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Imagine a world where people live healthier, more enhanced and protected lives… A world in which each organisation is a powerful influencer and responsible corporate citizen, committed to being a force for social good. As a leading innovator in healthcare, wellness, insurance, investments, financial and life planning, Discovery works ceaselessly to...
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Key Purpose
Research, development and implementation of innovative insurance products and rewards mechanisms that will complement Discovery Insure’s existing suite of products.
Areas of responsibility may include but not limited to
- Research into strategic insurance initiatives / products to make informed and innovative product development decisions that meet the strategic aims of the business.
- Responsibility for the design, development and implementation of new products.
- Analytical and pricing capabilities to understand the financial implications and parameters involved when developing new products, to ensure profitable results.
- Ability to problem-solve and implement complex and innovative solutions.
- Project management of strategic initiatives.
- Preparation of presentations, proposals and reports to enable key stakeholders to make informed decisions.
- Initiation of projects including business case formulation, seeking approval from the necessary forums and using the current implementation structures to ensure successful implementation.
- Collaboration with various teams within Insure and the group on product development and strategic projects.
- Working with other teams to ensure products are operating in an efficient and accurate manner.
- Monitoring and reporting ongoing results to key stakeholders to ensure products are producing optimal results.
Skills
Technical Skills
- Modelling skills preferred
- Programming skills:
- SQL (Intermediate)
- Python/R (Basic)
- Microsoft Office (Excel, PowerPoint and Word) (Advanced)
Behavioural Skills
- Exceptional analytical, problem solving and research skills
- Creative thinking and the ability to operationalise innovation
- Ability to manage ambiguity and continuous change
- Sophisticated written and verbal communication skills
- Leadership qualities
- Project and people management
- Advanced modelling skills and statistical knowledge
- An ability to deal with complex issues as well as migrate between detailed and high-level requirements
- A drive and commitment to exceed expectations
- A reliability and dependability – can be counted on
- The ability to influence and negotiate across divisions and teams at all levels, and with external parties
- A thorough understanding of business dynamics and strategic challenges
- Understand the business and the Group well - advantageous
- Understand the market, competitors and other dynamics - advantageous
Education and Experience
- Matric (Essential)
- Fully completed Actuarial qualification (Essential)
- 3-5 years of experience in a product development role (Advantageous)
- 3-5 years of experience in short-term insurance (Advantageous)
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Areas of responsibility may include but not limited to;
Analysis, Documentation & Design Skills
- Work closely with Business Analysts to analyse and understand the Business Requirements and Business Case, in order to produce simple, cost effective and innovative solution designs.
- Design and implementation of the following, in accordance with Vitality Group standards, processes, tools, and frameworks:
- Integration solutions using WSO2 Enterprise Integrator.
- REST/SOAP API’s using WSO2 API Manager.
- Authentication/Authorization solutions using WSO2 Identity Server.
- Test the quality of produced software thoroughly through participation in code reviews, the use of static code analysis tools, creation and execution of unit tests, functional regression tests, load tests and stress tests and evaluating the results of performance metrics collected by this software.
- Participate in feasibility studies, proof of concepts, JAD sessions, estimations, and costing sessions, evaluate and review programming methods, tools, and standards, etc.
- Maintain the system in Non-Production and Production environments and provide support in the form of query resolution and defect fixes.
- Prepare the necessary technical documentation including payload definitions, class diagrams, activity diagrams, ERDs, operational and support documentation, etc.
- Driving the skills development of team members, coaching of team members for performance and coaching on career development, recruitment, staff training, performance management, etc.
- Ensure underlying security best practices are adhered to across all implementations.
- Ensuring that all external system that interact with the WSO2 ecosystem follow strict security best practices as not to compromise the integrity of the system as a whole.
Other:
- Overtime may be required from time to time
- Standby is required on a rotational cycle
Education and Experience
Required:
- NQF Level 5: Certified in a 3-year National Diploma, BSc Computer Science, or BCom Information Systems (or similar).
Experience:
- Minimum of 5 years’ experience in developing integrations solutions with ESB technologies (WSO2, TIBCO, Apache Camel).
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Key Purpose
Acts a technical owner of a set of applications. Managing relationships with Business Product owners and ensures that business objectives are reflected in the technical processes which they manage. Managing at team of IT specialists, specifically resourcing and scheduling in the DSLC Processes. Managing a set of projects (potentially across teams). Ensuring that the applications remain adaptive to emerging client needs in its lifetime.
