Our purpose is to be the leading real estate services provider and the preferred place of employment for our industry’s professionals. This purpose promotes constant innovation and service excellence, whilst providing end-to-end real estate solutions to our valued clients. Our mission is to build a high-performance, respectful and dynamic culture that enab...
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Job Description
POSITION PURPOSE:
- A highly organised and detail-oriented Finance Admin Support within the Soft Services industry. This role is essential in ensuring the accurate collection, validation, and submission of payroll data using manual timesheets.
- Additionally, the role includes responsibility for managing and monitoring Fixed-Term Contracts (FTC), tracking contract expirations, and completing the necessary documentation for personnel changes such as role transfers or reassignments (PCA).
ESSENTIAL FUNCTIONS & DUTIES:
Payroll Administration:
- Collect and verify manual timesheets from site teams on a weekly/monthly basis.
- Accurately input timesheet data into the payroll system or payroll templates for submission to the payroll provider or internal payroll team.
- Investigate and resolve any payroll discrepancies in a timely and professional manner.
- Liaise with line managers and site supervisors to ensure timely receipt and accuracy of timesheets.
- Ensure payroll cut-off dates are met without exception.
FTC & Contract Monitoring:
- Maintain a database of all Fixed-Term Contracts (FTC), including start and end dates.
- Monitor contract expiration dates and provide proactive reminders to management for renewals, extensions, or terminations.
- Ensure all contract amendments and extensions are processed in line with company procedures and employment law.
Employee Change Management (PCA):
- Complete Personnel Change Advice (PCA) forms for changes such as role transfers, promotions, salary amendments, or location changes.
- Ensure all PCAs are approved, documented, and timeously submitted to HC
- Work closely with HC and line management to ensure seamless updates and compliance.
Compliance & Documentation:
- Ensure all payroll and contract-related records are maintained in accordance with company policy.
- Internal and external audits by providing accurate payroll and contract documentation.
- Adhere to relevant employment legislation and company policies at all times.
EDUCATION
SKILLS & EXPERIENCE
Essential:
- Proven experience in payroll administration, preferably using manual timesheet processes.
- Excellent attention to detail and a high degree of accuracy.
- Strong organisational and time management skills.
- Proficiency in Microsoft Excel and other data-entry platforms.
- Understanding of Fixed-Term Contracts and basic HR administrative processes.
- Ability to handle sensitive and confidential information appropriately.
Desirable:
- Experience in the Soft Services, Facilities Management, or related industries.
- Familiarity with completing related HR forms.
- Understanding of payroll systems highly advantageous.
KEY ATTRIBUTES
- Proactive and able to manage workload independently.
- Effective communicator, both written and verbal.
- Collaborative team player with a strong work ethic.
- Solutions-focused mind set with a commitment to continuous improvement.
Closing Date 04 September 2025
go to method of application »
Job Description
POSITION PURPOSE
- Responsible for designing, developing and maintaining the software that connects different applications, systems, and data sources, enabling them to communicate and exchange information effectively.
ESSENTIAL FUNCTIONS AND BASIC DUTIES
Assumes responsibility for the effective performance of assigned programming functions.
- Develops assigned features and sections of the Broll Tech systems. Designs code to be easy to read and adjust, and reuseable in future systems.
- Checks functionality of programming code with Senior Analyst Programmers and ensures that assigned sections are completely bug free.
- Ensures that all code work is properly documented. Draws up functional specifications where applicable.
- Makes suggestions to increase efficiency in project development and to ensure that deadlines are met.
- Provides support and training to end-users where applicable.
Assumes responsibility for establishing and maintaining professional working relationships with customers, suppliers, and outside contacts.
- Tracks and resolves problems promptly and effectively.
- Obtains and conveys information as needed.
- Promotes goodwill and a positive image of the Company.
Assumes responsibility for establishing and maintaining effective working relationships with area staff and with management.
- Cooperates with Project Team in integrating sections of the system. Provides support and assistance to team members.
- Assists other Programmers as needed.
- Keeps management well informed of area activities and of any significant problems.
- Completes assigned documentation accurately and timely.
- Attends meetings as required.
