application »
Job Description
- This role is responsible for providing customer service to customers in OM branches. The primary function is to assist customers in navigating the digital customer service platform and to assist customers to submit specified transactions via the digital platforms.
- Will assist with managing queues and reducing pressure on Branch staff.
- Will assist customers on digitally enabled device with their requested digitally enabled transaction:
- Providing reading information
- Self-service guidance
- Submission process through customer’s own or branch self-service device (where applicable
- Call centre details
Minimum Requirements:
- National Senior Certificate or Equivalent NQF 4
Competencies:
- Customer Service: Strong interpersonal and customer-focused approach
- Communication: Excellent verbal skills
- Problem-Solving: Quick and effective issue resolution
- Situational Awareness: Observant and responsive to customer needs
- Technical Proficiency: Familiarity with digital processes
- Physical Stamina: Ability to stand and perform physical tasks
- Flexibility: Willingness to work varied shifts
- Multi-lingual: English and another language
Skills
- Action Planning, Client Management, Computer Literacy, Database Administration, Desktop Publishing (DTP), Executing Plans, Management Reporting, Network Administration, Numerical Aptitude, Office Systems, Oral Communications, Policies & Procedures, Report Review, Resource Scheduling
Competencies
- Collaborates
- Communicates Effectively
- Demonstrates Self-Awareness
- Drives Results
- Ensures Accountability
- Manages Complexity
- Optimizes Work Processes
- Organizational Savvy
Education
- Matriculation Certificate (Matric)
Closing Date
go to method of application »
Job Description
- This role is responsible for providing customer service to customers in OM branches. The primary function is to assist customers in navigating the digital customer service platform and to assist customers to submit specified transactions via the digital platforms.
- Will assist with managing queues and reducing pressure on Branch staff.
- Will assist customers on digitally enabled device with their requested digitally enabled transaction:
- Providing reading information
- Self-service guidance
- Submission process through customer’s own or branch self-service device (where applicable
- Call centre details
Minimum Requirements:
- National Senior Certificate or Equivalent NQF 4
Competencies:
- Customer Service: Strong interpersonal and customer-focused approach
- Communication: Excellent verbal skills
- Problem-Solving: Quick and effective issue resolution
- Situational Awareness: Observant and responsive to customer needs
- Technical Proficiency: Familiarity with digital processes
- Physical Stamina: Ability to stand and perform physical tasks
- Flexibility: Willingness to work varied shifts
- Multi-lingual: English and another language
Skills
- Action Planning, Client Management, Computer Literacy, Database Administration, Desktop Publishing (DTP), Executing Plans, Management Reporting, Network Administration, Numerical Aptitude, Office Systems, Oral Communications, Policies & Procedures, Report Review, Resource Scheduling
Competencies
- Collaborates
- Communicates Effectively
- Demonstrates Self-Awareness
- Drives Results
- Ensures Accountability
- Manages Complexity
- Optimizes Work Processes
- Organizational Savvy
Education
- Matriculation Certificate (Matric)
Closing Date
go to method of application »
Job Description
- This role is responsible for providing customer service to customers in OM branches. The primary function is to assist customers in navigating the digital customer service platform and to assist customers to submit specified transactions via the digital platforms.
- Will assist with managing queues and reducing pressure on Branch staff.
- Will assist customers on digitally enabled device with their requested digitally enabled transaction:
- Providing reading information
- Self-service guidance
- Submission process through customer’s own or branch self-service device (where applicable
- Call centre details
Minimum Requirements:
- National Senior Certificate or Equivalent NQF 4
Competencies:
- Customer Service: Strong interpersonal and customer-focused approach
- Communication: Excellent verbal skills
- Problem-Solving: Quick and effective issue resolution
- Situational Awareness: Observant and responsive to customer needs
- Technical Proficiency: Familiarity with digital processes
- Physical Stamina: Ability to stand and perform physical tasks
- Flexibility: Willingness to work varied shifts
- Multi-lingual: English and another language
Skills
- Action Planning, Client Management, Computer Literacy, Database Administration, Desktop Publishing (DTP), Executing Plans, Management Reporting, Network Administration, Numerical Aptitude, Office Systems, Oral Communications, Policies & Procedures, Report Review, Resource Scheduling
Competencies
- Collaborates
- Communicates Effectively
- Demonstrates Self-Awareness
- Drives Results
- Ensures Accountability
- Manages Complexity
- Optimizes Work Processes
- Organizational Savvy
Education
- Matriculation Certificate (Matric)
Closing Date
go to method of application »
Job Description
- This role is responsible for providing customer service to customers in OM branches. The primary function is to assist customers in navigating the digital customer service platform and to assist customers to submit specified transactions via the digital platforms.
