Vacant Jobs at DHL

Job Description:

• Perform HR and training related administrative functions
• Ensure all relevant documentation are received by your Superior timeously and accurately (i.e. leave , overtime etc)
• Ensure HR documentation is provided timeously in order to maintain records accurately (i.e.. Payroll, terminations, recruitment, performance management, AWOL, IOD)
• Obtain necessary signatures for all documentation
• Update and maintain weekly and monthly KPI's
• Maintain proper filing system
• Assist with absenteeism management
• Liaise with training in assisting with any training needs( i.e. KPI' s record keeping, monitoring etc)
• Responsible for ensuring accurate HR KPI control.
• Maintain internal records and statistics relating to the area of your field.
• Understanding of Road Freight Bargaining Council
• Ensure all your work is done according to relevant procedures at all times
• Elevate problems or queries to your line for resolution
• Any other reasonable and executable tasks within your vocational ability, assigned by the supervisor
• Planning and organising for work, people and HR Management
• People acquisition and development utilization. Recruitment and selection, orientation, job analysis, training and development
• Administration and co-ordination of performance management
• Contribute to the establishment and improvement of labour and employee relations; Union negotiations, disciplinary and grievance procedure
• Administration of policies and procedures
• Maintain and handle administration related to people processes, HR information systems, compensation
• Participate in the implementation and utilization of equity related processes
• Manage and administrate the conditions of employment; Absenteeism, Leave, Educational assistance, etc.
• Assist in the management and control of the Labour Broker staff
• Assist in the management and control of Overtime
• Induction
• Administration Skills
• Communication Skills
• Logical Thinking
• Socially Confident
• Attention to detail
• Decisiveness
• Interpersonal Skills
• Sound Recruitment Knowledge
• Effective HR communication - update communication zones with all relevant HR information and activities
• Compliance to SDH processes
• Provide support to the Line Managers and Site Leadership Team regarding EOS (MATT Administration / Update, Survey Administration, EOS Process)
• IT literate; word, excel and PowerPoint
• Assist with death and disability claims - prepare and submit all necessary paperwork and do follow-ups
• Very good knowledge of IR i.e. Disciplinary hearings, conciliations, arbitrations, Union interaction
• Effective management in a diverse geographic and multi-cultural environment

Qualification;

• Professional HR Qualification
• 3 years in HR Generalist Role
• Experience in a Warehousing / Logistics environment
• Experience in Supply Chain HR
• Communication and Numeracy at NQF Level 4
• Computer Literacy
• Training & Development (Skills Development)

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Key areas of responsibility include:

• Learn & adhere to clear understandings of the clients’ requirements
• Build the knowledge & experience to ensure the correct use of equipment and to timeously report any defects
• To report and record any non-conformity with regards to customer merchandise
• To work within operating areas as determined by management and the needs of the business
• When carrying out duties - adapt to following operating procedures and safe working practices

Qualifications/requirements;

• Bachelor's Degree/diploma in Industrial / Supply Chain Engineering.
• Bachelor's Degree/diploma in Informatics / Data Science.
• BBB-EE candidate.
• South Africa Citizens only.
• Unemployed youth from age 20 – 29 years.
• Matric (English & Mathematics/literacy) – Essential.
• People with disability are encouraged to apply.

Required Documents;

• CV.
• Certified ID Copy. 
• Certified Copy Matric Certificate.
• Doctor’s note to declare disability.

Competencies & Skills;

• The incumbent is a Company representative and must at all times conduct themselves accordingly
• Excellent interpersonal skills
• Ability to build relationships
• Good team player
• Ability to work under pressure
• Customer service and clear understanding of the client’s requirement and expectations
• Positive work ethic - good written and verbal communication skills
• Admin skills - Desirable
• Person should have a good understanding of quality as a key value - Desirable
• Awareness of importance of security - Desirable
• Operational knowledge and understanding of service delivery - Desirable
• Ability to understand instructions and to accurately carry out instructions - Desirable
• React to customers in a courteous and professional manner - Desirable

go to method of application »

Key areas of responsibility include:

