Vacancies Open at Volvo Group

Job Objectives:

• Receive and unpack the parts from the containers.
• Linefeed the unpacked material according to various stages/PA.
• Inform the TL of any deviations while doing the unpacking of parts from cases.
• Carry out 5S and housekeeping standards in your area.
• Adheres to safe working practices at all times.
• To carry out other tasks as requested from time to time.
• Participate and contribute in all other Logistics related activities.
• From time to time, you may be requested to work overtime.

Qualification & Job Experience

•  Matric/Grade 12.
• Knowledge of Microsoft excel will be advantageous.
• Relevant or similar experience from the automotive industry will have an added advantage.

Job Knowledge

• Ability to use basic counting skills.
• Computer skills (Basic).
• Ability to read and write.

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Job Objectives:

• Fault-finding and diagnosis on Volvo Products by interpreting product “under performance” and/or failure.
• Interpret and implement information in Volvo Manual and Service Literature.
• By following directives provided in Workshop Manuals, produce work of Volvo acceptable standards.
• Follow repair, maintenance instructions and specifications as per the manual.
• Ensure excellence in customer service delivery through meticulously following procedures/processes.
• Provide comprehensive and accurate reports on diagnosis, assessment of component/part, failures, observations, actions and recommendations.
• Follow procedures for breakdown work:
• Liaise with driver before responding to customer breakdowns;
• Ensure the correct documentation is in place and accurately completed before submission.
• Compliance to ISO 9001 and other Safety standards.

Qualification & Job Experience

• Matric/N3.
• Trade Test Certificate - Qualified Diesel Mechanic.
• 3 years Dealership experience in maintenance and repairs of heavy commercial vehicles.

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Job Objectives:

• Client liaison – Build good relationship between Company and Customer
• Ensure zero customer complaints.
• Receive sales order from client.
• Timeous processing of parts sales.
• Preparation of quotes and invoices.
• Quotes, customer orders & invoices are correctly filed at all times.
• Ordering urgent orders from central warehouse.
• Invoice register up to date at all times.
• Distributing back order parts to relevant customer.
• Parts catalogue up to date at all times.
• Monitoring delivery and collection of parts to customers.
• Monitoring picking of customer invoices.
• Follow up on V.O.R orders from customers and give feedback.
• Filing of quotes, customer orders and invoices.
• Control of invoice register.
• Assisting with stock take procedures.
• Overtime and Standby.
• Updating and maintenance on all Parts Catalogues.
• Achieve Sales Targets/ KPIs.
• Assisting in all parts operations where requested.
• Create and maintain Customer Base.
• Daily follow-up on customers.
• Obtaining of new customers.
• Compliance to ISO 9001 and Safety
• All process in your area of responsibility are following ISO standard.
• Ensure the safety process are followed.
• Ensure the Safety Act and Regulation is adhered to.
• Provide assistance to Warehouse Supervisor/Controller when required.
• Perform costing of job cards.

Expectations:

• The Parts Sales person is responsible to maintain process within the Parts Department:
• To meet the set business goals within the Department.
• Ensure optimal customer satisfaction.
• To manage his actions and business dealings according to the Volvo Way.
• To utilise available systems to achieve optimal business performance.
• To raise awareness of the Volvo brand and promote the brand image.
• The job holder can expect adequate resources, objectives, professional guidance and support.
• Volvo provide guidelines in terms of the Volvo Culture and Leadership the Volvo Way.

Qualification & Job Experience

• Matric.
• Computer Literate.
• Technical background would be an advantage.
• Previous experience in a Parts Retail environment.