Cape Union Mart International (Pty) Ltd has been equipping South African adventurers since 1933, and is South Africa's favourite outdoor adventure store. Stocking everything one needs for outdoor pursuits - including hiking, camping, trail running, mountain biking, snow sports, travel and more - Cape Union Mart is an essential first step in every adve...
Read more about this company
Job Description
An opportunity has become available in our Cape Union Mart Outdoor footwear for a resilient, innovative and resourceful Senior Buyer who can add value to our team through the successful trending, sourcing and procurement of merchandise for the private labels as well as branded footwear ranges within the Cape Union Mart chain.
Our ideal candidate will have the ability to significantly contribute towards the achievement of our department and business objectives as well as have the high energy levels required for this fast-paced, exciting and dynamic retail environment.
Requirements
Duties and Responsibilities:
- Range preparation, coordination and presentation
- Range execution in alignment with the business objectives
- Presenting range reviews
- Building and maintaining relationships with suppliers
- Negotiate and manage supplier contracts
- Effectively collaborating with the relevant stakeholders and departments
- Overseeing the Product Design, Quality and Fit
- Controlling sample stock
- Travel locally and internationally to attend trade shows, visit factories and research trends
- In-season trading
- General buying administrative functions
Knowledge, Experience & Qualifications Required:
- Grade 12 certificate and a relevant tertiary qualification is required
- A minimum of 5 years retail merchandise buying experience is essential
- Must have specialist knowledge on materials and construction of footwear
- 2 years product development experience in footwear is essential
- Deep understanding of technical footwear highly advantageous
- In-depth knowledge of the retail product life cycle, merchandise buying principles and critical path management
- A working knowledge of the latest Microsoft packages is required
- Candidates with Oracle and PLM experience will be given preference
Job Related Competencies:
- A passion for keeping up to date with trends and a creative flair for fashion
- The ability to adapt trends to our different target markets
- Proven negotiation skills
- Ability to understand and interpret trends
- Ability to make sound decisions together with effective problem-solving skills
- Strong trader mentality
- Proven strategic thinking skills
- Able to build and maintain influential relationships at various levels and across business functions
- Effective communication and presentation skills
- Solid organizing, planning, & time management skills
- High-level of conflict management
- The agility and resilience to maintain high levels of drive and initiative under pressure
go to method of application »
Job Description
An opportunity has become available for an Admin Assistant within our Leisurewear Department.
The key role of the Admin assistant is to assist Buyers and Planners with day to day product and planning administration.
Key Responsibilities include:
Order Management:
- Loading and amending of orders
- Sending orders to suppliers
- Update buying administrative documentation
- Maintaining and updating excel sheets
- Adding, maintaining and updating product details on various systems
Sample Management:
- Manage the sending and receiving of parcels to suppliers
- Manage the sample room; ensure samples are housed in an organised manner
- Manage any stock between Head Office and Distribution centre
- Manage the Buyers warehouse stock-take
Sample sale preparation:
- Assistant in prepping samples for sample sale
- Sending of left over samples to outlet stores and charity after sample sale
- Pull necessary reports to manage sample movement for sample sale
Mark-downs and price adjustments:
- Action mark-downs and price adjustments as advised by planning team
- Forward markdowns and price adjustments communications to stores
Bar-code approval process:
- Approve bar-codes received electronically (lay-out and information)
- Test and approve bar-codes sent from suppliers and send communication to suppliers
Filing system management:
- Manage and maintain clear and concise filing systems in the merchandise department
Work Experience required:
- 2 years retail experience required
- Administrative experience required
Formal Qualifications required:
Job Related Knowledge:
- Microsoft office proficiency (word, excel, powerpoint and outlook)
Job Related skills:
- Computer skills
- Verbal and written communication
- Problem solving skills
- Time management skills
- Strong administrative skills
Key Competencies
- Self –Leadership
- Team collaboration and passion
- High energy and drive
- Proven planning and time management skills
- Proactivity
go to method of application »
Job Description
An opportunity has become available at our Head Office (Cape Town) within Cape Union Mart for a Buyers Assistant within the Old Khaki Team.
