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  • Posted: Jul 15, 2022
    Deadline: Not specified
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    Imagine a world where people live healthier, more enhanced and protected lives… A world in which each organisation is a powerful influencer and responsible corporate citizen, committed to being a force for social good. As a leading innovator in healthcare, wellness, insurance, investments, financial and life planning, Discovery works ceaselessly to...
    Read more about this company

     

    Claims Manager

    Key Purpose of the role

    • Oversee lump sum claims and claims finance for Group Risk.

    Areas of responsibility may include but not limited to

    • SLA and day-to-day tasks tracked and managed.
    • Ensure quality assessments and audits are done.  Ensure service provided and measured through effective leadership.
    • Manage staff daily.  Assist with staff development, coaching and training to optimize staff performance.
    • Attend client and broker meetings when required.
    • Effective participation in system enhancements.
    • Manage team measures and incentive criteria.
    • Drive efficiency to enhance processes.
    • Assist with forensic investigations/training.

    Personal Attributes and Skills   

    The successful candidate must demonstrate the following competencies:

    • Self-starter with a high attention to detail and be able to multi-task
    • Good at follow through
    • Exceptional ability to communicate written and orally
    • Problem solving and solution focused
    • Analytical – interpretation
    • Building relationships
    • Coping with pressure (deadlines)
    • Time-Management and Organizational Skills
    • Must be team orientated, willing to assist other team members in the office
    • Compassion: will be working with people who are sometimes in dire situations or going through difficult transitions. Must be compassionate to their situation and working with them in a positive way
    • Outstanding customer service skills
    • Willing to do client and broker visits

    Education and Experience

    • Matric – essential. 
    • COP (Retirement Funds 1 and 2) – Preferred.
    • Microsoft Office skills, i.e. Outlook, Excel and Word are mandatory.
    • Group type Claims management experience background preferred
    • Industry knowledge and Industry-related knowledge.
    • 5 years in a Leadership role or 2 years in a manager role.

    Method of Application

    Interested and qualified? Go to Discovery Limited on careers.discovery.co.za to apply

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