Vacancies at Vodacom

Role Purpose

The Solution Architect is responsible for designing and leading the implementation of solutions and capability architecture for a particular business capability/user journey, according to the overall digital vision and target architecture. This role is responsible for the technical analysis and holistic solution design of future capabilities and features, including external dependencies, cross-domain APIs, and technical enablers/stories. This role is responsible for reviewing the target architecture vision and roadmap, evaluating and prioritizing roadmap items, and translating them into designs and non-functional requirements. This incumbent is responsible for providing support to engineering to ensure the development of technical stories is aligned to defined architecture paradigms, principles, and patterns.

Your Responsibilities Will Include

• Translate the overall digital vision and target architecture into corresponding solution designs and change requirements.
• Design end-to-end solutions and cross domain integration and APIs.
• Define non-functional, operational, and quality requirements for solutions.
• Define technical stories to enable business capabilities, fostering re-use of existing components, and accept technical features following demos.
• Collaborate to plan the release of technical stories.
• Provide guidance to delivery teams to ensure alignment.
• Facilitate solution compliance to security, privacy, and regulatory needs.
• Manage technical debt and technology obsolescence at solution level.
• Advocate adoption of new technologies into solutions.

Ideally you should have possess the following

• Matric/Grade 12 is essential.
• Bachelor’s Degree in Computer Science, Information Systems, Systems Analysis, or another related field.
• 3 to 5 years of experience in at least three disciplines, such as solution or technical architecture, application development, middleware, information analysis, database management, or operations in a multitier environment.
• Extensive exposure to multiple, diverse technologies and processing environments.
• Extensive experience in business capability modeling and technical and solution architecture development in a digital business context.
• Experience working with agile methodologies, such as Scrum, Kanban, XP, TDD, and BDD.
• Professional experience and knowledge of digital and Telecommunications industries are strongly preferred.

Closing date for Applications: 27 September 2022.

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Role Purpose

The County Specialist/FSC role is a hands on operational and tactical role that is responsible for driving sales and service performance and business model compliance across segments and channels within their specified area of distribution (cluster)

The role is accountable for building and maintaining relations with key stakeholders, which include trade and channel partners, the internal organization and suppliers. to effectively support retail in terms of operational excellence in sales, service, and customer experience.

Your Responsibilities Will Include

Sales Management

• Drive target-related growth of sales and revenues within the specified area of distribution (cluster)
• Manage the enablement of the sales processes across channels
• Ensure implementation and success of new products and services across channels and identify opportunities to drive product awareness
• Monitor competitor activity and ensure gap closure through the development of competitor activity plans

Distribution and Marketing Management

• Manage the distribution points in terms of products and services in the correct channel segments
• In conjunction with the Go-to-Market team, manage distribution channels with a focus area within the allocated cluster
• Identify strategic marketing events to maximize profitability for area of responsibility, and liaise with GTM team to facilitate promotions, presence branding and recommend ATL marketing opportunities within the clusters distribution

Customer Experience Management

• Achieve the tNPS and NPS targets across all segments and channels
• In collaboration with Go-to-Market, support and manage performance across distribution points/stores by analysing, scores/data and opportunities to improve the customer Experience
• Operations Excellence and Reporting
• Manage store operational compliance via field services and associated systems
• Ensure policies are adhered to across distribution points/stores
• Ensure governance and adherence of retail operating model
• Plan, implement and manage recovery plans for underperforming stores within the cluster/region
• Measure, Analyse and Report on a monthly basis on key activities , findings , learnings and areas of improvement and identify opportunities to improve sales and service within retail that will positively impacts revenues , market share and customer experience
• Provide executive management reports or other applicable or ad hoc reports that may be required
• Provide a range of reports to ensure that agreed SLA’s and performance are measured and monitored on an ongoing basis
• Support the implementation of all Retail capabilities and ensure this is maintained at all time as part of BAU

Relationship Management

• Engage and manage the relationships with various stakeholders – Vodacom Head Office, regions teams, suppliers and stores
• Negotiate and collaborate to achieve the best results outcome that positively impact customer experience (NPS/TNPS/Trade Partners, etc
• Serve as the first point of contact Branded stored for escalations assistance

