Vacancies at Premier FMCG (Pty) Ltd

Purpose of the job:

• Supervise and manage all activities of the warehouse by ensuring effective and efficient receiving, handling, storage, picking & stock movement from inbound to outbound.

Responsibilities:

• To execute and supervise the daily operations of the warehouse
• Ensure that warehouse floor space and height capacity is utilized to its maximum potential
• Ensure that the daily targeted picking slips are picked, checked and invoiced in accordance with the priority listing or routing
• Ensure that stock losses/gains are minimized to warehouse’s agreed objective to reduce bad goods
• Ensure that warehouse stock damage is managed and bad goods disposed of and accounted for as per procedures
• Ensure effective adherence to stock rotation system
• Ensure that all picking slips is accounted for and checked
• Ensure Coa’s are requested and received timeously
• Ensure that KPI’s set are met and recorded daily
• Ensure that all internal systems and procedures are adhered to
• Ensure that all reports daily or monthly are completed timeously and correctly
• Do warehouse inspections regularly on a daily basis with involvement from the employees as too direct and educate same
• Ensure cuts and alterations on picking slips are signed for and approved by yourself
• Supervise correct and accurate stock counts
• Communicate and report all warehouse incidents regularly and when requested
• Ensure daily and weekly Invocom’s for all staff under your control
• Ensure daily stock rotation and counts
• Inbound and outbound targets for loading and offloading are met

Qualification Requirements

Qualifications required:

• Minimum Grade 12 qualification
• Experience Requirements
• Work Experience required:
• Relevant experience in FMCG environment
• 2 years supervisory experience in a similar environment
• Warehouse and stock management experience
• Health and safety experience

Industrial relations experience

Key Outputs

• Competencies Work Experience required: (Knowledge, skills and attributes).
• Staff Management
• In and Outbound turnaround times
• Risk Management and Food Safety
• Stock Losses/Bad goods management
• Damages
• Stock count Accuracy
• On time reporting and reports
• Picking, checking, Invoicing targets met
• Housekeeping

Other Requirements:

• Pressurised environment
• 6-day shift worker position
• Required to work Saturdays, Sundays and Public Holidays as per business needs
• Required to work in alternative areas as required by the business

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Job Description

Purpose of the job:  Correct picking of products as per picking slip, staging in the checking lane and sealing or wrapping same once product is checked.

Responsibilities: 

• Safe working practices
• Housekeeping
• Standard operating procedures
• Qualification Requirements

Qualifications:

• Matric / Grade 12

Experience Requirements

Experience:

• Must have atleast 1-2 years experience at FMCG

Key Outputs

• Competencies (Skills and knowledge):
• Ability to function in a team
• Good communication skills
• Ability to work under pressure
• Be self-motivated
• Equipment knowledge
• Innovation/ continuous improvement
• Accountability
• Sense of urgency
• Respect

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Purpose of the job:

Supervising of teams and ensure adherence to all company policies and procedures.

Main objectives of the Call Centre Agent Supervisor:

• Always maintain excellent customer relations and have a professional attitude 
• Communicate with relevant stakeholders and other departments as needed on order specifications, additional needs, or special requirements
• Perform regular daily order schedule maintenance functions 
• Effectively manage behavior relating to staff punctuality 
• Always maintain excellent customer relations and have a professional attitude
• Oversee efficiency of operational processes, including duplicated lines / orders but not limited to all Call Centre SOP’s
• Always maintain excellent customer relations and have a professional attitude
• Participate in strategic planning and goal setting for various Call Centre functions
• Drive and deliver operational excellence
• Analyze business requirements and customer needs
• Research, identify methods to improve operations and reduce costs within your department
• Supervise and train employees
• Successful participation in the improvement of people engagement levels
• Discover training needs and provide coaching
• Ensure compliance with company policies and regulation
• Create an inspiring team environment with an open communication culture
• Delegate tasks and set deadlines
• Oversee day-to-day operation
• Monitor team performance and report on metrics
• Listen to team members’ feedback and resolve any issues or conflicts 
• Recognize high performance Supervise and motivate staff to perform their best
• Interacting with customers and handling customer queries including escalated queries for the team and complaints in a timely manner
• Ensure that SOPs are updated monthly
• Ensure adherence to orders verifications processes
• Provide Call Centre administrative support
• Perform regular daily order schedule maintenance functions
• Ensure that all reports are submitted in accordance with timelines provided
• Prompt attendance of various Invocoms – minutes to be communicated to line manager
• Meet specific service levels on a daily, weekly, and monthly basis
• Ensure all orders are accurately captured and on time
• Improve communication within the Call Center, Milling and sites
• Actively supervise, participate, and ensure Premier FMCG housekeeping standard is met by subordinates.