Assumes responsibility for related duties as required or assigned.
- Ensures that work area is clean, secure, and well maintained.
- Performs miscellaneous projects as assigned.
- Updates technical skills as required.
PERFORMANCE MEASUREMENTS
- Information users can effectively utilize established systems.
- Good business relations exist with users. Users’ concerns are promptly attended and any problem effectively resolved.
- Company information needs are met. Suggestions for improvements are made.
- Programming goals and projects are completed on schedule. Programming functions are completed in accordance with established policies and procedures.
- Data integrity and quality programs are maintained. Programs are efficient.
- Good working relationships exist with area staff and with management. Programmers are assisted and supported as needed.
EDUCATION/CERTIFICATION:
- Associate’s degree in computer science or an equivalent combination of education, training, and experience.
REQUIRED KNOWLEDGE:
- Knowledge of software applications and relational database systems.
- Understanding of related programming languages and development platforms.
EXPERIENCE REQUIRED:
- Two or more years of related programming experience.
SKILLS/ABILITIES:
- Solid organisational skills and attention to detail.
- Good interpersonal skills.
- Strong project management abilities.
- Willingness to assist others and support others.
- Able to operate all related computer applications and hardware.
Closing Date 04 September 2025
go to method of application »
Job Description
POSITION PURPOSE
- Responsible for planning, organising, and directing the activities of the Centre/Building. Oversees leasing contracts, procures services, handles third party service contracts, and directs maintenance procedures.
- Ensures that all buildings, grounds, and equipment are well maintained and in optimal working condition. Develops and implements departmental policies and procedures and ensures that all operations are in accordance with established health and safety regulations.
- Ensures that services purchased are of acceptable quality and follow the procurement policy. Keeps Senior Management well informed of area activities and significant problems.
- Trains, directs, and appraises assigned personnel. Ensuring that all Broll online data is loaded and maintained on a day to day basis as well as compliance with the prescribed ISO procedures.
ESSENTIAL FUNCTIONS AND BASIC DUTIES
Assumes responsibility for the planning, development, and implementation of effective operations management policies, procedures, and planning.
- Assists Senior Management in developing short and long term goals and plans. Assists with long term budget projections.
- Executes established operational goals and ensures that corporate wide plans are complemented and supported.
- Assists in developing policies and procedures for Centre/Building operations. Conducts periodic reviews of existing policies and procedures to ensure maximum efficiency.
Assumes responsibility for the effective operations management of the Centre/Building and facilities.
- Coordinates and arranges third party services of maintenance contractors, suppliers, vendors, etc. Deals with contractors on daily basis.
- Liaises with tenants with regards to operational problems.
- Responds to emergency call outs.
- Day to day running and control of:
- Tenant complaints
- Security
- Air Conditioning
- Cleaning, Electrical, Plumbing etc.
- Authorises of invoices for payments.
- Issues tender documents.
- Calculates operational costs for charge out to the tenants nsure recoveries where appropriate
- Manages space planning. Ensures that the Centre/Building layout will accommodate present and future operational and space requirements.
- Conducts periodic inspections of facilities, assesses problems and needs, and implements improvements in operations as appropriate.
- Coordinates maintenance activities. Ensures that facilities are clean, well maintained, and in good repair. Directs preventive maintenance procedures as appropriate.
- Ensures that Centre/Building operations are in compliance with established procedures, policies, regulations and codes.
Assumes responsibility for the security of all the Centre/Building facilities. Conducts scheduled inspections of security systems and implements improvements as necessary.
- Identifies security threats and develop action plans for the prevention of incidents
- Establishes and maintains security systems for the Centre/Building and tenants
- Monitors shops and businesses and react on emergency calls
- Establishes and maintain security information network
- Liaisees with SAPS and local authorities
- Plans the manning of the center and manage guards on duty
- Determines the needs for security systems and equipment
- Communicates with tenants regarding security systems
- Develops and implements security devices
- Creates security awareness amongst staff, tenants and shoppers
- Compiles budgets and control expenditure
- Establishes emergency plans
Assumes responsibility for ensuring the efficient and cost effective administration of Centre/Building operations.