Training Management

• Ensure adherence of all channel to training requirements and that all training has been completed prior to rendering services
• Drive and support Vodacom Academy on all training initiatives that need to be implemented and monitor performance
• Ensure the trades knowledge levels are of the recommended standards - Identify Knowledge level gaps
• Drive key findings/learning with Vodacom Academy to ensure better and optimal knowledge levels in trade

Field Management

• Ensure that field targets are achieved via the associated system.
• Ensure the use of all applicable systems required to manage the channels e.g. OBI
• Drive Red Flag closures via the regional support structure/field teams.
• Ensure regional SLA targets are achieved by the Field team
• Adhere to weekly visits and monthly call cycle

Digital Management

• Ensure adherence and use of all digital capabilities, tools made available to render services
• Adapt and embrace the use and implementation of digital system, process and/or innovative new technologies and solutions

The Ideal Candidate For This Role Will Have

• Must have technical/professional qualifications:
• Matric / Grade 12
• 3-year commercial diploma or degree (NQF 6 or higher) or SAQA accredited equivalent
• 1-3 years of relevant experience in small to medium business development ,marketing or sales
• 1-3 years’ experience within Retail or Business environment with exposure to (Operating Model management, Projects implementation and monitoring, commercial and performance management ( essential) , stakeholders management ( highly beneficial)
• Work experience in the telecommunications industry ( beneficial)

OR

• Matric / Grade 12
• 3-5 years relevant experience in small to medium business development, marketing or sales
• 3-5 years’ experience within Retail or Business environment with exposure to (Operating Model management, Projects implementation and monitoring, commercial and performance management ( essential) , stakeholders management ( highly beneficial)
• Work experience in the telecommunications industry (beneficial)
• Drivers License EBO – Essential
• Core Competencies, Knowledge And Experience
• Business/Operational environment within the in Retail /Sale/Service Industry

SLA Management

• Strong planning, organizing and multiskilling ability
• Effective conflict resolution and interpersonal skills
• Creative and innovative
• Excellent communication skills
• Analytical skills
• Problem solving and decision making
• Multiple stakeholder co-ordination
• Self-management and awareness
• Excellent follow up and follow through
• Good business acumen and ability to think holistically
• Customer centric and ‘can do’ culture
• Adapting and Responsive to Change
• Proactive use of initiative
• Exposure to dealing with various audience and levels internally and externally
• Proven Sales and Marketing record

Closing date for Applications: 29 September 2022.

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Role purpose

This Senior Specialist: Marketing role is based within Vodacom Business.

The Senior Specialist: Marketing will be responsible for the strategy, planning, and execution of product and segment marketing activities across various communication channels, brand development, and products and services. To drive real business impact including increasing market share .

Your Responsibilities Will Include

• Skills to effectively deliver the right message, to the right segment, at the right time, and evaluate the most relevant ways of communicating both now and in the future.
• Build long-term customer relationships and ROI. Skill to consistently apply Vodacom/ Vodafone Brand Framework, Purpose, and pillars within all marketing activities and embed them across the business.
• Aligns multiple marketing activities to reinforce consistent Brand communications.
• Skill and creativity that are applied to developing insightful and consistent marketing content to build Vodacom/ Vodafone brand equity, share, NPS, etc.
• Skill to effectively and consistently use digital technology within customer touchpoints to improve the Vodafone/Vodacom experience.
• Fully integrate digital into the campaign strategy. Develop and execute
• budget plans based on a positive ROI and in line with sales objectives.
• The level of skill to manage, maintain and improve effective relationships with partners and suppliers. Challenges partners or suppliers to move beyond the usual and think outside the box.
• Actively manage all 3rd party outsources relationships as per SLAs and as per the policies and procedures stipulated by procurement.
• Responsible for Marketing Budget spending by Segment/product/event allocation.
• Demonstrate and track ROI for all investments.

