Intermediate IT Infrastructure Engineer (Cape Town) at iOCO

Duties/Responsibilities:

• Daily system and network monitoring.
• Ensure maximum cloud services, system and network up-time.
• Monitor and review system security.
• Contribute to IT governance function.
• Manage Linux and windows servers including patches.
• Participate in disaster recovery planning and simulation.
• Assist the team with desktop support (hardware and software related issues).
• Manage hardware warranties and software licenses.
• Liaise with managed service provider, vendors, 3rd parties and other IT personnel for problem resolution.
• Asset management for hardware and software assets.
• Participate in daily stand-ups and weekly operations meetings.
• Manage e-waste of redundant hardware.

Skills and Experience

Qualification Required:

• Matric

Qualification Preferred: 

• Microsoft MCSA, MCSE, or Azure Fundamentals Certification.
• 3 - 5 years' IT Infrastructure Experience.

Experience Required:

• Knowledge of the Microsoft Azure cloud, including but not limited to, Virtual Machines, Azure AD, Virtual Network etc.
• M365 maintenance and administration including SharePoint Online – Permissions and access.
• IT Security (FortiGate Firewall on-premise and cloud, Kaspersky Endpoint Security, MFA, Bitlocker, ZScaler, be the point of contact for penetration testing)
• Knowledge on the use of PowerShell.
• Knowledge of ITSM principles (Incident, Problem, Change Management).
• Working experience on private and public DNS record management.
• Working experience on Windows (Windows 11 and Server 2016) & Linux operating systems.
• Working experience of windows server administrative tools such as DNS, DHCP, GPO and Active Directory.
• Understanding VOIP and Hosted PBXs.

Beneficial experience but not essential:

• Knowledge of Freshdesk service desk.
• Knowledge of Pastel Evolution and Sage People.
• Mimecast e-mail maintenance and administration.
• Aruba L2/L3 switches and Access Points.
• Knowledge of ISO 27001, GDPR compliance and POPIA.
• Periodic performance reporting for capacity planning.