Vacancies at Discovery Limited

Key Purpose of the role
The position is responsible for managing a smaller team, responsible to load and process all Umbrella new business applications, scheme installations, invest contributions and set up participating employer renewals, within the Retirement Funds business unit. This is a core administration team leader function and the incumbent would be required to holistically manage, control and understand a portfolio of different Retirement Fund disciplines, for example monthly contribution, claim, investment option, individual transfer in, section 14, section 28 Liquidation, deregistration processes.

• The incumbent must ensure that the processes and procedures are implemented, maintained and improved, in order to ensure that the team managed are able to conduct the operational activity within regulatory frameworks, accurately, effectively and efficiently. Align processes with the company strategy.
• The incumbent must ensure that the team has the knowledge, skills, tools and competencies required to perform the required job within service level agreements. Create an environment that support individual performance and a culture of continuous improvement.
• The incumbent must have an appetite to be part of a growing new business unit, able to adapt to change easily and drive change management within the team, challenge the status quo, motivate and inspire the team.
• The incumbent will continually review existing processes and procedures in order to ensure the delivery of committed services to the Umbrella Funds.
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Areas of responsibility may include but not limited to

• Manage adherence to Service Level Agreement. Implement processes and procedures and ensure all services in respect of the operations of Umbrella Funds are conducted timeously and efficiently.
• Dealing with the full Human Resources function for staff managed. Ensure others are trained on the processes and systems. Provides staff with clear direction. Sets appropriate standards of behaviour and outputs.  Delegates work appropriately and fairly. Motivates and empowers others.
• Ensure that new client installations, installations changes and scheme renewals are accurate, compliant and abreast with regulatory frameworks such as, Pension Funds Act, Tax Act, Rules of the Discovery Life Umbrella Pension and Provident Funds, Participating employer special rules. Ensures delivery of key operational attributes such as data completeness and data quality.
• Responsible to maintain and update SOP’s in line with business process developments and system enhancements. Assist with audits and appropriate responses to audit queries.
• Ensure regular, comprehensive and appropriate management reports are generated for submission to line manager and the broader business.
• Ensure productivity levels are optimised.
• Dealing with escalated calls or queries from internal stakeholders, communicate effectively with clients to resolve queries and escalations, ensure client expectations are met.
• Develop and maintain excellent business relations with internal and external brokers.
• Managing projects.
• The incumbent is the Subject Matter Expert in Retirement Fund areas under management. Produces new ideas, approaches or insights. Produces range of solutions to problems and do root cause analysis. Effective decision-making by “out of the box” thinking and weighing up risks involved.

Personal Attributes and Skills     
The successful candidate must demonstrate the following competencies:

• Communication Skills: able to communicate clearly both verbally and in writing.
• Reporting Skills: ability to consolidate information and compile reports reflecting the necessary relevant information
• Ability to communicate logically and objectively is essential components of this role.
• Attention to detail
• Very organised
• Conflict Management
• Expresses opinions, information and key points of an argument clearly.
• Probes for further information or greater understanding of a problem.
• Relates well to people at all levels.

Education and Experience

• NQF level 5 equivalent qualification. 
• 3 – 5 years operational leadership and management experience – Essential
• 3 -  5 years retirement funds, umbrella Installation, Section 14 and Termination process experience – Essential
• NQF level 6 or B Com degree or similar is advantageous
• Relevant Industry Qualifications – Wealth Management, Introduction to Retirement Funds - Advantageous
• MS Office - Advanced Excel skills, Accounting, Investments, People management, operational processes and process mapping. Retirement Fund and Umbrella Fund operations.
• Full compliance and legislative universe relating to employee benefits, FAIS and Umbrella Funds.
• 3 -5 years’ experience in the employee benefits and 5 years in a senior role.

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Key Purpose of the role

• Oversee lump sum claims and claims finance for Group Risk.

Areas of responsibility may include but not limited to

• SLA and day-to-day tasks tracked and managed.
• Ensure quality assessments and audits are done.  Ensure service provided and measured through effective leadership.
• Manage staff daily.  Assist with staff development, coaching and training to optimize staff performance.
• Attend client and broker meetings when required.
• Effective participation in system enhancements.
• Manage team measures and incentive criteria.
• Drive efficiency to enhance processes.
• Assist with forensic investigations/training.

