Vacancies at iStore

Job Description

• iStore is the home of everything Apple, and Africa’s largest Apple Premium Reseller. With a retail footprint of more than 40 physical and online stores across Africa that provide expert advice, Apple Authorised Repairs, Business, Education, training and technical support for anything and everything Apple.
• The iStore Technical Support Technicians are a combination of technically strong individuals with great people skills. 
• Our iStore IOS technician, is responsible for all iOS repairs within the prescribed turnaround time stipulated by Apple, to ensure great customer service. 
• You would be responsible for providing adequate feedback and the repair documentation for each repair, as per AASP guidelines.

 You need to have:

• Completed Matric
• Apple iOS Certified (ACIT) or similar technical qualification
• 2+ years experience in repairing mobile hardware 
• Must have MAC & IOS experience

The right person for this role is someone with:

• Tenacity : Demonstrating enthusiasm and urgency, as well as striving for excellence, when it comes to achieving results and dealing with challenges
• Conflict Management : Managing complexity, disagreement, and conflict effectively and smoothly
• Situational Awareness : Understanding the situation, demonstrating the right attitude, and taking timely action
• Learning and Development : Open, motivated, and proactively seek learning and development opportunities

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Job Description

• iStore is the home of everything Apple, and Africa’s largest Apple Premium Reseller. With a retail footprint of more than 41 physical and online stores across Africa, we provide expert advice, Apple Authorised Repairs, Business and Education solutions, training, and technical support for anything and everything Apple.
• We are looking for tech-savvy, retail-inclined individuals with great communication skills to join our team as Casual Sales Consultants.
• This is a flexible role, where you will support the store team during busy trading periods to help deliver an exceptional customer experience. Shifts will be scheduled as needed, particularly during late trading hours, weekends, and public holidays, to help alleviate pressure on permanent staff.
• Our iStore Sales Consultants are responsible for maximising sales opportunities in the store while delivering outstanding customer service.
• You will ensure that all customers receive a hands-on experience with the latest Apple technology and services. You will proactively approach and engage with customers to understand their needs, present complete solutions, and create memorable in-store experiences.
• We will give you all the knowledge and tools around our iStore products to help you succeed in the role.
• This is a great opportunity for students or individuals who are not available for full-time work, as well as anyone who has a passion for retail and technology, even if you have little or no previous retail experience.
• If you thrive on teamwork and delivering great customer service, this position might be perfect for you.

Minimum Requirements:

• Completed Matric / Senior Certificate (Minimum requirement)
• Any sales experience – preferably in retail (advantageous but not essential)
• Passion for and interest in Apple products
• Experience in the telecommunications industry is a plus
• Have a working email address and cellphone number

go to method of application »

Job Description

• iStore is the home of everything Apple, and Africa’s largest Apple Premium Reseller. With a retail footprint of more than 30 physical and online stores across Africa that provide expert advice, Apple Authorised Repairs, Business, Education, training and technical support for anything and everything Apple. 
• The iStore Technical Support Technicians are a combination of technically strong individuals with great people skills.  
• Your role would be to provide technical support to the iStore customers, through trouble shooting, resolving technical issues and software support. You will also provide training and assistance to iStore customers when required as well as exceptional and professional quality support service.

You need to have:

• Completed Matric and IT qualification (minimum A+/N+)
• Experience in Helpdesk/1st Line Support

The right person for this role is someone with

• Tenacity,  that demonstrating enthusiasm and urgency, as well as striving for excellence, when it comes to achieving results and dealing with challenges
• Conflict Management, Managing complexity, disagreement, and conflict effectively and smoothly 
• Situational Awareness, Understanding the situation, demonstrating the right attitude, and taking timely action 
• Learning and Development, Open, motivated, and proactively seek learning and development opportunities

go to method of application »

Job Description

• iStore is the home of everything Apple, and Africa’s largest Apple Premium Reseller. With a retail footprint of more than 30 physical and online stores across Africa that provide expert advice, Apple Authorised Repairs, Business, Education, training and technical support for anything and everything Apple. 
• We are looking for Technicians to join our team in a flexible capacity with working either 4 days a week, retail hours including Saturday & Sunday. 
• Our iStore Technical Support Technicians are a combination of technically strong individuals with great people skills.  
• Your role would be to provide technical support to the iStore customers, through trouble shooting, resolving technical issues and software support. You will also provide training and assistance to iStore customers when required as well as exceptional and professional quality support service.

You need to have:

• Completed Matric and IT qualification (minimum A+/N+)
• Experience in Helpdesk/1st Line Support

The right person for this role is someone with

• Tenacity,  that demonstrating enthusiasm and urgency, as well as striving for excellence, when it comes to achieving results and dealing with challenges
• Conflict Management, Managing complexity, disagreement, and conflict effectively and smoothly 
• Situational Awareness, Understanding the situation, demonstrating the right attitude, and taking timely action 
• Learning and Development, Open, motivated, and proactively seek learning and development opportunities

go to method of application »

Job Description

Technical Support Consultant – iStore

• iStore is the home of everything Apple and Africa’s largest Apple Premium Reseller. With over 41 physical and online stores across the continent, we provide expert advice, Apple Authorized Repairs, business and education solutions, training, and technical support for anything and everything Apple.

As a Technical Support Consultant, you’ll combine strong technical skills with excellent people skills. Your role will be to:

• Provide hands-on technical support to iStore customers, including troubleshooting, resolving software issues, and assisting with Apple hardware and software.
• Deliver training and guidance to customers where needed, helping them get the most from their Apple devices.
• Ensure every interaction reflects professionalism, empathy, and service excellence.

Minimum requirements:

• Matric (National Senior Certificate)
• IT qualification (minimum A+ / N+)
• 1+ years of Helpdesk / 1st Line Support experience

We’re looking for someone who is:

• Resilient and results-driven
• Calm under pressure
• Situationally aware
• Good Time management
• Multitasking
• Attention to detail

go to method of application »

Job Description

• iStore is the home of everything Apple, and Africa’s largest Apple Premium Reseller. With a retail footprint of more than 40 physical and online stores across Africa that provide expert advice, Apple Authorised Repairs, Business, Education, training and technical support for anything and everything Apple. 
• The iStore Technical Support Technicians are a combination of technically strong individuals with great people skills.  
• Your role would be to provide technical support to the iStore customers, through trouble shooting, resolving technical issues and software support. You will also provide training and assistance to iStore customers when required as well as exceptional and professional quality support service.

You need to have:

• Completed Matric and IT qualification (minimum A+/N+)
• Experience in Helpdesk/1st Line Support

The right person for this role is someone with

• Tenacity,  that demonstrating enthusiasm and urgency, as well as striving for excellence, when it comes to achieving results and dealing with challenges
• Conflict Management, Managing complexity, disagreement, and conflict effectively and smoothly 
• Situational Awareness, Understanding the situation, demonstrating the right attitude, and taking timely action 
• Learning and Development, Open, motivated, and proactively seek learning and development opportunities