Vacancies at FlySafair

Description

• Receive, sort, distribute and file invoices;
• Capture all invoices (Local & foreign);
• Prepare Local & Foreign Supplier reconciliations;
• Work closely with Logistics department and suppliers;
• Pay suppliers as per the agreement terms;
• Responsible for clearing old queries and open payments; 
• Assist with month-end and year-end close off procedures;
• Provide auditors with information required for yearend audit; 
• Create new Creditors Accounts as and when required; 
• Post payments against Creditors accounts; 
• Handle all ad hoc queries from Suppliers and management.

Requirements

• Grade 12 or equivalent (Essential);
• Minimum of 5 years' experience in an Accounts Payable role (Essential);
• Willingness to work overtime as and when required;
• Must have working knowledge on a financial system;
• Knowledge of Accounts Payable and Receivable;
• Proficient in the use of Microsoft Office (Word, Excel and Outlook). 

Personal Attributes: 

• Deadline driven;
• Excellent attention to detail;
• Strong administrative skills;
• Good communication skills (verbal and written); 
• Detailed and able to work under pressure; 
• Able to follow instructions; 
• Committed to delivering quality work; 
• Immaculate time keeping; 
• Professional; 
• Strong work ethic; 
• Honesty and integrity; 
• Proactive approach towards delivery of duties; 
• Ability to work independently;
• Strong team player;
• Able to cope with changing workload priorities; 
• Able to maintain confidentiality at all times. 

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Description

• Handle and resolve customer complaints, requests and queries such as bookings, delays, cancellations, lost property, system issues etc;
• As the first point of contact, follow clear scripts, instructions and guidelines to inform, investigate, resolve and process high-volume customer enquiries;
• Process forms, orders, and applications requested by the customers;
• Provide customers with FlySafair's service and product information;
• Explain processes to customers and guide them accordingly;
• Follow up with customers when required to ensure that issues are resolved;
• Identify customer needs, clarify information, research/ investigate as needed and provide solutions and or alternatives;
• Escalate problematic queries to the correct level to ensure prompt and effective resolution;
• Capture details of comments, inquiries, complaints, and actions taken in line with SOPs. Update existing customer information;
• Liaise and interact with customers via approved communication channels in a positive and helpful manner, ensuring exceptional customer service;
• Exceed customer expectations by going above and beyond;
• Seize opportunities to upsell products when they arise;
• Maintain customer confidentiality;
• Maintain knowledge of services and products and identify opportunities to improve customer service.

Requirements

• Grade 12 or Equivalent (Essential);
• Minimum of 1 year's call centre experience gained within the last 3 years in a medium-sized organisation (Essential);
• No criminal or credit record (Essential);
• Required to work shifts, on weekends, public holidays and flexible hours (Essential);
• Willingness to work longer than normal office hours (Essential). 

Personal Attributes:

• High degree of patience and assertiveness;
• Trustworthy, professional and reliable;
• Customer-focused and service-orientated;
• Team orientated;
• Goal orientated;
• Adaptable and flexible;
• Immaculate timekeeping.