- Develops and implements safety directives
- Completes financial forecasting duties, and generates and updates schedules for building expenditures.
- Creates safety awareness and trains staff in Health and Safety.
- Ensures compliance with legal regulations. Completes regular Occupational Health and Safety Act inspections and updates monthly reports as appropriate. Ensures that Occupational Health and Safety Act requirements are effectively implemented.
- Ensures that facilities operations are cost effective, efficient, and within established budget constraints.
- Oversees the procurement of furnishings and equipment in accordance with budget planning.
- Researches vendors, contractors, and suppliers to ensure that equipment and services are of acceptable quality, competitively priced, and delivered on time.
- Ensures that all maintenance agreements and leases are current.
- Ensures that billing discrepancies are promptly tracked and resolved.
Assumes responsibility for ensuring professional business relations with vendors, contractors, and trade professionals.
- Works to develop and maintain productive business relations with vendors, suppliers, contractors, etc.
- Acts as a liaison between the Company and external contacts.
- Ensures effective coordination of external services with Company operations.
- Obtains and conveys information as appropriate.
- Promotes goodwill and a positive image of the Company.
Effectively supervises Centre/Building personnel, ensuring optimal performance.
- Provides leadership to assigned personnel through effective objective setting, delegation, and communication. Conducts regular meetings to ensure that personnel are well informed of changes in policies and procedures. Discusses areas needing improvement.
- Assigns and coordinates personnel. Directs daily operations.
- Identifies, develops, and implements training programs as appropriate.
- Conducts performance appraisals. Provides measurable feedback to assigned personnel and suggestions for improved performance. Formulates and implements employee corrective actions as needed.
- Ensures that staffing levels are appropriate. Interviews, hires, and assigns personnel as necessary.
Assumes responsibility for related duties as required or assigned.
- Ensures that work area is clean, secure, and well maintained.
- Completes special projects as assigned.
- Reports on Operational expenses, foot traffic, security incidents etc.
PERFORMANCE MEASUREMENTS
- Good communication and coordination exists with departments. Assistance is provided as needed.
- Procurement policy is fully complied with.
- Senior Management is appropriately informed of area activities and of any significant problems.
- Operations personnel are well trained, effective, and efficient. Appropriate supervision and assistance are provided.
- Company facilities are well maintained and secure and meet the needs of the Company.
- Centre or Property operations are efficiently and cost effectively administered.
- Current and future Centre or Property needs are well planned and budgets are established and maintained.
- Effective business relations exist with vendors, contractors, and trade professionals.
- Ensuring that all Broll online data is loaded and maintained on a day to day basis as well as compliance with the prescribed ISO procedures.
- The Appointee undertakes that the working environment, entire Building and all areas to which public, workers, contractors and employees have access to, are kept in a safe and healthy condition being compliant with the Occupational Health and Safety Act 85/1993 as amended from time to time.
- The Appointee undertakes to enforce compliance on all contractors and consultants entering and performing their duties on the Buildings, even if they were appointed by a Tenant).
- The Appointee here acknowledges that delegated responsibility and undertakes to ensure that the Buildings at all times comply with the relevant stipulations contained in the OHS Act,
- The Appointee undertakes to promptly resort to their Manager (either telephonically, by e-mail, written report) all safety and security incidents that may impact on tenants, employees, contractors or members of the public without limitation to: injury, death, violence, vehicle accidents, armed robbery, abduction, kidnapping, hostage situations or any other similar criminal activity as well as damage or destruction of the structure or systems.
QUALIFICATIONS, SKILLS & EXPERIENCE
EDUCATION/CERTIFICATION:
- Matric.
- Additional related maintenance and Building management training preferred.
REQUIRED KNOWLEDGE:
- Excellent understanding of Building or Property management procedures.
- Knowledge of budgeting, service contracts, and leasing agreements.
EXPERIENCE REQUIRED:
- Five or more years of related experience, with at least two or more years of supervisory experience.
SKILLS/ABILITIES:
- Excellent leadership abilities.
- Able to organise, coordinate, and direct team activities.
- Strong problem solving skills.
- Good communications skills.
