Parts Salesman - Kimberley at Volvo Group

Job Objectives:

• Client liaison – Build good relationship between Company and Customer
• Ensure zero customer complaints.
• Receive sales order from client.
• Timeous processing of parts sales.
• Preparation of quotes and invoices.
• Quotes, customer orders & invoices are correctly filed at all times.
• Ordering urgent orders from central warehouse.
• Invoice register up to date at all times.
• Distributing back order parts to relevant customer.
• Parts catalogue up to date at all times.
• Monitoring delivery and collection of parts to customers.
• Monitoring picking of customer invoices.
• Follow up on V.O.R orders from customers and give feedback.
• Filing of quotes, customer orders and invoices.
• Control of invoice register.
• Assisting with stock take procedures.
• Overtime and Standby.
• Updating and maintenance on all Parts Catalogues.
• Achieve Sales Targets/ KPIs.
• Assisting in all parts operations where requested.
• Create and maintain Customer Base.
• Daily follow-up on customers.
• Obtaining of new customers.
• Compliance to ISO 9001 and Safety
• All process in your area of responsibility are following ISO standard.
• Ensure the safety process are followed.
• Ensure the Safety Act and Regulation is adhered to.
• Provide assistance to Warehouse Supervisor/Controller when required.
• Perform costing of job cards.

Expectations:

• The Parts Sales person is responsible to maintain process within the Parts Department:
• To meet the set business goals within the Department.
• Ensure optimal customer satisfaction.
• To manage his actions and business dealings according to the Volvo Way.
• To utilise available systems to achieve optimal business performance.
• To raise awareness of the Volvo brand and promote the brand image.
• The job holder can expect adequate resources, objectives, professional guidance and support.
• Volvo provide guidelines in terms of the Volvo Culture and Leadership the Volvo Way.

Qualification & Job Experience

• Matric.
• Computer Literate.
• Technical background would be an advantage.
• Previous experience in a Parts Retail environment.