Fresh Jobs at Mustek Limited

Job Purpose:

• The Sales Executive will be responsible for promoting and selling products and services (channel sales).

Responsibilities:

Sales and Business Development

• Achieve 100% of Gross Profit Target by the end of each month (Epicor).
• Maintain and develop relationships with existing customers via customer visits and meetings, telephone calls, emails, and other communication tools.
• Seek out new revenue generating opportunities to ensure that company targets are met.
• Identify client markets and design a sales strategy to fit each client's requirements.
• Advise on forthcoming product developments and discussing special promotions as well as encouraging dealers to attend product events.
• Obtain 3 new customers in each quarter of the FY (Epicor).
• Identify new business opportunities and network on a constant basis to grow client/customer base.

Customer Service

• Interact (Visit/Telephonically) with 80% of allocated customer database quarterly (Report).
• Ensure that no more than 2 complaints are lodged monthly (telephonic or written).
• Meet the adequate level of contact with existing customers as may be necessary to maintain/increase levels of business activity.
• Ensure the customers/client care policies are adhered to always.
• Ensure professional customer/client interaction always.
• Provide technical specifications and accurate quotations in the shortest possible time to ensure efficiency and customer retention.
• Follow-up with work in progress to ensure customer satisfaction.

Procedures

• Attend and complete Product/service-related training as and when necessary (attendance register/certificates/results).
• Provide product/service knowledge internally where required.
• Always follow Company sales procedures (ISO).
• Submit fortnightly Sales Reports outlining Sales Activity and pipeline.
• Respond to messages received through e-mail, telephone, or other communication tools.
• Take steps to ensure calls or messages are being responded to when not available.
• Maintain reliable, up-to-date customer records.
• Report to the Operations Manager on any relevant information that will assist in understanding trends or opportunities within the region.
• Escalate problems to the Operations Manager promptly when special intervention is required.
• Manage demo orders according to the stipulated time frame as set out on the demo forms.
• Assist Finance with any queries relating to outstanding amounts as required.

Qualification and Experience:

• Matric.
• Tertiary qualification in sales and/or marketing would be advantageous.
• Driver’s license required.
• Minimum 3 years’ experience in sales; target driven environment at similar level.

Skills and Knowledge:

• Knowledge of ICT industry
• Sales and marketing principles
• Good understanding of entrepreneurial and commercial objectives
• Knowledge of sales strategies and concepts
• Good understanding of developing sales reports
• Good decision-making skills
• Excellent people skills
• Good verbal and written communication skills
• Good analytical skills
• Good planning and organisational skills
• Good research skills
• Networking skills
• Time management

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Job Purpose:

• To provide a professional, efficient, effective, and vigilant frontline and switchboard service that enhances the professional image of the organisation and supports the safety of staff.
• Maintain a friendly and professional attitude even in the face of challenges, such as an irate client. Strive to provide customers with the best experience possible.

Responsibilities:

Manage interface with callers

• Answer internal and external calls within three rings and transfer appropriately.
• Deal with caller queries promptly, professionally, and effectively.
• Screen calls effectively to ensure correct transfer.
• Take messages accurately and email to the recipient immediately. Pay attention to spelling of names, asking for clarity where necessary, to ensure there is no confusion regarding the identity of the caller.
• Pay meticulous attention to taking down correct numbers.
• Maintain a professional, courteous, and helpful Switchboard image always for both internal and external customers.
• Refer end users to Mustek Registered dealers according to the referral list as provided by Finance.
• Forward Dealer Application pack with information e-mail, as updated by Finance from time to time, to prospective dealers. Transfer further enquiries to Finance Supervisor.
• Assist general communication by reminding staff to log in on their phones where necessary.
• Contribute to team effort.

Reception Service

• Serve visitors by greeting and welcoming them in a professional and courteous manner at all times and directing them to the appropriate person/department.
• Obtain appropriate information and inform relevant employee adequately regarding visitors.
• Deal with enquiries effectively, identifying the best way to direct the visitor.
• Convey messages via phone, e-mail.
• Notify Sales Team and Management of all movements of Sales Staff and Operational Manager, thereby ensuring that calls are not put through to members of staff who are unavailable at the time.
• Communicate effectively with Management regarding movement in the building, for instance the presence of service providers.
• Assist in keeping the reception area clean and tidy, always.
• Observe all movement in the reception area vigilantly, taking appropriate action regarding suspicious behaviour from visitors (e.g., calling for assistance).
• Keep up to date with current promotions and Mustek business, to provide information to guests, on request.

