Vacanies Available at iOCO

Your Expertise:

• 8+ years of strategic sales, business development, and partnerships experience, with a focus on the legal industry, specifically commercial law services and legal training.
• Proven track record of successfully selling legal services and solutions to clients, including extensive experience in selling into large accounts with strong existing client relationships. This includes opportunity identification, hunting for, and closing deals across large accounts in the legal sector.
• Financial proficiency, including an understanding of financial statements and the ability to interpret and craft financial models relevant to legal services.
• Technical background in selling and delivering legal services and training.
• Hands-on experience with CRM software and account management systems.
• Strong understanding of legal processes within the commercial law and legal training sectors.
• Solid grasp of sales performance metrics within the legal industry.
• Excellent communication and presentation skills tailored to legal services.
• Proficiency in CRM software for managing legal client relationships and activities.

Qualifications Required:

• A Bachelor's Degree in Marketing, Business Administration
• BCom Marketing/Sales / Relevant Tertiary Qualification
• Financial literacy

What you’ll do:

• Market Research and Competitor Analysis: Stay updated on industry trends within the technical, industrial, mining, construction, payroll bureaus, and outsourced services sectors.
• Prospecting and Lead Generation: Identify and target potential clients and market segments within the specified sectors.
• Develop and execute prospecting strategies to discover new clients and generate leads.
• Needs Analysis & Solution Design: Collaborate with clients to understand their unique HR and payroll needs, especially within technical, industrial, mining, construction, payroll bureaus, and outsourced services contexts.
• Proposal Development, Deal Closure & Negotiations: Develop and present comprehensive proposals outlining the suitability of our Payrolling and HR Solutions software.
• Client Relationships Building & Management: Cultivate strong relationships with clients, including key decision-makers and influencers.
• Sales & Marketing Strategies: Develop and implement sales strategies and tactical sales/marketing plans to achieve revenue growth and profitability targets.
• Reporting: Maintain accurate records of sales activities and provide regular reports to management.

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What are the requirements for this position: 

• Minimum 2+ years of hands-on experience in network device configuration and troubleshooting 
• Experience working on switch, router, firewalls and wireless devices (WLAN)
• Troubleshooting skills.
• Have experience working with one of the following vendors: Juniper, Fortinet, Cisco and Aruba
• Understanding of networking protocols and standards (link aggregation protocols, spanning tree (STP, RSTP, MSTP) Routing Protocols (RIP, BGP, OSPF, EIGRP, IS-IS), Access Control List (ACL), Network Address Translation (NAT) and WLAN)
• Solid understanding of the OSI or TCP/IP model

Skills and Experience

Required Qualifications:

• Valid CCNA or JNCIA or higher
• Fortinet NSE4 advantage
• Matric 

Preferred qualifications:

• Degree or Diploma in Information Technology 

What you will be doing daily: 

• Performance of day-to-day networking tasks to ensure network reliability, availability, and serviceability within minimal interruption.
• Network technology upgrade or expansion projects, including installation of hardware, software and integration testing, as well as coordinating these activities without disturbing function of other systems.
• Work closely with internal and external teams for problem resolution.
• Configuration of functional networks (LAN, WLAN, WAN)
• Configure and install software, servers, routers, and other network devices.
• Monitor the network to ensure optimum performance, reliability, and availability.
• Create, oversee, and test security measures (e.g., access authentication and disaster recovery)
• Contribute to the technology lifecycle & roadmap for the technologies in scope, including technology absorption & risk, technology refresh, migration & retirement strategies.
• Maintain complete technical documentation.
• Provide recommendations on improvements to network performance (capacity, availability, and scalability)

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What you’ll do:

• The Cyber Security Account Manager plays a pivotal role in fostering strong, long-lasting relationships with Clients who rely on Vendors, such as Mimecast's email and data security services.
• This position focuses on understanding each Client's unique needs, providing expert guidance on primarily Mimecast's solutions, and ensuring that clients maximize the value of their Mimecast investments. 

Client Relationship Management:

• Develop and maintain strong relationships with a portfolio of Mimecast and Cyber Security Clients.
• Act as the primary point of contact for Clients, addressing their inquiries, concerns, and feedback.
• Understand each Client's specific business goals and challenges and align Mimecast solutions accordingly.

