Operations Support Manager at Broll

Job Description

POSITION PURPOSE

• We are seeking a skilled and commercially aware Operations Support Manager to lead and coordinate key support functions across payroll, procurement, and client billing within our Soft Services business.
• This pivotal role oversees the Payroll Administrator and Business Support Assistant, ensuring operational integrity, financial accuracy, and client satisfaction.
• The successful candidate will be responsible for ensuring timely client quoting, accurate billing rate sheets, end-to-end management of ad-hoc quotations, and maintaining strong oversight on supplier and payroll functions.

ESSENTIAL FUNCTIONS & DUTIES

Team Leadership & Oversight:

• Manage and support the Payroll Administrator and Business Support Manager, ensuring tasks are completed on time and to a high standard.
• Provide guidance, mentorship, and performance monitoring to ensure team efficiency and development.
• Oversee workflows for payroll data collection and supplier stock ordering to maintain operational continuity.

Client Quoting & Commercial Oversight:

• Ensure all client quote requests (ad-hoc) are completed accurately and timeously.
• Monitor approval workflows for quotes and track progress through to billing and final payment.
• Maintain up-to-date rate sheets aligned with client contracts, operational costs, and pricing structures.
• Review and approve rate changes in consultation with senior management and commercial leads.

Billing & Revenue Tracking:

• Ensure accuracy and alignment between approved quotes, rate sheets, billing submissions, and invoices.
• Monitor ad-hoc quotes to ensure clear documentation, billing accuracy, and timely payment.
• Liaise with finance to confirm that client payments are received in line with payment terms.

Process Control & Compliance:

• Implement and maintain internal controls over payroll submission, procurement, quoting, and billing processes.
• Ensure all documentation (e.g., PCAs, supplier quotes, FTCs, rate sheets) is compliant with internal policies and legislative requirements.
• Support audit processes with accurate and up-to-date records.

Stakeholder Engagement:

• Liaise with internal stakeholders, site managers, finance, and HR to ensure smooth integration of payroll, procurement, and billing activities.
• Build strong relationships with clients by delivering professional and timely quoting support.
• Act as a key contact for escalations related to payroll, procurement, or billing.

EDUCATION

• Matric
• Additional certificates in relevant courses

SKILLS & EXPERIENCE

Essential:

• Proven experience in a managerial or coordination role across commercial operations, procurement, payroll, or finance.
• Strong understanding of client billing, quoting, and supplier management processes.
• Excellent Excel skills and familiarity with manual data handling (e.g., timesheets, quote tracking).
• Exceptional organisational and communication skills.

Desirable:

• Experience in Soft Services, Facilities Management, or Contract Services environments.
• Familiarity with rate card structures, client contract billing, and procurement systems.
• Understanding of employment and payroll compliance in a multi-site operational setting.

KEY ATTRIBUTES

• Commercially savvy with a strong eye for detail.
• Leadership-focused with the ability to manage both tasks and people.
• Solution-oriented with a proactive approach to issue resolution.
• Able to prioritise and manage multiple responsibilities in a fast-paced environment.

Closing Date 04 September 2025