Areas of responsibility may include but not limited to
- Client Relationship Management & Networking
- Ensuring alignment to business requirements, and building trust with clients by displaying managerial competence
- Understanding business requirements, business systems and process context, impact and risks
- Participating in client forums, MANCO, EXCO, planning/strategy sessions, reporting
- Acting as Consultant to the internal client
- Interfacing to other teams where required
- Interfacing to external clients, vendors where required
- Delivery and Support of Specific Applications
- Management of activities within the SDLC (process owner)
- Participating and enabling the business Prioritisation process
- Scheduling and prioritisation of tasks and resources
- Coordinate: Build, Test, Deliver, Fix, Change Requests
- Capacity management: delegation of tasks, review of execution, and providing feedback to team members
- Resolution and prevention of issues
Technical capacity, quality and standards
- Ensures that the Technical Application capacity exists for a particular set of systems
- Understanding business' future requirements
- Preventing technical issues from arising by proactive management
- Produce and enable a Capacity Plan for the Application
- Ensuring adherence to Quality, Standards, SLA adherence, adherence to PM and SDLC standards
- Making recommendations for the improvement of the SDLC, PM or ITIL processes
Project Management of projects
- Acting as a Project Manager for selected projects
- Delivering specific projects to produce internal or external capacity
- Management of activities within the SDLC (Acting as process owner)
- Participating and enabling the business prioritisation process
- Scheduling and prioritising tasks and resources
- Taking ownership of production issues and driving to resolution
- Adherence to Quality, Standards, SLA’s and SDLC standards
Human Capital Management
- Ensures that human capacity exists in the team being managed
- Driving the skills development of team members, coaching of team members for performance, and coaching on career development
- Recruitment, staff training, conflict management and creating a welcoming working environment
- Performance management (objective setting, feedback, appraisals, incentives and bonuses, addressing poor performance) Contribution to Digital Systems Strategy
- Contribute to the Vitality RSA Systems strategy, technical direction, MANCO
Personal Attributes and Skills
- Drives Results
- Passion for delivery and quality
- Values Driven
- Optimistic
- Learns on the Fly
- Resilient
- Instils Trust
- People Savvy
- Drives Results
- Problem Solver
- Leadership Skills
- Strategic Agility
- Manages complexity
- Balances Stakeholders
Education and Experience
Education:
- Matric
- BSc in Computer Sciences/ Information Systems or equivalent IT tertiary qualification
- Applicable Management Development courses would be advantageous
Knowledge:
- ITIL (Incident, Change, Release, Problem Management)
- SDLC (Agile Methodology experience would be advantageous)
Experience:
- Minimum 8 – 10 years Systems Development experience
- Minimum 3 to 5 years relevant experience managing a software development team for large commercial entities, or demonstrated leadership capabilities
- Exposure in driving key strategic initiatives in a Business Unit
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Core responsibilities include:
- Mining large structured and unstructured datasets for a multitude of companies with different data structures
- Ownership of data structures and relevant business logic by setting standards and vision for normalised data sets
- Support the design of data systems to ensure data analytics takes place in an efficient, scalable, and reproducible way
- Usage of data to find new insights to inform healthcare strategies and develop product – there will be a broad range of fields to understand from clinical, operations, fraud, digital, sales and marketing, wellness, etc.
- Performing basic to advanced data analytics both ad hoc and in production
- Present data and model findings in a way that provides actionable insights
- Connecting with a multitude of stakeholders to understand the data, systems, and analytical architecture in a healthcare context
- Improve processes and data outcomes where opportunities arise
Additionally, you will be required to contribution to the innovation and product creation process.
What skills do you need?
Behavioural skills
- Exceptional communication skills across a wide range of stakeholders
- Ability to work cohesively in a team environment while balancing multiple priorities
- High level of attention to detail, resilience, enthusiasm, energy and drive
- Positive, can-do attitude focused on continuous improvement
- Ability to take feedback and constructive criticism to drive improved delivery
- Rigorous ability to problem-solve and optimise environment
- Excellent co-ordination skills
Technical understanding
A deep understanding of the technical tools used in healthcare analytics is required as the bases for development of analytical products, as such the following core understandings are required:
- Deep experience and skill set in SQL, python, and advanced excel
- Deep understanding in basic to advanced statistics, risk adjustment and health outcome assessment frameworks
- Deep understanding of data in various areas of expertise from clinical, operations, fraud, digital, sales and marketing, wellness, etc.
- Knowledge of databases and structures, governance and meta data standards including data architecture principals, ETL/ELT, etc.
- Knowledge of patient health management, provider profiling, healthcare reporting, and other key healthcare technologies etc.
- Knowledge of clinical tools including coders, groupers, and classifications
- Knowledge of data science in the healthcare space
- Understanding of healthcare benefit pricing, product pricing and other actuarial calculations (reserving, risk rating, etc.)
- Experience in Microsoft Azure preferred (Databricks, Synapse, Data Factory, etc.)
Qualifications
- A bachelor's degree in actuarial science, statistics, healthcare related, or similar.
- A master's degree in a related field preferred.
- Extensive experience in healthcare analytics.
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Key Purpose
To create brand and communication solutions that enable business to meet their objectives by:
- Driving and defining the implementation of brand and communication strategy and solutions.
- Interfacing with senior business people to define and co-ordinate brand or communication strategy.
- Understanding the impact of that strategy across business.
Areas of responsibility may include but not limited to
- Unpack complex business needs and to provide creative solutions considering all stakeholders
- To create integrated solutions which are consistent across all brands/ businesses and communities and which meet best practice principles
- To ensure that solutions are in line with Discovery marketing model
- Develop people through coaching (as required)
- Manage a budget
- Build and maintain relationships with key business people, both at a strategic and operational level
- Proactive
- Bringing ideas to business
- Doing feasibility studies and defining new ways of doing things
- Measure impact and drive corrective action
- Ensure effective implementation of plans
- Manage conflict
- Reactive
- Responding to business needs
Competencies
Knowledge
- Different Discovery audiences
- Various media channels, including electronic
- Discovery’s products and business processes
- Key individuals in Discovery and who to go to for what
- Print and production processes (including time lines and costing)
Skill
- Strategic thinking
- Convert technical information to audience appropriate communication
- Influence and persuade people to get things done
- Negotiate
- Present and sell your ideas
- Question processes, strategy and outputs
- Multi-task on multiple projects Leadership skills: Guide, develop and motivate others
- Make decisions
- Solve complex problems
- Build trusted partnerships
- Strong customer / partner relations
- Manage conflict
- Manage trade offs
- Instill confidence in others
- Communicate well in English both in writing and verbally
- Attention to Detail
- Driving multiple segments
Attributes
- Innovative
- Empathetic
- Diplomatic
- People and relationship focused
- Sociable
- Team player
- Seen as a trusted advisor by clients
- Resilient
- Able to work calmly under pressure and provide answers and direction to others
- Flexible and adaptable
- Tenacious and persistent
- Dynamic and energetic
- Driven
- Confident
- Passionate about work, particularly around fitness
- Have initiative- being a self-starter
- Naturally inclined to work hard
- Action oriented (doer)
- Solution oriented
- Detail oriented
- Ability to think outside the box
Education and Experience
- Minimum 3-year undergraduate
- Post graduate qualification in marketing is preferable
- Relevant industry qualification
- Minimum of 5 years’ experience as a Communication Strategist
- Minimum of 5 years’ experience in Marketing or Communications
- Relevant industry experience, experience in Corporate Wellness, Employer or Business to Business healthcare marketing is preferable
- Creative Writer with the ability to impact behaviour change
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Principal Accountabilities
Risk Strategy, Policies and Implementation
- Develop, implement, maintain risk strategies, risk policies for the Insurance and Health entities, ensure alignment between Group standards, that of subsidiaries and partnerships in the Group.
