Vacancies at Enaex Africa

Description

• Respond to support calls, emails, and tickets promptly by acknowledging concerns, providing real-time troubleshooting, and delivering empathetic, timely solutions. 
• Assist with online payments and process applications, forms, and custom service requests with accuracy, ensuring a seamless customer experience. 
• Deliver tailored support while maintaining a professional, customer-centric approach across all touchpoints. 
• Partner with internal teams to share insights, resolve service challenges, and contribute to continuous improvement initiatives. 
• Maintain accurate, accessible records of all customer interactions, complaints, and transactions in line with established systems and procedures. 
• Guide customers with product inquiries, order placements, and complaints while processing both local and export orders in SAP with precision and efficiency. 
• Ensure timely communication of order status and delivery updates while maintaining clean, accurate order data for effective execution. 
• Investigate and resolve customer concerns, ensuring proper follow-up and closure; escalate serious issues to management with full documentation. 
• Continuously evaluate service processes, recommend enhancements, and contribute to efficiency initiatives.
• Prepare regular reports and presentations to support operational and management decision-making.
• Uphold company policies, SHE standards, and compliance frameworks across all activities. 
• Foster strong, trust-based relationships with customers and key stakeholders to reinforce loyalty and long-term engagement.

Requirements

• Matric / Grade 12 or equivalent  
• National Diploma in supply chain or similar 
• B Com / B Tech in supply chain or similar
• 4+ years within a customer service environment 
• 4+ years’ customer service experience within a mining environment 
• MS Office software and SAP System 

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Description

• Assist with the maintenance and application of the Development Delivery System (DDS™) by supporting the Service Technician in daily inspections, monitoring equipment status, reporting DDS™ emulsion levels underground, and performing minor repairs when required. 
• Provide technical support on explosives products to mining personnel through on-the-job training in charging and connecting Enaex explosive products, and by offering guidance on the safe use of related equipment and materials. 
• Support machinery and equipment maintenance by acting as the first responder to breakdowns, identifying root causes, performing permitted repairs, adhering to correct repair procedures, and submitting detailed breakdown and maintenance reports. 
• Promote a safe and efficient work environment by identifying hazards and risks, conducting pre-task risk assessments, reporting spillages, performing density checks, maintaining records, following up on management recommendations, and submitting monthly or ad hoc reports on site conditions. 
• Assist in the safe handling and application of explosives by evaluating product application processes, ensuring compliance with training guidelines, handling, storing, and transporting products safely, and conducting blast surveys in line with designed criteria when required

Requirements

• Matric / Grade 12 or equivalent  
• Blaster Assistant Skills Programme 
• Competent B for Underground Mining
• 2+ years’ mining experience 

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Description

• Maintain and service diesel machinery, vehicles, and equipment by identifying faults, diagnosing root causes, performing necessary repairs or servicing, testing functionality, and completing all related job administration within the required timeframe. 
• Provide breakdown maintenance and service support by responding to call-outs, identifying and diagnosing faults, implementing effective repairs, conducting functionality tests, and finalising job documentation within deadlines. 
• Conduct preventative maintenance by adhering to the scheduled maintenance plan, servicing diesel machinery, vehicles, and equipment, performing operational tests, and completing all related documentation within the deadline. 
• Coordinate the availability of required spare parts by monitoring stock levels, initiating requests for procurement of additional spares, and ensuring accurate completion of stock control and administration. 
• Assist with technical investigations by inspecting equipment, identifying faults or defects, diagnosing root causes, recommending appropriate technical solutions, and completing investigation reports and administration within the specified timeline.
• Ensure effective implementation of SHE by delivering comprehensive training, completing training programs, and addressing any identified gaps or non-compliance.
• Monitor the implementation of unit business processes by monitoring compliance, identifying process anomalies, and executing corrective actions as required.
• Build and maintain productive relationships with internal and external stakeholders by facilitating regular communication, exchanging feedback, and supporting collaboration. 
• Contribute to the team by actively participating in team events, identifying areas where support is needed, and providing the necessary assistance. 
• Engage with team members consistently and be an active, dependable presence in daily team activities. 

Requirements

• Matric / Grade 12 or equivalent with Mathematics and Science 
• Diesel Mechanic Trade Test Certificate  
• Valid Code 14 (EC) Heavy vehicle driver’s license. 
• 5+ years' experience as a Diesel Mechanic
• 2+ years working experience on specialised machinery and equipment 

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Description

• Support the team in meeting targets, deadlines, and quality standards by understanding project objectives, coordinating tasks and timelines, and communicating priorities and expectations effectively. 
• Assist with stock control by labelling, categorising, and tracking inventory using the system; support stock receipt, ensure accurate data entry and storage, perform stock checks, and report discrepancies to the Site Supervisor. 
• Assist the team in aligning tasks with budget requirements by tracking expenditures, communicating budget status, negotiating favourable supplier terms, identifying cost-saving opportunities, maintaining accurate financial records, and ensuring timely invoice processing. 
• Promote operational efficiency by inspecting infrastructure, equipment, and tools; identifying damage or malfunction; scheduling preventative maintenance; and providing training on proper usage and care. 
• Minimise site risks by regularly inspecting for hazards and safety concerns, monitoring equipment and environmental conditions, understanding emergency response protocols, and keeping the team informed of safety measures. 
• Contribute to effective warehouse reporting by understanding reporting requirements, coordinating report creation and distribution, capturing data in the system, and filing reports in accordance with procedures on a monthly and ad hoc basis. 

Requirements

• Matric / Grade 12 or equivalent
• Diploma in Business Administration / Finance /Sales or a similar
• 3+ years administration experience in mining
• MS Office software and SAP