Vacancies at Clicks Group

Introduction

• The Clicks Group is looking to recruit a Learning Delivery Manager to work within out L&D department, the role will be based at the Clicks Head Office in Cape Town and report into the Learning and Development Manager

Job description

Job Purpose

• To plan, coordinate and deliver learning and development activities for Head Office & Logistics in order to meet current and future organisational needs in line with the business unit operating plan, group learning and development framework and national skills development agenda.

Job Objectives

• To coordinate and consolidate learning and development needs in line with the operating plan.
• To develop and implement an annual learning and development calendar in line with budget and transformation targets in order to build organisational capability.
• To ensure delivery of learning and development interventions in line with quality standards in order to achieve learning outcomes and business objectives.
• To monitor and evaluate learning and development interventions and delivery in order to ensure positive business and learner impact as well as continuous improvement.
• To ensure coordination, completion and submission of the WSP/ATR in line with business and SETA requirements and to optimize skills development grants.
• To ensure compliance to group policies, quality assurance standards and regulatory requirements.
• To manage resources in order to deliver the operating plan and business needs.

Minimum requirements

Job Knowledge:

• Learning and development theories and principles; HR management; labour legislation; Skills Development Act, BBBEE, EE Act, Organisational behaviour and psychology

Essential:

• Knowledge of leadership and management development theories and principles

Desirable:

• Knowledge of the health and pharmacy regulatory environment

Job Related Skills:

• Development of learning material; learning facilitation; planning and organising; training needs analysis; project management; presentation skills; budgeting and financial management, administration and people management
• Learning assessment and moderation
• Coaching skills

Job Experience:

• Essential: 5 years L and D specific, with 3 years in management in a large, multi-site organisation
• Desirable: 2 years experience of training delivery in a retail environment/ experience in FMCG

Education:

• Essential: 3-year tertiary qualification (BA, B Comm (HR) , B Soc Sc, B. Ed, B. Bus Science)
• Essential: Registered Assessor essential
• Desirable: Registered Moderator

Competencies

• Planning and Organising
• Delivering results & meeting customers expectations
• Deciding and Initiating Action
• Leading and Supervising
• Coping with Pressure & Setbacks
• Analysing
• Persuading and Infulencing

Apply by: 7 July 2025

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Introduction

• To offer exceptional service to all customers by providing knowledgeable service and basic advice on healthcare, nutrition and supplementation in order to maximise sales and build customer loyalty.

Job description

Job Objectives:

• To deliver exceptional customer service through in-store visibility and proactivity to customer needs through knowledge and understanding of health and supplements.
• To consult with customers and provide suitable advice on healthcare, nutritional and supplement products.
• To drive healthcare sales in line with targets through promotion of a broad range of brands by cross selling and upselling to increase profitability.
• To drive stock availability in the healthcare aisles through compliance with stock management principles and procedures in order to drive sales.
• To prevent wastage in own area by adhering to stock rotation principles.
• To prevent stock losses by following all risk management policies and principles.
• To ensure high standards of hygiene and cleanliness within the store in order to create an appealing shopping environment for customers.
• To implement product merchandising by following the merchandising guidelines and procedures.
• To adhere to all store standard operating procedures.
• To ensure continuity of service by focusing on own development and product knowledge and sharing product information with relief staff.

Knowledge:

• Desirable: Basic health, fitness and supplements product knowledge
• Essential: Basic knowledge of retail store operations principles (stock management, merchandising, risk management,)

Skills:

• Essential: Good communication and interaction skills
• Customer and service orientation
• Selling skills
• Merchandising skills

Desirable:

• Basic computer literacy

Competencies:

Essential:

• Relating and Networking
• Persuading and Influencing
• Delivering Results and Meeting Customer Expectations

Desirable:

• Following Instructions and Procedures
• Presenting and Communicating Information
• Achieving Personal Work Goals and Objectives

Minimum requirements

Experience:

Essential:

• At least 1 year related experience
• Selling skills; customer related training

Desirable:

• Experience working with sports nutrition and vitamin related products

Education:

• Essential: Matric (50% English , 50% Maths/ 60% Maths Lit and a pass in Physical Science or Life Science)
• Desirable: Sports / fitness / nutrition qualification

Apply by: 9 July 2025

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Introduction

• To deliver service excellence through efficient customer service, point of sale (POS) operational activities and merchandising in store that leads to a positive customer experience.

