Vacancies at Virgin Active South Africa

Job Description

• Virgin Active is seeking certified and passionate Personal Trainers who want to build a successful fitness business within our world-class facilities.
• As a PT, you will operate independently, servicing your own clients while leveraging the Virgin Active brand, environment, and business support.

Key Responsibilities:

• Deliver 1-on-1 or small group personal training sessions.
• Attract and retain your own client base within the club.
• Maintain a visible and professional presence on the training floor.
• Conduct complimentary intro sessions with new members.
• Manage your own business admin, bookings, and schedule.
• Promote a safe, clean and motivating environment.

Minimum Requirements:

• Certified Personal Trainer (NQF Level 5 or higher).
• Business acumen and self-management skills.
• Friendly, professional demeanour.
• Strong communication and motivational ability.

Opportunity Includes:

• Discounted rental structure in month 1 and 2 for first-time tenants.
• Ongoing training support and access to our PT Business School.
• Exclusive uniform / gear.
• Access to national club network and premium facilities.

Closing Date 31 October 2025

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Job Description

Your Purpose...

• To inspire people to live active lives shall be responsible for completing maintenance plans and tasks.
• Assisting with maintenance administration.
• The Maintenance Operator is hands on in their position completing maintenance plans and tasks, to the Regional standards and at all times delivering service excellence.

Your Duties and Responsibilities...

COMPLETING MAINTENANCE PLANS AND TASKS AS INSTRUCTED

• Check job book, fitness checklist and open/close MOD checklist for faults.
• Complete tasks from RAP sheet of brand standards and within time constraints.
• Attend to breakdowns/incidents as required and within turn around time.
• Receive instructions from daily meeting with Maintenance Technician/Manager.
• Carry out preventative maintenance and service plans.
• Be hands on in repair of all equipment, and premises (including outside of premises).

Complete daily tasks according to timelines and standards.

Work within all health & safety requirements.

• Good general housekeeping.
• Ensure cleanliness, hygienic, safe, tidy work areas.
• Correct storage of tools, consumables and equipment.
• To familiarise self with OSH Act.
• To seek advice if unclear on the correct usage/storage of any equipment/consumable in terms of health & safety.

Assisting with Maintenance Administration

B1: Complete stock control

• Monitor regularly used consumables
• Report need for replacement to management.

B2: Assist with reports 

• Complete pool logs.
• Complete downtime reports.
• Mark off completed tasks in job books.
• Complete standard checklists for preventative maintenance.

Our Minimum Requirements...

We can't live without...

• Matric
• 1-2 years experience in a similar role

We'd like you to have...

• Adaptability (must be able to adapt to a fast paced, changing environment)
• Be curious (must be willing to succeed, seek opportunities to learn and grow)
• Have a winning mentality (must be willing to go over and above to achieve success)
• Must be motivated to achieve success.
• A commitment to making a difference in people’s lives.
• A Growth mindset
• The ability to work independently.
• Trustworthiness (must always act in doing the right thing)
• A drive to create moments of magic for our members.
• The ability to make decisions and take ownership and responsibility for the decision.
• Action orientation

We'd love you to have...

• Wellness knowledge, beyond the health club
• The ability to make quick and bold decisions.
• The ability to be agile.
• The ability to be collaborative.
• High Interpersonal skills (EQ)

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Job Description

Your Purpose...

• To inspire people to live active lives through delivery of excellent member service, auditing, banking, checking and processing contracts, administering payroll processes, administering orders, petty cash, monitoring and controlling uniform stock, ensuring effective communication to all departments and managing and developing departmental staff.
• As the custodian of the Company’s Administrative Policies & Procedures, the Club Administrator is responsible for minimizing risk within this framework, whilst simultaneously providing the smooth flow of administration and excellent member service.

Your Duties and Responsibilities...

