Customer Service Representative at Concentrix

Job Description

• Are you looking for an opportunity to advance your career in the Telecommunications sales and service industry? Now is your chance to shine with Concentrix in this exciting opportunity to join our dynamic team as a Customer Support Advisor, working on an internationally innovative campaign, with a salary of R9,524.

This role at Concentrix is a great match if you:

• Minimum of 12 months Call Centre experience (Essential)
• Experience working in customer service with exposure to upselling/sales/retentions (Essential)
• Matric (Essential)
• Ability to work shifts aligned to US business hours (Night shift)
• Proficient in English verbal communication
• Are self-motivated and highly responsible
• Clear credit and criminal record

NB: After applying, you will receive a link to your first Online Chat assessment. You must complete this assessment to proceed to the next steps in the process.

What’s in it for you

In this role, we offer benefits that help you support your unique lifestyle:

• A monthly salary of R9,524(including campaign & night-shift allowances) T&Cs apply
• Fantastic Employee Assistance Programme (EAP)
• Additional bonus earning potential up to R4,500
• Medical aid for the main member/Medical Insurance for the main member and two dependents
• Subsidized transport
• Provident/Pension Fund

What you will do in this role

• Taking ownership of high-profile, escalated cases from beginning to resolution
• Manage work orders within business SLA's
• Consistently applying agreed behavioural and compliance standards
• Sharing knowledge and skills with other members of the team
• Communicating new information that is relevant to the campaign to colleagues, customers and managers
• Developing and maintaining current knowledge of the campaign
• Ensuring first contact resolution at all times
• Protecting information security and taking responsibility for highlighting any issues that you are made aware of by using the correct processes
• Providing excellent customer experiences at all times
• Verifying and updating customer information
• Proactively offer solutions to any issues or concerns that customers might face