Product Knowledge and Consultation:

• Possess in-depth knowledge of Mimecast's email and data security services.
• Coordinate assessments to identify areas where Mimecast solutions can enhance a Client's email security posture.
• Provide expert guidance and recommendations on the configuration and optimization of Mimecast services.

Account Growth and Retention:

• Identify opportunities for upselling and cross-selling Mimecast products and services.
• Collaborate with Sales teams to develop opportunities.
• Collaborate with Clients to develop expansion plans and strategies to meet their evolving security needs.
• Ensure high Client retention rates by addressing concerns and proactively mitigating issues.

Contract Management:

• Manage Client contracts, renewals, and negotiations.
• Coordinate contract discussions and work with Vendors, such as Mimecast's legal and finance teams, as needed.
• Monitor contract compliance and ensure Clients get the expected value from Mimecast services.

Client Training and Education:

• Coordinate training sessions and resources for Clients to empower them to use Mimecast services effectively.
• Keep Clients informed about new features, updates, and best practices.

Client Advocacy:

• Encourage satisfied Clients to become advocates by providing testimonials, references, or case studies.
• Act as a liaison between Clients and Vendor's product and support teams to ensure Client feedback is heard and addressed.

Reporting and Analytics:

• Generate and analyze reports on Client usage and satisfaction.
• Use data insights to identify improvement opportunities and proactively address Client concerns.

Industry Knowledge:

• Stay updated on industry trends, email security threats, and regulatory changes.
• Share relevant insights and recommendations with Clients to enhance their security posture.

Your Expertise:

• Proven experience of at least 5 years in account management, specializing in Mimecast and preferably in the IT or cybersecurity industry.
• Familiarity with Mimecast's product suite or similar email and data security solutions.

Qualifications Required:

• Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent work experience).
• Cyber Security Product Certifications (WithSecure/ Sendmarc/ Proofpoint/ Fortinet).
• Mimecast certification(s).
• Proven experience in account management for Mimecast services.
• Strong understanding of email security best practices.
• General Cyber Security Certifications.

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What you’ll do:

• Onsite and Remote User Support to Client.
• General maintenance to office/boardrooms.
• VIP User Support.
• Diagnose Hardware issues.
• Reload.
• Machines.
• Network Support.

Your Expertise:

• 5 + Years practical in-service delivery; desktop support; generalist.
• Basic Server Support.

Qualifications Required:

• Grade 12
• A+, N+
• Soft Skills
• ITIL is advantageous
• Mobility Support
• MCSE
• HP Hardware Certifications is advantageous

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What you’ll do:

• Assist users with day-to-day IT challenges.
• Setup and installation of IT equipment.
• Monitor and assist with IT security.
• Monitor network and IT infrastructure.
• General support of Unifrutti Staff.
• Assist Senior Engineers with day-to-day operations.
• Manage ad-hoc IT projects.

Your Expertise:

• Minimum 3 to 5 years experience in generalist IT practice.
• Exposure to IT Service Support, Computer Networks, Microsoft Server
• Infrastructure, and End User and Devices Support in a SMME business environment.
• General understanding of agricultural production and supply chain (advantageous).
• Extensive understanding of the portfolio of information technology.
• Relevant computer packages and system(s) currently in use by the company.
• General understanding of supporting systems in a multi-site environment.
• IT security best practices.
• IT industry trends.
• Reports to the Senior Engineer (Servers and Networks) with a dotted reporting line to the Senior Engineer (Software and Systems).
• General hours of work will be office-related, but post office hours may from time to time be applicable (Standby).
• Business travel may be occasionally expected.
• Peromnes 9/8 / Paterson C3/ C4.

Qualifications Required:

• Grade 12 (Umalusi national senior certificate)
• A+ | N+ (Minimum requirement)
• Microsoft MCSE or equivalent (will be advantageous)

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• We are recruiting for the services of 5 Network Engineers with at least a CCNA qualification.
• This is a 12 months contract located in Capetown, Stellenbosh.
• The key function of this role is to keep branches up and running to receive, manage and resolve Customer queries which are already logged with the Support Desk.

