Vacant Jobs at Concentrix

Job Description

• Are you looking for an opportunity to jumpstart your career in the service industry? Now is your time to shine with Concentrix in This is an exciting role for someone passionate about creating and maintaining the best customer experience.
• Your key purpose will be to help, advise and resolve customer issues by being truly customer-centric and putting our customers at the heart of everything you do, working on an internationally innovative campaign with a salary of R8000.
• You’ll be working on-site from our vibrant Cape Town office, where creativity meets cutting-edge technology. All the while, you’ll become part of a community of like-minded individuals who become friends for life.

Job Requirement: 

• Minimum of Grade 12 / Matric (Essential)
• 24 Months call centre (International) – Customer Service OR Min 1 year experience either second-tier resolution, team leader role or NOC experience
• Language Level B2
• Experience in a technical organisation preferred 
• Highly Computer literate 
• Experience with ticketing systems 
• Experience with IVRs (Phone systems) 
• Experience with the use of WhatsApp or Chat for support 
• Experience in using QuickBase or similar CRM tools 
• Experience using Google Suite (Gmail, Google Drive, Google Docs, Google Sheets, etc.) 
• IT, PC navigational, problem-solving, administration and organisational skills 
• Ability to understand, analyse and navigate through learned technical systems 
• Ability to work late-night shifts in a structured environment 
• Clear credit and criminal records (Essential)

What is in it for you?

In this role, we offer benefits that help you support your unique lifestyle:

• A monthly salary of R8000
• Medical aid for the main member / medical insurance for the employee and two dependents
• Pension Fund
• Subsidised transport
• Fantastic Employee Assistance Programme (EAP)
• Group life cover
• Access to financial well-being sessions, will writing sessions and stress management sessions
• Team building and upskill training opportunities
• Interactive and inclusive company culture

What you will do in this role

• Deliver excellent customer and technology services via the Service Desk channels
• Use service monitoring tools to aid the problem-solving and service delivery
• Use automation where possible to support the automatic resolution or mitigation of issues
• Support, develop and coordinate the effective functioning of business applications
• Contribute to the planning of application scalability, configuration changes and releases
• Providing virtual support for staff working remotely.
• Interact with internal teams and 3rd party vendors as appropriate as part of the supply/delivery/support chain
• Handle escalated Service Desk tickets, incident management and service requests as appropriate
• Resolve escalated customer and supplier/vendor issues.
• Develop and demonstrate an understanding of customer and business needs.
• Participate and assist in driving the knowledge management process.
• Participate in IT-related projects.
• Assist with the creation, distribution and analysis of operational, business and financial reporting.
• Maintain current knowledge of industry trends and potential impact on the support business.

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Job Description

• Are you looking for an opportunity to advance your career in the Telecommunications sales and service industry? Now is your chance to shine with Concentrix in this exciting opportunity to join our dynamic team as a Customer Support Advisor, working on an internationally innovative campaign, with a salary of R9,524.

This role at Concentrix is a great match if you:

• Minimum of 12 months Call Centre experience (Essential)
• Experience working in customer service with exposure to upselling/sales/retentions (Essential)
• Matric (Essential)
• Ability to work shifts aligned to US business hours (Night shift)
• Proficient in English verbal communication
• Are self-motivated and highly responsible
• Clear credit and criminal record

NB: After applying, you will receive a link to your first Online Chat assessment. You must complete this assessment to proceed to the next steps in the process.

What’s in it for you

In this role, we offer benefits that help you support your unique lifestyle:

• A monthly salary of R9,524(including campaign & night-shift allowances) T&Cs apply
• Fantastic Employee Assistance Programme (EAP)
• Additional bonus earning potential up to R4,500
• Medical aid for the main member/Medical Insurance for the main member and two dependents
• Subsidized transport
• Provident/Pension Fund

What you will do in this role

• Taking ownership of high-profile, escalated cases from beginning to resolution
• Manage work orders within business SLA's
• Consistently applying agreed behavioural and compliance standards
• Sharing knowledge and skills with other members of the team
• Communicating new information that is relevant to the campaign to colleagues, customers and managers
• Developing and maintaining current knowledge of the campaign
• Ensuring first contact resolution at all times
• Protecting information security and taking responsibility for highlighting any issues that you are made aware of by using the correct processes
• Providing excellent customer experiences at all times
• Verifying and updating customer information
• Proactively offer solutions to any issues or concerns that customers might face

go to method of application »

Job Description

• Are you looking for an opportunity to jumpstart your career in the service industry? Now is your time to shine with Concentrix in this exciting opportunity to join our dynamic team as a Customer Support Advisor working on an internationally innovative campaign with a base salary of R7526
• You’ll be working on-site from our vibrant Cape Town office, where creativity meets cutting-edge technology. All the while you’ll become part of a community of like-minded individuals who become friends for life.