- Provide Management and the respective entity Board’s with a framework for enterprise risk management.
- Embed policies and train and support all required staff accordingly.
- Co-ordinate and manage the policy attestation and assurance requirements for all risk policies and report the results to management and the respective Boards.
- Establish, monitor, improve the risk governance structure and reporting requirements of the Insurance and Health entities, aligned with the rest of the Group.
- Ensure that the Insurance and Health entities have an established risk appetite, risk tolerances and key risk indicators for all risk classes as well as principal risks.
- Define, implement and maintain a full knowledge database to give effect to risk intelligence and data analytics to ensure that risk reporting at various levels is automated and generates value added information for decision making.
ERM Implementation and Maturity
- Undertake studies, investigations and analysis (including engaging with relevant stakeholders) for identifying risks.
- Conduct in depth structured analysis into topical and emerging risks within the portfolio.
- Provide subject matter expertise on risk management issues, incidents and trends.
- Consult with business entities on trends, proactive mitigations and drive initiatives to address key trends.
- Facilitate and guide on all risk activities across the Group which include inter alia strategic risk and control assessments (RCAs), Deep Dives, emerging risks, incident management, escalation and reporting, KRI monitoring, mitigation development and monitoring etc.
- Implement a continuous improvement programme such that Discovery is assessed at best practice maturity for risk management, lead on GRM roadmap workstreams and initiatives.
- Conduct best practice research, recommend and implement solutions to improve the effectiveness of risk management practices across the Group.
- Play a trusted advisor role to Management and Executives with regards to leading risk practices and consulting activities.
- Perform any activities as required in respect of Discovery’s participation in industry forums and as required by the Head of Risk.
- Contribute to keeping the team abreast of changes in the environment, best practice and risks affecting the business entities and the Group.
- Conduct an annual self-assessment of the ERM programme.
Combined Assurance
- Develop and implement a combined assurance strategy, as well as a framework, for the Insurance and Health entities on par with best practice.
- Provide a basis for identifying any areas of potential assurance gaps and duplication of resources within the combined assurance framework.
- Develop and implement tools and templates required for Management and assurance reporting.
- Develop and obtain approval for the annual combined assurance plans, assess adequacy, recommend corrective solutions for gaps and duplications within the plan.
- Monitor and report on progress against the combined assurance plan as well as the framework. Facilitate Mini-Combined Assurance Forums to obtain inputs.
- Develop a structure to give effect to combined assurance and maintain relationships with the key assurance providers.
Reporting
- Develop and maintain templates for all risk reporting for the Insurance and Health entities, aligned with the Group reporting standards.
- Prepare final reports and presentations required for Group reporting at various levels which will include but is not limited to:
- Contribute towards the enterprise risk report, weekly incident report, shareholder reports, BU risk reports and dashboards.
- Leading the co-ordination and drafting of the annual ORSA reporting for licenced entities, Discovery Life and Discovery Insure.
- Develop a mechanism for communication to broader staff and various audiences to keep them informed of risk trends and relevant information.
Special Projects/Initiatives
- Conduct all strategic risk reviews as identified through own analysis and as required by the Head of Risk and CRO in collaboration with the GRM risk officers.
- Co-ordinate and participate in group wide assessments as directed by the Head of Risk.
- Prepare presentations, risk information and investigations as required by the Exco, Board, Head of Risk or CRO.
- Attend various meeting and Steercoms and facilitate various risk working groups.
Strategic and Operational Planning
- Provide input into the preparation of the annual, 3 year rolling risk management roadmap and plans, training and development plans for timely approval by the Group Risk and Compliance Committee ensuring combined assurance and strategic objectives alignment.
- Prepare presentations to discuss the plans with the business entities, as well as for the Head of Risk.
- Track progress against the plan per business unit.
Management and Stakeholders
- Day to day management and leadership of a team of 3 direct reports: develop, lead and motivate the team to maximise effectiveness.
- Lead on various Group-wide initiatives involving other GRM team members and/or key stakeholders.
- Work closely with business entity leadership, Risk Excos and risk working groups, 1st LOD Risk functions, relevant executives, external key stakeholders and Regulators.
- Effectively manage team-specific and operational risks relevant to area of accountability.
Education, Knowledge and Experience
- Minimum Bachelor of Commerce Degree in Finance, Risk, Accounting or Actuarial Science.