- Able to use all related maintenance equipment and computer applications
Closing Date 04 September 2025
go to method of application »
Job Description
POSITION PURPOSE
- Responsible for planning, organising, and directing the activities of the Centre/Building. Oversees leasing contracts, procures services, handles third party service contracts, and directs maintenance procedures.
- Ensures that all buildings, grounds, and equipment are well maintained and in optimal working condition. Develops and implements departmental policies and procedures and ensures that all operations are in accordance with established health and safety regulations.
- Ensures that services purchased are of acceptable quality and follow the procurement policy. Keeps Senior Management well informed of area activities and significant problems.
- Trains, directs, and appraises assigned personnel. Ensuring that all Broll online data is loaded and maintained on a day to day basis as well as compliance with the prescribed ISO procedures.
ESSENTIAL FUNCTIONS AND BASIC DUTIES
Assumes responsibility for the planning, development, and implementation of effective operations management policies, procedures, and planning.
- Assists Senior Management in developing short and long term goals and plans. Assists with long term budget projections.
- Executes established operational goals and ensures that corporate wide plans are complemented and supported.
- Assists in developing policies and procedures for Centre/Building operations. Conducts periodic reviews of existing policies and procedures to ensure maximum efficiency.
Assumes responsibility for the effective operations management of the Centre/Building and facilities.
- Coordinates and arranges third party services of maintenance contractors, suppliers, vendors, etc. Deals with contractors on daily basis.
- Liaises with tenants with regards to operational problems.
- Responds to emergency call outs.
- Day to day running and control of:
- Tenant complaints
- Security
- Air Conditioning
- Cleaning, Electrical, Plumbing etc.
- Authorises of invoices for payments.
- Issues tender documents.
- Calculates operational costs for charge out to the tenants nsure recoveries where appropriate
- Manages space planning. Ensures that the Centre/Building layout will accommodate present and future operational and space requirements.
- Conducts periodic inspections of facilities, assesses problems and needs, and implements improvements in operations as appropriate.
- Coordinates maintenance activities. Ensures that facilities are clean, well maintained, and in good repair. Directs preventive maintenance procedures as appropriate.
- Ensures that Centre/Building operations are in compliance with established procedures, policies, regulations and codes.
Assumes responsibility for the security of all the Centre/Building facilities. Conducts scheduled inspections of security systems and implements improvements as necessary.
- Identifies security threats and develop action plans for the prevention of incidents
- Establishes and maintains security systems for the Centre/Building and tenants
- Monitors shops and businesses and react on emergency calls
- Establishes and maintain security information network
- Liaisees with SAPS and local authorities
- Plans the manning of the center and manage guards on duty
- Determines the needs for security systems and equipment
- Communicates with tenants regarding security systems
- Develops and implements security devices
- Creates security awareness amongst staff, tenants and shoppers
- Compiles budgets and control expenditure
- Establishes emergency plans
Assumes responsibility for ensuring the efficient and cost effective administration of Centre/Building operations.
- Develops and implements safety directives
- Completes financial forecasting duties, and generates and updates schedules for building expenditures.
- Creates safety awareness and trains staff in Health and Safety.
- Ensures compliance with legal regulations. Completes regular Occupational Health and Safety Act inspections and updates monthly reports as appropriate. Ensures that Occupational Health and Safety Act requirements are effectively implemented.
- Ensures that facilities operations are cost effective, efficient, and within established budget constraints.
- Oversees the procurement of furnishings and equipment in accordance with budget planning.
- Researches vendors, contractors, and suppliers to ensure that equipment and services are of acceptable quality, competitively priced, and delivered on time.
- Ensures that all maintenance agreements and leases are current.
- Ensures that billing discrepancies are promptly tracked and resolved.
Assumes responsibility for ensuring professional business relations with vendors, contractors, and trade professionals.
- Works to develop and maintain productive business relations with vendors, suppliers, contractors, etc.
- Acts as a liaison between the Company and external contacts.
- Ensures effective coordination of external services with Company operations.
- Obtains and conveys information as appropriate.
- Promotes goodwill and a positive image of the Company.
Effectively supervises Centre/Building personnel, ensuring optimal performance.