- Will assist with managing queues and reducing pressure on Branch staff.
- Will assist customers on digitally enabled device with their requested digitally enabled transaction:
- Providing reading information
- Self-service guidance
- Submission process through customer’s own or branch self-service device (where applicable
- Call centre details
Minimum Requirements:
- National Senior Certificate or Equivalent NQF 4
Competencies:
- Customer Service: Strong interpersonal and customer-focused approach
- Communication: Excellent verbal skills
- Problem-Solving: Quick and effective issue resolution
- Situational Awareness: Observant and responsive to customer needs
- Technical Proficiency: Familiarity with digital processes
- Physical Stamina: Ability to stand and perform physical tasks
- Flexibility: Willingness to work varied shifts
- Multi-lingual: English and another language
Skills
- Action Planning, Client Management, Computer Literacy, Database Administration, Desktop Publishing (DTP), Executing Plans, Management Reporting, Network Administration, Numerical Aptitude, Office Systems, Oral Communications, Policies & Procedures, Report Review, Resource Scheduling
Competencies
- Collaborates
- Communicates Effectively
- Demonstrates Self-Awareness
- Drives Results
- Ensures Accountability
- Manages Complexity
- Optimizes Work Processes
- Organizational Savvy
Education
- Matriculation Certificate (Matric)
Closing Date
go to method of application »
Job Description
- This role is responsible for providing customer service to customers in OM branches. The primary function is to assist customers in navigating the digital customer service platform and to assist customers to submit specified transactions via the digital platforms.
- Will assist with managing queues and reducing pressure on Branch staff.
- Will assist customers on digitally enabled device with their requested digitally enabled transaction:
- Providing reading information
- Self-service guidance
- Submission process through customer’s own or branch self-service device (where applicable
- Call centre details
Minimum Requirements:
- National Senior Certificate or Equivalent NQF 4
Competencies:
- Customer Service: Strong interpersonal and customer-focused approach
- Communication: Excellent verbal skills
- Problem-Solving: Quick and effective issue resolution
- Situational Awareness: Observant and responsive to customer needs
- Technical Proficiency: Familiarity with digital processes
- Physical Stamina: Ability to stand and perform physical tasks
- Flexibility: Willingness to work varied shifts
- Multi-lingual: English and another language
Skills
- Action Planning, Client Management, Computer Literacy, Database Administration, Desktop Publishing (DTP), Executing Plans, Management Reporting, Network Administration, Numerical Aptitude, Office Systems, Oral Communications, Policies & Procedures, Report Review, Resource Scheduling
Competencies
- Collaborates
- Communicates Effectively
- Demonstrates Self-Awareness
- Drives Results
- Ensures Accountability
- Manages Complexity
- Optimizes Work Processes
- Organizational Savvy
Education
- Matriculation Certificate (Matric)
Closing Date
go to method of application »
Job Description
- This role is responsible for providing customer service to customers in OM branches. The primary function is to assist customers in navigating the digital customer service platform and to assist customers to submit specified transactions via the digital platforms.
- Will assist with managing queues and reducing pressure on Branch staff.
- Will assist customers on digitally enabled device with their requested digitally enabled transaction:
- Providing reading information
- Self-service guidance
- Submission process through customer’s own or branch self-service device (where applicable
- Call centre details
Minimum Requirements:
- National Senior Certificate or Equivalent NQF 4
Competencies:
- Customer Service: Strong interpersonal and customer-focused approach
- Communication: Excellent verbal skills
- Problem-Solving: Quick and effective issue resolution
- Situational Awareness: Observant and responsive to customer needs
- Technical Proficiency: Familiarity with digital processes
- Physical Stamina: Ability to stand and perform physical tasks
- Flexibility: Willingness to work varied shifts
- Multi-lingual: English and another language
Skills
- Action Planning, Client Management, Computer Literacy, Database Administration, Desktop Publishing (DTP), Executing Plans, Management Reporting, Network Administration, Numerical Aptitude, Office Systems, Oral Communications, Policies & Procedures, Report Review, Resource Scheduling
Competencies
- Collaborates
- Communicates Effectively
- Demonstrates Self-Awareness
- Drives Results
- Ensures Accountability
- Manages Complexity
- Optimizes Work Processes
- Organizational Savvy
Education
- Matriculation Certificate (Matric)
Closing Date
go to method of application »
Job Description
- This role is responsible for providing customer service to customers in OM branches. The primary function is to assist customers in navigating the digital customer service platform and to assist customers to submit specified transactions via the digital platforms.
