Vacancies at Philip Morris International

Your ‘day to day’

• Develop and implement strategic and tactical goals for eCRM and website management across all Reduced-Risk Products (RRPs).
• Ensure a seamless customer journey from acquisition to retention, enhancing lifetime value.
• Collaborate with Customer Insight & Retention teams for retention strategies.
• Analyse data alongside Marketing and Customer Experience teams to improve operational performance. Design and handle eCRM journeys in collaboration with local and global teams.
• Implement standard methodologies in eCRM and website management for business growth.
• Engage with partners for business requirements and strategies.
• Lead content generation and provide regular performance reports and market insights.
• Flexible planning and execution of eCRM communications for cultivate and retention programs.
• Develop A/B testing strategies to improve engagement metrics.
• Manage workflow processes in marketing/sales cycles with close collaboration across teams.
• Data management for campaign segmentation and consumer insights.
• Develop strategies for customer acquisition and retention.
• Lead all aspects of website and landing page optimization for mobile and desktop.
• Collaborate for content creation, funnel mapping, and performance analysis.

Who we’re looking for

• Completed degree in a relevant field
• Project Management certification will advantageous
• Solid working experience within a corporate environment
• 5+ years' experience in website management and development team leadership
• 5+ years' experience in User Experience (UX) on various platforms.
• 3+ years’ people management experience
• Strong analytical skills with proficiency in Google Analytics and other analytics tools.
• Proficiency in Salesforce Commerce Cloud and understanding of SEO optimization techniques.
• Project management skills, with a focus on managing multiple tasks and deadlines.
• Experience in conversion rate optimization (CRO) and A/B testing tools (e.g., Unbounce, Lead Pages, Optimizely).
• Expertise in CRO and organic search concepts.
• Advanced knowledge of HTML and CSS for email deployment.
• Salesforce and Salesforce Marketing Cloud expertise.
• Experience with audience segmentation and database management.
• Strong problem-solving, creative, and negotiation skills.
• Solid track record in managing cross-functional teams and stakeholders.

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Your ‘day to day’

Leadership

• Lead the sustainability organization and core activities to continuously improve sustainability performance. Set objectives, implement the Global strategy as per OGSM, define plans, create initiatives, prepare communications and trainings, to ensure compliance/consistency with global and local sustainability policy, standards, systems, and core values improve sustainability management and provide oversight with incident and emergency management. Ensure timely and accurate reporting to achieve Company Sustainability goals and targets. Develop existing and attract new talents to ensure professional competence and leadership capabilities required within sustainability department.
• Establish and own an internal sustainability governance board to properly assign ownership and responsibilities within the affiliate's management team. Regularly screen and update the internal sustainability training framework and benchmark with needs and updates according to changed risk landscapes and task profiles.
• Leads the EHS pillar OPEN+, our lean manufacturing.
• Plans and budgets: ensuring that appropriate resources and structures are properly accessed and communicated to cope with objectives, legal compliance, and internal standards' compliance.
• Develop the sustainability structure & capabilities through development & succession plans.

Management Arrangements

• Ensure the implementation of the sustainability management systems (e.g., ISO), in line with the company Sustainability Principles and Practices and applicable regulatory requirements, by engaging the management and employees and facilitate continuous improvement (PDCA approach). Ensure that procedures and programs are understood, respected, and integrated in day-to-day processes and activities, and compliance to legal requirements is maintained. Define the plan and budget cycle for the affiliate providing feedback to ensure optimal allocation of resources.

Assurance

• Ensure compliance with health, safety and environmental related laws and legislation and keep up to date with any changes. Advise management on the impact of these changes to their roles and responsibilities and/or to the company. Advise and represent site management in all matters concerning compliance with health, safety and environmental regulations and maintain professional relationships with permitting authorities, in order to ensure that all regulatory reporting requirements are adhered to and appropriate actions to correct deficiencies are implemented.

Incident Management

• Ensure timely incident reporting, investigation, analysis, and corrective actions. Inform managers and employees of the root causes of incidents within the operation and PMI organization, in order to create awareness and prevent re-occurrence of injury to people and losses to the company.

Reporting & Communication

• Ensure timely reporting of sustainability performance indicators to affiliate management, region, and global functions. Ensure that the data is accurate and validated to provide highlight achievements, areas of concern, opportunities for improvement, to correct possible deviations and to enable senior management to support improvement actions and prioritization. Data accuracy must be maintained to provide our Sustainability Report and other voluntary reporting schemes (e.g., CDP, DJSI)

Emergency preparedness

• Contribute to the development of emergency preparedness to eliminate or minimize losses due to emergency incident (as per PMI definition), Business Continuity Plan and its maintenance. Provide support to business in the post-incident investigation and root cause analysis.

Best Practices Sharing

• Ensure accurate communication and sharing of standard processes between global functions, manufacturing, and market Sustainability, to initiate and accelerate the cooperation between internal and external collaborators.

Who we’re looking for

• Master or University degree in Engineering/Chemical/technical areas. Specific University course in Environmental, Health & Safety disciplines.
• Minimum of 5 years’ experience in related area and management experience
• Proper qualification as per local legal requirements.
• International certifications (e.g., NEBOSH) are a plus.
• Management knowledge is an asset. PC literate (Word, Excel, Ppt). ISO45001 and ISO 14001 knowledge