This Customer Support Advisor role at Concentrix is a great match if you:

• Minimum 6+ Months Customer Service Experience in a BPO with 6months chat/WhatsApp/emails 
• Clear Criminal Record (essential)
• Passed Grade 12 or NQF4
• Minimum B2 (English Language level, Email Writing and Computer Lit)
• Ability to provide references within the last 3 years of employment

What is in it for you?
In this role, we offer benefits that help you support your unique lifestyle:

• Base Salary of R7526
• Medical aid for the main member / medical insurance for the employee and two dependents
• Pension Fund
• Subsidised transport
• Fantastic Employee Assistance Programme (EAP)
• Group life cover
• Access to financial well-being sessions, will writing sessions and stress management sessions
• Team building and upskill training opportunities
• Interactive and inclusive company culture

What you will do in this role

• Taking ownership of high-profile, escalated cases from beginning to resolution
• Manage work orders within business SLA's
• Proactively offer solutions to any issues or concerns that customers might face
• Consistently applying agreed behavioural and compliance standards
• Sharing knowledge and skills with other members of the team
• Communicating new information that is relevant to the campaign to colleagues, customers and managers
• Developing and maintaining current knowledge of the campaign
• Ensuring first contact resolution at all times
• Protecting information security and taking responsibility for highlighting any issues that you are made aware of by using the correct processes
• Providing excellent customer experiences at all times
• Verifying and updating customer information
• Proactively offer solutions to any issues or concerns that customers might face
• Your qualifications and experience

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Job Description

• The Recruiter I ensures that staffing requirements are met to identify, attract and onboard top talent to efficiently and effectively meet dynamic business needs. This position is responsible for working with various clients to assess hiring needs and interview candidates for positions.

Essential Functions/Core Responsibilities 

• Responsible for assisting with implementation and administration of recruitment programs
• Receive, screen, and file incoming resumes, background, and reference checks
• Conduct initial screening interviews, telephone interviews, and/or face-to-face interviews with prospective applicants
• Assist with recommendations to hiring manager on candidate hire, and partner with appropriate stakeholders to offer competitive compensation packages and facilitate negotiation with candidates
• Leverage various resources - internet, community organizations, print media, formal/informal networks, colleges, trade associations - to directly and indirectly source qualified candidates
• Ensure the maintenance of accurate and concise records and reports concerning all phases of the recruitment process, working within the Applicant Tracking System (ATS) and HRIS tools
• Maintain consistent standards for all applicants and ensure compliance with all local rules and regulations related to hiring and recruiting
• Responsible for developing and applying an in-depth knowledge of the job specifications to include experience, skills, and behavioral competencies needed for success in each role
• Promote the Company image to candidates and external service providers and ensures that the Company is represented in the most accurate and appropriate way to all candidates and personally drives the highest standards of ethical behavior for all involved in the recruiting processes

Candidate Profile 

• 24 months minimum volume recruitment experience - Essential
• BPO Call Centre Recruitment - Essential
• Matric/Grade 12 - Essential
• Strong communication skills, both written and verbal
• Ability to multi-task, prioritize, and meet timelines on deliverable
• Proficient in Microsoft Office
• Self-starter, sense of urgency, works well under pressure, ability to work in high-velocity environment
• Sense of professionalism and ability to develop relationships
• Strong attention to detail
• Ability to handle and maintain confidential information
• Prepared to adjust working hours to meet project demands, including late hours

go to method of application »

Job Description

• Are you looking for an opportunity to jumpstart your career in the sales industry?
• Now is your time to shine with Concentrix in this exciting opportunity to join our dynamic team as a Sales Advisor working on an internationally innovative campaign with a salary of R8500 with a guaranteed campaign allowance of R1000
• You’ll be working on-site from our vibrant Cape Town office where creativity meets cutting edge technology. All the while you’ll become part of a community of likeminded individuals that that become friends for life.

This Retentions Agent role at Concentrix is a great match if you: 

• Must have 6 months retentions experience
• Passed Grade 12
• Ability to work shifts aligned to United States business hours
• Proficient in English verbal and written communication
• Are self-motivated and highly responsible

​​​​​​​What is in it for you? In this role, we offer benefits that help you support your unique lifestyle: 

• A monthly salary R8 500
• Guaranteed Campaign allowance R1000
• Incentive based on your KPI’s
• Rewarding commission structure that can get you earning up 3 times your base salary
• Medical aid for main member / Medical Insurance for employee and two dependents
• Pension Fund
• Subsidized transport
• Group life cover
• Fantastic Employee Assistance Programme (EAP)
• Access to financial well-being sessions, will-writing sessions and stress management sessions
• Team building and upskill training opportunities
• Interactive and inclusive company culture

​​​​​​​What you will do in this role: 

• Taking ownership of high-profile, escalated cases from beginning to resolution
• Consistently applying agreed behavioral and compliance standards
• Sharing knowledge and skills with other members of the team
• Communicating new information that is relevant to the campaign to colleagues, customers and managers
• Developing and maintaining current knowledge of the campaign
• Confidence and strong self-assuredness to succeed in retaining customers and selling additional products and services
• Protecting information security and taking responsibility for highlighting any issues that you are made aware of by using the correct processes
• Providing excellent customer experiences at all time
• Verifying and updating customer information
• Proactively offer solutions to any issues or concerns that customers might face