- Provides leadership to assigned personnel through effective objective setting, delegation, and communication. Conducts regular meetings to ensure that personnel are well informed of changes in policies and procedures. Discusses areas needing improvement.
- Assigns and coordinates personnel. Directs daily operations.
- Identifies, develops, and implements training programs as appropriate.
- Conducts performance appraisals. Provides measurable feedback to assigned personnel and suggestions for improved performance. Formulates and implements employee corrective actions as needed.
- Ensures that staffing levels are appropriate. Interviews, hires, and assigns personnel as necessary.
Assumes responsibility for related duties as required or assigned.
- Ensures that work area is clean, secure, and well maintained.
- Completes special projects as assigned.
- Reports on Operational expenses, foot traffic, security incidents etc.
PERFORMANCE MEASUREMENTS
- Good communication and coordination exists with departments. Assistance is provided as needed.
- Procurement policy is fully complied with.
- Senior Management is appropriately informed of area activities and of any significant problems.
- Operations personnel are well trained, effective, and efficient. Appropriate supervision and assistance are provided.
- Company facilities are well maintained and secure and meet the needs of the Company.
- Centre or Property operations are efficiently and cost effectively administered.
- Current and future Centre or Property needs are well planned and budgets are established and maintained.
- Effective business relations exist with vendors, contractors, and trade professionals.
- Ensuring that all Broll online data is loaded and maintained on a day to day basis as well as compliance with the prescribed ISO procedures.
- The Appointee undertakes that the working environment, entire Building and all areas to which public, workers, contractors and employees have access to, are kept in a safe and healthy condition being compliant with the Occupational Health and Safety Act 85/1993 as amended from time to time.
- The Appointee undertakes to enforce compliance on all contractors and consultants entering and performing their duties on the Buildings, even if they were appointed by a Tenant).
- The Appointee here acknowledges that delegated responsibility and undertakes to ensure that the Buildings at all times comply with the relevant stipulations contained in the OHS Act,
- The Appointee undertakes to promptly resort to their Manager (either telephonically, by e-mail, written report) all safety and security incidents that may impact on tenants, employees, contractors or members of the public without limitation to: injury, death, violence, vehicle accidents, armed robbery, abduction, kidnapping, hostage situations or any other similar criminal activity as well as damage or destruction of the structure or systems.
QUALIFICATIONS, SKILLS & EXPERIENCE
EDUCATION/CERTIFICATION:
- Matric.
- Additional related maintenance and Building management training preferred.
REQUIRED KNOWLEDGE:
- Excellent understanding of Building or Property management procedures.
- Knowledge of budgeting, service contracts, and leasing agreements.
EXPERIENCE REQUIRED:
- Five or more years of related experience, with at least two or more years of supervisory experience.
SKILLS/ABILITIES:
- Excellent leadership abilities.
- Able to organise, coordinate, and direct team activities.
- Strong problem solving skills.
- Good communications skills.
- Able to use all related maintenance equipment and computer applications
Closing Date 04 September 2025
go to method of application »
Job Description
POSITION PURPOSE
- We are seeking a skilled and commercially aware Operations Support Manager to lead and coordinate key support functions across payroll, procurement, and client billing within our Soft Services business.
- This pivotal role oversees the Payroll Administrator and Business Support Assistant, ensuring operational integrity, financial accuracy, and client satisfaction.
- The successful candidate will be responsible for ensuring timely client quoting, accurate billing rate sheets, end-to-end management of ad-hoc quotations, and maintaining strong oversight on supplier and payroll functions.
ESSENTIAL FUNCTIONS & DUTIES
Team Leadership & Oversight:
- Manage and support the Payroll Administrator and Business Support Manager, ensuring tasks are completed on time and to a high standard.
- Provide guidance, mentorship, and performance monitoring to ensure team efficiency and development.
- Oversee workflows for payroll data collection and supplier stock ordering to maintain operational continuity.
Client Quoting & Commercial Oversight:
- Ensure all client quote requests (ad-hoc) are completed accurately and timeously.
- Monitor approval workflows for quotes and track progress through to billing and final payment.
- Maintain up-to-date rate sheets aligned with client contracts, operational costs, and pricing structures.
