Vacancies at CFAO

Experience and Educational requirements:

• Trade Test Millwright
• Basic Robot operations and repairs
• Basic PLC experience
• Basic Computer Skills, MS Office
• 3-5 Years related experience
• A valid Code 08 Driver’s Licence 
• Conduct fault finding and programming when required
• Prepare and use engineering drawings, manuals and documents
• Ensure compliance to the monthly, weekly and daily maintenance plans
• Monitor and analyze the running condition of all equipment and machines
• Ensure adequate provision of spare parts and materials for maintained work
• Attend to all breakdown engineering activities
• Ensure housekeeping is done daily (5S)
• Submit Kaizen’s and near misses to ensure continuous improvement of processes and procedures
• Responsible for all preventative maintenance on machines and buildings
• Report all breakdowns and provide counter measures
• Report on parts damage and provide countermeasure reports.
• Backup to Operations team to ensure production targets are met.

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Profile

• To perform this job successfully, the appointed individual must be able to perform each essential duty / key performance area satisfactorily. This list of key performance areas is not exhaustive and may be changed / supplemented to accommodate business needs from time to time:
• Servicing of material handling equipment and maintaining forklift serviceability to specified standards and according to set procedures by delivering quality service / maintenance.
• Perform accurate diagnosis / troubleshooting in event of breakdown of equipment; communicate what repairs are needed by advising customer and/or supervisor.
• Maintains vehicle maintenance and operational data / history by updating and timeously communication information that must go on record.
• Promote service / maintenance programs.
• Provide complete customer satisfaction in a polite and professional manner.
• Ensure proper communication between self, workshop staff (Field Service Team Leader and Controller) and customer.
• Ensure OHSACT requirements are met in all actions on company and client premises; maintains a safe work environment by verifying vehicle safety device operations, following standards and procedures and in general complying with legal regulation.
• Updates job knowledge by participating in educational opportunities

Education level

• 2 years technical or university degree

Experience level

• 4 to 6 years

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Profile

• The requirements listed below are representative of the knowledge, skills, education / training and experience required for this position. Full detail available upon request:

Education / Training:

• Tertiary qualification in Engineering or Business Management or equivalent technical qualification

Experience:

• Proven and relevant experience and success in a management / team leader position in the Compactor & Crane material handling or related industry; with at least 3 to 5 years’ experience in similar position
• Fair knowledge of parts for Compactors and Crane, including OEM engagement of ordering and receipting of parts both from local and oversea suppliers.

 Knowledge Requirements:

• Customer and Personal Service: Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, quality standards for service, and evaluation CSI.
• Administration and Management: Knowledge of basic business and management principles involved in strategic planning, resource allocation, leadership technique, production methods, and coordination of people and resources.
• English Language: Effective Communication both verbal and written.
• Clerical: Knowledge of the company’s administrative and clerical procedures and systems.
• Personnel and Human Resources: Basic knowledge of principles and procedures for personnel recruitment, training, labour relations and negotiation.

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Profile

• To perform this job successfully, the appointed individual must be able to perform each essential duty / key performance area satisfactorily. This list of key performance areas is not exhaustive and may be changed / supplemented to accommodate business needs from time to time:
• Servicing of truck mounted cranes, waste handling equipment, marine cranes and any other equipment and maintaining equipment serviceability to specified standards and according to set procedures by delivering quality service / maintenance.
• Perform accurate diagnosis / troubleshooting in event of breakdown of equipment; communicate what repairs are needed by advising customer and/or supervisor.
• Overhauling, servicing all hydraulic componentry relating to all equipment in Crane workshop.
• Provide complete customer satisfaction in a polite and professional manner.
• Ensure proper communication between self, workshop staff and customer.
• Ensure OHSACT requirements are met in all actions on company and client premises; maintains a safe work environment by verifying vehicle safety device operations, following standards and procedures and in general complying with legal regulation.
• Updates job knowledge by participating in educational opportunities

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Profile

• Overall responsibility to manage the team reporting to this position (manage team by means of continuous performance feedback, coaching  and counselling to ensure ongoing improvement of performance, bi-annual performance appraisals per staff member, payroll information to be compiled and submitted timeously, monthly / weekly team meetings, achieving employee morale survey target, managing leave and absenteeism, implementing and driving HR practises in line with company strategic objectives, ensure effective inter-departmental and internal communication).
• To carry out routine maintenance checks as directed ensuring that all necessary service parts are available prior to attending customers site, all quoted work to be highlighted by liaison personally, with the customer.
• Proceed to customer’s premises as advised, report to the customer’s contact, locate equipment, diagnose fault, and once the fault has been diagnosed inform Service Coordinator and the customer of the approximate time of completion.  Rectify any faults as required by the customer, ensuring that the machine is left operating in a safe condition, and that the work has been carried out to the  customer’s satisfaction.
• Technical assistance / coaching and on-the-job training to all Field Service Team members; overall responsibility to ensure quality of service (always ensure optimum response time and professional service, evaluation of technicians’ training needs and ensuring lack of knowledge / skills are addressed).
• Sound financial management of team in line with budget and department strategic objectives (ensure all company policies and set targets are met in the following areas: work in progress, service scheduling, debtors, profitability of maintenance contracts, warranty claims processing, service agreement growth targets, service agreements profitability, labour recovery targets, team and department GP and contribution, management of overheads, managing debtors, perform service quality checks, vehicle  (ASEC)and tool inspections, etc.).
• Ensure OHSACT requirements are met on own and customer premises and that all regulations are adhered to.
• Drive customer service excellence (build and develop strong, loyal relationships with internal and external customers, foster and maintain dedication to service excellence in every aspect of work carried out; ensure timeous feedback / communication to customers, ensure internal and external CSI targets are met, etc.)
• Ensure team contributions are focused to grow department in line with company requirements.
• Overall responsibility to provide scheduled (monthly, weekly and daily) ad-hoc reports as might be requested by department manager (e.g. Kerridge-based reports from Marketing, Nominal Ledger, Point of Sale, Maintenance leasing and Management Accounts, etc.)
• Ensure that the Controller/Manager is kept informed of your team activities 

Education level

• 2 years technical or university degree

Experience level

• 4 to 6 years