Duties and Responsibilities:
- Provide full time, comprehensive administrative support to buyers in all activities & product categories including fit sessions, range build, meetings, email queries & product briefs
- Sample room and sample management which includes
- sample requests & follow up,
- sample preparation for reviews;
- sample handover to online photography & marketing; and
- sample room organization
- Tracking & following up on approvals & preproduction sample submission
- Update PLM, product lists & reports with correct imagery & information
- Management of onboarding new suppliers to the system
- Administration of product codes and raising orders, sending PO’s to suppliers and keeping the PLM up to date with product codes and PO numbers
- Loading product onto PLM following range review and maintaining PLM with relevant amendments
- Take ownership of sample sale preparation and set up prior to date allocated
- Review preparation
- Tracking & following up on elements pertaining to product development
- Manage the process of samples being photographed for online
- Assist with supplying information for marketing and Visual merchandising briefs
- Assisting with the compiling of store reports
- Visual support e.g. preparing PowerPoint presentations for internal meetings
Requirements:
- Matric
- Relevant tertiary qualification (Advantageous)
- Candidates who have 1-2 years in a similar role will be given preference
- Computer literacy and Microsoft Office Proficiency is a must
- Product knowledge i.e. knowledge of consumer electronics and related products and trends
- The ability to multitask & organize is essential to the role
Job Related Behavioural Competencies.
- Analytical thinking and problem solving
- Eagerness to learn.
- Time Management and ability to meet deadlines and overcome challenges.
- Ability to clearly and concisely articulate problems and explain exactly how to reproduce them.
- Being proactive and taking initiative in your role.
- Ability to effectively work in a team environment while being self-directed and highly motivated.
- Team player
- Ability to build strong relationships.
- Verbal and written communication skills
go to method of application »
Duties and Responsibilities:
- To achieve the annual sales budget through meeting and exceeding daily and monthly budgets to ensure the sustainability of the business
- To manage and control the financial aspects of running the store to ensure store profitability.
- To adhere to merchandising standards in line with the brand requirements to ensure good product mix.
- To ensure proper stock management and control to minimise loss and to ensure product availability, by monitoring stock related risks.
- To deliver exceptional customer service to ensure the best customer experience.
- To build excellent relationships with all relevant service providers (internal and external)
- To manage human resources effectively by recruiting, planning, and administrating payroll properly
- To inspire, motivate, develop, and hold people accountable appropriately.
- Align team members to Company culture and create fun.
- Implement all company policies and procedures.
- Maintaining health & safety practices
Behavioural Requirements:
- Honesty in dealing with cash or finances.
- Inspirational leadership & passion
- Taking ownership
- Building & maintaining relationships
- Innovation & ability to deal with change management.
- Thinking adaptability
- Delivering results and meeting customer expectations
- Follow instructions and procedures.
- Leading and supervising
- Achieving personal work goals and objectives
Minimum Requirements:
- Microsoft – Computer Proficiency
- Clear Criminal record
- Ability to communicate effectively at all levels.
Experience:
- Minimum of 5 years’ Store Management experience
- Minimum of 8 years' Retail experience
- Experience in working in a large retail store with a turnover of more than R 20 million per annum.
go to method of application »
Duties and Responsibilities:
- Exceed customer expectations by practicing customer selling techniques.
- Adhere to stock loss controls in store.
- Ensure individual targets are met consistently.
- Ability to maximise and drive sales by identifying opportunities to increase turnover.
- Maintain housekeeping, uphold our visual merchandising standards to optimise sales.
- Create an inspiring environment. Have fun.
- Transact all purchases – receive, verify and processes all payments such as cash, cards, vouchers, coupons and any other acceptable payments.
- Ensure all out going stock/ items/ scripts are scanned and paid for.
- Process all loyalty cards including those of accelerated partners.
