Vacancies at Concentrix

Job Purpose:

• To drive sales excellence across the contact centre by leading coaching strategy, improving performance frameworks, and building sales capability beyond frontline team leadership.
• This role has strategic influence, works closely with operations leadership, and is responsible for delivering measurable revenue growth through enhanced sales skills and processes.

Key Responsibilities:

• Coaching Strategy & Leadership
• Design, implement, and manage advanced sales coaching programmes across multiple teams.
• Train and mentor Team Leaders, Sales Coaches, and Supervisors to ensure consistent coaching standards.

Performance Management

• Analyse sales performance data to identify trends, gaps, and improvement opportunities.
• Collaborate with operations leadership to address underperformance at both team and campaign level.

Sales Capability Development

• Create sales training modules tailored to specific products, campaigns, or market changes.
• Lead workshops and masterclasses for top-tier sales skill development.

Stakeholder Engagement

• Partner with Workforce Planning, Quality Assurance, and L&D teams to align on performance improvement initiatives.
• Present coaching impact and performance insights to senior management.

Quality & Compliance

• Ensure all sales coaching activities are aligned with compliance, regulatory, and company standards.

Required Skills & Experience:

• Proven experience in sales coaching within a contact centre, preferably at a multi-team or multi-campaign level.
• Strong track record of exceeding sales and performance targets.
• Advanced knowledge of sales methodologies, performance metrics, and coaching techniques.
• Excellent facilitation, communication, and motivational skills.
• Ability to influence senior leaders and drive change.

Qualifications:

• Relevant sales, business, or L&D qualification (advantageous).
• Coaching or leadership certifications (e.g., ICF, ILM) preferred.

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Job Description

• The Manager I, Talent Acquisition ensures that staffing requirements are met to identify, attract and onboard top talent to efficiently and effectively meet dynamic business needs.
• This position is responsible assisting with development of recruiting strategy and managing a team who assess hiring needs and interview candidates for positions.

Essential Functions/Core Responsibilities 

• Responsible for leadership, development, implementation and administration of recruitment programs and drive execution of an effective short-term recruiting strategy
• Lead a team responsible for execution of hiring and sourcing talent.  Direct activities to assist with development of innovative, creative, and proactive recruitment strategies.  Coaches team in collaborating with cross-organizational stakeholders to ensure quality of candidates and to meet the needs of Business
• Evaluate external labor market conditions, analyze hiring trends, turnover rates, and candidate feedback to recommend changes, improvements, solutions for the organization's recruitment strategies in order to adapt activities against changing market conditions and meet expectations of the Business
• Responsible for analyzing data to identify gaps and trends.  Contribute to development of recruiting metrics and analytics to help guide decision making, measure team productivity, and program ROI
• Assist in developing strategy to leverage various resources - internet, community organizations, print media, formal/informal networks, colleges, trade associations - to directly and indirectly attract and source qualified candidates. Supports strategies to enhance the company’s diversity recruitment strategy through relationship building.
• Partner with HR and Compensation to share market trend knowledge and develop cross-functional strategy to attract and retain talent through competitive compensation packages and offers
• Ensures the maintenance of accurate and concise records and reports concerning all phases of the recruitment process, working within the Applicant Tracking System (ATS) and HRIS tools
• Measures team performance against maintaining consistent standards for all applicants and ensuring compliance with all local rules and regulations related to hiring and recruiting
• Responsible for developing and applying an in-depth knowledge of the job specifications to include experience, skills, and behavioral competencies needed for success in each role
• Promote the Company image to candidates and external service providers and ensures that the Company is represented in the most accurate and appropriate way to all candidates and personally drives the highest standards of ethical behavior for all involved in the recruiting process

Candidate Profile 

• Bachelor's Degree in related field 7+ years of experience (with at least 2 years of progressive management experience) relevant experience preferred
• 2 - 5 Management experience
• 5 - 8 Recruitment experience (Preferably in volume recruit)
• Excellent communication skills, both written and verbal.  Ability to effectively present information to internal and external associates.
• Advanced Microsoft Office skills
• Demonstrated ability to lead team in organizing and prioritizing projects in a fast-paced and deadline-oriented business environment
• Ability to interpret and analyze recruiting metrics and trends: retention, quality of hire, net throughput, etc.
• Demonstrated ability to mentor, coach and provide direction to a team of employees
• Demonstrated ability to take initiative and ownership with focus on continuous improvement
• Demonstrated ability to foster customer service disposition and sense of professionalism for self and team
• Solid understanding of the organization's business operations and industry.  Demonstrated business acumen
• Demonstrated talent with critical thinking; ability to comprehend, analyze, and interpret.
• Excellent attention to detail
• Ability to handle and maintain confidential information