Ideally You Should Possess The Following

• Matric/Grade 12 is essential.
• Relevant bachelor's degree or equivalent.
• Minimum 5 To 8 Years Experience.
• Minimum 3-5 years of Cloud Technology Industry experience.
• B2B Marketing experience.
• Enterprise Digital Acceleration and Execution
• Brand Management and Advocacy 3rd Party Relationships
• Digital Acceleration and Execution and Creative Content.
• GTM Execution.
• Data-Driven marketing strategies.

Closing date for Applications

• 27 September 2022.

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Role Purpose

• The Senior Software Engineer: Sales & Marketing Domain Lead role is based within the Technology Business Unit.
• The Senior Software Engineer: Sales & Marketing domain lead is responsible for owning, leading, and driving software engineering practices in the Sales & Marketing domain within Digital Engineering.
• In this role, you will be providing expert knowledge of prototype creation, module, and solution design for the solutions and technology used in the Sales & Marketing domain, e.g. Catalogue Management, Shopping Carts, Coverage Maps, and Search.
• You will be required to collaborate with other software engineering leads to improve the overall practice of Software Engineering across the delivery organization, ensuring the development and maintenance of highly skilled and motivated practice members.
• This role is also expected to be a DevOps team member and spend at least 25% of the time on activities that contribute to the improvement of the internal open source model, in specific technology practices related to development activities in the Sales & Marketing domain.

Your Responsibilities Will Include

• Leading the application practices and guardrails for the software engineers in the Sales & Marketing domain.
• Organizing interactions between the members of the Practice to nurture best practices and encourage knowledge- & tool-sharing.
• Act as a supporting leader, aiming at maturing the organization's readiness, vs. controlling the work.
• Providing guidance and harmonization of best practices on application methodologies and practices to ensure smooth communication and collaboration.
• Acts as a mentor for the Specialist resources in the Sales & Marketing domain, helping them grow in expertise and experience in application technologies to ensure that they have the skills and knowledge to execute in delivery squads that touch and impact the Sales & Marketing domain.
• Actively promote the internal open source model.

Ideally You Should Possess The Following

• Matric/Grade 12 is essential.
• Bachelor’s Degree in Computer Science, Information Systems, Business Administration, or another related field.
• At least 5 years of relevant experience of which a minimum of three years is in programming and/or systems analysis applying agile frameworks.
• Experience working with agile methodologies, such as Scrum, Kanban, XP, LSD, and FDD.
• Experience working with multiple programming and markup languages, such as HTML, CSS, JavaScript, Java, Ruby, SQL, XML, JSON, YAML, and Python, and paradigms such as object-oriented-, even-driven-, procedural-, functional-, and declarative programming.
• Strong knowledge of software architecture principles.
• Experience working in cloud-native environments.
• Professional Experience And Knowledge Of The Telecommunications Industry Preferred.
• Certified Scrum Developer (CSD) preferred.
• Competency in UX principles and practices preferred.

Closing date for Applications

• 27 September 2022.

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Role Purpose

The Specialist Software Engineer role is based within the Technology Business Unit.

The role of the Specialist Software Engineer is to be responsible for the development of new and existing products and shared microservices by creating prototypes and designing and building modules and solutions in iterative agile cycles. Develop, maintain, and optimize the business outcome. This role is responsible for estimating user and technical stories, designing and developing code, writing and executing unit and integration tests, and supporting testing of deliverables against the user and technical story acceptance tests

Your Responsibilities Will Include

• Estimate user and technical stories to help inform and prioritize the backlog.
• Design modules according to user stories and technical stories.
• Develop solutions according to designs and deploy using continuous integration and deployment pipelines.
• Develop and execute unit and integration tests; support testing against the user and technical story acceptance tests.
• Integrate the image-scanning and signing process to prevent vulnerabilities as part of an enterprise’s continuous integration/continuous delivery (CI/CD) process.
• Ensure applications are scanned during the build and run phases of the software development life cycle, emphasizing the scanning and identification of open-source components, libraries, and frameworks.
• Set up mandatory access controls, ensure separation of duties, and institute a secrets management policy.
• Deploy security products that provide whitelisting, behavioral monitoring, and anomaly detection to prevent malicious activity.
• Implement strong version control for code and components and by training the developers, and QA teams on secure coding practices.
• Deploy infrastructure automation tools to ensure that infrastructure provisioning and management are automated and streamlined to account for the dynamic nature of containerized workloads.
• Build and test applications in production-like environments by integrating DevOps toolchains with Kubernetes-based container orchestration tools.
• Focus on instrumenting applications to enable observability. This will involve deploying tools for additional logging, metrics collections, and distributed tracing.
• Manage incidents and problems as level two and level three support.