Delivering Excellent Member Service

Resolve member queries and requests

• Respond & action member queries and requests within 24 hours.
• Ensure database is maintained by updating changes of member details as requested.
• Process refunds and follow up to ensure they are actioned timeously.
• Action any relevant changes on DIY in accordance with the Framework of Authority.
• Capture cancellation / change of information requests daily and follow up to ensure actioned.
• Log relevant member notes

Capture manual access stats

• In the event of access downtime, ensure that all manual access stats are accurately captured onto the system within 36 hrs

Auditing

• Audit all pre-printed stationery to ensure payments were received
• Reconcile access card report to receipts to ensure payments were received
• Complete incident reports and highlight any discrepancies with the Club General Manager
• Perform daily, weekly & monthly audits to ensure compliance to audit requirements
• Respond and correct findings from audit reports

Banking

• Complete the banking process as per policy and procedures
• Log cash losses on Risk Management site
• Print and reconcile relevant banking reports and log calls where necessary to ensure that member’s accounts are corrected timeously
• Complete till float counts

Check and Process Contracts

• Check and process membership contracts
• Ensure that code changes, mini month end, month end requirements, commission schedules and breakdown reconciliations are performed
• Highlight any misrepresentation or contract discrepancies

Administer Payroll Processes in Club

• Capture employee documentation (take on’s, transfers, terminations)
• Check salary data received from HOD’s and ensure its submitted to NHO for payment
• Action salary deductions
• Check salary reports to ensure accuracy and correct remuneration of all staff
• Reconcile and update leave documentation

Administer Orders

• Place & receipt orders for pre-printed stationery, general stationery and uniforms

Petty Cash

• Manage & issue petty cash as per policy & procedures
• Perform weekly reconciliations and submit claims to NHO to ensure sufficient petty cash available at all times
• Log cash losses on Risk Management site

Monitor and Control Uniform Stock

• Reconcile uniform orders against deliveries
• Issue uniform and ensure deductions are actioned
• Maintain uniform reconciliation to accurately track all uniforms issued as well as keep record of remaining uniform allocations

Effective Communications

• Inform all departments of new admin policies and procedures
• Provide training on admin policies and procedures to all staff as required
• Ensure that tasks are carried out timeously and in accordance with Admin & Payroll timetables
• Managing and Developing Departmental Staff
• Manage discipline and performance of staff

Training of department staff

• Develop growth plan for administration staff
• Arrange for training in line with growth & succession plan
• Maintain and update staff files of the Administration department

Our Minimum Requirements...

We can’t live without… (Minimum Requirements)

• Matric\ grade 12 qualification
• Relevant tertiary qualification
• Minimum of 2-4 years in an administration or similar role
• Advanced in finance and HRMS systems
• Intermediate skill in the Microsoft suite, i.e. excel, word and powerpoint
• Be member centric in all dealings
• Have exceptional organization and planning skills

We’d like you to have… (Attributes)

• Have excellent communication skills
• Must take a proactive approach
• Be solutions oriented
• Adaptability (must be able to adapt to a fast paced, changing environment)
• Be curious (must be willing to succeed, seek opportunities to learn and grow)
• Have a winning mentality (must be willing to go over and above to achieve success)
• Must be motivated to achieve success.
• A commitment to making a difference in people’s lives.
• A Growth mindset
• The ability to work independently.
• Trustworthiness (must always act in doing the right thing)
• A drive to create moments of magic for our members.
• The ability to make decisions and take ownership and responsibility for the decision.

We’d love you to have… (additional skills)

• Wellness knowledge, to engage and inspire others to take a holistic approach to wellness.
• The ability to be agile.
• The ability to be collaborative.
• High Interpersonal skills (EQ)

Closing Date 05 October 2025

go to method of application »

Job Description

Your Purpose...

• To inspire people to live active lives through delivery of excellent member service, auditing, banking, checking and processing contracts, administering payroll processes, administering orders, petty cash, monitoring and controlling uniform stock, ensuring effective communication to all departments and managing and developing departmental staff.
• As the custodian of the Company’s Administrative Policies & Procedures, the Club Administrator is responsible for minimizing risk within this framework, whilst simultaneously providing the smooth flow of administration and excellent member service.

Your Duties and Responsibilities...

Delivering Excellent Member Service

Resolve member queries and requests

• Respond & action member queries and requests within 24 hours.
• Ensure database is maintained by updating changes of member details as requested.
• Process refunds and follow up to ensure they are actioned timeously.
• Action any relevant changes on DIY in accordance with the Framework of Authority.
• Capture cancellation / change of information requests daily and follow up to ensure actioned.
• Log relevant member notes

Capture manual access stats

• In the event of access downtime, ensure that all manual access stats are accurately captured onto the system within 36 hrs

Auditing

• Audit all pre-printed stationery to ensure payments were received
• Reconcile access card report to receipts to ensure payments were received
• Complete incident reports and highlight any discrepancies with the Club General Manager
• Perform daily, weekly & monthly audits to ensure compliance to audit requirements
• Respond and correct findings from audit reports