Job description

Job Objectives:

• To efficiently execute all operational activities at the point of sale in a timely and efficient manner.
• To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased, including actioning clubcard rewards.
• To ensure the safe handling of cash at all times.
• To proactively promote the Clicks' clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
• To make customers aware of promotions in order to positively affect sales and to ensure customers "feel good and pay less".
• To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
• To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards.
• To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
• To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.

Knowledge:

• Basic maths calculations
• Retail/FMCG background and understanding of merchandising and promotions principles
• Understanding of stock management procedures
• Knowledge of customer service excellence

Skills:

• Planning and organising skills
• Problem-solving skills
• Strong customer orientation
• Good communication skills
• Computer literacy
• Numeracy skills

Competencies:

Essential:

• Relating and networking
• Following instructions and procedures
• Delivering Results and Meeting Customer Expectations

Desirable:

• Working with people
• Persuading and Influencing
• Planning and Organising
• Coping with Pressures and Setbacks

Minimum requirements

Experience:

• Desirable: experience in a customer facing role within a retail/FMCG store operations environment

Education:

• Essential: Grade 12
• Desirable: Maths 50% and English 50% at Grade 12 level

Apply by: 9 July 2025

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Introduction

• To offer exceptional service to all customers by providing knowledgeable service and basic advice on healthcare, nutrition and supplementation in order to maximise sales and build customer loyalty.

Job description

Job Objectives:

• To deliver exceptional customer service through in-store visibility and proactivity to customer needs through knowledge and understanding of health and supplements.
• To consult with customers and provide suitable advice on healthcare, nutritional and supplement products.
• To drive healthcare sales in line with targets through promotion of a broad range of brands by cross selling and upselling to increase profitability.
• To drive stock availability in the healthcare aisles through compliance with stock management principles and procedures in order to drive sales.
• To prevent wastage in own area by adhering to stock rotation principles.
• To prevent stock losses by following all risk management policies and principles.
• To ensure high standards of hygiene and cleanliness within the store in order to create an appealing shopping environment for customers.
• To implement product merchandising by following the merchandising guidelines and procedures.
• To adhere to all store standard operating procedures.
• To ensure continuity of service by focusing on own development and product knowledge and sharing product information with relief staff.

Knowledge:

• Desirable: Basic health, fitness and supplements product knowledge
• Essential: Basic knowledge of retail store operations principles (stock management, merchandising, risk management,)

Skills:

• Essential: Good communication and interaction skills
• Customer and service orientation
• Selling skills
• Merchandising skills

Desirable:

• Basic computer literacy

Competencies:

Essential:

• Relating and Networking
• Persuading and Influencing
• Delivering Results and Meeting Customer Expectations

Desirable:

• Following Instructions and Procedures
• Presenting and Communicating Information
• Achieving Personal Work Goals and Objectives

Minimum requirements

Experience:

Essential:

• At least 1 year related experience
• Selling skills; customer related training

Desirable:

• Experience working with sports nutrition and vitamin related products

Education:

• Essential: Matric
• Desirable: Sports / fitness / nutrition qualification

Apply by: 9 July 2025

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Introduction

• Are you passionate about beauty products and helping people look and feel good?
• Are you confident to engage and communicate your knowledge of our beauty products with our customers?
• We have exciting opportunities in Clicks' stores for Beauty Advisors who will report to the Store Manager, service the entire beauty dept.

Job description

Job Purpose:

• To deliver service excellence through the provision of professional and knowledgeable advice on beauty and skincare products, the promotion and effective management of merchandise and general housekeeping in order to build customer loyalty and maximise sales.