Ideally You Should Possess The Following

• Matric/Grade 12 is essential.
• 3-year degree/diploma Bachelor’s Degree or diploma in Computer Science, Information Systems, Business Administration, or other related field is essential.
• Cloud Development certification (eg. AWS Certified Developer) would be ideal.
• 3- 5 years of relevant experience in programming and systems analysis applying agile frameworks.
• Experience working with agile methodologies, such as SAFe, Scrum, Kanban, XP, LSD, and FDD.
• Strong knowledge of software architecture principles.
• Experience working in Continuous Integration and Continuous Deployment environments preferred.
• Experience and knowledge of Big Data and Analytics technologies preferred.
• Experience working in cloud-native (private cloud eg. Openshift and public cloud. Eg AWS, Azure Google Cloud) environments is preferred.
• Competency in UX principles and practices preferred.

Closing date for pplications

• 27 September 2022.

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Role Purpose

• Vodacom’s vision to be the leading digital company empowering a connected society, providing the best-segmented propositions and the best customer experience within our ecosystem.
• We will achieve this and deliver on our brand purpose by providing the best voice and data experience in the industry. Central to our aspirations will be the ability to offer an unmatched, operationally efficient, and commercially viable Vodacom experience across all physical and digital touch points. To support this vision Vodacom is striving to be a best-in-class brand marketing organisation.
• The Senior Brand Manager will be responsible for ensuring the Vodacom Masterbrand outputs are aligned with the brand strategy, and are translated in line with the brand ambitions for the brand This includes managing & supporting all customers within the business, implementing guidelines that give the brand consistent manifestation across all business verticals and support functions
• The role will provide clear direction for brand across the whole Vodacom business, working in close coordination with the Retail, Consumer Marketing, Digital Media, Product and Digital Channel teams. Outputs include ensuring the management of Vodacom Masterbrand and ensuring the brand corporate identity is managed effectively, efficiently and aligned with Masterbrand guidelines

Your Responsibilities Will Include

• Leading brand marketing campaign strategy and implementation across all aspects of brand, by leading brand strategy management, implementation, and corporate identity compliance
• Driving network brand campaigns and ensuring Vodacom brand leadership communication principles are applied across all communication
• Liaising with Vodafone on all brand related initiatives, and managing rollout of the campaigns in South Africa
• Driving purpose communication across foundation and sustainability to position Vodacom as a purpose led brand
• Managing brand agency outputs and ensuring all partner branding guidelines are clear and principles are applied
• Driving key brand principles across the business and ensuring the Vodacom brand principles are correctly applied at every touch points
• Managing & driving network pillar communication through driving network communication leadership across all technology types
• Collaborating with all purpose division & CSI division to ensure the brand demonstrates its purpose across the market
• Brand identity management alignment (CI) and drive compliance on all guidelines
• Training and marketing brand toolkits across the business to drive compliance
• Manage Internal Comms and culture brand alignment by ensuring all brand assets directives are complied with
• Provide inspirational leadership and coaching across the Vodacom organisation, as well as external partners and agencies to enable delivery of marketing and commercial outcomes
• The Ideal Candidate For This Role Will Have
• Must have technical/professional qualifications:
• 3 years Strategic Brand or Strategic Marketing related Degree or National Diploma essential and
• A minimum of 8 years relevant experience essential (per above) inclusive of:
• experience in brand management and CI design
• experience at brand management or brand design agency
• Minimum Of 8 Years Relevant Experience Essential In
• Core competencies, knowledge and experience:
• Traditional and/or digital marketing across all relevant channels
• Creating a positive brand compliance culture to the business to ensure the Vodacom brand is consistently applied across all business touch points
• Creating and driving brand strategic plans to win market share from competitors and increase brand memorability
• High experience in brand management across different business verticals to ensure best in class brand consistency & presence
• Capable of working in a complex organisation and able to build strong relationships and credibility with multiple levels both internally and externally

Closing date for Applications

• 28 September 2022.