- Review and approve rate changes in consultation with senior management and commercial leads.
Billing & Revenue Tracking:
- Ensure accuracy and alignment between approved quotes, rate sheets, billing submissions, and invoices.
- Monitor ad-hoc quotes to ensure clear documentation, billing accuracy, and timely payment.
- Liaise with finance to confirm that client payments are received in line with payment terms.
Process Control & Compliance:
- Implement and maintain internal controls over payroll submission, procurement, quoting, and billing processes.
- Ensure all documentation (e.g., PCAs, supplier quotes, FTCs, rate sheets) is compliant with internal policies and legislative requirements.
- Support audit processes with accurate and up-to-date records.
Stakeholder Engagement:
- Liaise with internal stakeholders, site managers, finance, and HR to ensure smooth integration of payroll, procurement, and billing activities.
- Build strong relationships with clients by delivering professional and timely quoting support.
- Act as a key contact for escalations related to payroll, procurement, or billing.
EDUCATION
- Matric
- Additional certificates in relevant courses
SKILLS & EXPERIENCE
Essential:
- Proven experience in a managerial or coordination role across commercial operations, procurement, payroll, or finance.
- Strong understanding of client billing, quoting, and supplier management processes.
- Excellent Excel skills and familiarity with manual data handling (e.g., timesheets, quote tracking).
- Exceptional organisational and communication skills.
Desirable:
- Experience in Soft Services, Facilities Management, or Contract Services environments.
- Familiarity with rate card structures, client contract billing, and procurement systems.
- Understanding of employment and payroll compliance in a multi-site operational setting.
KEY ATTRIBUTES
- Commercially savvy with a strong eye for detail.
- Leadership-focused with the ability to manage both tasks and people.
- Solution-oriented with a proactive approach to issue resolution.
- Able to prioritise and manage multiple responsibilities in a fast-paced environment.
Closing Date 04 September 2025
go to method of application »
Job Description
POSITION PURPOSE
- The AI Specialist Developer role is hands-on, leaning on years of technology creation & development experience to develop future capable AI powered agentic solutions while also sculpting the next generation AI vision and journey.
ESSENTIAL FUNCTIONS AND BASIC DUTIES
Strategic AI Vision
- Define and continuously refine BrollTech’s AI solutions roadmap, with a clear focus on creating autonomous, intelligent agentic agents that deliver value across property management, leasing, facilities, valuations, sustainability, and customer experience.
- Define and continuously refine BrollTech’s internal AI optimisation strategy, identifying opportunities for autonomy and implementing AI-enabled engagement with b# clients.
- Thought leadership and public engagement, the candidate must be comfortable representing the business in public forums.
AI as a Competitive Advantage
- Identify how AI can set BrollTech customers apart in the African real estate market — leading practical deployment.
- Translate AI into outcomes: faster decisions, smarter operations, superior client value.
Data & Technology Stewardship
- Oversee the design of data architectures and pipelines that enable clean, actionable data to fuel machine learning, predictive analytics, and decisioning engines.
- Ensure interoperability of AI tools with b# and other client systems.
Innovation Partnerships & Ecosystem Building
- Forge relationships with PropTech innovators, AI labs, universities, and enterprise tech partners to co-create solutions.
- Represent BrollTech in industry forums, driving the AI conversation for African real estate.
Cultural & Organisational AI Adoption
- Be the internal AI ambassador - inspiring teams, upskilling people, and ensuring AI becomes part of BrollTech’s customers operating DNA, not just a bolt on.
Ethics & Responsible AI
- Ensure AI deployment is ethical, explainable, and aligned with Broll’s values, client trust, and regulatory requirements.
Development & Technology Capability
- Has comprehensive experience in developing AI and agentic AI solutions.
- Has comprehensive experience with development tools, specifically:
- Microsoft C#
- Microsoft SQL Server
Task Management
- All requests and tasks are logged and tracked on the support and software development service management center ticketing systems.
