Claims Manager at Discovery Limited

Key Purpose of the role

• Oversee lump sum claims and claims finance for Group Risk.

Areas of responsibility may include but not limited to

• SLA and day-to-day tasks tracked and managed.
• Ensure quality assessments and audits are done.  Ensure service provided and measured through effective leadership.
• Manage staff daily.  Assist with staff development, coaching and training to optimize staff performance.
• Attend client and broker meetings when required.
• Effective participation in system enhancements.
• Manage team measures and incentive criteria.
• Drive efficiency to enhance processes.
• Assist with forensic investigations/training.

Personal Attributes and Skills   

The successful candidate must demonstrate the following competencies:

• Self-starter with a high attention to detail and be able to multi-task
• Good at follow through
• Exceptional ability to communicate written and orally
• Problem solving and solution focused
• Analytical – interpretation
• Building relationships
• Coping with pressure (deadlines)
• Time-Management and Organizational Skills
• Must be team orientated, willing to assist other team members in the office
• Compassion: will be working with people who are sometimes in dire situations or going through difficult transitions. Must be compassionate to their situation and working with them in a positive way
• Outstanding customer service skills
• Willing to do client and broker visits

Education and Experience

• Matric – essential. 
• COP (Retirement Funds 1 and 2) – Preferred.
• Microsoft Office skills, i.e. Outlook, Excel and Word are mandatory.
• Group type Claims management experience background preferred
• Industry knowledge and Industry-related knowledge.
• 5 years in a Leadership role or 2 years in a manager role.