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  • Posted: Nov 19, 2025
    Deadline: Not specified
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  • Concentrix, Corporation (Nasdaq: CNXC) is a leading global provider of customer experience (CX) solutions and technology, improving business performance for some of the world’s best brands including over 100 Fortune Global 500 clients and over 125 new economy clients. Every day, from more than 40 countries and across 6 continents, our staff delivers next g...
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    Retentions Agent

    Job Description

    • Are you looking for an opportunity to jumpstart your career in the sales industry?
    • Now is your time to shine with Concentrix in this exciting opportunity to join our dynamic team as a Sales Advisor working on an internationally innovative campaign with a salary of R8500 with a guaranteed campaign allowance of R1000
    • You’ll be working on-site from our vibrant Cape Town office where creativity meets cutting edge technology. All the while you’ll become part of a community of likeminded individuals that that become friends for life.

    This Retentions Agent role at Concentrix is a great match if you: 

    • Must have 6 months retentions experience
    • Passed Grade 12
    • Ability to work shifts aligned to United States business hours
    • Proficient in English verbal and written communication
    • Are self-motivated and highly responsible

    ​​​​​​​What is in it for you? In this role, we offer benefits that help you support your unique lifestyle: 

    • A monthly salary R8 500
    • Guaranteed Campaign allowance R1000
    • Incentive based on your KPI’s
    • Rewarding commission structure that can get you earning up 3 times your base salary
    • Medical aid for main member / Medical Insurance for employee and two dependents
    • Pension Fund
    • Subsidized transport
    • Group life cover
    • Fantastic Employee Assistance Programme (EAP)
    • Access to financial well-being sessions, will-writing sessions and stress management sessions
    • Team building and upskill training opportunities
    • Interactive and inclusive company culture

    ​​​​​​​What you will do in this role: 

    • Taking ownership of high-profile, escalated cases from beginning to resolution
    • Consistently applying agreed behavioral and compliance standards
    • Sharing knowledge and skills with other members of the team
    • Communicating new information that is relevant to the campaign to colleagues, customers and managers
    • Developing and maintaining current knowledge of the campaign
    • Confidence and strong self-assuredness to succeed in retaining customers and selling additional products and services
    • Protecting information security and taking responsibility for highlighting any issues that you are made aware of by using the correct processes
    • Providing excellent customer experiences at all time
    • Verifying and updating customer information
    • Proactively offer solutions to any issues or concerns that customers might face

    Check how your CV aligns with this job

    Method of Application

    Interested and qualified? Go to Concentrix on apply.concentrix.com to apply

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