- Relevant risk or internal audit qualification
- Actuarial qualification is advantageous
- IRMSA (or equivalent) membership and certification
- Financial industry experience will be an advantage, risk management frameworks, enterprise risk management experience, key regulations, strong reporting competencies
- 8-10 years of experience in an enterprise Risk environment, within the insurance industry
- Minimum 5 years experience in managing a team
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Key Purpose
We are seeking a developer responsible for building and supporting applications. Your primary responsibility will be to design and develop these layers of our applications, and to coordinate with the rest of the team working on different layers of the infrastructure. A commitment to collaborative problem solving, sophisticated design, and quality product is essential.
Areas of responsibility may include but not limited to
Planning:
- Perform a high-level impact analysis, establish Scope and provide estimates based on technical requirements.
- Proactively liaise with all stakeholders.
- Create required planning tasks in SDLC tool and set due dates according to agreed milestones.
Analysis and Design:
- Actively participate in the collaborative technical design process.
- Research and find effective solutions to technical issues that arise.
- Update development timelines based on final requirements.
- Liaise with the relevant subject matter experts where clarification is required.
Development:
- Translate technical requirements into executable code without errors.
- Ensure optimally performing system code in line with technical specifications, following prescribed process, architecture standards and procedures.
- Ensure delivery within agreed timeframes.
- Conduct unit testing and fix any defects found within the agreed SLA.
- Escalate risks to the project early on.
Quality and Testing:
- Run code through the automated code review tool, review errors with the technical lead and fix before committing to the code base.
- Perform peer code reviews to ensure consistent application of standards, logic and effective use of libraries and reusable aspects of the software.
- Develop and maintain reusable Unit Tests.
- Assist the Test Analyst in ensuring that a comprehensive test pack is produced, which includes all the required scenarios.
- Verify that the completed software meets the established standards and is fit for purpose.
- Review the risk / impact of defects found in testing, prioritize and ensure that the priority is accurate.
Risk and Release Management:
- Conform to the Build and Release cycles.
- Provide timeous support to the Quality Assurance Team when issues arise during testing.
- Handle all outstanding defects.
- Production Support and Root Cause management:
- Ensure that the root cause of system errors are effectively analysed and prioritized for fixing.
- Proactively bring issues and problems to the attention of the team and propose solutions to solve them.
- Assist system users and the infrastructure teams with technical support issues.
Team Collaboration:
- Adhere to the culture of communication and collaboration across all teams.
- Attend and participate in the regular team / project stand-ups.
- Actively mentor team members where required.
- Provide feedback at the regular 1-on-1’s with your leader.
- Proactively set goals, track them and address any concerns with your leader.
- Participate in Performance reviews with your line manager and project leads.
- Actively participate in internal up-skilling initiatives.
- Transfer knowledge and contribute to building a shared knowledge base.
Personal development:
- Keep abreast of current technological trends and how these might be applied in the Discovery environment.
- Constant improvement of knowledge of the various applications, their functions and data models.
General:
- Ability to communicate clearly, constructively and effectively. Able to follow and participate in technical, business process, and other discussions.
- Able to build strong business relationships with other members of the team and the business areas we support.
Personal Attributes and Skills
Knowledge – Processes:
- Design patterns
- Data modelling and design of database structures, including tools such as Enterprise Architect.
- Unit and Systems Integration testing
- SDLC methodologies (Agile, Waterfall, DevOps, etc) and tools (Jira, BitBucket, Quality Center, etc)
- GIT version control
Advanced knowledge/experience – Technologies:
- Java programming language (Java 7 or later)
- Java EE
- JBoss/Weblogic EAP (or similar Application Server)
- Data layer (JPA, Domain Object Model, XML/XSD, JAXB, ORM frameworks, RDBMS – Oracle – and PL/SQL beneficial)
- Business services (EJB, RMI)
- Integration services (JMS, Apache Camel, REST / SOAP web services)
- Messaging systems (Tibco EMS, Oracle Advanced Queuing, MQ)
- Presentation layer technologies (Java Server Faces, Java Server Pages, HTML 5, JavaScript, jQuery, CSS3)
- Design patterns (DAO, Command pattern, MVC, etc)
- Spring Framework ( Spring MVC , Spring Batch)
- Hibernate
- JUnit and JMock
- XML knowledge
- JSON knowledge
- SonarQube
- Build tools (Apache Ant, Maven, Jenkins, etc)
Personal Attributes:
- Problem solver
- Self-starter
- Ability to work in a team
- Trustworthy
- Passionate
- Excellent communication skills
- A good understanding of how to map business requirements to technology solutions
Education and Experience
- 3-year university degree in computer science or business informatics, or similar qualification, is highly preferable
- 7 or more years’ experience in building and maintaining Java applications
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Key Purpose of the Actuarial Analyst
The successful candidate will be responsible for helping to grow a best-in-class research and insights function to support the Strategic Client Solutions Hub. This is an exciting opportunity for the right person to play a key role in the design and shaping of a brand new strategic function, operating with a group-wide perspective. The Research & Insights team’s remit will include:
- Creation of rich industry and corporate client insights, through research and data analysis, to inform compelling client engagement strategies & value propositions
- Ensuring provision of high quality analytical support to the Hub, fulfilling ongoing ad-hoc requirements, as well as the development of ongoing reporting assets for the function
Areas of responsibility may include but not limited to:
- Support in preparing insights on key corporate clients linked to business performance, product utilisation, competitive landscape, insights derived from internal datasets (e.g. employee health trends, profitability, sentiment …), insights derived from desk research
- Prepare and communicate insights with respect to key industries in South Africa to drive understanding of key client groups
- Leverage data and insights to support with the development of:
- Informed Customer Strategies
- New business opportunities
- Proposals and data models for presentation at R&D Steercom/other key forums
- Go to market toolkits & content
- Creation of indices and scorecards to measure engagement and progress with key corporate clients
