Vacancies Available at Belmond Mount Nelson Hotel

Primary Responsibilities Include:

• Providing exceptional and personalized service.
• Taking accurate food and beverage orders from guests, ensuring accommodation of special dietary requirements or requests, and providing menu recommendations.
• Offering a comprehensive knowledge of menu offerings, including food ingredients, preparation methods, and wine pairings.
• Processing guest bills accurately and efficiently, ensuring that charges are properly recorded, and payments are handled securely.

Requirements

What You Bring:

• Experience providing exceptional customer service, handling food and beverages, and working in a fast-paced environment.
• Friendly and attentive demeanor; ability to answer questions, provide recommendations, and ensure a positive dining experience for guests.
• Strong communications skills to interact with guests, take orders accurately and communicate with the kitchen and other staff members.

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Primary Responsibilities Include:

• Welcome guests to the venue.
• Seat guests by finding a clean, available table; pulling out chairs; placing clean/current menu in front of guest, etc.
• Coordinate with the service staff about available seating options.
• Answer incoming calls and address guests’ queries, take restaurant reservations as and when required.
• Ensure the introduction of the waiter to the guest table by announcing the waiters’ name.
• Ensure that the reception/entrance is neat, clean & tidy at all times.
• Cater to guests who require extra attention (e.g. children, elderly).
• Assist with adhoc duties as and when required by management.
• Ensure our guests have a positive dining experience from the moment they arrive till their departure.
• Acknowledge and respond to relevant customer queries, needs and expectations.
• Ensure the outlet Manager is kept informed of any guest queries and or complaints.
• Guide guests through the dining rooms and provide any needed assistance.
• Conduct regular inspections of the outlet to ensure place settings are appropriate and each guest has a napkin, clean silverware, and any other item that is part of the standard place setting.
• Check menus to ensure they are current, clean, plentiful, and presentable.
• Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures.
• Develop and maintain positive working relationships with others and support the team to reach common goals.
• Perform opening and closing duties, as needed.
• Engage with guests on a regular basis to ensure highest standards of hospitality and comfort is provided to our guests throughout all phases of food & beverage service.
• Assist with the allocation of tables and floor layout.
• Assist with F&B Attendant duties as and when required, to support the team to ensure that the outlet operates smoothly.

Requirements

What You Bring:

• Experience providing exceptional guest service and working in a fast-paced environment.
• Friendly and attentive demeanour; ability to answer questions.
• Strong communications skills to interact with guests.
• Previous experience in a similar role with good knowledge of supervisory skills.

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Primary Responsibilities Include:

• Preparing and serving a wide range of beverages, exhibiting a strong knowledge of different cocktails, beverages, and foods.
• Providing excellent customer service by engaging with guests, answering questions, and making them feel welcome and comfortable.
• Making recommendations to guests by demonstrating a thorough knowledge of the beverage menu, inlaying ingredients, flavours, and presentation of each drink
• Mixing and garnishing drinks to meet guest preferences and hotel standards
• Promoting featured drinks, specials, or promotions to guests
• Enforcing all legal regulations related to serving alcoholic beverages, such as checking identification for age verifications and refusing service to intoxicated individuals

Requirements

What You Bring:

• Possesses a responsible alcohol service certification or license depending on the jurisdiction and local regulations.
• Strong knowledge of mixology, cocktail recipes, and different types of alcoholic and non-alcoholic beverages.
• Ability to engage with guests, understand their preferences, make recommendations, and provide a positive experience.
• Attention to detail to ensure accurate measurements, proper presentation, and adherence to recipes.

go to method of application »

Primary Responsibilities Include:

• Providing exceptional and personalized service.
• Taking accurate food and beverage orders from guests, ensuring accommodation of special dietary requirements or requests, and providing menu recommendations.
• Offering a comprehensive knowledge of menu offerings, including food ingredients, preparation methods, and wine pairings.
• Processing guest bills accurately and efficiently, ensuring that charges are properly recorded, and payments are handled securely.

Requirements

What You Bring:

• Good knowledge of hygiene & safety standards.
• Ability to work with little supervision.
• Team & Goal Orientated.
• Experience providing exceptional customer service, handling food and beverages, and working in a fast-paced environment.
• Friendly and attentive demeanor; ability to answer questions, provide recommendations, and ensure a positive dining experience for guests.
• Strong communications skills to interact with guests, take orders accurately and communicate with the kitchen and other staff members.

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Primary Responsibilities Include:

• Ensure the highest standards of service excellence and quality in the food and beverage department
• Supervise and direct the actions of F&B staff during your shift, ensuring all tasks are completed efficiently and effectively.
• Assign tasks and delegate responsibilities to team members based on their skills and the needs of the outlet.
• Monitor staff performance, provide constructive feedback, and address any issues or concerns promptly.
• Responsible for overseeing food preparations and the timely delivery of food and drink orders.
• Oversee all front and back of the house outlet operations and act as the contact point between front of the house and back of the house staff.
• Supervise the F&B staff by ensuring the smooth running of the floor and that duties are carried out in a professional and timeous manner.
• Lead and motivate the team to achieve high standards of service and operational efficiency.
• Ensure all guests receive prompt and accurate service, creating a positive dining experience.
• Supervise efficient upkeep of cleanliness of operating equipment.
• Open and/or close the restaurant according to established procedures, ensuring all necessary tasks are completed

Requirements

What You Bring:

• Experience providing exceptional guest service and working in a fast-paced environment.
• Friendly and attentive demeanour; ability to answer questions.
• Strong communications skills to interact with guests and fellow colleagues.
• Previous experience in a similar role with good knowledge of supervisory skills.
• Ability to be able to run a shift on your own.