- Will assist with managing queues and reducing pressure on Branch staff.
- Will assist customers on digitally enabled device with their requested digitally enabled transaction:
- Providing reading information
- Self-service guidance
- Submission process through customer’s own or branch self-service device (where applicable
- Call centre details
Minimum Requirements:
- National Senior Certificate or Equivalent NQF 4
Competencies:
- Customer Service: Strong interpersonal and customer-focused approach
- Communication: Excellent verbal skills
- Problem-Solving: Quick and effective issue resolution
- Situational Awareness: Observant and responsive to customer needs
- Technical Proficiency: Familiarity with digital processes
- Physical Stamina: Ability to stand and perform physical tasks
- Flexibility: Willingness to work varied shifts
- Multi-lingual: English and another language
Skills
- Action Planning, Client Management, Computer Literacy, Database Administration, Desktop Publishing (DTP), Executing Plans, Management Reporting, Network Administration, Numerical Aptitude, Office Systems, Oral Communications, Policies & Procedures, Report Review, Resource Scheduling
Competencies
- Collaborates
- Communicates Effectively
- Demonstrates Self-Awareness
- Drives Results
- Ensures Accountability
- Manages Complexity
- Optimizes Work Processes
- Organizational Savvy
Education
- Matriculation Certificate (Matric)
Closing Date
go to method of application »
Job Description
- This role is responsible for providing customer service to customers in OM branches. The primary function is to assist customers in navigating the digital customer service platform and to assist customers to submit specified transactions via the digital platforms.
- Will assist with managing queues and reducing pressure on Branch staff.
- Will assist customers on digitally enabled device with their requested digitally enabled transaction:
- Providing reading information
- Self-service guidance
- Submission process through customer’s own or branch self-service device (where applicable
- Call centre details
Minimum Requirements:
- National Senior Certificate or Equivalent NQF 4
Competencies:
- Customer Service: Strong interpersonal and customer-focused approach
- Communication: Excellent verbal skills
- Problem-Solving: Quick and effective issue resolution
- Situational Awareness: Observant and responsive to customer needs
- Technical Proficiency: Familiarity with digital processes
- Physical Stamina: Ability to stand and perform physical tasks
- Flexibility: Willingness to work varied shifts
- Multi-lingual: English and another language
Skills
- Action Planning, Client Management, Computer Literacy, Database Administration, Desktop Publishing (DTP), Executing Plans, Management Reporting, Network Administration, Numerical Aptitude, Office Systems, Oral Communications, Policies & Procedures, Report Review, Resource Scheduling
Competencies
- Collaborates
- Communicates Effectively
- Demonstrates Self-Awareness
- Drives Results
- Ensures Accountability
- Manages Complexity
- Optimizes Work Processes
- Organizational Savvy
Education
- Matriculation Certificate (Matric)
Closing Date
go to method of application »
Job Description
- This role is responsible for providing customer service to customers in OM branches. The primary function is to assist customers in navigating the digital customer service platform and to assist customers to submit specified transactions via the digital platforms.
- Will assist with managing queues and reducing pressure on Branch staff.