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Duties/Responsibilities:

• Daily system and network monitoring.
• Ensure maximum cloud services, system and network up-time.
• Monitor and review system security.
• Contribute to IT governance function.
• Manage Linux and windows servers including patches.
• Participate in disaster recovery planning and simulation.
• Assist the team with desktop support (hardware and software related issues).
• Manage hardware warranties and software licenses.
• Liaise with managed service provider, vendors, 3rd parties and other IT personnel for problem resolution.
• Asset management for hardware and software assets.
• Participate in daily stand-ups and weekly operations meetings.
• Manage e-waste of redundant hardware.

Skills and Experience

Qualification Required:

• Matric

Qualification Preferred: 

• Microsoft MCSA, MCSE, or Azure Fundamentals Certification.
• 3 - 5 years' IT Infrastructure Experience.

Experience Required:

• Knowledge of the Microsoft Azure cloud, including but not limited to, Virtual Machines, Azure AD, Virtual Network etc.
• M365 maintenance and administration including SharePoint Online – Permissions and access.
• IT Security (FortiGate Firewall on-premise and cloud, Kaspersky Endpoint Security, MFA, Bitlocker, ZScaler, be the point of contact for penetration testing)
• Knowledge on the use of PowerShell.
• Knowledge of ITSM principles (Incident, Problem, Change Management).
• Working experience on private and public DNS record management.
• Working experience on Windows (Windows 11 and Server 2016) & Linux operating systems.
• Working experience of windows server administrative tools such as DNS, DHCP, GPO and Active Directory.
• Understanding VOIP and Hosted PBXs.

Beneficial experience but not essential:

• Knowledge of Freshdesk service desk.
• Knowledge of Pastel Evolution and Sage People.
• Mimecast e-mail maintenance and administration.
• Aruba L2/L3 switches and Access Points.
• Knowledge of ISO 27001, GDPR compliance and POPIA.
• Periodic performance reporting for capacity planning.

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Skills and Experience

What you’ll do:

• Retaining and growing current client headcount where opportunities exist.
• Develop customer strategies for performance metrics, escalation management, and communication.
• Oversee resources based at client sites.
• Ensure thorough feedback to all project stakeholders.
• Attend to and assist in resolving administrative requests on site.
• Managing all orders on site effectively.
• Enforce all workplace policies and procedures.
• Prepare and submit weekly and monthly reports to all stakeholders in line with SLA requirements.
• Manage customer accounts on Contract Management and Payroll System.
• Ensure adherence to client company invoicing policies, procedures, and rules within the payroll department.
• Act as the main point of contact for customers regarding business service issues, questions, and concerns.
• Recruit and lead cross-functional teams to meet business goals.
• Identify gaps and develop corrective plans.
• Driving any issues raised by stakeholders with the management team.

Your Expertise:

• Function-related experience: 3 to 5 years in site management or key account consultant capacity.
• Project and contract admin experience: 2 years.
• Other Experience: 3 to 5 years in management of headcount on various accounts with experience in payroll functions.
• Minimum 3 years site\ project management experience.
• Knowledge of BCEA and LRA.
• Above average MS Word, PowerPoint, and Excel skills.
• Exposure to Union engagements and Labour engagement.
• Strong communication, presentation, and interpersonal skills with an aptitude for building relationships with professionals of all organizational levels.
• Payroll Experience (5 yrs).
• Experience within the “MEIBC” space (Big Bore- Small Bore Pipefitters, Boilermakers, Electricians, Fire Watchers, Quality Controllers, Riggers, Welders, etc.)
• Experience working with Companies like Eskom, Babcock, Actom, etc.
• Valid SA driver's Licence and Own car (in working reliable condition) as there will be a lot of driving (which is reimbursed) between all the various sites.
• Health and Safety experience.

Qualifications Required:

• Matric/ Grade 12.
• Certificate or diploma in Industrial Relations or Human Resources.
• Certificates: Safety (OHS Legal Liability, Hazard identification, and Risk assessment, Assess a worksite and prepare a fall protection plan.
• Degree in Human Resources/Business Management/ Business Admin.
• Certificates: Safety (OHS Legal Liability, Hazard identification, and Risk assessment, Assessing a worksite and preparing a fall protection plan, Firefighting, First Aid.