Vacancies at PPS

Qualification:

• Matric. 
• A three year or higher bachelor’s degree or national diploma. 
• A completed NQF 5 – Wealth Management or RFP 3 would be advantageous. 

Experience:

• At least 2 years’ experience in the financial services or Life Assurance industry in a sales and/or service related role.

Duties and Responsibilities

• To support and service intermediaries in their sales efforts by preparing quotes, statement of benefits and other relevant supporting information.
• Constant communication and feedback to advisers relating to all aspects of intermediaries operations.
• To plan, organise and control liaisons with intermediaries, their managers. 
• To ensure continuous improvement of service standards to clients.
• To ensure alignment to Treating Customers Fairly (TCF), in all business practices.

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Minimum Requirements

• South African citizens aged 18–35 years
• Hold a Grade 12 / NQF Level 4 qualification
• Completed a 3-year Bachelor’s degree, National Diploma, or Honours in:
• Commerce / Accounting 
• Information Technology 
• Clinical Medical Associate
• BCur in Nursing (Bachelor of Nursing Science)
• Fluent in English (additional South African languages are a plus)
• Present a professional image with strong time management and administrative skills
• Not currently employed or enrolled in another internship programme
• Basic computer literacy and the ability to work under pressure

Duties and Responsibilities

• Exposure to medical aid correspondence, claims assessment, and member subscriptions
• Experience in clinical administration, underwriting, and new member applications
• Opportunities to support various business unitsand participate in formative and summative assessments
• A chance to act as a PPSHA ambassador, ensuring top-tier customer satisfaction
• Practical Work Experience: Apply theoretical knowledge in a real-world setting.
• Skill Development: Learn and improve technical, soft, and professional skills.
• Networking Opportunities: Build connections with professionals in the field.
• Mentorship: Receive guidance and feedback from experienced colleagues.

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Formal Qualification

• 3 Year IT degree or diploma – essential
• Practical Software Testing – essential
• ISTQB Foundation Certificate – essential
• ISTQB Advanced Test Analyst – advantageous
• ISTQB Agile tester – advantageous
• ITIL Foundation – advantageous
• SAFe Practitioner – advantageous

Education:

• Minimum 3 - 4 years’ experience in  Insurance industry - essential           
• Minimum 3 - 4 years’ experience in a financial industry 
•  Minimum 3 - 4 years’ experience in broad testing methodologies                           
• Minimum 3 - 4 years’ experience in testing specification creation experience
• Working knowledge of a Test management tool, e.g. JIRA, HP ALM.
• Working knowledge of Test Automation tool  e.g. Selenium, Gitlab. - advantageous

Duties and Responsibilities

Test Strategy & Process

• Review of supporting documentation for accuracy
• Identification of system functions for testing
• Identification and extraction of test requirements
• Risk analysis and identification
• Specification of test data requirements
• Test case design
• Integration test case design
• Confirmation of test environment readiness
• Sequencing and scheduling of test cases
• Execution of test cases
• Logging of defects
• Mentoring of less experienced testers
• Knowledge transfer to client and team
• Compilation of test plans and models
• Implementation of the test & defect management processes
• Testing Matrices
• Defect Management
• Liaison with development & business analysts and other stakeholders.

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Education:

• Certification Data Management Association’s (DAMA)
• Degree in Computer Science or IT field
• Certification using cloud-based database systems

Experience:

• 5 to 8 years’ experience in Asset Management industry
• 8 years’ experience in database management engineering
• 5 to 8 years’ experience working with Business Intelligence function
• Experienced with specific types of databases, such as relational or foundational databases
• Experience with database management software

Duties and Responsibilities

Data Modelling

• Develop data structures and enable physical implementation by providing the data model.
• Establish data modelling principles, standards and development methodology.
• Ensure all data modelling activities and deliverables are aligned to the development methodology and to the data modelling principles and standards
• Facilitate data flow understanding by collating data flow diagrams outlining the flow data across systems and interfaces.
• Identify opportunities for re-use of the data model.
• Identifying installation solutions for new databases
• Determining the requirements for a new database
• Creating systems to keep data secure
• Auditing database regularly to maintain quality

