Restaurant Shift Captain at Belmond Mount Nelson Hotel

Primary Responsibilities Include:

• Ensure the highest standards of service excellence and quality in the food and beverage department
• Supervise and direct the actions of F&B staff during your shift, ensuring all tasks are completed efficiently and effectively.
• Assign tasks and delegate responsibilities to team members based on their skills and the needs of the outlet.
• Monitor staff performance, provide constructive feedback, and address any issues or concerns promptly.
• Responsible for overseeing food preparations and the timely delivery of food and drink orders.
• Oversee all front and back of the house outlet operations and act as the contact point between front of the house and back of the house staff.
• Supervise the F&B staff by ensuring the smooth running of the floor and that duties are carried out in a professional and timeous manner.
• Lead and motivate the team to achieve high standards of service and operational efficiency.
• Ensure all guests receive prompt and accurate service, creating a positive dining experience.
• Supervise efficient upkeep of cleanliness of operating equipment.
• Open and/or close the restaurant according to established procedures, ensuring all necessary tasks are completed

Requirements

What You Bring:

• Experience providing exceptional guest service and working in a fast-paced environment.
• Friendly and attentive demeanour; ability to answer questions.
• Strong communications skills to interact with guests and fellow colleagues.
• Previous experience in a similar role with good knowledge of supervisory skills.
• Ability to be able to run a shift on your own.