Job Objectives:

• To consult with customers, answer product based questions and advise customers in selecting the best products and services that meet their needs.
• To drive and maximise sales of the beauty department through the promotion, cross-selling and up-selling in order to ensure that monthly targets are consistently met.
• To monitor sales, regularly evaluate the performance of products and offer suggestions that results in improved product offerings and increased sales.
• To maintain updated knowledge on all beauty products, ranges, trends, promotions and events in order to provide the correct information to customers at all times.
• To efficiently execute all operational activities within the beauty department, including effective stock management, minimising shrinkage and ensuring a high standard of general housekeeping and administration.
• To ensure all in-store visual merchandising, in-store presentation and promotional standards within the beauty department are consistently met.
• To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
• To promote the Clicks clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
• To increase profitability and brand loyalty with the customers through the promotion of private label and exclusive products.
• To facilitate the brand being the customer’s first choice health and beauty retailer by living and driving the company values.

Minimum requirements

Qualifications and Experience:

• Essential: Grade 12
• Desirable: Relevant Beauty/skincare qualification
• Desirable: Experience within beauty / skincare / retail / FMCG environment / sales or marketing environment

Skills, Abilities and Job Related Knowledge:

• Understanding and application of selling principles
• Retail/FMCG background and understanding of merchandising and promotions principles
• Understanding of stock management procedures
• Knowledge of customer service excellence
• Knowledge of beauty and skincare products
• Results and target driven
• Strong customer orientation
• Good communication skills
• Interpersonal skills
• Engaging and confident

Competencies:

• Persuading and influencing
• Relating and Networking
• Delivering Results and Meeting Customer Expectations
• Commercial Thinking
• Following instructions and procedures
• Working with people
• Planning and organising
• Coping with Pressures and Setbacks

Apply by: 9 July 2025

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Introduction

• We are looking to recruit a Warehouse Supervisor in our Wholesale outbound: Pick/Check/Pack or at our Dispatch department to work for United Pharmaceutical Distributors (UPD). The role will be based at the Durban branch and will report to the Operations Manager.
• The Warehouse Supervisor must be able to work shifts as per operational requirements.

Job description

Job Purpose:

• Responsible for the effective and accurate management and control of of picking, checking and packing or dispatch teams within the warehouse ensuring good Wholesale and Distribution practice is applied

Job Objectives:

• Effective supervision and control of the picking, checking, packing and dispatch functions
• Adherence to compliance, SOP's and company policies (SHEQ, QA)
• Productivity management - Capacity management, order processing cycle time, manning utilization, unplanned downtime
• Equipment up-time and maintenance - Asset inspections and reports are performed as required
• Reporting on daily performance and Order status and be able to drive efficiency using WMS data
• Daily/Weekly/Monthly management reports
• Attainment of daily operational targets
• Order processing within required turnaround times. (Transfers and sales orders)
• Conduct and supervise cycle counting and bin check process
• Return stock to vendor / claims generated by operations
• Inventory and Receiving departments for both Wholesale and Distribution
• Housekeeping
• Management of quality and output levels
• Performance management of staff, staff training and discipline
• Set targets and deadlines for direct reports
• Assistance of stock counts within FMCG, PDC and Distribution
• Control and resolution of order disputes / claims internally and externally
• Manage staff compliment for overtime when required
• The new Supervisor must be able to work shifts (day, afternoon or nightshift) as per operational requirements
• Process staff time and attendance message on SAP

Minimum requirements

Experience and Education:

• Matric/NQF Level 4 (Essential)
• Relevant Tertiary Qualifications (Advantageous)
• 3 years experience in a logistic/warehouse environment (Essential)
• 1-2 years supervisory/people management experience

Job related knowledge and skills:

• Computer skills on MS Office (Word and Excel)
• ERP/WMS Systems experience (SAP & KNAPP highly advantageous) and Pharmaceutical background will be advantageous
• Financial background- Budget
• Excel (Reports)

Competencies required:

• Communicate effectively at all levels
• Excellent negotiating skills
• Strong planning and co-coordinating skills
• Ability to work in a team and independently
• Ability to work under pressure / time deadlines
• Honesty and integrity
• Attention to detail
• Excellent Time Management Skills

Apply by: 5 July 2025

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Introduction

• We are looking to recruit a Warehouse Supervisors (Fleet) _Day Shift to work for United Pharmaceutical Distributors (UPD).
• The role will be based at the Lea Glen branch and will report to the Department Manager.
• The Fleet Supervisor must be willing to work shifts as per operational requirements.