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Role Purpose

The Senior Specialist: Cloud Data Engineer delivers through self and others to:

Load the data from local and group sources onto the shared platforms that are necessary for insight, analysis and for commercial actions.Building applications that make use of large volumes of data and generate outputs that allow commercial actions that generate incremental value.Support local markets and group functions in obtaining business value from the data

Your Responsibilities Will Include

• Design and develop highly performant, scalable and stable Big Data cloud native applications
• Source data from a variety of different sources, in the correct format, meeting data quality standards and assuring timeous access to data and analytical insights
• Build batch and real-time data pipelines, using automated testing and deployment
• Build transformations to produced enriched data insights
• Integrate applications with business systems to enable value from analytic models and enable decision making
• Define and implement best practices relating to cloud economics, software engineering and data engineering to ensure a well-architected cloud framework with data management practices built in to each design.
• Work with the architecture team to evolve the Big Data capabilities (reusable assets/patterns) and components to support the business requirements/objectives
• Research, investigate and evaluate new technologies and methods to improve delivery and sustainability of data applications and services
• Make contributions to the process of defining best practice for the agile development of applications to run on the Big Data Platform

The Ideal Candidate For This Role Will Have

• 3 year IT or IS degree or diploma or related field is essential
• Relevant cloud certification at professional or associate level
• 5+ years BI or related software development experience
• Agile exposure, Kanban or Scrum
• Experience managing the development life-cycle for agile software development projects
• Expert level experience in designing, building and managing data pipelines for batch and streaming applications
• Experience with performance tuning for batch based applications like Hadoop, including working knowledge using Nifi, Yarn, Hive, Airflow and Spark
• Experience with performance tuning streaming based applications for real-time data processing using Kafka, Confluent Kafka, AWS Kenesis, GCP pub/sub or similar
• Experience working with serverless services such as AWS Lambda
• Relevant practical working development experience with AWS (or GCP) big data analytics services. This includes AWS Glue, AWS Athena, and AWS Step Functions
• Working experience with other distributed technologies such as CassandraDB, MongoDB, Elastic Search
• Java and Python programming ability would be an advantage
• The base location for this role is, Midrand, Vodacom Campus
• The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply
• Vodacom is committed to an organisational culture that recognises, appreciates and values diversity & inclusion.

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Role Purpose

The SW Engineer for QA Enablement is responsible for developing testing frameworks and executing automated tests to ensure code and capability quality, overseeing the end-to-end development process. This role is responsible for reviewing technical design documents and tracking quality assurance metrics to ensure adherence to quality standards. This role is responsible for designing, scripting and implementing testing frameworks and capabilities, identifying deficiencies, debugging, and defining remediating actions. The incumbent will provide software-related operations support, including providing level two and level three incident and problem support.

Your Responsibilities Will Include

• Review requirements, specifications, and technical design documents to ensure adherence to design quality and coding standards.
• Discuss the low level design and functional requirements with the application/solution architect to understand the approach to test automation.
• Design and implement acceptance tests for user and technical stories.
• Test and validate solution against user story and technical story acceptance criteria, leveraging automation where possible.
• Debug tests and provide corrective actions to software engineering.
• Identify, record, and monitor testing bugs.
• Track quality assurance metrics, such as defect density and early life incidents.
• Estimate, prioritize, plan, and coordinate testing activities.
• Suggest improvements to user stories and UX.
• Collaborate with the Quality Assurance Enablement team to seek improvements to the test harness, automation framework and overall platform.
• Promote the automation framework and tools adopted by the Quality Assurance Enablement team.
• Perform ad hoc peer review of the automated test assets being maintained by the Software Test Engineer (STE) to ensure conformance of the process and governance.
• Develop/extend the automation scripts using the automation framework for execution.
• Implement the test automation with the objective that it has adequate coverage within the sprint and can be re-used for regression testing.
• Confirm that the automation test suite implemented is appropriately catalogued.
• Record defect(s) using the pre-defined defect management tool and ensure the relevant information is captured accurately that will assist with the root cause analysis.
• Collaborate with the stakeholder(s) to ensure the resolution of a defect and the root-cause analysis is performed and recorded.
• Report status of testing to the quality assurance squad daily.
• Participate in all retrospective reviews.
• Understand and manage my own demand based on expected timelines articulated by the line-management and project expectations.
• Provide guidance to the Software Test Engineers (STE) within the team to improve their technical capabilities.
• Executing performance tests.