Data Architecture

• Provide guiding principles and data architecture
• Address business data needs
• Lead the adoption of the data architecture 
• Monitor and evaluate competitive offerings
• Identify the business impact of change and risks associated
• Enable organisation wide solutions to integrate well with existing practices by developing mitigating actions and change strategies
• Consider not only the optimisation of the system, but also the long term viability of the system.
• Support the achievement of the business strategy, objectives and values.
• Seek opportunities to improve business processes, models and systems through agile thinking

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Formal Qualifications:

• Matric (Grade 12).

Experience and Knowledge:

• At least 2 years of experience in the Financial Services or Life Assurance industry in an administrator role.
• Basic knowledge of the Life Assurance or Financial Services industry.

Main duties and responsibilities:

• Upload and follow up on the following queries: premiums, change of beneficiary, debit orders, letters of authority, change of broker, amendments, change of DOC, change of details, claims, etc.

Check and capture applications:

• Within 4 hours of being received.
• With a 95% accuracy level.
• Support functions include performing daily routine procedures.
• Monitor incompletes and service requests and communicate outstanding applications and Aftersales Service requests started.
• Communicate outstanding requirements after the request has been uploaded.
• Complete an annual assessment on appropriate systems.
• Provide administrative backing to the Life Specialists and directly to intermediaries.
• Provide quotations and statements of benefits to intermediaries.
• Take ownership of service level standards and ensure they are achieved consistently.
• Assist the Life Specialists in organising broker workshops.
• Ordering necessary forms and brochures for the office when needed.

go to method of application »

Qualification:

• Matric. 
• A three year or higher bachelor’s degree or national diploma. 
• A completed NQF 5 – Wealth Management or RFP 3 would be advantageous. 

Experience:

• At least 2 years’ experience in the financial services or Life Assurance industry in a sales and/or service related role.

Duties and Responsibilities

• To support and service intermediaries in their sales efforts by preparing quotes, statement of benefits and other relevant supporting information.
• Constant communication and feedback to advisers relating to all aspects of intermediaries operations.
• To plan, organise and control liaisons with intermediaries, their managers. 
• To ensure continuous improvement of service standards to clients.
• To ensure alignment to Treating Customers Fairly (TCF), in all business practices.

go to method of application »

Formal Qualifications:

• Matric (Grade 12).

Experience and Knowledge:

• At least 2 years of experience in the Financial Services or Life Assurance industry in an administrator role.
• Basic knowledge of the Life Assurance or Financial Services industry.

Main duties and responsibilities:

• Upload and follow up on the following queries: premiums, change of beneficiary, debit orders, letters of authority, change of broker, amendments, change of DOC, change of details, claims, etc.

Check and capture applications:

• Within 4 hours of being received.
• With a 95% accuracy level.
• Support functions include performing daily routine procedures.
• Monitor incompletes and service requests and communicate outstanding applications and Aftersales Service requests started.
• Communicate outstanding requirements after the request has been uploaded.
• Complete an annual assessment on appropriate systems.
• Provide administrative backing to the Life Specialists and directly to intermediaries.
• Provide quotations and statements of benefits to intermediaries.
• Take ownership of service level standards and ensure they are achieved consistently.
• Assist the Life Specialists in organising broker workshops.
• Ordering necessary forms and brochures for the office when needed.

go to method of application »

Minimum Requirements

• Matric (Grade 12)
• Minimum 15 years short term insurance claims experience
• Minimum 10 years Loss Adjusting or Short-Term Verification Experience
• Claims Management experience
• Motor-, Non-Motor-and Commercial Claims experience
• Conflict management and Client service
• Computer literate
• Code 8 Driver’s license with own vehicle.
• CFE Qualification (Advantage)