- Will assist customers on digitally enabled device with their requested digitally enabled transaction:
- Providing reading information
- Self-service guidance
- Submission process through customer’s own or branch self-service device (where applicable
- Call centre details
Minimum Requirements:
- National Senior Certificate or Equivalent NQF 4
Competencies:
- Customer Service: Strong interpersonal and customer-focused approach
- Communication: Excellent verbal skills
- Problem-Solving: Quick and effective issue resolution
- Situational Awareness: Observant and responsive to customer needs
- Technical Proficiency: Familiarity with digital processes
- Physical Stamina: Ability to stand and perform physical tasks
- Flexibility: Willingness to work varied shifts
- Multi-lingual: English and another language
Skills
- Action Planning, Client Management, Computer Literacy, Database Administration, Desktop Publishing (DTP), Executing Plans, Management Reporting, Network Administration, Numerical Aptitude, Office Systems, Oral Communications, Policies & Procedures, Report Review, Resource Scheduling
Competencies
- Collaborates
- Communicates Effectively
- Demonstrates Self-Awareness
- Drives Results
- Ensures Accountability
- Manages Complexity
- Optimizes Work Processes
- Organizational Savvy
Education
- Matriculation Certificate (Matric)
Closing Date
go to method of application »
Job Description
- This role is responsible for providing customer service to customers in OM branches. The primary function is to assist customers in navigating the digital customer service platform and to assist customers to submit specified transactions via the digital platforms.
- Will assist with managing queues and reducing pressure on Branch staff.
- Will assist customers on digitally enabled device with their requested digitally enabled transaction:
- Providing reading information
- Self-service guidance
- Submission process through customer’s own or branch self-service device (where applicable
- Call centre details
Minimum Requirements:
- National Senior Certificate or Equivalent NQF 4
Competencies:
- Customer Service: Strong interpersonal and customer-focused approach
- Communication: Excellent verbal skills
- Problem-Solving: Quick and effective issue resolution
- Situational Awareness: Observant and responsive to customer needs
- Technical Proficiency: Familiarity with digital processes
- Physical Stamina: Ability to stand and perform physical tasks
- Flexibility: Willingness to work varied shifts
- Multi-lingual: English and another language
Skills
- Action Planning, Client Management, Computer Literacy, Database Administration, Desktop Publishing (DTP), Executing Plans, Management Reporting, Network Administration, Numerical Aptitude, Office Systems, Oral Communications, Policies & Procedures, Report Review, Resource Scheduling
Competencies
- Collaborates
- Communicates Effectively
- Demonstrates Self-Awareness
- Drives Results
- Ensures Accountability
- Manages Complexity
- Optimizes Work Processes
- Organizational Savvy
Education
- Matriculation Certificate (Matric)
Closing Date
go to method of application »
Job Description
- This role is responsible for providing customer service to customers in OM branches. The primary function is to assist customers in navigating the digital customer service platform and to assist customers to submit specified transactions via the digital platforms.
- Will assist with managing queues and reducing pressure on Branch staff.
- Will assist customers on digitally enabled device with their requested digitally enabled transaction:
- Providing reading information
- Self-service guidance
- Submission process through customer’s own or branch self-service device (where applicable
- Call centre details
Minimum Requirements:
- National Senior Certificate or Equivalent NQF 4
Competencies:
- Customer Service: Strong interpersonal and customer-focused approach
- Communication: Excellent verbal skills
- Problem-Solving: Quick and effective issue resolution
- Situational Awareness: Observant and responsive to customer needs
- Technical Proficiency: Familiarity with digital processes
- Physical Stamina: Ability to stand and perform physical tasks
- Flexibility: Willingness to work varied shifts
- Multi-lingual: English and another language
Skills
- Action Planning, Client Management, Computer Literacy, Database Administration, Desktop Publishing (DTP), Executing Plans, Management Reporting, Network Administration, Numerical Aptitude, Office Systems, Oral Communications, Policies & Procedures, Report Review, Resource Scheduling
Competencies
- Collaborates
- Communicates Effectively
- Demonstrates Self-Awareness
- Drives Results
- Ensures Accountability
- Manages Complexity
- Optimizes Work Processes
- Organizational Savvy
Education
- Matriculation Certificate (Matric)
Closing Date
go to method of application »
Job Description
- This role is responsible for providing customer service to customers in OM branches. The primary function is to assist customers in navigating the digital customer service platform and to assist customers to submit specified transactions via the digital platforms.
- Will assist with managing queues and reducing pressure on Branch staff.