Personal Attributes and Skills   

The successful candidate must demonstrate the following competencies:

• Self-starter with a high attention to detail and be able to multi-task
• Good at follow through
• Exceptional ability to communicate written and orally
• Problem solving and solution focused
• Analytical – interpretation
• Building relationships
• Coping with pressure (deadlines)
• Time-Management and Organizational Skills
• Must be team orientated, willing to assist other team members in the office
• Compassion: will be working with people who are sometimes in dire situations or going through difficult transitions. Must be compassionate to their situation and working with them in a positive way
• Outstanding customer service skills
• Willing to do client and broker visits

Education and Experience

• Matric – essential. 
• COP (Retirement Funds 1 and 2) – Preferred.
• Microsoft Office skills, i.e. Outlook, Excel and Word are mandatory.
• Group type Claims management experience background preferred
• Industry knowledge and Industry-related knowledge.
• 5 years in a Leadership role or 2 years in a manager role.

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Key Purpose

Take accountability to lead, organise, plan and control multiple complex IS projects, in a manner that will ensure the successful completion of specific, large and high-risk projects. Has the accountability to ensure that project goals and objectives are achieved within the overall scope and that project deliverables are within the agreed time frame, cost and as per defined and expected quality. Acts as an evangelist of the discipline.

Areas of responsibility may include but not limited to

Initiation:

• Register an initiative at a change forum, or respond to an initiation request
• Coordinates the kick-off meeting where all main stakeholders are identified and provide input to the project scope, objectives and approach
• During the kick-off meeting facilitates the  interaction of other team members (e.g. Business Analysts) with the client
• Obtain supporting information to complete the initiation documents
• Produces a project scope and definition document in detail

Planning:

• Coordinate and conduct activities with the main stakeholders in order to obtain information and decisions required to draw up (and maintain) the project planning documents
• Experience managing global cross-functional projects, including external parties and offshore development
• Experience working in both structured and unstructured environments, with ability to discern and apply necessary level of structure/management to effectively deliver project.
• Willing and able to do the work (not dependent on others to prepare plans, take notes, etc.) and takes action independently
• Manage meetings and minutes according to the agreed schedule and format. Maintain all project related documents 
• Produces realistic and workable project plans

  Monitoring and Control: 

• Ensure that Project milestones are met. Issue resolution and management
• Strong ability to handle and manage change and risk
• Scope change control
• Manage ongoing monitoring, reporting and control activities throughout the lifecycle of the project
• Facilitate the decision making process with stakeholders and document accordingly
• Experience managing hybrid Agile & Waterfall projects, or experience with each and solid understanding of how these can fit together to achieve project delivery with different teams using different methods.
• Produce and maintain the documents and status reports to support the above activities These include: Project Exception Log (Issues, Change requests, Decision, Action logs), Project status reports, Meeting agendas and minutes, Risk log
• Tracks project and raises issues timeously

Closure:         

• Report on the quality of project output on completion of the project
• Conduct the activities to gather information required to draw up the Close Out document and Post implementation review

Guidelines, standards and Reference Examples:

• Adhere to the prescribed Project Management standards, templates and code of conduct
• Participate in internal forums such as PMO Work Group and lead workstreams, to contribute to the methodology and standards
• Conduct training with own team
• Ensure that knowledge acquired in the  project is shared within the larger Project community

Review records:

• Peer Review of project records

People Management:

• Lead and manage the project resources. Mentor and guide the project team where required

Personal Attributes and Skills

• Persuasion
• Assertiveness
• Negotiation Skills
• Good interpersonal and communication skills  
• Good people management skills:
• Ability to lead and mange virtual teams of internal or external resources;
• Good mentor and motivator
• Client orientation
• Conflict Management 
• Effective stress management
• Action orientation

Education and Experience

Education:

Required:

• Matric.
• PMI accreditation, Project Management qualification or Business degree (NQF Level 6, with PM Topic).
• Enhanced - Project Management specific qualification (NQF Level 7 (Hons. Degree))

Preferred (would be advantageous)

• Experience in managing projects and programs in an IT/ IS environment
• Experience in managing bespoke software development projects.

Experience:

• At least 8 years’ experience managing IS projects, preferably mobile and web apps, in a corporate systems development environment
• Hybrid (Agile & Waterfall) methodology experience.