Duties and Responsibilities

Claims  

• Provide focus on profitability measures in terms of claims spent and act as support for the Technical Operational Manager of PPS STi.
• Assess the merits of all claims to determine their validity against the policy wording.
• On a daily basis check all claims registered and determine the way forward (Immediate settlement, Fast Track verification, Full Verification)
• Monitor the financial movements of claims by collating claims paid and the estimates.
• Guide and initiate change initiatives in the PPS Short Term Claims area through regularly engaging with the area and giving support with continuous monitoring and auditing.
• Physical checking up on SAPS, Towing, witnesses to determine the way forward with the claim.
• Do all IA and NFO feedback and update the register.

Reporting & Audits

• Compile audit finding reports and distribute to all relevant stakeholders.
• Monitor statistics in order to timeously notify PPS STI management of any negative changes in claims.
• Constantly reviewing and identifying insufficient claims processes and efficiencies and recommend improvements to ensure cost efficiency.
• Checking/Auditing MBR (Motor Body Repair) Quotation and check if damages are consistent with the claim’s description.
• Checking/Auditing Non-Motor Claims, quotations and invoices.
• Checking alarm reports and keypad downloads. Obtain Lightning reports if needed.
• Keep record and provide a monthly report of savings.

go to method of application »

Qualification:

• Matric. 
• A three year or higher bachelor’s degree or national diploma. 
• A completed NQF 5 – Wealth Management or RFP 3 would be advantageous. 

Experience:

• At least 2 years’ experience in the financial services or Life Assurance industry in a sales and/or service related role.

Duties and Responsibilities

• To support and service intermediaries in their sales efforts by preparing quotes, statement of benefits and other relevant supporting information.
• Constant communication and feedback to advisers relating to all aspects of intermediaries operations.
• To plan, organise and control liaisons with intermediaries, their managers. 
• To ensure continuous improvement of service standards to clients.
• To ensure alignment to Treating Customers Fairly (TCF), in all business practices.

go to method of application »

Education

• Bachelor’s degree in computer science or information technology or related field advantageous, or equivalent proven experience in the role
• Certifications such as TOGAF or similar architectural framework (preferred)
• SAFe Architect, Archimate, BPMN 2.0 or equivalent (preferred)

Experience

• 3 - 4 years proven experience as a Solution Architect or similar role in an enterprise environment
• Experience working in a SAFe Agile environment
• Experience as a developer on a complex environment
• Proven experience on Google and Azure Cloud platforms
• Industry working experience an added advantage

Duties and Responsibilities

Solution Design & Implementation

• Develop and maintain a comprehensive understanding of business needs and strategic objectives
• Design end-to-end IT solution architectures that address business requirements and are aligned with enterprise architecture standards
• Ensure that solutions are scalable, sustainable, and integrate seamlessly with existing systems
• Oversee the implementation of IT solution Architectures, ensuring they are delivered on to the required quality standards, patterns and designs
• Maintain up to date library of current architecture state

Collaboration & Communication

• Work closely with business stakeholders, agile team leaders, and development teams to understand requirements and provide technical guidance
• Facilitate collaboration between cross-functional teams to ensure cohesive and consistent solution delivery
• Communicate complex technical concepts clearly and effectively to non-technical stakeholders

Technical Leadership 

• Supported by the Technical and Security Architects, provide technical leadership and mentorship to development teams, promoting best practices and high-quality standards
• Stay abreast of emerging technologies and industry trends and assess their potential impact on the business
• Advocate for the adoption of new technologies and methodologies that enhance productivity and innovation

Strategic Planning & Governance

• Contribute to the development and maintenance of the enterprise architecture roadmap
• Ensure solutions adhere to architectural principles, policies, and governance frameworks
• Participate in architecture reviews and provide constructive feedback to ensure solutions are aligned with strategic goals

Continuous Improvement

• Participate in retrospectives and reviews to identify opportunities for process and performance improvements
• Promote a culture of continuous learning and improvement within the team
• Support the evolution of the SAFe Agile framework within the organisation