Qualifications and Experience:

• Matric
• Reception courses e.g., telephone etiquette
• Minimum 1 years’ experience as a receptionist preferable

Knowledge and Skills:

• Computer literate, especially in Microsoft Outlook, Word and Excel
• Basic knowledge of general administrative processes
• Good understanding of organisation structure and organogram
• Basic administration
• Superior people skills
• Solid communication
• Superior telephone etiquette
• Vigilant observation skills

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Job Purpose:

• To provide administrative support to the Product Manager in terms of account management, orders, sales requests, training, marketing, client and Vendor liaison, etc.
• The person will be responsible for selling products, training and supporting the sales team and resellers with enquires, quotations and availability of stock.
• Product Specialist must be able to promote products and build a lasting relationship with Vendors, the internal sales team, as well as and existing customers. To assist the Product Manager with daily operations of the division. This will include all duties that the Product Manager deems fit to delegate.

Responsibilities:

Product Management Support

• Help with day to day sales and contribute to the bottom line.
• Provide accurate updated product content and ensure that the system/e-commerce is updated within a reasonable amount of time.
• Checking purchase orders against purchase confirmations to ensure no item missed off.
• Managing of open orders on venders and internal.
• Due Date Management
• Manage and order stock on back order as well as run rate or for certain deals.
• Complete competitive analysis monthly.
• Creating new product codes and managing consistent code structure.
• Assistance with compiling and distribution of pricelists; update pricelists and system information.
• Checking for errors on the pricelists before sending.
• Understand costings and shipping models and terminology, margin management.
• Cultivate knowledge and thorough understanding of Forex.
• Assist with tenders and quotes, ensuring that all prices are done correctly, and accurate information has been given.
• Provide solutions and resolve problems and issues in a reasonable amount of time.
• Apply logic in decision making

Customer Satisfaction

• Manage customer needs and ensure satisfaction is achieved.
• Maintain Vendor relationships, as well as negotiate contracts, prices and stock.
• Clear understanding of product life cycles and roadmaps and develop competitive advantages with sales as to maximise profitability.
• Work closely with key customers to develop product, sales strategies.
• Identify and fill product gaps thus improve customer experience and generating growth.
• Bridge the gap between Sales and Client by supplying product and information, prioritize activities based on maximising business and customer impact.
• Negotiate prices for deals and tenders; determines product pricing by utilising market research data; anticipating volume; costing special and customised orders.        
• Maintain and retain client relationships.
• Maximise product marketing communication, events and business objectives.    
• Vendor reports: to comply with submission of the required Vendor reports as stipulated in the various Vendor distribution agreement.
• Attend Vendor symposiums to remain abreast of technology.

Marketing

• Manage Demo items and Demo display areas.
• From time to time, it will be deemed the Product Assistant responsibility to travel to branches, conferences and symposiums.
• Brand specific and dependant on maturity of assistant.
• Assist with marketing flyers, events and incentives, as well as managing them. (Implement or support marketing campaigns).
• Assist with marketing ideas and initiatives.
• Attend events related to the product to network, learn, and market.

Stock Management

• Keep ETAs of incoming stock updated on the system by checking back-order reports and leasing with Vendors.
• Manage aged stock and come up with ideas and action on how to move.
• Manage current stock within budget stock days.
• Keep the lab updated on outstanding and required stock.
• Build and maintain relationships with local suppliers.

Training and Development

• Maintain and develop MS Office Excel skills and presentation skills.  
• Read and research products, technology and market trends to remain abreast of technology.
• Keep abreast with the latest technology and products by attending scheduled training.
• Introductory and consistent training to ensure that the entire Sales team and customers are kept abreast of Mustek’s product offering.

Qualifications and Experience

• Matric
• A tertiary qualification in marketing/sales would be advantageous
• Minimum 3 years’ experience in marketing and sales environment at a similar level

Skills and Knowledge:

• Sales and marketing principles and procedures
• Microsoft Office, Excel especially
• ICT industry knowledge
• Product specific knowledge
• Sales and marketing principles and procedures
• Verbal and non-verbal persuasion techniques and communication
• Clear understanding of Products [Technology/ Lifecycle and drivers]
• Knowledge of import and costing methodology
• Basic understanding of business and profitability
• Analysing of data and interpretation thereof
• Superior presentation skills
• Good problem solving/analytic skills
• Good relationship building skills
• Good general administration skills
• Good influencing/persuasion skills
• Strategy development skills
• Negotiation skills
• Good verbal and written communication skills
• Good organisational skills
• Good people and customer management skills
• Superior networking skills
• Superior presentation/public speaking
• Good communication skills
• Good information processing skills
• Good creative skills/idea generation skills

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Job Purpose:

• To achieve targets set forth within the key accounts sales department and assist in maximising the sales team’s/company’s potential. Develop and implement strategies to build/maintain new/existing fruitful relationships with relevant stakeholders/customers as required.