Knowledge:

Processes:

• Project Management. SDLC, Agile and Waterfall methodologies 

Technologies:

• MS Office, Office Suite, MS Project Online and Enterprise PM tools

Technical Skills:

• Business Writing skills and strong command of the English language 
• Group facilitation and presentation skills
• Organising and planning

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The successful applicant will work in a highly specialised team of actuaries and data scientists who regularly interact with Discovery executives, medical scheme Boards of Trustees, external actuaries, brokers and regulators.

Areas of responsibility may include but are not limited to:

The role involves the following responsibilities:

• Perform the reserving, pricing and other statutory functions for client medical schemes
• Pricing, valuation and actuarial projections and business planning for non-medical scheme health insurance products – in both Individual and Corporate markets
• Perform financial projections for other businesses within Discovery Health
• Conduct investigations into specific parts of the Discovery Health business
• Assist in preparing healthcare policy submissions by analysing Discovery’s data
• Assist with the pricing of exciting new Discovery Health products before their launch
• Assist international partners with Vitality integration into their health businesses
• Identify and build appropriate models to drive insights across the Discovery Group
• Present data and model findings in a way that provides actionable insights for business users
• Develop actuarial students' knowledge of the healthcare industry and Discovery’s wider businesses

Personal attributes and skills:

• Aligned to Discovery values and core purpose
• An interest in the South African healthcare and medical scheme environment
• Exceptional analytical and problem solving skills
• High level of attention to detail
• Results orientated and commercial thinking
• Excellent communication and presentation skills
• A focus on delivering results and meeting client expectations
• Ability to work collaboratively in a team environment and balance multiple priorities
• Ability to work alone when required and to take initiative without supervision
• Comfortable with change and a fast paced work environment
• Unwavering ethics and able to maintain confidentiality

Education and experience:

• At least 3 years working experience
• A qualified actuary or a nearly qualified actuary
• A background in healthcare is advantageous, but candidates from other actuarial areas are also free to apply
• High level of confidence with Microsoft Excel
• SQL experience is an advantage
• Knowledge of modelling packages such as SPSS or R is an advantage

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Where you would value add

The role entails building a reusable sustainable framework to ensure collection, processing and availability of high-quality health care data to enable us to achieve the core purpose.  The Data Quality Engineer will work collaboratively with the Program Managers, Data Scientists, Data Architects and Data Engineers to ensure trustworthy data in development and in production.  Together these teams will enable automated metadata driven data quality frameworks proactively monitoring deviation in data quality and model outputs. The successful applicant will be working within a highly specialized and growing team to enable delivery of trustable data.

How you would make a difference

• Establish test criteria covering comprehensive monitoring of the accuracy of data that will be used for reporting, analytics, and machine learning
• Establish test criteria for reports and interactive dashboards
• Building a Test Plan that will be a living document reviewed at each phase and updated accordingly
• Review and finalization of the test plan to ensure accuracy of the methodology, test schedule and resource allocations
• Review the test cases and validate it against the requirement ensuring that all changes are implemented.
• Develop and review test scripts to validate it against the test case and ensure that all changes are implemented
• Review test results and validate this against the test scripts and ensure that all changes are
• implemented
• Ensure that all errors are logged, re-tested and closed.
• Manage feedback loop to all stakeholders of the project and development.
• Perform Regression Testing including lite testing to ensure there is no further impact on the system
• Keep all stakeholders informed regarding defects
• Produce a Test Closure Reporting summarizing activities that includes defects logged vs. Fixed, number of test cases executed etc.
• Mobilize sign off by client which includes Data Scientists and Business Users
• Monitor quality of productionized data sets, reports, dashboards and Model predictions
• Work with the Data Architect and Data Engineer to establish an automated framework to monitor production data assets
• Mentoring and Management of a QA team and driving their career development and training

What you need to be successful

• Honours degree in BSc Computer Science or Btech
• 5 to 15 years of experience is preferred
• Expert database knowledge in SQL and experience with MS Azure tools
• Strong numerical ability
• Strong data analysis capability
• Balancing of downstream assets against upstream data
• Modern Azure datawarehouse skills
• Metadata understanding in the context of ELT or ETL
• DevOps/DataOps and CI/CD experience
• Understanding of ML model process
• AWS experience
• Development background

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The role entails architecting the data platform layer, data cleansing layer, reporting and analytical layers within a cloud environment.  Work closely with Data Scientists to understand model features and link back to transactional environment to understand data quality, data relationships and data availability.  Document and define frameworks with the Data Engineer to build the data platform.  Together these teams will enable data driven actionable insights.  The role may include international exposure with Discovery partnerships.