Banking

• Complete the banking process as per policy and procedures
• Log cash losses on Risk Management site
• Print and reconcile relevant banking reports and log calls where necessary to ensure that member’s accounts are corrected timeously
• Complete till float counts

Check and Process Contracts

• Check and process membership contracts
• Ensure that code changes, mini month end, month end requirements, commission schedules and breakdown reconciliations are performed
• Highlight any misrepresentation or contract discrepancies

Administer Payroll Processes in Club

• Capture employee documentation (take on’s, transfers, terminations)
• Check salary data received from HOD’s and ensure its submitted to NHO for payment
• Action salary deductions
• Check salary reports to ensure accuracy and correct remuneration of all staff
• Reconcile and update leave documentation

Administer Orders

• Place & receipt orders for pre-printed stationery, general stationery and uniforms

Petty Cash

• Manage & issue petty cash as per policy & procedures
• Perform weekly reconciliations and submit claims to NHO to ensure sufficient petty cash available at all times
• Log cash losses on Risk Management site

Monitor and Control Uniform Stock

• Reconcile uniform orders against deliveries
• Issue uniform and ensure deductions are actioned
• Maintain uniform reconciliation to accurately track all uniforms issued as well as keep record of remaining uniform allocations

Effective Communications

• Inform all departments of new admin policies and procedures
• Provide training on admin policies and procedures to all staff as required
• Ensure that tasks are carried out timeously and in accordance with Admin & Payroll timetables
• Managing and Developing Departmental Staff
• Manage discipline and performance of staff

Training of department staff

• Develop growth plan for administration staff
• Arrange for training in line with growth & succession plan
• Maintain and update staff files of the Administration department

Our Minimum Requirements...

We can’t live without… (Minimum Requirements)

• Matric\ grade 12 qualification
• Relevant tertiary qualification
• Minimum of 2-4 years in an administration or similar role
• Advanced in finance and HRMS systems
• Intermediate skill in the Microsoft suite, i.e. excel, word and powerpoint
• Be member centric in all dealings
• Have exceptional organization and planning skills

We’d like you to have… (Attributes)

• Have excellent communication skills
• Must take a proactive approach
• Be solutions oriented
• Adaptability (must be able to adapt to a fast paced, changing environment)
• Be curious (must be willing to succeed, seek opportunities to learn and grow)
• Have a winning mentality (must be willing to go over and above to achieve success)
• Must be motivated to achieve success.
• A commitment to making a difference in people’s lives.
• A Growth mindset
• The ability to work independently.
• Trustworthiness (must always act in doing the right thing)
• A drive to create moments of magic for our members.
• The ability to make decisions and take ownership and responsibility for the decision.

We’d love you to have… (additional skills)

• Wellness knowledge, to engage and inspire others to take a holistic approach to wellness.
• The ability to be agile.
• The ability to be collaborative.
• High Interpersonal skills (EQ)

Closing Date 13 October 2025

go to method of application »

Job Description

Our purpose is…

• To change people’s lives for the better through wellness. We are passionate about supporting people to lead healthy fulfilled lives by providing a space where they can focus on their physical, mental and social well-being.
• Our mission is to create an environment where wellness works for everyone. At Virgin Active wellness is not just about fitness- it’s about creating real experiences that support members in their holistic health journey.
• We provide a luxury wellness environment that fosters personal growth, community, and transformation. Our approach is accessible, inclusive, and built on the foundation of social wellness. We operate as a full-time onsite function - because we believe the best ideas come to life when we’re collaborating in person, sharing thoughts, and building together.

Our wellness offering is built on core pillars which define who we are and how we deliver on our promise:

• Refreshing Real Experiences: Authentic, engaging experiences that inspire lasting wellness.
• Holistic Wellness: A comprehensive approach integrating fitness, mental health, nutrition, and recovery.
• Curated Guidance and Progress: Personalized coaching and programs to support sustainable progress.
• Communities Without Conformity: Diverse, welcoming environments where everyone feels empowered

Your Purpose...

• The role of the Experience Consultant is to ensure we deliver on the business expectation of Unreasonable Hospitality.
• The role will be key to deliver on a seamless and integrated experience for every member from guiding the member effortlessly from initial engagement through onboarding and beyond, delivering a truly holistic wellness experience.

Your Duties and Responsibilities...