Qualification Requirements

Qualifications: 

• Grade 12
• Experience Requirements

Experince: 

•  3-5 years FMCG industry  in the same capacity
• 3-5 year sound knowledge of call centre processes 

Key Outputs

• Job Related Competencies (knowledge, skills, and attributes):
• Ability to drive for results and accountability
• Core business processes and capabilities
• Excellent communication skills
• Good analytical and problem-solving abilities
• High level of accuracy
• Innovation/continuous improvements
• Sense of urgency/ enthusiastic
• Strong customer service skills
• Job Related Skills:
• Numerical skills 
• Working with people 
• Telephone etiquette 
• Good written and oral communications I
• Disciplinary process skills (ER) 
• Excel analytical skills 

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Job Description

Purpose of the job:

• To administer the despatch process which entails receiving, capturing of stock, printing of documentation, invoicing and various other admin tasks.

Responsibilities:

• Receiving and capturing stock from bakeries
• Data Capture all despatch administration
• Invoices to be processed and captured
• Assist with customer complaints
• Checking of physical stock against system stock and verifying of figures
• Loading and Off Loads process
• Checking and verifying physical stock against picking slips on trucks
• Correct and accurate reporting

Other Requirements:

• Pressurized environment
• 5-day position
• May have to deal with customer complaints
• Required to work Saturdays, Sundays, Public Holidays or as per operational requirements
• Ability to work in a team environment to achieve daily deadlines
• Qualification Requirements
• Grade 12 (matric) certificate or equivalent
• Computer literate
• Logistics / Warehouse qualification (Recently qualified)

Experience Requirements

• 0 to 12 months work experience in an FMCG enviroment (added advantage)

Key Outputs

• Accuracy/ attention to detail
• Communication – written, verbal
• Numerical ability
• Innovation/Continuous Improvements
• Teamwork
• Accountability
• Sense of urgency/results orientation
• Respect

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Purpose of the job: 

  Responsible for the profitable availability of the Premier range and management of a team of staff to ensure achievement of sales targets in the JHB region and oversseeing the Free state and the Northen Cape Region. 

Key performance areas:

• To increase marginal contribution
• To sell the whole range
• To sell at the correct R per ton and grow volumes
• Grow relationships
• Increase profitable availability
• Trade intelligence without collusion
• Identify any sales opportunities
• Increase customer base
• To have blue ribbon bread in every available outlet in focus regions
• Shelf health
• Point of purchase excellence
• Correct order at the correct time (stock management)
• Manage expenses
• Management of returns and RSPs
• Drive and manage volumes for designated areas
• Ensure channel cycle activity is implemented and targets achieved
• Provide original market information
• Implement company’s URO
• To be the preferred supplier
• Effective administration
• Effective calling cycles

Qualification Requirements

• Relevant qualification relating to Sales and Marketing Management. 
• Experience Requirements
• Minimum 5 years’ experience in a FMCG Managerial position
• Experience in terms of HR and IR management – first formal discipline
• Key accounting experience
• Key Outputs

Other Requirements:

• Need to balance office and trade
• Relationship building is imperative
• Flexibility in terms of relevant client universe/ location

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Purpose of the job:    

• Manage and confirm correctness of loads/ products picked, received and accurate loading.

Responsibilities:

• Checking of picked loads and verifying same to be correct
• Checking received loads and ensuring that the necessary documentation is completed in full and correctly.
• Ensuring all product entering the warehouse is correctly palletised, damage free and traceability sticker completed in full and attached.
• Ensure that the daily targeted picking slips are picked, checked in accordance with the priority listing or routing
• Ensure that the team under his or her control adhere to prescribed policies and regulations.
• Ensure that warehouse stock damaged to agreed standard and disposed of and accounted for as per procedures
• Ensure that team under his/her control complete the set tasks and meet the said targets.
• Ensure that product is picked, checked and staged in correct lanes and labelled according to truck number and all pallets are ready for loading.
• Ensure that picking slips are signed by all relevant parties ( picker, checker and Goldfields checker) and corrections are signed for by the  checker and Goldfields checker
• Ensure that any product cuts are signed for by the Supervisors and picking slips are handed to the invoicing clerk
• Ensure proper timekeeping of all team members under his/her control
• Partake in stock counts and ensure accurate and effective counts
• Control of bad goods within the warehouse
• Report any irregularities to superiors
• Report mispicks
• Report damages

Qualification Requirements

Qualifications:

• Matric/ Grade 12
• Experience Requirements
• Experience:
• 2-3 years experience in warehouse
• Experience in FMCG Environments

Key Outputs

• Competencies (knowledge, skills and attributes):
• Excellent communication skills
• Excellent figure orientation skills
• Planning & organizing
• Ability to work under pressure.
• Good administrative skills.
• Be able to manage through people (team work).
• Team Player
• Lead by example.
• Attention to detail