How you would make a difference

• The successful applicant will be working within a highly specialized and growing team to enable delivery of data and advanced analytics system capability.
• Provide Data Architecture (DA) support for the Data Engineering team
• Define DA for the Data Science teams and participate in review and walk-through sessions for model fit and model producionization
• Assist with the definition of custom meta data models for ELT/ETL
• Direct data automation capabilities with the Data Engineer and Data Scientist
• Profile new data sources in a variety of formats including Json, XML, etc
• Define data quality rules with Data Scientists to clean data
• Define data mapping and transformation rules between source and datawarehouse and data lake
• Work closely with Data Engineer to facilitate Data Governance including access and security control
• Expert documentation of DA for new data sources, metadata and productionized information flow

What you need to be successful

• Honours degree in BSc Computer Science or Btech
• 5 to 15 years of experience is preferred
• Programming in R, Python
• Expert database knowledge in SQL and experience with MS Azure
• Modern Azure datawarehouse design skills
• Exceptional data modelling skills ie physical, dimensional and relational 3N forms
• Experience working on large and complex datasets
• DevOps/DataOps and CI/CD experience
• Strong communicator verbally and in writing
• AWS experience

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Key Purpose

The role entails building a reusable sustainable framework to ensure collection, processing, and availability of high-quality health care data to enable us to achieve the core purpose. The Data Engineer will work collaboratively with the Program Managers, Data Scientists, Systems Architects to define data sources and to build a custom data framework that facilitates Machine Learning, AI and productionising AI models based on the principles of ETL/ELT. Together these teams will enable data driven actionable insights.

Areas of responsibility may include but not limited to

• Work within a highly specialized and growing team to enable delivery of data and advanced analytics system capability.
• Develop and implement a reusable architecture of data pipelines to make data available for various purposes including Machine Learning (ML), Analytics and Reporting
• Work collaboratively as part of team engaging with system architects, data scientists and business in a healthcare context
• Define hardware, tools, and software to enable the reusable framework for data sharing and ML model productionization
• Work comfortably with structured and unstructured data in a variety of different programming languages such as SQL, R, python, Java etc
• Understanding of distributing programming and advising data scientists on how to optimally structure program code for maximum efficiency
• Build data solutions that leverage controls to ensure privacy, security, compliance, and data quality
• Understand meta-data management systems and orchestration architecture in the designing of ML/AI pipelines
• Deep understanding of cutting-edge cloud technology and frameworks to enable Data Science
• System integration skills between Business Intelligence and source transactional
• Improving overall production landscape as required
• Define strategies with Data Scientists to monitor model’s postproduction
• Write unit tests and participate in code reviews

Personal Attributes and Skills

• Exceptional analytical, conceptual thinking and problem solving skills
• Excellent oral and written communication skills.
• Ability to understand entity-relationship diagrams, normalized and de-normalized structures
• Excellent planning, organizational, and time management skills
• Scope and size BI initiatives.
• Work breakdown management
• Coach and co-ordinate team members
• Data manipulation, storytelling, and visualization
• Experience in Excel Pivot

Education and Experience

• Honours or Master’s degree in BSc Computer Science or Engineering or Software Engineering with solid experience in data mining and machine learning
• 3- 5 years of work experience
• Expert in programming languages such as R, Python, Scala, and Java
•  Expert database knowledge in SQL and experience with MS Azure tools such as Data Factory, Synapse Analytics, Data Lake, Databricks, Azure stream analytics and PowerBI
• Modern Azure datawarehouse skills
• Expert Unix/Linux admin experience including shell script development
• Exposure to AI or model development
• Experience working on large and complex datasets
• Understanding and application of Big Data and distributed computing principles (Hadoop and MapReduce)
• ML model optimization skills in a production environment
• Production environment machine learning and AI
• DevOps/DataOps and CI/CD experience
• AWS experience

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Job Purpose 

To review, analyse and curate user-centered content using proven methods as the foundation for organizing, creating, using and sharing collective knowledge within the Bank. The consultant will be responsible for assessing processes, determining requirements, and recommending and applying solutions. The consultant will need to analyse data and use the findings to propose content accessibility and accuracy improvements to the team.