- Ensure strong analytical support for the Client Solutions Hub through delivery of ad-hoc analyses, as well as the creation of ongoing reporting assets
- Develop a deep understanding of the data assets and intelligence that can be leveraged across the Discovery Group
- Develop strong relationships with relevant teams and business areas across the group to ensure alignment and support collaboration e.g. Technical Marketing, Data Science, Business Intelligence, R&D
Personal Attributes and Skills
The successful candidate will be required to demonstrate the following critical attributes and competencies:
- Exceptional analytical skills
- Entrepreneurial with strong problem-solving ability
- High level of attention to detail
- Resilient with a strong sense of initiative
- Able to work collaboratively and balance multiple priorities
- Comfortable with change and a fast-paced work environment Ability to build relationships and network internally
- Confidence around presenting and communicating with a wide range of audiences in the business and externally
Education and Experience
- Bachelor’s Degree in Actuarial Science or relevant
- Around 2 years working experience
- Close to qualifying as an actuary (approaching final few exams)
- High level of confidence with Microsoft Excel
- SQL experience is an advantage
- Knowledge of modelling packages such as SPSS, Python or R is an advantage
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Areas of responsibility
- Finance owner of group finance systems – oversee current group finance systems, including management of system maintenance
- Key part of the EPM implementation team
- Obtain a thorough understanding of group finance systems (Sage, Alchemex, IDU, Finnivo and Magic Orange) and the role each system plays in the finance process
- Support the assessment of each system to ensure “fit for purpose” – ensure alignment with the overall group finance vision and strategy
- Provide insight in the optimal use of each system
- Problem-solve / root cause analysis when group finance systems are not functioning as required, and propose solutions to ensure continuity
- Key liaison with Group IT to ensure optimal functioning of all group finance systems
- Develop guidelines for the maintenance of finance systems
- Perform testing and impact analysis for proposed changes
- Manage finance systems team (administrators of finance systems)
- Ensure processes are documented and knowledge is shared between the finance systems team to mitigate key man dependencies
- Work collaboratively with the Discovery Group Finance team, Group IT and business finance teams
Profile
- Exceptional individual with solid finance systems experience – non-negotiable
- Excellent understanding of finance systems (system design, architecture, use, rules, etc) and the role it plays within a listed environment
- Ability to grasp complex concepts quickly, and translate technical concepts into simple, concise language
- Prior experience in a finance system implementation or significant IT project beneficial
- Logical, thoughtful and thorough
- Ability and willingness to perform detailed work on granular information
- Strong written and verbal communication skills
- Impeccable attention to detail and accuracy
- Strong interpersonal skills, ability to build relationships
Qualifications and Experience
- Relevant finance or IT qualification
- Minimum 5-8 years of experience owning / managing finance system.
- Experience in a large listed corporate environment is advantageous
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Areas of responsibility may include but not limited to
- Processing of all daily and monthly transactional activity within agree service levels.
- Performing QA function for document verification where necessary.
- Ensure that day to day administration is accurate, compliant and abreast with regulatory frameworks such as, Pension Funds Act, Tax Act, Rules of the Discovery Life Umbrella Pension and Provident Funds, Participating employer special rules. Ensures delivery of key operational attributes such as data completeness and data quality.
- Dealing with queries from internal stakeholders, communicate effectively with clients to resolve queries and escalations, ensure client expectations are met.
- Dealing with the Human Resources function for staff managed. Ensure others are trained on the processes and systems. Provides staff with clear direction. Sets appropriate standards of behaviour and outputs. Delegates work appropriately and fairly. Motivates and empowers others.
- Prepare management and client report for submission to superiors.
- Dealing with escalated calls or queries from internal stakeholders, communicate effectively with clients to resolve queries and escalations, ensure client expectations are met.
- Develop and maintain excellent business relations with internal and external brokers.
- Managing projects.
- The incumbent is the Subject Matter Expert in Retirement Fund areas under management. Produces new ideas, approaches or insights. Produces range of solutions to problems and do root cause analysis. Effective decision-making by “out of the box” thinking and weighing up risks involved.
Personal Attributes and Skills
The successful candidate must demonstrate the following competencies:
- Communication Skills: able to communicate clearly both verbally and in writing.
- Reporting Skills: ability to consolidate information and compile reports reflecting the necessary relevant information
- Ability to communicate logically and objectively is essential components of this role.
- Attention to detail
- Very organised
- Conflict Management
- Expresses opinions, information and key points of an argument clearly.
- Probes for further information or greater understanding of a problem.
- Relates well to people at all levels.
Education and Experience
- Matric - essential
- 5 years Employee Benefits , Retirement Funds, Umbrella Fund experience – Essential
- 3 - 5 years’ experience in a supervisory role- Essential
- NQF level 6 or similar is advantageous
- Relevant Industry Qualifications – Wealth Management, Introduction to Retirement Funds – Advantageous
- MS Office – Advanced Excel Skills, Retirement Fund and Umbrella Fund operations, Accounting, Investments,
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Key Purpose
This team is responsible for the Discovery member application published to the Play Store. They work with other Discovery business units to deliver innovative solutions to all members.
Within the Discovery Insure system area, the Android developer will work on the Discovery application together with Product Owners from various business units, Business Analysts, UX/UI designers & Content Teams, System Architect, and managers to understand the overall business need and the requirements, design the system solution using various approaches and technologies, implement the designed solution in the system with high quality source code.
Android developers will support the projects throughout the project lifecycle, including requirements, design, implementation, release, and post release support.
Android developers in the Discovery Insure area must be able to technically support and maintain the deployed applications on dev, test and production environments.