- Will assist customers on digitally enabled device with their requested digitally enabled transaction:
- Providing reading information
- Self-service guidance
- Submission process through customer’s own or branch self-service device (where applicable
- Call centre details
Minimum Requirements:
- National Senior Certificate or Equivalent NQF 4
Competencies:
- Customer Service: Strong interpersonal and customer-focused approach
- Communication: Excellent verbal skills
- Problem-Solving: Quick and effective issue resolution
- Situational Awareness: Observant and responsive to customer needs
- Technical Proficiency: Familiarity with digital processes
- Physical Stamina: Ability to stand and perform physical tasks
- Flexibility: Willingness to work varied shifts
- Multi-lingual: English and another language
Skills
- Action Planning, Client Management, Computer Literacy, Database Administration, Desktop Publishing (DTP), Executing Plans, Management Reporting, Network Administration, Numerical Aptitude, Office Systems, Oral Communications, Policies & Procedures, Report Review, Resource Scheduling
Competencies
- Collaborates
- Communicates Effectively
- Demonstrates Self-Awareness
- Drives Results
- Ensures Accountability
- Manages Complexity
- Optimizes Work Processes
- Organizational Savvy
Education
- NQF Level 3 & NQF Level 2 - Below school leaving
Closing Date
go to method of application »
Job Description
- This role is responsible for providing customer service to customers in OM branches. The primary function is to assist customers in navigating the digital customer service platform and to assist customers to submit specified transactions via the digital platforms.
- Will assist with managing queues and reducing pressure on Branch staff.
- Will assist customers on digitally enabled device with their requested digitally enabled transaction:
- Providing reading information
- Self-service guidance
- Submission process through customer’s own or branch self-service device (where applicable
- Call centre details
Minimum Requirements:
- National Senior Certificate or Equivalent NQF 4
Competencies:
- Customer Service: Strong interpersonal and customer-focused approach
- Communication: Excellent verbal skills
- Problem-Solving: Quick and effective issue resolution
- Situational Awareness: Observant and responsive to customer needs
- Technical Proficiency: Familiarity with digital processes
- Physical Stamina: Ability to stand and perform physical tasks
- Flexibility: Willingness to work varied shifts
- Multi-lingual: English and another language
Skills
- Action Planning, Client Management, Computer Literacy, Database Administration, Desktop Publishing (DTP), Executing Plans, Management Reporting, Network Administration, Numerical Aptitude, Office Systems, Oral Communications, Policies & Procedures, Report Review, Resource Scheduling
Competencies
- Collaborates
- Communicates Effectively
- Demonstrates Self-Awareness
- Drives Results
- Ensures Accountability
- Manages Complexity
- Optimizes Work Processes
- Organizational Savvy
Education
- NQF Level 4 - Grade 12, School leaving Certificate, National or Occupational Certificate or equivalent
Closing Date
go to method of application »
Job Description
- This role is responsible for providing customer service to customers in OM branches. The primary function is to assist customers in navigating the digital customer service platform and to assist customers to submit specified transactions via the digital platforms.
- Will assist with managing queues and reducing pressure on Branch staff.
- Will assist customers on digitally enabled device with their requested digitally enabled transaction:
- Providing reading information
- Self-service guidance
- Submission process through customer’s own or branch self-service device (where applicable
- Call centre details
Minimum Requirements:
- National Senior Certificate or Equivalent NQF 4
Competencies:
- Customer Service: Strong interpersonal and customer-focused approach
- Communication: Excellent verbal skills
- Problem-Solving: Quick and effective issue resolution
- Situational Awareness: Observant and responsive to customer needs
- Technical Proficiency: Familiarity with digital processes
- Physical Stamina: Ability to stand and perform physical tasks
- Flexibility: Willingness to work varied shifts
- Multi-lingual: English and another language
Skills
- Action Planning, Client Management, Computer Literacy, Database Administration, Desktop Publishing (DTP), Executing Plans, Management Reporting, Network Administration, Numerical Aptitude, Office Systems, Oral Communications, Policies & Procedures, Report Review, Resource Scheduling
Competencies
- Collaborates
- Communicates Effectively
- Demonstrates Self-Awareness
- Drives Results
- Ensures Accountability
- Manages Complexity
- Optimizes Work Processes
- Organizational Savvy
Education
- NQF Level 4 - Grade 12, School leaving Certificate, National or Occupational Certificate or equivalent
Closing Date
go to method of application »
Job Description
- This role is responsible for providing customer service to customers in OM branches. The primary function is to assist customers in navigating the digital customer service platform and to assist customers to submit specified transactions via the digital platforms.
- Will assist with managing queues and reducing pressure on Branch staff.