Areas of responsibility may include but are not limited to 

• Responding to internal queries and inbox management of workflow processes.
• Defining and maintaining an information architecture to enable the usability of created information and content.
• Collaborate with peers in every discipline, including IT design, marketing, and data science.
• Using analytics, user feedback, user research and other sources of information to make decisions about Knowledge base content and how to improve it.
• Quality checking and capturing of client content - Source, scope, develop and structure new and existing content in collaboration with subject matter experts, Marketing and Legal. Producing content assets that are accurate, timely, high quality and to Discovery Bank’s agreed writing style.
• Provide content principles, improvements, and templates.
• Identify user needs and relate these to existing content, identify gaps, overlaps and problems.
• Be comfortable working in an agile environment, ability to coordinate multiple projects, able to deliver at pace, and be at ease with rapidly changing deadlines, priorities, workloads, and goals.
• Work on projects to optimise Bank wide knowledge management for world class efficiency.
• Maintaining various stakeholder relationships.

Personal Attributes and Skills 

• Must have excellent writing skills
• Advanced computer skills; Key MS Office package; Outlook, Excel, Word, PowerPoint
• Experience with JIRA and Confluence
• Proven experience with Content and/or Knowledge management systems
• Self-starter with exceptional organisational skills
• Strong written and oral communication skills to convey complex ideas to broad audiences.
• Creative problem solver with high levels of attention to detail
• Ability to work cohesively in a team environment, collaborate and balance multiple priorities
• Strong time management skills, works well under pressure and to deadlines
• A team player who can work alone when required and without supervision
• High level of attention to detail, resilience, enthusiasm, energy and drive
• Strong problem solving and troubleshooting skills to exercise mature judgment.
• Positive, can-do attitude

Education and Experience 

• Matric / Grade 12 (Essential)
• Completed degree / diploma in Communications or related field (Essential)
• Knowledge Management or related qualification (Advantageous)
• Business Analysis or Business research related qualification (Advantageous)
• At least four years relevant or similar experience within a content and/or knowledge management function in a banking environment. 
• Clear understanding of Content and Knowledge management.
• Familiar with content management tooling and/or front-end programming (including but not limited to HTML development)
• Simplified language experience.

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Key Purpose

The Discovery Digital Marketing team is seeking an html builder and designer who will be responsible for building emails and sending emails, sms and mobile push communications. In this role you will be responsible for developing and executing the Company’s marketing emails including promotional blast emails, trigger emails and event based emails.

Areas of responsibility may include but not limited to

• Is able to build and code emails from scratch and to design email templates
• Executes the email marketing strategy and manages the execution of campaigns.
• Is able to execute campaigns on a campaign management interface.
• Builds, actively manages and maintains the email calendar.
• Partners with stakeholders to ensure design, content and segmentation adhere to best practice standards.
• Works with Brand and Business owners to execute full lifecycle programs that are relevant and appealing to target audiences.
• Reports on and analyzes key marketing metrics to ensure campaigns are meeting goals.
• Analyzes email campaigns to make recommendations for enhancing their effectiveness.
• Tracks and executes end-to-end campaign plans to optimize key traffic and revenue metrics including open rates, click through rates, engagement, and conversion.
• Is detail oriented to get the right message to the right person at the right time.
• Is results focused and delivers campaign reports timeously and with attention to detail
• Continuously delivers on mailing strategies to drive higher returns including A/B and multivariate testing of subject lines, message, content, images, offers, mailing frequency, segments, etc.

OVERVIEW:

• This position has a direct impact on the reputation the Company maintains in a highly competitive marketplace.
• Works to facilitate the objectives of the department and Company under minimal direction.
• This is a highly visible position, impacting the business strategically and operationally.
• Position works closely with the Marketing, IT, Data Science and creative departments and agencies
• Position works closely with external vendors including Everlytic and SAP Hybris Marketing

Competencies

• Html building
• Image resizing
• Stay current with email marketing best practices, strategies, and industry standards.
• Proven ability to communicate insights and action items driven from data.
• Segmentation skills, strong attention to detail.
• Demonstrated ability to juggle short-term needs with overall strategy
• Creative, highly organized, articulate, flexible, and very hands-on.
• Ability to manage email programs from conception to production, including reporting.
• Proactive, energetic, self-starter who thrives on getting things done.
• Clear understanding of marketing metrics and expertise in A/B testing and ROI analysis.

Education and Experience

• Design or Information technology qualification including html and CSS preferred OR
• Bachelors’ Degree in Marketing, Advertising, or Business Administration with demonstrated coding skills