Member Experience

• Be the primary point of engagement for members, elevating their member experience at every Addressing member queries and uphold exceptional standards of administration and support.
• Create a welcoming and inclusive environment for all our members, making them feel that they belong, whilst building a community among our members
• Be available to engage and connect with members across the club, from point of entry to the club all the way to assisting our members with new member visits
• Ensure accurate processing of membership details, adhering to policy and data protection regulations
• Be proactive and seek opportunities to implement processes to enhance the membership journey ensuring efficiency across all interactions.
• Take initiative and demonstrate ownership in every situation, recognizing the impact of customer satisfaction on club success.
• Provide advice on all exercise activities to maximize member engagement.

Membership Sales and Retention

• Be accountable for achieving individual and team monthly membership sales, retention, and growth targets.
• Drive the club’s success by consistently meeting net growth, revenue, and sales objective.
• Deliver on all activity targets to support sustainable membership expansion.
• Customize membership solutions to fit individual needs and actively grow corporate memberships within the local community.
• Generate new member sales through creative promotional campaigns, both inside and outside the club, while collaborating effectively with other departments.
• Drive net membership growth using the marketing tools available
• Achieve stipulated KPIs by embedding sales processes across the club and working closely with product teams to enhance the prospect-to-member journey.
• Implement daily required activity based on conversions.
• Drive new leads.
• Book appointments for prospective members.
• Conduct club tours.
• Facilitate a seamless onboarding process within the first 90 days of a member joining.

Ancillary Sales

• Deliver expert guidance on Virgin Active products, ensuring members maximize their wellness experience.
• Keep updated on product offerings, trends, and innovations, actively supporting company initiatives and driving continuous improvement.
• Promote Personal Training and all other ancillary products by effectively communicating its benefits, encouraging trial, and fostering uptake among new members.
• Advise additional products and services to support the member experience and goals.
• Assist with bookings of PT packs and other ancillary packs.

Additional Duties

• Complete all administrative processes and procedures as required from the company timeously
• Recognize the significance of member retention and your role in nurturing relationships with new members.
• Support the smooth operation of your club and consistently provide exceptional member experiences consistently.
• Remain flexible and willing to undertake additional tasks to maintain brand standards and ensure smooth club operations.
• Uphold punctuality, reliability, and commitment to your role.
• Manage your time effectively to maintain staffing levels, including weekend and late hour shifts as needed to meet performance targets.
• Fulfil the duties of the “Manager on Duty” Shift as required.
• Create an inclusive, welcoming and engaging environment for all team members.

We can't live without... (Minimum Requirements)

• Grade 12 Senior Certificate or NQF level 4 equivalent
• Minimum of 2 years’ proven sales experience with a successful track record
• At least 1 year experience in a face-to-face customer service/hospitality role
• Strong communication, interpersonal and presentation skills
• Must have a natural orientation to deliver exceptional member experiences to prospective and existing members.
• Proven ability to meet targets, analyze data and work with budgets
• Experience in running marketing promotions
• Must be comfortable working with digital platforms
• Sound knowledge of Virgin Active exercise experiences
• Comprehensive understanding of the customer journey and how to deliver an exceptional customer experience
• Passionate about people, service and exercise
• Professional, confident and aligned with Virgin Active

We'd like you to have... (Attributes)

• Adaptability (must be able to adapt to a fast paced, changing environment)
• Be curious (must be willing to succeed, seek opportunities to learn and grow)
• Have a winning mentality (must be willing to go over and above to achieve success)
• Must be motivated to achieve success.
• A commitment to making a difference in peoples' lives.
• A Growth mindset
• The ability to work independently 
• Must be respectful and have a good level of empathy for others
• A drive to create memorable moments for our members.
• The ability to make decisions and take ownership and responsibility for the decision.
• Action orientation

We'd love you to have... (additional skills)

• Relevant tertiary qualification in Sales, Marketing or related field
• Knowledge of industry trends, fitness and exercise experiences
• The ability to be agile
• The ability to be collaborative
• High Interpersonal skills (EQ)

Closing Date 13 October 2025

go to method of application »

Job Description

Our purpose is…

• To change people’s lives for the better through wellness. We are passionate about supporting people to lead healthy fulfilled lives by providing a space where they can focus on their physical, mental and social well-being.
• Our mission is to create an environment where wellness works for everyone. At Virgin Active wellness is not just about fitness- it’s about creating real experiences that support members in their holistic health journey.
• We provide a luxury wellness environment that fosters personal growth, community, and transformation. Our approach is accessible, inclusive, and built on the foundation of social wellness. We operate as a full-time onsite function - because we believe the best ideas come to life when we’re collaborating in person, sharing thoughts, and building together.