Areas of responsibility may include but not limited to
The senior Android developer must have a competent understanding of:
- The system development life cycle and can explain the Android developer role in each stage
- The defined system development tools, processes and workflows
- The distinction between business, functional and non-functional requirements and how to implement them
- The importance of delivering high quality source code and how to achieve it
- The technologies used and the systems components structure
- The domain and business terminologies and link them back to system implementations
The senior Android developer should be able to demonstrate that they can:
- Develop, test, and maintain the deployed application software with high quality
- Collaborate with product managers and designers to ensure a successful, high-quality product and great user experience
- Analyse, maintain and enhance existing application and troubleshoot issues with efficiency.
- Perform accurate development estimation
- Produce technical specifications and designs. Participate in new business development through ideation, prototype development, and project estimates
- Research new techniques, tools, and best practices and share that knowledge with the team and community
- Maintain high standards
- Analytical and problem solving skills
- Self-starter who takes ownership, is accountable, and is able to work under minimum supervision
- Excellent written and verbal communication skills
- Can help with quality assurance and provide comments
Within 6 months of being in the position, an Android developer should be able to demonstrate strong domain knowledge and technologies in relation to the environment that they work in.
Personal Attributes and Skills
Behavioral Skills
- Stress Management
- Time management and prioritization
- Creativeness
- Learning orientation
- Negotiation skills
- Innovation
- Clean code thinking
Technical Skills
- Project Management
- Business Writing Skills
- Presentation and Facilitation Skills
- Solution Architecture
- Process Mapping
- Entity Diagram mapping
- Software testing pack design, functional testing
Education and Experience
Minimum
- 3+ Year IT related Degree or Diploma (BSc/BTech or similar)
- 4+ years’ experience developing Android applications
- Have worked on multiple published apps in the Play Store
Advantageous
- 4+ years of hands-on experience developing native apps for Android
- Deep understanding of REST, JSON, HTTP and related mobile networking frameworks
- Unit testing and mocking frameworks.
- Knowledge of OO design principles and development patterns
- Experience with agile development methodologies
- Experience with automated testing tools and techniques
- Experience in Kotlin beneficial
- Experience with GIT
- Have worked on at least 1 app published in the Play Store
Methodologies
- Waterfall and Agile
- Knowledge of OO design principles and development patterns
Tools
- SoapUI (SOAP) / REST client (JSON)
- Android Studio
- Atlassian tool suite (Jira, Confluence)
Processes
- ITIL (Incident, Release, Problem Management)
Technologies
- J2EE, Sprint Boot
- Android, Java, Kotlin
- WebLogic, Apache
- UML
- XML, JSON
- SOAP and REST Web Service Development
Other
- Software architecture
- JAD sessions
- Data modelling techniques
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Key Purpose
This team is responsible for the Discovery member application published to the App Store. They work with other Discovery business units to deliver innovative solutions to all members.
Within the Discovery Insure system area, the iOS developer will work on the Discovery application together with Product Owners from various business units, Business Analysts, UX/UI designers & Content Teams, System Architect, and managers to understand the overall business need and the requirements, design the system solution using various approaches and technologies, implement the designed solution in the system with high quality source code.
iOS developers will support the projects throughout the project lifecycle, including requirements, design, implementation, release, and post release support.
iOS developers in the Discovery Insure area must be able to technically support and maintain the deployed applications on dev, test and production environments.
Areas of responsibility may include but not limited to
Intermediate iOS developers must have a competent understanding of:
- The system development life cycle and can explain the developers role in each stage
- The defined system development tools, processes and workflows
- The distinction between business, functional and non-functional requirements and how to implement them
- The importance of delivering high quality source code and how to achieve it
- The technologies used and the systems components structure
- The domain and business terminologies and link them back to system implementations
Intermediate iOS developers should be able to demonstrate that they can:
- Develop, test, and maintain the deployed application software with high quality
- Collaborate with product managers and designers to ensure a successful, high-quality product and great user experience
- Analyse, maintain and enhance existing application and troubleshoot issues with efficiency.
- Perform accurate development estimation
- Produce technical specifications and designs. Participate in new business development through ideation, prototype development, and project estimates
- Research new techniques, tools, and best practices and share that knowledge with the team and community
- Maintain high standards
- Analytical and problem solving skills
- Self-starter who takes ownership, is accountable, and is able to work under minimum supervision
- Excellent written and verbal communication skills
- Can help with quality assurance and provide comments
Within 6 months of being in the position, a intermediate iOS developer should be able to demonstrate strong domain knowledge and technologies in relation to the environment that they work in.
Personal Attributes and Skills
Behavioral Skills
- Excellent written and oral communication skills (English)
- Ability to work in a self-driven, complex environment with multiple and changing priorities
- Ability to focus on deadlines and deliverables
- Ability to think abstractly
- Ability and desire to quickly learn new technologies
- Clean code thinking
Technical Skills
- Project Management
- Business Writing Skills
- Presentation and Facilitation Skills
- Process Mapping
- Software testing pack design, functional testing
Responsibilities
- Maintain and extend existing development activities
- Work with customers to determine project requirements
- Design software to fulfil customer requirements
- Develop software from requirements and specifications
- Find and repair software defects; unit testing, UI automation testing
- Stay current with Apple and iOS standards and guidelines
- Documenting development work done
Education and Experience
Minimum
- Informatics degree or Diploma
- 2+ years’ experience developing iOS applications
Advantageous
- 1+ year user interface analyst experience
- Software Engineering related degree/qualification
- Honours degree
- Business experience and product knowledge
- Experience in Objective-C is beneficial
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How you would make a difference
- Work within a highly specialized and growing team to enable delivery of data and advanced analytics system capability.