Ideally You Should Possess The Following

• Matric/Grade 12 is essential.
• 3-year degree/diploma Bachelor’s Degree or diploma in Computer Science, Information Systems, Business Administration, or other related field is essential.
• Cloud Development certification (eg. AWS Certified Developer) would be ideal.
• 3- 5 years of relevant experience in programming and systems analysis applying agile frameworks.
• Experience working with agile methodologies, such as SAFe, Scrum, Kanban, XP, LSD, and FDD.
• Strong knowledge of software architecture principles.
• Experience working in Continuous Integration and Continuous Deployment environments preferred.
• Experience and knowledge of Big Data and Analytics technologies preferred.
• Experience working in cloud-native (private cloud eg. Openshift and public cloud. Eg AWS, Azure Google Cloud) environments is preferred.

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Role Purpose

• The Release Train Engineer is responsible for the planning, coordination, and deployment of all releases into production within a particular domain or business outcome
• This role is responsible for identifying, managing, and mitigating cross-program risks and issues, in order to facilitate on-time delivery of capabilities and features aligned to the business outcome vision
• This role is responsible for working closely with the domain or business outcome Product Manager and supporting Product Owners to coordinate delivery of capabilities
• This role is responsible for defining release readiness requirements against business outcome needs and validating readiness before release into production

Your Responsibilities Will Include

• Manage program planning of engineering delivery
• Monitor and facilitate programs
• Manage the deployment of all releases into production and define/assess release readiness according to business requirements
• Coordinate and communicate the release pipeline to deliver frequent releases across business outcomes; manage external dependencies, ensuring alignment across key partners and vendors
• Track and report on release progress and manage risks
• Manage sourcing relationships
• Continuously improve release processes, implementing best practices consistent with agile methodologies.

The Ideal Candidate For This Role Will Have

• Must have technical/professional qualifications:
• At least a Bachelor’s Degree in Computer Science, Information Systems, Business Administration, or another related field
• Eight or more years of experience in coordinating and delivering major projects and programs
• Extensive experience in managing dependencies effectively across multiple delivery teams, meeting deadlines and business outcome objectives
• Formal training and/or certification in Scaled Agile Framework or similar preferred
• Certified Agile Coach, Certified Scrum Master (CSM), Professional Scrum Master (PSM) or similar
• Extensive experience with one or more project/program management methodologies, such as PMI PMBOK, PRINCE2, Agile and MSP and across a range of project types
• Experience with project management tools e.g. JIRA, MS Project
• Professional experience and knowledge of digital and Telecommunications industries are strongly preferred
• Core Competencies, Knowledge And Experience
• Release train / pipeline planning, coordination, facilitation, and management
• Automated release and configuration management
• Program Increment (PI) Planning
• Production-readiness criteria definition and assessment of modules and supporting systems
• Systems thinking
• Agile software development environment and methods
• Continuous integration and continuous delivery methodologies and tools
• DevOps culture, processes, and tools
• Vendor selection and RFP / RFI management
• Contract definition and negotiation
• Vendor performance, contract, and relationship management
• Expertise with project planning tools e.g. Microsoft Project and Project Server, JIRA
• Multi-sourcing approaches
• Strong business acumen, including with an in-depth understanding of the contribution of the domain or business outcome to the wider digital business strategy and roadmap
• Excellent collaboration skills, with the ability to work in a fast-paced team environment, influencing, empowering, and coaching teams to agile teams to self-organize, self-manage and self-improve
• Ability to contextualize the wider business and financial goals to the domain and make decisions, prioritization, and recommendations accordingly

Closing date for Applications

• 30 September 2022