Vacancies Available at Brights Hardware

KEY RESPONSIBILITIES:

• To generate new sales and maintain existing customer base to promote the business and drive sustainable growth as well as increased margins and profits.
• Attend to customers in a professional, competent, and helpful manner while generating new business opportunities and maintaining existing customer relationships to ensure overall customer satisfaction, repeat business and referrals.
• Respond to new and current client base regarding complaints and service enquiries including commercial clients.
• Prepare and analyse costing for tenders considering plans and using best available prices.
• Identify current sales process bottlenecks and inconsistencies.
• Advise the customer on products: price, specification, delivery, warranties, and any other information pertinent to the, use and care of the product.
• Assess customer needs and advise customers on alternatives within the range of the product to further ensure customer needs are satisfied, explaining the features of different products and the benefits of using them.
• Maintain and demonstrate up to date knowledge of the company’s product ranges and any additions/ changes to it and avail themselves for upskilling and product knowledge training.
• Ensure merchandising is done according to the company’s merchandising standards and that the products are priced correctly.
• Attend to admin tasks including, but not limited to maintenance and updating of customer book, special orders file, submitting invoices and other relevant paperwork.
• Responsible for training and upskilling junior staff members in the department
• Assist with the ongoing management of stock by way of product inventories and participating in stock takes, including perpetual stock takes.
• Control and maintain acceptable stock levels and liaising with relevant departments regarding replenishment of stock when necessary

REQUIREMENTS:

• Matric or 3x Completed Intercept courses equating to total of 120 credits.
• Candidates with no Matric will only be considered for this position if they have 10 years’ experience in Sales Consultant in specific trade
• 10 Years sales experience in specific Hardware Trade
• 7 years retail/hardware experience
• Brights Induction (Service excellence)
• Advanced level merchandising standards/ In-house return per square meter standards
• Customer Service Training & Loyalty Points Program
• 10 Advanced technical supplier competency certificate/ External Sales technique course
• Demonstrate above average sales technique
• Assertive problem-solving ability
• Advanced technical or specialist product knowledge of entire department
• Ability to communicate effectively (verbal &written)
• Has a good idea of suppliers policy and procedures

go to method of application »

KEY RESPONSIBILITIES:

• Greet customers as they enter the store
• Follow cash up procedure
• Check cash received by customer
• Process EFT payments
• Ensure all sales are rang up accurately and efficiently on the registers
• Pack purchase items in shopping bags
• Hand over cash drops to superior, for security measures
• Perform daily cash ups
• Be aware of suspicious looking customers
• Be aware of all promotional products on sale
• Issue gift cards, check customers reward cards and cash in points
• Responsible for housekeeping of work area
• Participate in perpetual stock takes
• Perform any work related tasks as delegated by superior

REQUIREMENTS:

• Matric or Equivalent
• 1 Year minimum experience in a similar role
• Brights Induction (service excellence)
• Clear credit score
• Good customer service and Interpersonal skills
• Awareness & Vigilance
• Ability to handle pressure
• Numerical skills
• Ability to work in a team and independently with minimal supervision
• Exceptional organisational ability, high attention to detail and ability to multi-tasks
• Willing to work flexible hours and holidays to meet the needs of the business

go to method of application »

KEY RESPONSIBILITIES:

• Ensure that stock is neatly packed and displayed in a professional manner, including accessibility to customers by categorising stock more effectively
• Ensure that corresponding transfer number matches page transfer number with details included i.e. (correct branch transfer from and to & dated)
• Ensure that all items are correctly priced and corresponds with shelf talker
• Ensure that all shelf talkers are clean and placed far left of the product
• Apply the “Block System” when merchandising stock
• Ensure that the shop floor and aisles are clean and clear of goods and is accessible for customers
• Remove all hazards and products from under shelves
• Develop overall promotional and display plans for approval
• Obtain props and other accessories and build displays
• Apply store procedure which is all of the above at all times
• Participate in perpetual stocktakes
• Ensure housekeeping of work area
• Perform any work-related tasks as delegated by superior

REQUIREMENTS:

• Grade 12 or Equivalent
• Candidates with no Matric but completed and Retail Operations leadership and or NQF 3 Stock Management course at minimum 54 credits will be considered for position.
• 1 Year minimum experience in a similar role or entry level stock exposure
• Basic product range knowledge
• Ability to handle pressure
• Ability to communicate effectively (verbal & written)
• Numerically skilled
• Creative skills

go to method of application »

KEY RESPONSIBILITIES:

• Attend to customers in a professional and helpful manner
• Generate more sales, ensure customer satisfaction by providing excellent customer service
• Control stock levels and doing regular stock counts
• Advise customers with regards to products, which product would be best in order to solve the customers’ problem
• Place stock orders with buyers if necessary
• Attend to relevant admin tasks including up keep of customer book, special orders file and forwarding of invoices as well as other relevant tasks
• Ensure merchandising is done properly and that the products are priced correctly
• Participate in perpetual stock takes
• Ensure good housekeeping of work area
• Perform any work-related tasks as delegated by superior

REQUIREMENTS:

• Matric or Equivalent
• 3 Years Sales experience in Building department
• 3 Years minimum experience in a similar role in a Hardware environment
• 5 basic technical supplier competency certificates
• Customer Service Training
• Demonstrate acceptable sales technique
• Intermediate product knowledge
• Ability to communicate effectively (verbal &written)

go to method of application »

KEY RESPONSIBILITIES:

• Attend to customers in a professional and helpful manner
• Generate more sales, ensure customer satisfaction by providing excellent customer service
• Control stock levels and doing regular stock counts
• Advise customers with regards to products, which product would be best in order to solve the customers’ problem
• Place stock orders with buyers if necessary
• Attend to relevant admin tasks including up keep of customer book, special orders file and forwarding of invoices as well as other relevant tasks
• Ensure merchandising is done properly and that the products are priced correctly
• Participate in perpetual stock takes
• Ensure good housekeeping of work area
• Perform any work-related tasks as delegated by superior

REQUIREMENTS:

• Matric or Equivalent
• 3 Years Sales experience in Building department
• 3 Years minimum experience in a similar role in a Hardware environment
• 5 basic technical supplier competency certificates
• Customer Service Training
• Demonstrate acceptable sales technique
• Intermediate product knowledge
• Ability to communicate effectively (verbal &written)

go to method of application »

KEY RESPONSIBILITIES:

• Greet customers as they enter the store
• Follow cash up procedure
• Check cash received by customer
• Process EFT payments
• Ensure all sales are rang up accurately and efficiently on the registers
• Pack purchase items in shopping bags
• Hand over cash drops to superior, for security measures
• Perform daily cash ups
• Be aware of suspicious looking customers
• Be aware of all promotional products on sale
• Issue gift cards, check customers reward cards and cash in points
• Responsible for housekeeping of work area
• Participate in perpetual stock takes
• Perform any work related tasks as delegated by superior

REQUIREMENTS:

• Matric or Equivalent
• 1 Year minimum experience in a similar role
• Brights Induction (service excellence)
• Clear credit score
• Good customer service and Interpersonal skills
• Awareness & Vigilance
• Ability to handle pressure
• Numerical skills
• Ability to work in a team and independently with minimal supervision
• Exceptional organisational ability, high attention to detail and ability to multi-tasks
• Willing to work flexible hours and holidays to meet the needs of the business

go to method of application »

KEY RESPONSIBILITIES:

• Ensure that customers are always satisfied via Omni – Channel system, telephonic assistance.
• Ensure customer enquiries, compliments & complaints are professionally and efficiently dealt with timeously.
• Ensure efficient compliments of all customer service and eCommerce related administration duties.
• Assist with request quotes, sales, retentions.
• Accurately update & maintain customer profiles & preference on PUTTY (As well as any other internal systems)
• Assist with the recording of information for monthly performance reporting purposes.
• Liaise with cross – functional teams for support related to any customer experience journey matters that need resolution.
• Contribute to achievement of customer excellence targets.
• Assist with handling eCommerce and Omni – Channel related customer enquiries.
• Strive to become a Brights brand & product expert.
• Provide frequent feedback on innovative and creative ways to exceed performance targets, drive revenue & improve the retail customer experience.
• Contribute to efficiency of completing departmental tasks timeously & accurately.
• Provide administrative support to your team manager & departmental team.

REQUIREMENTS:

• Matric or x3 Completed Intercept courses equating to total of 120 credits
• Brights Induction (service excellence)
• 1-year minimum experience in a similar role (social media – Omnichannel Experience highly preferred)
• Ability to handle pressure
• Problem solving skills
• Ability to communicate effectively (verbal & written) at all levels, proficient in English (Great speaking voice)
• Planning, time management & organizing skills
• Excellent professional work standards, including grammar and oral proficiency
• Computer & Typing (minimum of 35 wpm) skills
• Decision making skills
• Willing to take on responsibility
• Attention to detail and high level of accuracy
• Professional and neat
• Available to work retail hours

go to method of application »

KEY RESPONSIBILITIES:

• Ensure daily attendance registers are completed by ensuring all staff are in the department on time
• Supervise a team of subordinates and ensure all branch transfers/orders are completed within the 48hr turnaround time.
• Ensure all subordinates complete their logsheet daily by checking to ensure all branch transfers/ orders are completed with transfer/order numbers recorded on the logsheet and verify it with the back-order report.
• All G2G requirements must be completed.
• Daily huddles
• Ensure staff G2G completed daily routines are handed in at the end of each month to your Supervisor/ Manager.
• Ensure daily housekeeping are done by doing regular floor walks of your department before the early shift end.
• Efficient mini-SWOT report on set date. This includes:
• Strength – Suggestions to improve the departments efficiencies and operations
• Weakness – Highlight daily challenges, staff shortage, or resources shortage etc
• Opportunities – Ideas that could create opportunities, changes that could be implemented
• Threats – Highlight concerns that could be detrimental to the department and the eventually in the Branch, loopholes theft or health and safety challenges.
• Actively respond to additional staff requirements or over time timeously, by monitoring operational peak times, distributing promotional stock or auto order transfers.
• Assist Department Supervisor/ Manager with quarterly staff evaluations by being present when the departments staff are being evaluated.
• Arrange staff for random, annual bi- annual stock take.

REQUIREMENTS:

• Matric or equivalent
• 2 Years’ experience as a Clerk
• Leadership training completed
• Internal stock system knowledge
• Ability to handle pressure.
• Displays Standard Operating Procedure unattended
• Ability to communicate effectively (verbal & written)
• Planning, time management & organizing skills

go to method of application »

KEY RESPONSIBILITIES:

• Attend to customers in a professional and helpful manner
• Generate more sales, ensure customer satisfaction by providing excellent customer service
• Control stock levels and doing regular stock counts
• Advise customers with regards to products, which product would be best in order to solve the customers’ problem
• Place stock orders with buyers if necessary
• Attend to relevant admin tasks including up keep of customer book, special orders file and forwarding of invoices as well as other relevant tasks
• Ensure merchandising is done properly and that the products are priced correctly
• Participate in perpetual stock takes
• Ensure good housekeeping of work area
• Perform any work related tasks as delegated by superior

REQUIREMENTS:

• Matric or x3 Completed Intercept courses equating to total of 120 credits
• 2 Years minimum experience in a Hardware environment
• Basic product exposure (must have spent at least 2 years with Paint products)
• Brights Induction (Service excellence)
• In-house entry level merchandising standards
• In house basic sales technique
• 2 x Department Product Knowledge Certificate
• Natural Sales flair
• Ability to communicate effectively (verbal & written)

go to method of application »

KEY RESPONSIBILITIES:

• Greet customers as they enter the store
• Follow cash up procedure
• Check cash received by customer
• Process EFT payments
• Ensure all sales are rang up accurately and efficiently on the registers
• Pack purchase items in shopping bags
• Hand over cash drops to superior, for security measures
• Perform daily cash ups
• Be aware of suspicious looking customers
• Be aware of all promotional products on sale
• Issue gift cards, check customers reward cards and cash in points
• Responsible for housekeeping of work area
• Participate in perpetual stock takes
• Perform any work related tasks as delegated by superior

REQUIREMENTS:

• Matric or Equivalent
• 1 Year minimum experience in a similar role
• Brights Induction (service excellence)
• Clear credit score
• Good customer service and Interpersonal skills
• Awareness & Vigilance
• Ability to handle pressure
• Numerical skills
• Ability to work in a team and independently with minimal supervision
• Exceptional organisational ability, high attention to detail and ability to multi-tasks
• Willing to work flexible hours and holidays to meet the needs of the business

go to method of application »

KEY RESPONSIBILITIES:

• Loading customers vehicles, delivery trucks and transfer trucks promptly and accurately
• Ensuring that stock is properly stacked and counted
• Assist with pulling of stock for transfers
• Reporting stock shortages
• Reporting stock breakages
• Up keeping of tidiness and cleaning of area by sweeping and upholding good housekeeping
• Assisting customers with excellent customer service and product knowledge
• Bagging of stone/ sand
• Participating in perpetual stocktakes
• Ensuring housekeeping of work area
• Performing any work related tasks as delegated by your superior

REQUIREMENTS:

• Matric or Equivalent
• 1 Year minimum experience in a similar role (preferred)
• Ability to deliver excellent customer service
• Ability to numerically count stock
• Able to work independently and as a team player
• Be disciplined and motivated
• Ability to handle pressure
• Ability to communicate effectively (verbal)
• Physical fitness and stamina