- Collaboratively design, specify and implement a full stack healthcare analytics solution underpinned by a project delivery focus
- Connecting with a multitude of stakeholders to understand the data, systems, and analytical architecture in a healthcare context
- Understand healthcare business pipeline and assess where scalable healthcare analytics can enhance the pipeline
- Devise strategy around roll out of healthcare analytics
- Specify software and hardware decision making framework
- Understanding large structured and unstructured datasets to recommend improvement to algorithms and technologies
- Understand meta-data management systems and orchestration architecture in the designing of ML/AI pipelines
- Research and application of the most up to date analytics, machine learning and AI techniques
- Work with a range of stakeholders to ensure to present and apply insights effectively in the environment
- Monitoring model performance
- Improve processes and databases where opportunities arise
What you need to be successful
- Honours or Master’s degree in BSc Computer Science or Engineering or Software Engineering with solid experience in data mining and machine learning
- 5 to 15 years of work experience
- Expert in programming languages such as R, Python, Scala and Java
- Understanding and application of Big Data and distributed computing principles (Hadoop and MapReduce)
- Strong analytical and statistical knowledge with an understanding of the latest machine learning algorithms for both structured and unstructured data
- Strong ability to communicate findings and recommendations from data (visual, verbal and written)
- Production environment machine learning and AI
- DevOps/DataOps and CI/CD experience
- Proficient understanding data manipulation skills including SQL to extract, transform and load data
- Azure experienced preferred
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Job Purpose
The Credit Risk Modelling and Measurement team is responsible for the development, oversight and embedding of credit risk measurement models and regulatory reporting for the bank.
The Quantitative Analyst plays an important role within the Modelling and Measurement team to, develop the credit risk models to predict risk estimates such as PD, EAD, and LGD, and operational models to support credit risk decisions., as well as the completion of the Regulatory reports.
Areas the models will be used include:
- Acquisitions Management (Application Scorecard)
- Account Management (Behavioural Scorecard)
- IFRS 9 Impairment models for the calculation of Impairments
- Basel models for Regulatory Capital Calculation
Areas of responsibility may include but not limited to
Build, document, implement, monitor and rebuild:
- Credit Risk Models (retail loan origination models, account management, regulatory and impairments)
- Expected Credit Loss Calculation. This includes all inputs of Probability of Default (PD), Loss Given Default(LGD) and Exposure at Default (EAD).
- Application and Behavioural Scorecard Monitoring
- IFRS 9 PD, EAD and LGD monitoring
- Run monthly regulatory reports (BA 200, BA 210, BA 300)
Conduct detailed analytical work with a high level of accuracy in order to deliver high level results to senior management inclusive of:
- Develop ongoing improvements to the model reporting.
- Responsible for managing issues through to resolution.
- Define and specify key data requirements to support modelling approaches.
- Document model “technical manual”, modelling choices made, and model methodology considerations.
Working with the leaders of the Credit Risk Modelling team to ensure:
- Models are effectively embedded into operational activities
- The program of work for the department is documented and resourcing or delivery issues are well managed.
- Identifying inefficiencies and proposing operational process improvements to enable better outcomes.
- Add value to deliverables with excellent problem solving, idea generation and strategic thinking. Work closely with the wider Credit Team, Finance, Product Development and System Architects to optimize the best solution for the bank and group.
Personal Attributes and Skills
- Resourceful and tenacious
- Self-motivated
- Focused on driving results
- Detail-oriented
- Organised and process oriented; ability to multi-task and manage time effectively
- Ability to convey complex data in a concise understandable manner and distil the key messages
- Strong problem-solving skills
- Ability to work effectively across varying levels of Management and multi-disciplinary teams
- Good and clear written style.
- Strong verbal and written reporting skills.
- Quantitative/qualitative analytical skills
Education and Experience
- MSc/ BSc (Hons) in Statistics/ Actuarial Science/ Financial Maths/ Applied Maths
- Programming capabilities in SAS / R / Python / VBA
- At least 3 years of experience in relevant field (e.g. behavioural credit scoring, credit impairments under IFRS 9, regulatory capital requirements, BA returns reporting, credit risk management processes across the credit life cycle)
- Strong track record of professional performance
- Skilled in Microsoft products, particularly PowerPoint, Word, Excel and Access
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Key purpose
The vacancy is for an Instructional Designer within the Discovery Institute of Training. The role requires the Instructional Designer to design and develop learning curriculums and associated learning material for the Discovery Bank business according to high quality standards.
Key outputs
- All work must be done accurately, comprehensively and in-line with set quality standards.
- Consult with stakeholders across business areas and gather information about Discovery Bank in relation to key needs and requirements.
- Develop comprehensive curriculums to cater for the needs of specific areas.
- Design and develop training material and assessments based on technical product information and specifications for in-person and virtual training workshops and induction programmes, in line with the curriculum to ensure that learning and business outcomes are matched.
- Develop storyboards for digital training material, which could include online courses, videos, podcasts, infographics, and animations.
- Consult with business areas to agree on reasonable and achievable deadlines.
- Maintain material and ensure best practice guidelines are followed across the areas.
- Monitor effectiveness of training to ensure optimal learning and development.
Competencies
- Creative and innovative
- Very good command of the English language
- Demonstrate strong instructional writing skills
- Attention to detail
- Good project management skills
- Communicate effectively with diverse personalities
- Delivering results and meeting customer expectations
- Coping with pressure and setbacks
- Adapting and responding to change
- Relating and networking
- Applying expertise and technology
- Show an interest in the current economic climate and keeps up to date with daily market trends related to the banking industry
- Good report writing skills
Experience
- Working experience of at least 2 years in a similar role is required.
