Retentions Agent at Concentrix

Job Description

• Are you looking for an opportunity to jumpstart your career in the sales industry?
• Now is your time to shine with Concentrix in this exciting opportunity to join our dynamic team as a Sales Advisor working on an internationally innovative campaign with a salary of R8500 with a guaranteed campaign allowance of R1000
• You’ll be working on-site from our vibrant Cape Town office where creativity meets cutting edge technology. All the while you’ll become part of a community of likeminded individuals that that become friends for life.

This Retentions Agent role at Concentrix is a great match if you: 

• Must have 6 months retentions experience
• Passed Grade 12
• Ability to work shifts aligned to United States business hours
• Proficient in English verbal and written communication
• Are self-motivated and highly responsible

​​​​​​​What is in it for you? In this role, we offer benefits that help you support your unique lifestyle: 

• A monthly salary R8 500
• Guaranteed Campaign allowance R1000
• Incentive based on your KPI’s
• Rewarding commission structure that can get you earning up 3 times your base salary
• Medical aid for main member / Medical Insurance for employee and two dependents
• Pension Fund
• Subsidized transport
• Group life cover
• Fantastic Employee Assistance Programme (EAP)
• Access to financial well-being sessions, will-writing sessions and stress management sessions
• Team building and upskill training opportunities
• Interactive and inclusive company culture

​​​​​​​What you will do in this role: 

• Taking ownership of high-profile, escalated cases from beginning to resolution
• Consistently applying agreed behavioral and compliance standards
• Sharing knowledge and skills with other members of the team
• Communicating new information that is relevant to the campaign to colleagues, customers and managers
• Developing and maintaining current knowledge of the campaign
• Confidence and strong self-assuredness to succeed in retaining customers and selling additional products and services
• Protecting information security and taking responsibility for highlighting any issues that you are made aware of by using the correct processes
• Providing excellent customer experiences at all time
• Verifying and updating customer information
• Proactively offer solutions to any issues or concerns that customers might face