Vacancies at Helderberg Personnel

Purpose of the Job:

• HR plays a pivotal role in supporting the company consultants by addressing workforce challenges unique to the transport and logistics industry, such as high turnover, regulatory compliance, and operational agility
• Through strategic people management practices, HR drives efficiency and adaptability across the organisation.
• HR acts as a key liaison between employees and the company, fostering strong communication, trust, and engagement
• The HR function also leads organisational change management initiatives, promotes talent retention, and implements innovative workforce solutions to maintain a competitive advantage.
• Focusing on the company consultants' most valuable asset 'its employees' HR ensures that staff are engaged, supported, and equipped with the necessary tools, training, and resources to perform their roles effectively and safely.
• Additionally, HR maintains a positive workplace culture and supports compliance with labour regulations, fostering an inclusive, ethical, and growth-oriented environment

Expected Outcomes:

• Recruit, retain, and successfully integrate high-performing employees, fostering engagement, alignment with organisational goals, and promoting diversity and inclusive practices
• Conduct comprehensive annual performance reviews, facilitate regular employee feedback sessions (quarterly, bi-annually), and set development goals
• Drive skills growth through targeted learning initiatives, continuous career development programs, and support succession planning efforts
• Maintain an employee turnover rate below industry averages through effective retention strategies and exit interview analysis
• Promote employee wellness and well-being, with a focus on reducing voluntary turnover and maintaining a controlled attrition rate
• Ensure conformance to labour and safety requirements through regular audits, training, and continuous monitoring
• Manage Compensation, Recognition, and Rewards in line with Exco requirements, ensuring market competitiveness and internal equity

Qualification, Skills and Experience Required:

• Matric or equivalent qualification
• BCom degree in Human Resources, Business Administration, or a related field preferred
• Minimum of 3 years' proven experience in an HR management or similar environment, ideally within the transport or logistics sector
• Ability to develop and implement HR strategies, along with strong leadership skills
• Excellent active listening, communication, negotiation, and presentation skills
• Competence in building and managing effective interpersonal relationships with stakeholders at all levels of the company
• Strong knowledge of human resources laws, labour contracts, hiring processes, and standard industry practices, with proven application in a medium-sized enterprise
• Strong observational skills, effective communication, and the ability to establish rapport with employees
• Ability to draft and enforce HR policies, rules, and SOPs effectively
• Strategic thinking, proactive planning capabilities, and strong business acumen
• Ability to combine strong communication and problem-solving skills to document perspectives and take action
• Excellent organizational, data analysis, and multitasking abilities
• Ability to quickly adapt to new technology and HR information systems (HRIS)
• Empathy and collaboration in conflict resolution
• Strategic influence and effective collaboration in cross-functional teams

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Requirements:

• Grade 12
• Travel & Tourism Certificate / Diploma
• Strong GDS knowledge (Galileo will be an advantage)
• Minimum 2 years in airline reservations/ticketing role using Galileo (or any other GDS system) from within a Tour operator, business travel or similar
• The ability to prioritise and multitask with a proactive approach to problem-solving.
• Excellent written and oral communication
• Exceptional customer service skills
• Great attention to detail and accuracy
• A flexible and adaptable approach to work
• Ability to remain calm working in a highly pressurised environment
• A proactive team player
• Capable of always remaining approachable, friendly, and inspiring

The Role & Key Responsibilities:

• Create new PNR's in Galileo and NDC platforms and make amendments to existing PNR's in line with airlines amendment policies
• Issue airline tickets ensuring ticket deadlines are met
• Reissue/Revalidation and exchange tickets in line with airline policies
• Manage GDS & NDC queues, which include schedule changes, cancellations, and vendor remarks
• Process refunds via the GDS and assist with BSP reconciling
• Provide air support to Sales and Customer Services staff
• Build outstanding relationships with various airline representatives and liaise with our partners to find satisfactory solutions to flight queries
• Keep up to date with airline policies
• Dealing with early ticketing deadlines and requests, tax increases, name corrections and name changes on flight tickets
• Rebook flight tickets if needed and if requested by the business to maximise profitability.
• Investigate pricing queries by performing fare checks.
• Resolving duplicated bookings to protect reservations and minimise loss
• Directly and indirectly, assisting with customer queries via email or phone
• Resolve complex customer issues to timescales
• Escalate issues regarding bookings, fares, etc with the airlines directly, Travelport or with our IT team.
• Carry out quality control checks and seek cost-saving opportunities
• Deliver world-class service to ensure high customer satisfaction levels
• Relay essential information to appropriate colleagues or customers promptly and accurately
• Remain flexible within the department to meet the needs of the business

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Key Responsibilities:

• Scheduling follow up appointments and doing theatre bookings
• Assisting with collection of payments from outgoing patients and admin functions
• The Outgoing Receptionist would be expected to cover the Incoming Receptionist when the latter is on leave
• Assistance may have to be given to the Practice Administrator when needed
• Facilitate the smooth flow and management of patients.
• Handle telephonic inquiries, schedule appointments, and process patient payments.
• Obtain pre-authorizations from medical aids for in-room procedures.
• Type reports for referring doctors and draft motivational letters for medical aids.
• Manage inventory for both theatre and consultation rooms.

Requirements:

• Matric
• Some experience in the medical field would be advantageous
• Warm and welcoming demeanour.
• Exceptional organizational skills.
• Fluent in both English and Afrikaans.
• Ability to multitask effectively.
• Enthusiastic, patient, and empathetic.
• Strong interpersonal skills, comfortable with diverse groups of people.
• Proficient in computer applications.
• Maintains a neat and professional appearance.

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Key Responsibilities:

• Develop, implement and manage the sales department’s strategic and tactical plans to ensure profitability, sustainability, and growth.
• Motivating and management of your team to achieve set sales targets, procuring stock and management of reconditioning of vehicles and maintaining a high level of customer satisfaction whilst maximising profits.
• Ensure operational effectiveness, efficiency, and productivity of sales department operations in a way that exceeds customer expectations and sets the industry benchmark.
• Responsible for DSP Sales Department budget (in collaboration with DP and Financial Manager).
• Manage all pre-owned vehicle evaluations, and trade-ins
• Lead, manage and motivate self & departmental staff to achieve business goals.
• Attract, retain, appraise, and develop sales staff.
• Understanding of the used car market and vehicle evaluations.

Minimum Requirements:

• Senior Certificate (Grade 12).
• A Business diploma or equivalent tertiary qualification in Management/Marketing/Sales would be advantageous
• Minimum 3 to 5 years’ experience in managing successful sales teams within the Premium segment of the automotive retail environment
• Minimum 7 to 10 years' experience in the automotive sales environment
• A proven track record of exceeding sales quotas and goals
• Knowledge of data protection regulations, other industry regulatory bodies and their relevance (CPA, FICA, POPIA, NCA).
• Working knowledge and experience of sales processes, lead management and online sales principles
• Sound knowledge and experience of financial management and budgeting principles/systems.