- Establish a professional relationship with customers and provide friendly, helpful, courteous assistance and advice to all customers.
- Report customer compliments and complaints to management.
- Attend to all customer stock queries and ensure that they dealt with and resolved.
Behavioural Requirements:
- Honesty in dealing with cash and finances.
- Building & maintaining relationships
- Innovation & change management
- Thinking adaptability
- Taking ownership
- Problem solving
- Trustworthy and honest
- Time management
- Exceptional customer service
Minimum Requirement.
Essential:
- Matric or Equivalent
- Up to 6 months retail experience
Special conditions of employment:
- Clear Credit and Criminal record
- Willing and able to work retail hours.
- South African citizen
Advantageous:
- 1 year work experience within retail.
- Microsoft – Computer Proficiency
- Ability to communicate effectively.
- Knowledge of current clothing trends/outdoor lifestyle (depending on the brand applying for) Willing and able to work retail hours.
go to method of application »
Job Description
We are seeking a dynamic and experienced Head of Loyalty Program, to lead our strategic initiatives in customer retention and loyalty as well as to drive our journey to becoming a customer-led, digital-first and data driven organisation that can effectively build on the success of the 1st year of the Friends & Family loyalty programme. The ideal candidate will be responsible for developing and executing innovative loyalty brand strategies that enhance customer satisfaction, drive engagement, and increase retention rates, while ensuring growth and monetization of the loyalty program.
You will be working across divisions such as IT, and e-Commerce to better harness data and make customer-centric decisions to create meaningful and tangible customer value and experiences. The role requires the incumbent collaborating with our brand, digital, e-Commerce, Customer Engagement (CRM), Customer service and merchandise teams to initiate and support the company’s strategy.
This role requires a blend of strategic thinking, analytical skills, and strong leadership to effectively manage and collaborate across departments.
Key Responsibilities
- Develop, implement, and managing the loyalty program to enhance customer retention and increase frequency. This includes strategizing the structure of the loyalty program, setting rewards, and analysing data to optimize its effectiveness.
- Continuously evolve the loyalty programme to create newness and keep it attractive for customers to feel valued.
- Partner with Brand teams to identify priority analyses to improve results of future marketing activations. Inform Business Units on how to leverage the Loyalty program to help meet growth targets.
- Complaint Resolution: Handling customer complaints and escalations effectively and efficiently with regards to the Loyalty program. This involves ensuring that customers' concerns are addressed promptly and satisfactorily to maintain their loyalty.
- Feedback Management: Gathering customer feedback through various channels (e.g., surveys, research, etc) and using this feedback to identify areas for improvement in products, services, and customer experience.
- Performance Tracking and Analysis: Monitoring key performance indicators (KPIs) related to customer loyalty and satisfaction and analysing data to identify trends, opportunities, and areas for improvement.
- Utilize analysis to inform and influence business and marketing teams in catalysing eCommerce & in store marketing performance.
- Innovation and Adaptation: Staying abreast of industry trends and best practices in loyalty programs. Continuously innovating and adapting strategies to meet evolving customer needs and preferences.
- Compliance and Ethics: Ensuring that all loyalty program activities and practices comply with relevant laws, regulations, and ethical standards. This includes safeguarding customer privacy and maintaining transparency in program terms and conditions.
- Contribute to the development of the marketing analytics capability with a focus on finding creative solutions to analysis and measurement, including tool customization.
- Follow industry and emerging best practices in shaping the marketing analytics capability including a focus on data organization, data quality, documentation, and ongoing process improvement.
Requirements
Experience & Qualifications
- An Undergraduate Degree (minimum)
- Proven experience (at least 5 years) experience in loyalty program management or a similar role within the retail industry.
Requirements
- Strong Analytical abilities & Cross-channel customer data analysis
- Experience in customer journey mapping and insight generation.
- Experience in Loyalty brand Strategy development & implementation.
