Vacant Jobs at Concentrix

Job Description

• The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.

Essential Functions/Core Responsibilities 

• Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements
• Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved  at a minimum weekly
• Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment
• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations
• Communicate expectations to employees and provide timely updates
• Provide subject matter expertise in handling escalated customer calls as needed
• Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities
• Stay current on internal work processes, policies and procedures. Attend required manager development training
• Promote the Concentrix values through both behavior and attitude, including being an advocate for team members

Candidate Profile 

• Must have collections experience
• Highly motivated individual with skills to develop and coach team members to achieve performance expectations
• Work well under pressure and follow through on items to completion
• Strong communication skills, both written and verbal
• Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable
• Ability to mentor, coach and provide direction to a team of employees
• Willingness to work a flexible schedule

   Closing: 2025-11-21

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Job Description

• Are you looking for an opportunity to jumpstart your career in the International Sales industry? 
• Now is your time to shine with Concentrix in this exciting opportunity to join our dynamic team as a Sales Advisor working on an internationally innovative campaign. 
• You will earn uncapped commission plus a basic salary of R8500. 
• This opportunity is for those who enjoy working at night as well as weekends (Saturdays, Sundays & Public Holidays) with a night shift allowance and subsidized company transport for night shifts. 
• You’ll be working on-site from our vibrant Cape Town office, where creativity meets cutting-edge technology. All the while, you’ll become part of a community of like-minded individuals who become friends for life.

What you will need for this Role:

• 12 months Customer Service BPO with upselling (essential)
• Experience with working Night Shift/USA hours  
• Proficient in English verbal and written communication 
• Passed Grade 12 
• A clear criminal record 
• Computer literate 
• Have a passion for sales 
• Are self-motivated and highly responsible 

​​​​​​​What’s in it for you

In this role, we offer benefits that help you support your unique lifestyle:

• A monthly salary of R8 500 
• Uncapped Commission 
• Medical aid for the main member / Medical Insurance for the employee and two dependents 
• Pension Fund 
• Group life cover 
• Subsidized transport 
• Fantastic Employee Assistance Programme (EAP) 
• Access to financial well-being sessions, will-writing sessions and stress management sessions 
• Team building and upskill training opportunities 
• Interactive and inclusive company culture 
• Access to our world-class cafeterias and recreational areas 
• Access to our on-site nurse 

​​​​​​​What you will do in this role

• Offer customers additional products whilst providing an excellent service 
• Establish customers’ needs to in order to sell the right product 
• Assist customers with promotional enquiries 
• Responsible for retaining customers and selling additional products and services 
• Providing excellent customer experiences at all times 
• Verifying and updating customer information 
• Work toward targets aligned to KPIs 
• Taking ownership of high-profile, escalated cases from beginning to resolution 
• Consistently applying agreed behavioural and compliance standards 
• Sharing knowledge and skills with other members of the team 
• Proactively offer solutions to any issues or concerns that customers might face