- Will assist customers on digitally enabled device with their requested digitally enabled transaction:
- Providing reading information
- Self-service guidance
- Submission process through customer’s own or branch self-service device (where applicable
- Call centre details
Minimum Requirements:
- National Senior Certificate or Equivalent NQF 4
Competencies:
- Customer Service: Strong interpersonal and customer-focused approach
- Communication: Excellent verbal skills
- Problem-Solving: Quick and effective issue resolution
- Situational Awareness: Observant and responsive to customer needs
- Technical Proficiency: Familiarity with digital processes
- Physical Stamina: Ability to stand and perform physical tasks
- Flexibility: Willingness to work varied shifts
- Multi-lingual: English and another language
Skills
- Action Planning, Client Management, Computer Literacy, Database Administration, Desktop Publishing (DTP), Executing Plans, Management Reporting, Network Administration, Numerical Aptitude, Office Systems, Oral Communications, Policies & Procedures, Report Review, Resource Scheduling
Competencies
- Collaborates
- Communicates Effectively
- Demonstrates Self-Awareness
- Drives Results
- Ensures Accountability
- Manages Complexity
- Optimizes Work Processes
- Organizational Savvy
Education
- NQF Level 4 - Grade 12, School leaving Certificate, National or Occupational Certificate or equivalent
Closing Date
go to method of application »
Job Description
- This role is responsible for providing customer service to customers in OM branches. The primary function is to assist customers in navigating the digital customer service platform and to assist customers to submit specified transactions via the digital platforms.
- Will assist with managing queues and reducing pressure on Branch staff.
- Will assist customers on digitally enabled device with their requested digitally enabled transaction:
- Providing reading information
- Self-service guidance
- Submission process through customer’s own or branch self-service device (where applicable
- Call centre details
Minimum Requirements:
- National Senior Certificate or Equivalent NQF 4
Competencies:
- Customer Service: Strong interpersonal and customer-focused approach
- Communication: Excellent verbal skills
- Problem-Solving: Quick and effective issue resolution
- Situational Awareness: Observant and responsive to customer needs
- Technical Proficiency: Familiarity with digital processes
- Physical Stamina: Ability to stand and perform physical tasks
- Flexibility: Willingness to work varied shifts
- Multi-lingual: English and another language
Skills
- Action Planning, Client Management, Computer Literacy, Database Administration, Desktop Publishing (DTP), Executing Plans, Management Reporting, Network Administration, Numerical Aptitude, Office Systems, Oral Communications, Policies & Procedures, Report Review, Resource Scheduling
Competencies
- Collaborates
- Communicates Effectively
- Demonstrates Self-Awareness
- Drives Results
- Ensures Accountability
- Manages Complexity
- Optimizes Work Processes
- Organizational Savvy
Education
- NQF Level 4 - Grade 12, School leaving Certificate, National or Occupational Certificate or equivalent
Closing Date
go to method of application »
Job Description
- This role is responsible for providing customer service to customers in OM branches. The primary function is to assist customers in navigating the digital customer service platform and to assist customers to submit specified transactions via the digital platforms.
- Will assist with managing queues and reducing pressure on Branch staff.
- Will assist customers on digitally enabled device with their requested digitally enabled transaction:
- Providing reading information
- Self-service guidance
- Submission process through customer’s own or branch self-service device (where applicable
- Call centre details
Minimum Requirements:
- National Senior Certificate or Equivalent NQF 4
Competencies:
- Customer Service: Strong interpersonal and customer-focused approach
- Communication: Excellent verbal skills
- Problem-Solving: Quick and effective issue resolution
- Situational Awareness: Observant and responsive to customer needs
- Technical Proficiency: Familiarity with digital processes
- Physical Stamina: Ability to stand and perform physical tasks
- Flexibility: Willingness to work varied shifts
- Multi-lingual: English and another language
Skills
- Action Planning, Client Management, Computer Literacy, Database Administration, Desktop Publishing (DTP), Executing Plans, Management Reporting, Network Administration, Numerical Aptitude, Office Systems, Oral Communications, Policies & Procedures, Report Review, Resource Scheduling
Competencies
- Collaborates
- Communicates Effectively
- Demonstrates Self-Awareness
- Drives Results
- Ensures Accountability
- Manages Complexity
- Optimizes Work Processes
- Organizational Savvy
Education
- NQF Level 4 - Grade 12, School leaving Certificate, National or Occupational Certificate or equivalent
Closing Date
Method of Application
Use the link(s) below to apply on company website.
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