Job description

Job Purpose:

• Responsible for the effective and accurate management and control of Inventory within the warehouse ensuring good Wholesale, Distribution and FMCG Practice is applied.

Job Objectives:

• Effective supervision and control of the picking, checking, packing and dispatch functions
• Adherence to compliance, SOP's and company policies (SHEQ, QA)
• Productivity management - Capacity management, order processing cycle time, manning utilization, unplanned downtime
• Equipment up-time and maintenance - Asset inspections and reports are performed as required
• Reporting on daily performance and Order status
• Daily/Weekly/Monthly management reports
• Attainment of daily operational targets
• Order processing within required turnaround times. (Transfers and sales orders)
• Conduct and supervise cycle counting and bin check process
• Return stock to vendor / claims generated by operations
• Inventory and Receiving departments for both Wholesale and Distribution
• Housekeeping
• Management of quality and output levels
• Performance management of staff, staff training and discipline
• Set targets and deadlines for direct reports
• Assistance of stock counts within FMCG, PDC and Distribution
• Control and resolution of order disputes / claims internally and externally
• Manage staff compliment for overtime when required
• Overseeing the fleet when applicable
• The Dispatch Supervisor must be willing to work shifts as per operational requirements

Minimum requirements

Experience and Education:

• Matric/NQF Level 4 (Essential)
• Relevant Tertiary Qualifications (Advantageous)
• Fleet management and operational/ logistical experience with at least 3 years experience at a Supervisor/manager level
• 5 years' experience in management

Job related knowledge and skills:

• Computer skills on MS Office (Word and Excel)
• ERP/WMS Systems understanding
• Financial background- Budget

Competencies required:

• Communicate effectively at all levels
• Excellent negotiating skills
• Strong planning and co-coordinating skills
• Ability to work in a team and independently
• Ability to work under pressure / time deadlines
• Honesty and integrity
• Attention to detail
• Excellent Time Management Skills

Apply by: 5 July 2025

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Introduction

• To ensure service excellence at the point of sale by ensuring fast and efficient customer service and point of sale (POS) operational activities.

Job description

Job Objectives:

• To efficiently direct and control all operational activities at the point of sale in a timely and efficient manner.
• To ensure the effective and safe management of stock and cash, minimising shrinkage and ensuring a high standard of general housekeeping and administration
• To ensure shop assistant / cashiers are trained, competent, motivated and directed to fulfill their duties whilst delivering service excellence at all times.
• To ensure sufficient staffing of the shop assistant / cashiers in line with the work schedule, company policies and labour legistation.
• To timeously and efficiently resolve all customer queries in line with the Company's policies.
• To drive the promotion of the Clicks clubcard in order to ensure the achievement of clubcard participation targets.
• To effectively manage stock by enforcing security measures, cash controls, returns policies and all other relevant administrative duties related to minimising stock losses and maximising security procedures at the point of sale.
• To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
• To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
• To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.

Knowledge:

• Understanding and application of financial management principles
• Retail/FMCG background and understanding of merchandising and promotions principles
• Knowledge of stock, cost, risk and compliance management procedures
• Knowledge of customer service excellence
• Knowledge of labour legislation and IR practices
• Knowledge of competency based interviewing

Skills:

• Results and target driven
• Sound managerial skills
• Planning and organising skills
• Problem-solving skills
• Strong customer orientation
• Good communication skills
• Computer literacy
• Numeracy skills

Competencies:

Essential:

• Leading and Supervising
• Relating and Networking
• Delivering Results and Meeting Customer Expectations

Desirable:

• Following instructions and procedures
• Working with people
• Analysing
• Planning and organising
• Coping with Pressures and Setbacks

Minimum requirements

Education:

Essential:

• Grade 12
• Relevant Retail/Business Management qualification (External applicants)

Desirable:

• Maths 50% and English 50% at Grade 12 level

Apply by: 6 July 2025

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Introduction

• We are looking for an individual to drive high performing category teams to deliver the commercial performance of the Home, Electrical & Accessories Category, executing our range strategy and value proposition to ensure Clicks remains the first choice health and beauty retailer, grow market share in order to achieve and exceed the category financial targets and deliver the business objectives.
• The role will report into the Commercial Executive.

