Vacant Jobs at adidas Group

JOB PURPOSE 

• Assist management in day-to-day store maintenance while providing excellent service and observing and maintaining all store policies and procedures. 

ESSENTIAL DUTIES AND RESPONSIBILITIES 

Includes the following. Other duties may be assigned. 

• Ensures the highest level of adidas service is given to each customer. 
• As needed, completes any regular sales transactions involving cash, credit, checks, etc. 
• Involved indirectly with ticketing of products as well as checking paperwork against items received. 
• Assists in product flow from stockroom to sales floor on a fill in basis. 
• Ensure that Company assets and stock is always secured in order to alleviate shrinkage. 
• Assists in the development of displays of merchandise or follow suggestions or schedules provided by the store management team. 
• Attain proficiency with the point-of-sale system by acquiring system utilization skills. Ensure integrity is maintained through attention to policy and procedure. 
• Uses selling techniques such as add on sales and describing technical information to customers to enhance salesmanship and reach store and position sales goals. 
• Greets customers in the store and assists them in finding the right product. Occasionally, serves primarily as a Greeter at the front door during busy workdays. 
• Maintaining general housekeeping standards 
• Safekeeping of Company assets 

SKILLS REQUIRED 

• Listening 
• Excellent customer service 
• Meeting sales goals 
• Selling to customer needs 
• People skills 
• High energy level 

EDUCATION AND EXPERIENCE REQUIREMENTS  

• Matric certificate and or equivalent   
• 2 - 4 years of retail experience 

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PURPOSE AND OVERALL RELEVANCE FOR THE ORGANISATION

• Building and driving the strategy for Purpose (People and Planet) programs across Emerging Markets.  
• Build frameworks & operating procedures to assist the EM Clusters on the planning & implementation purpose initiatives. 

KEY RESPONSIBILITIES

• Implement the company’s Purpose "Through sport we have the power to change lives" across EM. 
• Utilize Global and EM data and insights to drive Purpose initiatives across EM clusters and channels in collaboration with adidas Global Purpose, adidas Charitable Giving and the adidas Foundation. 
• Represent EM Purpose partners in discussions with adidas Global and external parties, to drive brand and funding opportunities. 
• Ensure all Purpose partnerships are vetted, and aligned with the adidas Charitable Giving policy. 
• Provide the business with consolidated social impact report across EM. 
• Actively secure and fully manage Purpose budgets across Global, EM and adidas Foundation. 
• Contribute to EM net sales and market share growth by identifying and implementing Purpose initiatives that support EM commercial targets.  
• Lead collaboration with EM DEI, Internal Comms and Brand teams to maximize efforts and grow visibility for our Purpose partners and work.  
• Create Purpose volunteering opportunities for EM staff across all Clusters, in collaboration with HR. 
• Build a virtual Purpose Workstream within EM to drive staff engagement on the topic. 
• Support Clusters in the build and maintenance of their local purpose partner portfolio. 
• Support clusters in activating their purpose partners to drive brand meaning & engagement.  

KEY RELATIONSHIPS

• Global: Charitable Giving, Purpose Marketing, Brand Marketing, Corporate Comms, SPOMA, Business Units. Support functions: Finance, HR, IT, Legal, Internal Comms, DEI. Support disciplines: adidas runners, adidas Football Collective, membership team. 
• EM: SLT, Brand Partners, Brand Activations, Finance, Legal, HR, Brand Activation, Internal Comms, DEI, SCM, IT. 
• EM Markets: SLT, Brand Partners, Brand Activations, Finance, DEI. 
• Others: External Purpose Partners: adidas Foundation, Common Goal, GAiN. 

KNOWLEDGE, SKILLS AND ABILITIES

• Have a genuine empathy and passion towards Purpose work 
• The individual must be senior in profile – 
• Represent EM in budget negotiations and secure Global budget support for EM Purpose. 
• Network on behalf of EM at internal and external industry conferences. 
• Present on behalf of EM both internally and at industry workshops. 
• Highly motivated with a strong track record in the management of adidas Purpose initiatives. 
• Be well organized and possess a strong attention to detail.  
• Knowledgeable in the Purpose landscape across EM, with direct partnership experience. 
• Strong team player with experience in leading cross-functional teams and projects across clusters, making sure execution aligns with brand strategy, and is delivered according to the KPIs. 
• Ability to work in an agile work environment. 
• Mental flexibility, adaptability, initiative and determination, positive, creative, energetic personality, able to influence the agenda, problem-solve and inspire others. 
• Languages: must be fluent in written and spoken English. 
• IT skills:  advanced level in Word, Excel, PowerPoint.  

REQUISITE EDUCATION AND EXPERIENCE/ MINIMUM QUALIFICATIONS

• University degree relevant to Brand management, Communication or Sustainability. 
• Post-graduate qualification a plus (Brand management/ Communication/ Sustainability). 
• At least 5 years relevant experience or evidence of having volunteered in Purpose-related work, working directly with sport-for-good organizations.  
• Proven experience of cross-functional and collaborative working across Brand Partners/ Purpose/ Finance/ Comms across the EM landscape. 
• Passion for adidas and its Purpose: Sport has the power to change lives. 
• Industry: sporting goods/ retail/ consumer goods. 

