Vacancies Available at BP International

Key Accountabilities

• Meticulously managing the calendar and email inbox while acting as a delegate to intelligently manage daily commitments, maximising leadership efficiency.
• To be closely involved with issues relating to the team agenda, objectives and accountabilities to ensure that matters are dealt with in an efficient and effective manner involving networking and engaging with other team members.
• Preparation of reports and presentations, invoice processing, processing of internal expenses, the creation and maintenance of registers and financial spreadsheets and other administrative tasks.
• Produce work to a high standard with minimal rework due to error and work efficiently with minimal supervision.
• Manage outbound correspondence from a variety of inputs (e-mail, draft letters).  Prepare accurate outgoing correspondence in a timely manner, which reflects the highest professional standards.
• Assist in developing presentations and reports, producing correspondence, meeting agendas and meeting minutes and maximising meetings through preparation of attendees.​
• Ensure confidentiality of all work.
• Managing all required meeting related logistics (i.e. venue booking, issuing agendas, invite attendees and monitor responses, ensure effective use of technology at the time of the meeting/event).
• Support and co-ordinate key project/team activities for leaders and the team as required.​ Organise special events, such as away days, customer events, performance reviews, celebrations etc.
• Coordinate, organise and administer communications / arrangements for internal/external group meetings, events and conferences.​
• Coordinate and host visitors at site.​
• Manage on-boarding activities to support new team members (ordering office equipment, ordering mobile phone, supporting corporate credit card application, updating GAL etc.) and off-boarding for leavers (e.g. updating GAL distribution lists, systems access etc.​)

Education

• General Degree or equivalent experience

Experience

• Should have minimum of 4-6 years of experience
• Experience of operating in an international business and managing global stakeholders
• Experience using procurement system
• Experience in managing multiple complex travel arrangements
•  Experience in intelligent diary management
• Experience of fielding issues and delegating / escalating as appropriate
• Experience in Project Management

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Key Accountabilities

• As a member of the market sales leadership team, contribute to the development and implementation of the strategy
• Participate in and provide input to marketing and business strategic reviews and annual marketing plans
• Through the relevant sales and marketing networks and leads, ensure the obtaining of knowledge and understanding of market business trends, customers’ expectations and current competitive position
• Direct, lead and coach the sales activities for the channel through direct reports
• Establish and develop people resource and implement talent management and succession planning programmes.
• Complete annual channel sales audits and sales plans (including contingency plans)
• Ensure the production of phased sales plans and agree contents with market sales manager
• Contribute in major account multilevel relationship management and actively manage internal relationships
• Drive performance through monthly and quarterly reviews of sales, financial and people progress, monitoring versus plan

Education

• An MBA or equivalent degree would be valuable

Experience

• Significant sales management experience of handling a large territory or channel.
• Experience working in a matrix organization with complex customer interfacesWell-rounded business experience to be able to implement cross functional plans
• Strong people leadership experience
• Experience in dealing with multiple important stakeholders both within and outside the organization

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Key Accountabilities

• Track customer experiences across online and offline channels, devices, and touchpoints
• Collaborate with IT developers, as well as the production, marketing, and sales teams to enhance customer services and brand awareness.
• Facilitate employee capabilities assessment and training interventions
• Facilitate Dealer Scorecard and employee incentive programme management
• Identify customer needs, respond to customer queries, and collaborate with internal departments to optimize customer services and brand awareness
• Aligning customer experience strategies with marketing initiatives as well as informing customers about new product features and functionalities
• Identifying customer needs and taking proactive steps to maintain positive experiences
• Responding to customer queries in a timely and effective manner, via phone, email, social media, or chat applications
• Analysing customer feedback on product ranges and new releases, as well as preparing reports
• Performing product tests, evaluating after-sales and support services, and facilitating improvements.
• Create and drive a customer service programes that will deliver an exceptional service on site while driving a healthy competition amongst employees nationally. Foster an environment where everyone knows their health and safety is a top priority and where everyone actively participates in ensuring the health and safety of each other and our customers

Education and Experience

• A bachelor's degree or equivalent experience in marketing, communications, advertising, business management, or in a related field preferred
• At least 3 years' experience as a customer experience specialist, or a similar customer support role
• Solid knowlege of online customer engagement platforms and channels
• Experience leading others
• Extensive experience in gathering and interpreting customer experience information
• Solid knowledge of online customer engagement platforms and channels
• Ability to exercise good business acumen and systemic thinking that supports meaningful decision
• Ability to prioritize, plan and implement while being agile

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Roles and Responsibilities

• Lead the development and execution of digital marketing strategies across multiple brands, ensuring alignment with overarching business goals.
• Collaborate with brand teams to enhance digital initiatives, campaigns, and optimize online presence.
•  Oversee SEO and SEM strategies to maximize brand visibility and drive both organic and paid traffic.
• Manage social media marketing, including platform strategies, influencer collaborations, and community engagement to strengthen brand loyalty.
•  Utilize data analytics tools to monitor and improve campaign performance, conversion rates, and user experience, generating regular performance reports.
• Oversee relationships with digital agencies, ensuring value and expertise are delivered, and manage agency contracts for strategic alignment and cost-efficiency.
• Optimize digital marketing budgets across brands to maximize ROI through effective resource allocation and cost management.
• Present strategic insights and performance updates to senior leadership, providing data-driven recommendations.
• Enhance digital platforms to improve consumer data collection and utilization for strategic decision-making
• Work with the Loyalty Marketing team to develop CRM and loyalty programs aimed at customer acquisition, retention, and increasing lifetime value.
• Translate campaign data and customer insights into actionable marketing plans that span multiple channels.
• Evaluate and implement emerging technologies to drive digital engagement and operational efficiency.

Education, Certifications & Experience

• Postgraduate degree or equivalent experience in marketing or a related field.
• Preferred certifications include Google Ads, Facebook Blueprint, Twitter Flight School, TikTok Academy, SEMrush, Salesforce Marketing Cloud, and LinkedIn Marketing Labs.

Experience

• Over 10 years of experience in digital, technical, or commercial roles.
• Strong expertise in direct marketing, segmentation, and analytics.
•  Proven ability to lead and enhance marketing campaigns across multiple platforms.
• Exceptional communication skills with experience handling creative agencies.
• Adept at time management and prioritizing tasks in fast-paced environments.
• Comprehensive understanding of marketing channels and performance metrics.