- Experience in Customer segmentation – Strategy, Reporting & Business application
- Sound understanding of Salesforce
- Strong project management skills
- An agile leadership approach with strategic thinking and innovative problem-solving skills
- In-depth knowledge and experience of optimizing social /digital media platforms, including setting and performance targets and budget management
- Team player, with strong relationship building and management (both internal and external) skills. And the confidence to take the lead in the Loyalty program environment.
- Ability to effectively communicate information and ideas in written and verbal format.
- Good technical understanding with the appetite and ability to learn and adapt to new tools quickly
- Research, recommend, and implement new Loyalty program opportunities.
Personal Skills/Attributes
- An emotionally intelligent, inspiring leader
- A strategic and analytical mind-set
- An effective public speaker
- An affinity for data-driven customer insights
- Customer obsessed
go to method of application »
Duties and Responsibilities:
- Assisting in managing all aspects of a store
- Maximizing turnover and profit
- Minimise shrinkage by monitoring stock related risks.
- Deliver exceptional customer service by implementing customer experience strategy.
- Lead Talent selection, training, coaching, retention and recognize initiatives for all team members.
- Innovative visual merchandising to optimize sales.
- Implement all company policies and procedures.
- Maintaining health & safety practices
- Optimize team through creating an inspiring environment.
- Align team members to Company culture and create fun.
Behavioural Requirements:
- Honesty in dealing with cash or finances.
- Inspirational leadership & passion
- Taking ownership
- Building & maintaining relationships
- Innovation & ability to deal with change management.
- Thinking adaptability
Minimum Requirement.
- 3 years of Management retail experience
- Matric or Equivalent
- Microsoft – Computer Proficiency
- Clear Criminal record
- Ability to communicate effectively at all levels.
go to method of application »
Duties and Responsibilities:
- Exceed customer expectations by practicing customer selling techniques.
- Adhere to stock loss controls in store.
- Ensure individual targets are met consistently.
- Ability to maximise and drive sales by identifying opportunities to increase turnover.
- Maintain housekeeping, uphold our visual merchandising standards in order to optimise sales.
- Create an inspiring environment.
Behavioural Requirements:
- Honesty in dealing with cash and finances.
- Building & maintaining relationships
- Innovation & change management
- Thinking adaptability
- Taking ownership
Minimum Requirement.
- 6 months of retail experience
- Matric or Equivalent
- Clear Criminal record
- Microsoft – Computer Proficiency
- Ability to communicate effectively.
- Knowledge of current clothing trends/outdoor lifestyle (depending on the brand applying for)
go to method of application »
Duties and Responsibilities:
- To achieve the annual sales budget through meeting and exceeding daily and monthly budgets to ensure the sustainability of the business
- To manage and control the financial aspects of running the store to ensure store profitability.
- To adhere to merchandising standards in line with the brand requirements to ensure good product mix.
- To ensure proper stock management and control to minimise loss and to ensure product availability, by monitoring stock related risks.
- To deliver exceptional customer service to ensure the best customer experience.
- To build excellent relationships with all relevant service providers (internal and external)
- To manage human resources effectively by recruiting, planning, and administrating payroll properly
- To inspire, motivate, develop, and hold people accountable appropriately.
- Align team members to Company culture and create fun.
- Implement all company policies and procedures.
- Maintaining health & safety practices
Behavioural Requirements:
- Honesty in dealing with cash or finances.
- Inspirational leadership & passion
- Taking ownership
- Building & maintaining relationships
- Innovation & ability to deal with change management.
- Thinking adaptability
- Delivering results and meeting customer expectations
- Follow instructions and procedures.
- Leading and supervising
- Achieving personal work goals and objectives
Minimum Requirements:
- Microsoft – Computer Proficiency
- Clear Criminal record
- Ability to communicate effectively at all levels.
Experience:
- Minimum of 5 years’ Store Management experience
- Minimum of 8 years' Retail experience
- Experience in working in a large retail store with a turnover of more than R 20 million per annum.
Method of Application
Use the link(s) below to apply on company website.
Build your CV for free. Download in different templates.
Gmail
Yahoomail