PERFORMANCE MEASUREMENTS
- Defining Vision and Roadmap
- Development of solutions
- Innovation
- Balanced Scorecard
EDUCATION/CERTIFICATION:
- Bachelor Degree in computer science or data science
REQUIRED KNOWLEDGE:
- Detailed knowledge development of AI solutions
EXPERIENCE REQUIRED:
- At least 5 years of AI solution development
- Experience working with senior decision makers
- Experience in data modeling and analysis and providing solutions
SKILLS/ABILITIES:
- Pre-requisite: C#, MS SQL
- Advantageous: Copilot or other AI development platforms
- Strong verbal and written communication skills
- Strong interpersonal skills
- Proven analytical background
- Advanced Excel skills
- Strong analytical skills and inclination for problem-solving
- Ability to analyse large datasets
- Ability to write comprehensive reports
- Attention to detail
Closing Date 04 September 2025
go to method of application »
Job Description
POSITION PURPOSE
- Responsible for providing training and user support on the B# system and any other systems that Broll Tech may use or acquire.
ESSENTIAL FUNCTIONS AND BASIC DUTIES
Assumes responsibility for providing effective training services and support for all users.
- Responsible for providing training and support on ther B# system to users in the Company. Set-up training material and schedule and orgnaise reports for management on training issues.
- System knowledge. Must have obtained an intimate knowledge (including a good understanding of generally accepted accounting principles and functions) of the b#t system and any other system that broll tech might use or acquire.
- User liason
- Liase with users regularly to set-up training schedules.
- Liase with users to ascertain if any program problems are being experienced or if any further enhancements are required
- Needs analysis. Liase with users regularly and perform needs analysis for training requirements.
- Change management. Once enhancements/ new developments have been made to the b# system, organise for relevant users to be notified and trained.
- User manuals. Once enhancements/ new developments have been made to the b# system, make sure that help features and user manuals have been changed accordingly.
- Management reporting. Be able to produce reports for management on training issues. Be able to report to it manager or internal audit on users not adhering to iso procedures.
Assumes responsibility for establishing and maintaining professional working relationships with clients, vendors, and outside contacts.
- Tracks and resolves problems promptly and effectively. Ensures optimal service.
- Ensures that deadlines are met.
- Obtains and conveys information as needed. Logs all problems including cause and resolution information.
- Promotes goodwill and a positive image of the Clients Company.
Assumes responsibility for establishing and maintaining effective working relationships with area staff, other departments, and with management.
- Notifies all involved parties when tickets are opened and closed.
- Tracks and records resolutions of problems for future reference, training, and reporting.
- Cooperates in a team environment to promote strong customer assistance and learning.
- Works with different departments to assist in providing technical solutions as needed.
- Keeps management well informed of area activities and of any significant problems. Attends meetings as required.
- Maintains accurate and up-to-date reports.
Assumes responsibility for related duties as required or assigned.
- Assist in installing correct software versions where needed by B# system.
- Ensures that work area is clean, secure, and well maintained.
- Performs miscellaneous projects as assigned.
- Updates technical skills as required.
PERFORMANCE MEASUREMENTS
- Training workshops are completed effectively and timely in accordance with schedules.
- Training workshops succeed in imparting of knowledge.
- Assigned tasks and functions are completed in accordance with established standards, policies, and procedures.
- Good working relations exist with users. Users’ concerns are promptly addressed and problems effectively resolved.
- Required reports and documentation are complete and current.
- Management is appropriately informed of area activities and of any significant or recurring problems.
- Good working relations exist with Broll Tech personnel.
EDUCATION/CERTIFICATION:
REQUIRED KNOWLEDGE:
- Understanding property management industry.
- Knowledge of program applications.
- Financial background is advantageous.
EXPERIENCE REQUIRED:
- One or more years of related software and hardware experience.
SKILLS/ABILITIES:
ABLE TO TRAVEL TO BROLL TECH AND CUSTOMER REGIONS NATIONALLY AND INTERNATIONALLY
- Able to work well independently.
- Good problem-solving skills.
- Solid oral and written communications abilities. Be able to communicate effectively at all levels
- Ability to assist and train others.
- Able to work under pressure
- Able to work after hours when necessary
Closing Date 04 September 2025
Method of Application
Use the link(s) below to apply on company website.
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