Responsibilities:

External Sales

• Achieve 100% of sales turnover target by the end of each month; measured by % sales turnover target; tracked by system (studio) monthly
• Achieve 100% of product target on a YTD timeframe; measured by % of product turnover target; tracked by system (studio) monthly
• Develop and implement strategic sales plans and activities as required to meet sales goals.
• Identify treats, opportunities and trends concerning key accounts and communicate information regarding this to relevant company team members.
• Network, develop and follow up on business leads
• Analyse sales statistics to determine sales potentials
• Identify emerging markets and market shifts while being fully aware of new products and competitor’s status

Cash Flow Management

• Manage expenses by managing your sales/expense budget on a quarterly basis; measured by YTD budget; target at <98%; tracked by actual budget monthly
• Manage demo account 100% to the stipulated time frame set as on the demo forms; measured by % related to time frame; target at 100%; tracked by account statement/demo file monthly
• Manage expenses; accountable for outstanding amounts and write off sales related to queries by the 10th of every month; measured by day of the month; target at the 10th; tracked by account statement/demo file

Customer Satisfaction

• Manage customer feedback reporting profile to co-inside with YTD targets achieved; measured by % within allocated budget; target at < 95%; tracked by report quarterly

Leadership

• Help build and develop a team that is competent, dedicated, commercially astute and efficient.

Corporate Governance

• Adhere to the principles of the latest King Report with regards to Corporate Governance

Training and Development

• Advising and coaching of sales staff on ways to improve their sales performance
• Keep abreast with the latest technology and products by attending 90% of schedule in-house training quarterly
• Help develop best practice training material to assist sales staff in becoming successful sales people.

Qualification and Experience:

• Matric
• Sales and/or Marketing Diploma preferred.
• At least 5 years’ sales experience in total; 2 years solid experience at a similar level as required by the company
• In-house sales training

Skills and Knowledge:

• Corporate key accounts sales
• Computer knowledge, specifically MS office applications
• Adequate knowledge of budgeting, sales principles, etc.
• ICT industry knowledge
• Establishing sales lead, building and maintaining customer/stakeholder relationships
• Superior people skills
• Excellent motivational skills
• Excellent organisational skills
• Sound written and verbal communication skills
• Networking skills

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Job Purpose:

• The Technician is responsible for servicing, testing and repairs of computer equipment. This could include PCs, Tablets, Notebooks, PSUs, UPSs, monitors, printers, cash registers and/or other related equipment and components depending on the requirements of the position.

Responsibilities:

• Complete optimum number of repairs per day according to the specific discipline, keep to a minimum of 4 per day.
• Complete work within the turnaround time of less than two days.
• Maintain work rate at above 90% of SLA.
• Maintaining a rework rate of below 3%.
• Follow the correct test process for international brands.
• Log test results on the server.
• Accept repairs on system immediately after removing the item from the customer store.
• Follow up with clients awaiting feedback and update the notes on system. Update the client on the job progress.
• Return 100% of test stock to service stores within 2 days from receipt.
• Complete applicable forms, such as fault reports, daily.
• Communicate with clients in a friendly and professional manner as representative of Mustek.
• Maintain a professional image with the necessary attention to being clean and neatly dressed.
• Contributes to team effort by accomplishing related results as needed.
• Stay abreast of technological advancements pertaining to product range.
• Provide customer support, either via e-mail, telephonic or at the front desk.

Qualification and Experience:

• Matric
• CompTIA A+
• N+ (Preferred)
• 2 years’ experience as a technician
• Driver’s license (Preferred)

Skills and Knowledge:

• Knowledge of ICT industry
• Product offering software and hardware technical knowledge
• Computer literacy especially in Microsoft applications skills
• Problem solving skills (analytical)
• Good communication skills (verbal and written)
• Technical skills and problem analysis
• Driver competency
• Efficient trip management