Our wellness offering is built on core pillars which define who we are and how we deliver on our promise: 

• Refreshing Real Experiences: Authentic, engaging experiences that inspire lasting wellness
• Holistic Wellness: A comprehensive approach integrating fitness, mental health, nutrition, and recovery.
• Curated Guidance and Progress: Personalized coaching and programs to support sustainable progress.
• Communities Without Conformity: Diverse, welcoming environments where everyone feels empowered.

Your Purpose... 

• To lead net membership growth and deliver exceptional “Unreasonable Hospitality” experiences through the Experience Consultant team for both our prospective and existing members whilst engaging with the Virgin Active brand, with the purpose of achieving the business growth objectives.
• The role will be key to deliver a seamless and integrated experience, guiding the entire member journey effortlessly, to truly deliver a holistic wellness experience for our members.

Your Duties and Responsibilities...

Member Experience

• Delivery of a consistently high Net Promoter Score (NPS)/ Member satisfaction rating (CSAT)
• Reduce complaint volumes and improve resolution turnaround times
• Positive member feedback trends reflected in surveys and feedback platforms
• Improved facility usage and retention through enhanced service delivery

 Net Membership Growth

• Achieve and exceed monthly and quarterly net membership growth targets for the club
• Actively improve member retention percentage year on year
• Achieve and exceed member acquisition through campaigns, referrals and partnerships
• Contribution in new member acquisition through upselling and cross-selling of products and services to drive holistic wellness growth and retention of members

 Community and Wellness Engagement

• Successful execution of wellness events, programs and social initiatives with measurable member participation
• Increased engagement levels within member community (attendance at events, participation in challenges, community platforms)
• Partnerships established with local wellness, corporate and community organizations driving additional member value and leads

People Leadership and Management

• Drive high performance experience culture among the experience teams to achieve set KPI’s
• Ensure the improvement of employee engagement within the experience team
• Reduce staff attrition, through effective onboarding, coaching and people retention strategies
• Measurable improvements in service and sales through on the job training interventions
• Perform Manager on Duty Responsibilities in club, ensuring opening and closing functions are managed and executed

Marketing and Brand Activation

• Effective execution of marketing campaigns driving in club traffic and lead generation
• Enhanced digital and social media engagement metrics at club level
• Measurable contributions to brand visibility through events, partnerships and community presence

Data Driven Performance Management

• Accurate, timely reporting on sales, member satisfaction and retention metrics
• Consistent use of data and analytics to refine sales strategies and member experience

We can’t live without… (Minimum Requirements)

• Matric/Grade 12 qualification
• Relevant tertiary qualification would be advantageous
• Minimum 2-4 years’ management experience in Health and fitness, wellness or a customer focused industry which includes sales management (leading a sales team)
• Proven successful experience in achieving net member growth targets
• Demonstrated success in managing member experiences, activations and events
• Proven ability to lead, manage and develop teams to achieve business outcomes
• Strong sales and negotiation skills with the ability to close deals under pressure
• Financial acumen: highly numerate with proven knowledge of budgeting, P&L, and financial reporting
• Excellent analytical, organizational and problem-solving skills
• Strong communication and customer service skills with a passion for delivering exceptional member experience
• Proven experience using digital engagement platforms for sales, marketing or member engagement.

We’d like you to have… (Attributes)

• Adaptability (must be able to adapt to a fast paced, changing environment)
• Be curious (must be willing to succeed, seek opportunities to learn and grow)
• Have a winning mentality (must be willing to go over and above to achieve success)
• Must be motivated to achieve success
• A commitment to making a difference in peoples' lives.
• A Growth mindset
• The ability to work independently
• Trustworthiness (must always act in doing the right thing)
• A drive to create memorable experiences for our members.
• The ability to make decisions and take ownership and responsibility for the decision.
• Action orientation

We’d love you to have… (additional skills)

• Wellness knowledge, to engage and inspire others to take a holistic approach to wellness
• The ability to be agile
• The ability to be collaborative
• High Interpersonal skills (EQ)

 Closing Date 13 October 2025