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  • Posted: Jan 31, 2025
    Deadline: Not specified
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    Metrofile is the market leader in both physical and digital information and records management in Africa. Services include records storage and management, image processing, backup storage and management, records management software and records management consultancy, business continuity and IT continuity, file plan development, confidential records destruct...
    Read more about this company

     

    Customer Service Consultant

    KEY RESPONSIBILITIES include the following. Other duties may be assigned. 

    • Ensures that the service offering provided satisfies customers’ needs, and identifies leads across their allocated Key Account Managers Portfolios.
    • Resolve all enquiries or queries escalated to you by your Account Managers within a reasonable timeframe.
    • Ensure that your portfolio is sufficiently serviced to ensure customer satisfaction.
    • Ensure that clients’ portfolios data integrity is accurately maintained.
    • Assists with preparing and presenting business proposals to both existing and new potential customers
    • Maintains close relationships with the Accounts Manager in order to capitalise on opportunities identified.
    • Ensures effective management of documentation and records as defined within the customer’s document retention strategy by informing customers of past due dates.
    • Deals with, resolves and reports on issues, concerns and complaints as relates to your portfolio or allocated clients. 

    MINIMUM QUALIFICATIONS, EXPERIENCE and KNOWLEDGE: 

    • The requirements listed below are representative of the knowledge, skill, and/or ability required. 
    • 3 years B- Degree
    • At least 6 years solid knowledge of Sales, Channel and Consumer Marketing functions, Logistics or Supply Chain
    • Excellent command of the English language
    • Must have excellent communication and interpersonal skills.
    • Must pay attention to detail
    • Must be focused on achieving results
    • Must be a team player
    • Must have business acumen and be able to communicate at all levels
    • Must be highly computer literate
    • Demonstrate excellent organisational skills
    • Must have own vehicle and valid driver’s licence

    go to method of application »

    Receptionist - Pinetown

    KEY RESPONSIBILITIES include the following. Other duties may be assigned.

    • Operates the switchboard to answer, screen, and direct calls, and takes messages as required.
    • Directs call to the required person, or decides on the most appropriate person for responding to specific questions.
    • Provides information about the establishment such as location of departments, offices or employees within the organisation, or services provided.
    • Receives and directs all visitors to the correct locations.
    • Other duties may also be assigned.

    Process Management

    • Processes client requests received telephonically, e-mailed or faxed.
    • Escalates queries to Relationship Manager or sales and service team.
    • Provides feedback to clients on status of requests.
    • Escalates clients’ requests for permanent withdrawal to the Relationship Manager.
    • Processes collection requests for new and returned boxes and files on the system.
    • Liaises with clients for confirmation of collection and packing dates.
    • Processes orders for media items as per client requests. 

    MINIMUM QUALIFICATIONS, EXPERIENCE and KNOWLEDGE:  

    The requirements listed below are representative of the knowledge, skill, and/or ability required.

    • Grade 12. Diploma or Certificate in Office Administration / Customer Service / Business Administration / Call Centre or Secretarial. Bachelor’s Degree preferred.
    • Minimum 2-3 years reception and switchboard experience.
    • Must be well groomed, presentable and well spoken.
    • Exceptional customer service skills and professional phone manner to clients and employees
    • Overachieving attitude and enhanced work ethic.
    • Extremely capable of keeping reception area clean and organised.
    • Must be computer literate in Microsoft Office applications
    • Must have excellent English written and communication skills.
    • Must be able to multitask.
    • Must be able to prioritise multiple tasks.
    • Must have excellent organisational skills.
    • Must have excellent interpersonal skills.
    • Must be able to take initiative and problem solving abilities.
    • Must be accurate and have attention to detail.
    • Must be dependable.

    Method of Application

    Use the link(s) below to apply on company website.

     

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