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Key Purpose
- To deliver world class service to all Discovery Health Members, Providers, Employer groups, Hospitals, and Brokers by supporting and fully resolving their queries through various servicing channels, primarily over the telephone.
- To effectively manage the risk of in-hospital admissions by using your clinical knowledge and integrating this with your understanding of the benefits of the scheme and ensuring accurate information regarding funding
Areas of responsibility may include but not limited to
- Confirming benefits according to set protocols and funding rules
- Accurately obtaining and capturing information to confirm correct funding
- Servicing all key stakeholders telephonically and via other servicing channels until the query has been resolved
- Servicing key stakeholders in a customer centric way to ensure that we live by our service principles
- Keeping up to date with product changes and benefits to ensure that all key stakeholders are accurately serviced
- Continuously staying abreast of all digital servicing tools within the business and ensuring that the functionality is fully understood
- Achieving and exceeding key performance metrics relating to service delivery
Personal Attributes and Skills
- Confirming benefits according to set protocols and funding rules
- Accurately obtaining and capturing information to confirm correct funding
- Servicing all key stakeholders telephonically and via other servicing channels until the query has been resolved
- Servicing key stakeholders in a customer centric way to ensure that we live by our service principles
- Keeping up to date with product changes and benefits to ensure that all key stakeholders are accurately serviced
- Continuously staying abreast of all digital servicing tools within the business and ensuring that the functionality is fully understood
- Achieving and exceeding key performance metrics relating to service delivery
Education and Experience
- Matric
- Any South African accredited clinical qualification
- Knowledge of anatomy and physiology
- At least 6 months working experience in a customer services or clinical environment
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Job Purpose
The purpose of the role is to develop scripts using services or using GUI’s to automate the creation of test data, and provision data to development and testing stakeholders in various environments.
Areas of responsibility may include but not limited to
- Analysis of services to select best automation point to create test data
- Creating and maintaining test scripts in a shared, version-controlled script repository
- Working with the test automation team to coordinate automation data requirements
- Executing data creation scripts and validating output to ensure data is provisioned correctly
- Providing test data to project stakeholder
- Maintaining the data master repository for data reuse
- Maintenance of data to ensure that data provisioned remains relevant
Personal attributes and skills
- Ability to work and deliver under tight deadlines
- Attention to detail
- Business Writing Skills, Presentation and Facilitation Skills
- Customer Service Orientation, Result Orientation, Negotiation skills
- Personal organisation and time management skills
- Professional Communication (written, verbal/presenting and listening)
- Ability to build relationships with people from all different backgrounds and at different job levels
Education and Experience
- Matric/Grade 12 and relevant university qualification
- ISTQB Certification (advantageous)
- Experience in use of scripting and execution tools with associated programming languages:
- VUGen / LoadRunner
- UIPath
- Jenkins
- Maven
- Restassured / Java programming / JSON
- Selenium
- SourceTree / GitBash
- Postman
- XML
- C programming
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Job Purpose
The purpose of the role is to analyse business and systems requirements and document thorough test cases to adequately test system changes and new projects. The job also involves coordinating automation requirements with automation engineers, running manual test cases where required, and reporting on the status of testing.
Areas of responsibility may include but are not limited to
- Analysis of requirements to document test cases
- Documenting automation test case requirements and regression scenarios
- Identifying potential performance test requirements
- Identifying data requirements for manual and automation testing
- Execution of manual testing
- Defect Management
- Test Reporting
- Stakeholder meetings and reporting
- Compliance with and validation of all entry and exit criteria in accordance with the governance standards
Personal attributes and skills
- Ability to work and deliver under tight deadlines
- Attention to detail
- Business Writing Skills, Presentation and Facilitation Skills
- Customer Service Orientation, Result Orientation, Negotiation skills
- Personal organisation and time management skills
- Professional Communication (written, verbal/presenting and listening)
- Ability to build relationships with people from all different backgrounds and at different job levels
Education and Experience
- Matric/Grade 12 and relevant university qualification
- ISTQB Certification - ISTQB Test Analyst (required)
- Candidates should have relevant experience in test analysis of Core Banking projects in SAP Systems. Preference will be given to candidates with experience in test analysis in the following functionalities and technologies
- Card (SAP Card / VTS / VTP / SAP BAS)
- Card Issuing and Acquiring
- Card Payments routing and settlement
- Visa Certification
- Payments (SAP Payment Engine / SAP BAS / Calypso
- Understanding of Payments landscape - Local and Foreign incoming and outgoing payments and settlement
- Payments compliance and regulatory projects
- Credit (SAP CRM / SAP BAS / SAB FSCM)
- Credit and Debt management lifecycle
- Collections strategies
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Key Purpose
To support and assist the Compliance Manager in administrative tasks, dealing with business enquiries and office management duties.
Areas of responsibility may include but are not limited to
- Provide administrative and office Compliance duties for the business and Operations Team.
- Attending to the FAIS rep register and administration of any applications relating to FAIS queries.
- Assist in the administration of Compliance matters
- Manage information on database (excel experience)
- Maintain an effective filing system for Compliance administration.
- Provide an additional administrative support
- Carry out duties to help with Compliance in line with the Company’s core values.
Education and Experience
Education:
- Excel
- verbal communication skills are essential
- Microsoft Word
- Grade 12 (Minimum Qualification)
- Bachelors Degree/Diploma – Advantageous
Personal attributes and skills
- Team working and Personal impact
- Managing relationships
- Attention to details
- Self-Motivation
Method of Application
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