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PURPOSE & OVERALL RELEVANCE FOR THE ORGANIZATION

• As our Tech Infrastructure Manager, you will be responsible for managing and maintaining the organization's IT infrastructure, ensuring seamless operations and driving innovation.
• Your role will involve a combination of hands-on technical support, service management and project management tasks to deliver exceptional results, enhancing the efficiency and reliability of the company's technology systems.
• This is a high-impact role where you'll make a real difference. Local travel within South Africa may be required.

KEY RESPONSIBILITIES

Service Delivery Management

• Responsible for day-to-day IT services, ensuring business systems are operating effectively.
• Implement infrastructure to support business needs and ensure customer satisfaction.
• Retail store lifecycle projects for new openings, remodels and closures, as well as events.
• Monitor the organization's office and retail infrastructure, managing network outages with the global support teams to minimize downtime and disruption to business.

Business Analysis

• Ensure that the appropriate mix of people, processes, and technology are in place to provide value.
• Identify, support and drive IT innovations and standard, best practice IT solutions.
• Evaluate emerging technologies and make recommendations for IT infrastructure improvements to enhance operational efficiency.
• Investigate operational needs and problems, and opportunities, contributing to the recommendation of improvements in automated and non-automated components of new or changed processes and organization.

Service Level Management

• Monitor service delivery, performance metrics and liaise with managers and customers to ensure that service level agreements are not breached without the stakeholders being given the opportunity of planning for a deterioration in service.
• Follow-up to ensure that end-user IT requirements or issues are resolved promptly for optimal performance.

Stakeholder and Vendor Management

• Manages internal and external stakeholders through appropriate communication and reporting.
• Manage external vendor and service provider relationships.

Release and Deployment

• Collaborate with internal teams to identify IT requirements for upcoming projects and provide technical expertise during project planning and execution.
• Execution of global infrastructure rollouts in partnership with the functional infra-areas to completion so that expected business benefits are realized.
• May carry out early life support activities such as providing support advice to initial users.

Service Acceptance

• Engage with project management to confirm that products developed meet the service acceptance criteria and are to the required standard. 
• Feed into the change management processes.

People / Resource Management

• Ensure appropriate leadership skills are present through creating a motivational and supportive work environment in which employees are coached, trained and provided with career opportunities through development.
• Allocate tasks to the respective team members considering experience, complexity, workload, and organizational efficiency.
• Continuously monitor and evaluate team workload and organizational efficiency with the support of 
• IT systems, data analysis and team feedback, making appropriate changes to meet business needs.
• May be involved and provide input on hiring decisions.

KEY RELATIONSHIPS

• Global IT, Market and Infrastructure Delivery Hubs
• Business Tech Consultants / Analysts and Project Managers
• Respective business functions (GOPS, Finance, HR, Brand Marketing, Wholesale/Retail)
• External vendors and service providers

KNOWLEDGE, SKILLS AND ABILITIES

• Ability to translate business requirements into cost efficient IT solutions.
• Experience in managing and leading small/medium sized IT projects.
• Technical proficiency and awareness.
• Familiarity with Agile / ITIL framework and IT service management principles.
• Experience with cloud computing platforms (e.g., AWS, Azure) and virtualization technologies

REQUISITE EDUCATION AND EXPERIENCE / MINIMUM QUALIFICATIONS

• 5+ years’ experience in ITSM with at least 2 years of experience in a team management role.
• Degree in Computer Science, Information Technology, or equivalent practical experience.
• Proven experience with retail sales tech and project delivery in a corporate environment.
• Strong knowledge of infrastructure operations, service management, networking, hardware/software and security best practices.
• Proficiency in project management methodologies and tools.
• Excellent communication skills and the ability to work effectively in a team environment.
• Understanding of different cultures, and ability to work with people from other functions/markets.

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JOB PURPOSE

• Assist management in day-to-day store maintenance while providing excellent service and observing and maintaining all store policies and procedures.

ESSENTIAL DUTIES AND RESPONSIBILITIES

It includes the following. Other duties may be assigned.

• Ensures the highest level of adidas service is given to each customer.
• As needed, complete any regular sales transactions involving cash, credit, checks, etc.
• Involved indirectly with ticketing of products as well as checking paperwork against items received.
• Assists in product flow from stockroom to sales floor on a fill-in basis.
• Assists in the development of displays of merchandise or follow suggestions or schedules provided by the store management team.
• Attain proficiency with the point-of-sale system by acquiring system utilization skills. Ensure integrity is maintained through attention to policy and procedure.
• Use selling techniques such as adding on sales and describing technical information to customers to enhance salesmanship and reach store and position sales goals.
• Greetings customers in the store and assists them in finding the right product. Occasionally, serves primarily as a Greeter at the front door during busy workdays.
• Maintaining general housekeeping standards
• Safekeeping of Company assets

SKILLS/EXPERIENCE:

• An absolute passion for retail & customer service.
• Ability to use your initiative.
• Clear and upbeat communication skills.
• Flexibility- you can help during the week, during evenings and weekends too.
• Previous fashion retail experience will be highly regarded but is not essential.

TO BE SUCCESSFUL IN THIS ROLE YOU WILL HAVE:

• The passion to work within a team delivers great results.
• Ability to perform in a fast-paced, high volume retail environment.
• Enthusiasm.
• A love for fashion and great confidence to style your customer with any look they want to create!

REQUISITE EDUCATION AND EXPERIENCE:

• Matric Certification or equivalent.
• 0-1 years of retail experience.