Job description

Job Objectives:

• To develop and ensure effective execution of the category operating plan (financial and product execution) for a portfolio of categories in order to achieve the business objectives.
• Review with the Planning Portfolio Manager the top-down bottom-up financial plans on an ongoing basis and to deliver against financial targets. Reported and measured on a weekly basis.
• To effectively manage a team of Category Buyers and Managers by setting ambitious goals, setup plans for improvement on key drivers like product ranging, pricing strategies, cross sales, merchandising and promotion management and develop proposals to take corrective action where necessary.
• To critically evaluate and sign off the category range review to ensure increased profitability and improved product offering to customers and evolve market share.
• To effectively implement our space and range principles, to deliver appropriate and impactful execution in store.
• To oversee regular strategic meetings with key suppliers and strengthen those relations with improved commercial results.
• To work collaboratively with internal and external stakeholders to ensure effective delivery of the operating plan.
• To keep track of/capitalise on global and local category developments/trends to ensure increased relevance to our customers.
• To identify opportunities to streamline and drive departmental efficiencies, resource allocation and establish category ways of working, manage departmental expense budget and identify opportunity to reduce expenses.
• To build high performing teams through effective people management and development to ensure capability to meet current and future business objectives. Ensure recruitment and selection are in-line with transformation targets.

Minimum requirements

Job Knowledge:

• Operating plan development
• Supplier relationship management
• Procurement and Supply Chain
• Business Objectives and Strategies
• Business Processes
• Retail Management
• Market trends and competitor analysis
• Understanding of supplier co-op negotiations and trading terms
• Financial planning and budgets
• Employee relations and performance management
• Knowledge on relevant legislation

Job Related Skills:

• Ability to drive and motivate teams
• Strong Financial/Business acumen with a merchant mindset
• Strong negotiation skills
• Planning and organisational skills
• Ability to build strong supplier relationships
• Proven track record in managing commercial teams in a fast changing environment
• Competency in all computer packages, i.e. Outlook, Excel, PowerPoint
• Verbal and written communication
• Problem solving and analytical thinking
• Strategic thinking and decision making
• Attention to detail
• Project management

Job Experience:

• 4-6 years FMCG Category Management experience
• 2-3 years People Management experience at senior level
• Managing objectives
• Experience with local and global supplier networks essential

Education:

• B Degree or Diploma in Retail, Purchasing Management or similar (Desirable)
• Business Science, B.Comm, MBA, CIS (Desirable)

Apply by: 13 July 2025

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Introduction

• Clicks is on the hunt for a talented Property Administrator to efficiently execute and coordinate all office administration duties, communication and correspondence with stakeholders as well as any other relevant responsibilities within the Property department.

Job description

Purpose and Objectives

Leasing and Development.

• Prepare and keep new development files up to date
• Keep various tracking sheets updated on SharePoint
• Assist with the preparation of Project related documentation
• Assist with the preparation of Lease documentation (i.e. Offers to lease and Heads of Agreement.

Property meetings and approval process

• Assist with preparation of files for approval.

SAP and BI Launchpad

• Draw reports from SAP and BI Launchpad and confirm information

 Ad hoc issues

• Assist with general maintenance queries
• Attend meetings with various teams, take minutes and follow up.
• Assist with general office administration.

Minimum requirements

Qualifications and Experience:

• Experience in Property Administration
• Diploma in Property administration advantageous

Skills, Abilities and Job Related Knowledge:

• Computer Literacy
• Strong administrative
• Strong attention to detail
• Ability to multi-task and prioritise workload
• Ability to work on own initiative
• Ability to work independently
• Time management skill
• Strong interpersonal skills
• Passionate, energetic

Essential Competencies:

• Planning and Organising
• Delivering Results and Meeting Customer Expectations
• Deciding and Initiating Action
• Following Instructions and Procedures
• Coping with pressures and setbacks
• Achieving Personal Work Goals and Objectives

Apply by: 9 July 2025