• Learn & adhere to clear understandings of the clients’ requirements
• Build the knowledge & experience to ensure the correct use of equipment and to timeously report any defects
• To report and record any non-conformity with regards to customer merchandise
• To work within operating areas as determined by management and the needs of the business
• When carrying out duties - adapt to following operating procedures and safe working practices

Qualifications/requirements;

• Bachelor's Degree/diploma in Industrial / Supply Chain Engineering.
• Bachelor's Degree/diploma in Informatics / Data Science.
• BBB-EE candidate.
• South Africa Citizens only.
• Unemployed youth from age 20 – 29 years.
• Matric (English & Mathematics/literacy) – Essential.
• People with disability are encouraged to apply.

Required Documents;

• CV.
• Certified ID Copy. 
• Certified Copy Matric Certificate.
• Doctor’s note to declare disability.

Competencies & Skills;

• The incumbent is a Company representative and must at all times conduct themselves accordingly
• Excellent interpersonal skills
• Ability to build relationships
• Good team player
• Ability to work under pressure
• Customer service and clear understanding of the client’s requirement and expectations
• Positive work ethic - good written and verbal communication skills
• Admin skills - Desirable
• Person should have a good understanding of quality as a key value - Desirable
• Awareness of importance of security - Desirable
• Operational knowledge and understanding of service delivery - Desirable
• Ability to understand instructions and to accurately carry out instructions - Desirable
• React to customers in a courteous and professional manner - Desirable

go to method of application »

Key responsibilities;

Quality Management:

• To integrate quality into the business by ensuring that every customer contact is a demonstration of absolute dedication towards providing first time ideal solutions for the satisfaction of customer needs. To implement ISO standards and DHL’s policies and procedures at all times. To ensure awareness of and adherence to all required policies and procedures with the team.
• To ensure their scope of work aligns to Center Of Excellence Guidelines, ensuring a fully compliant Center of Excellence at all times.
• Evaluate Calls as per agreed ratio and method, within turnaround time.
• Conduct root-cause analysis and constant source elimination to ensure standard of quality is consistently being met.
• Coach supervisors to effectively coach agents on service gaps identified and how to close them. Develop & implement a quality monitoring programme to be used for service monitoring within the Customs Affairs team.
• Champion Quality of Work Life through recommendations on Total Quality Management and people development.
• Conduct quality and coaching workshops as regularly as required.
• Drive and ensure adherence to processes implemented in accordance with best practices in the field of QA and Coaching.
• Conduct calibration sessions according to agreed targets, with supervisors, to ensure consistency in the understanding and measurement of quality.
• Ensure that policies and procedures are up to date, accurate and easily accessible to all relevant parties. Provide coaching service to team leaders in your portfolio to ensure that QA gaps identified are addressed by TL and followed through.
• Maintain, co-ordinate and improve the effectiveness of Global SOP to meet all required standards and ensure quality of 'Quality Service' for our customers.
• Provide specialist Ops expertise, support and leadership to Country operations in the resolution of process, systems and service performance issues including the introduction of improved work practices.
• Support clearance operations to prepare for internal and external audits (Global). Ensure that the requirements of Global SOP are understood and met and staff comply with these requirements as well as own work instructions / processes.

Portfolio Management

• Conduct monthly meetings with departmental Supervisors in your portfolio to discuss trends in the business unit.
• Provide a support structure for the team leaders in areas of coaching where they struggle to achieve results. Liaise consistently with training to ensure gaps are addressed.

Analysis and reporting

• Analyse trends and deliver comprehensive reports to all stake holders within expected delivery time. Analyse, compile and present reports on a weekly and monthly basis, including quality scores.

Training and Support;

• Provide support structure to the Customs Affairs trainer by feeding back Customs Affairs performance trends and identifying quality gaps.
• Take charge of Training in the absence of the Customs Affairs Trainer.
• Working closely with the Trainer in developing Training needs analysis for CA.
• Conduct and co-ordinate CA induction training.
• Arrange and conduct training courses as required by the CA Department, ensuring that staff is sufficiently educated to perform their duties professionally and effectively.
• Ensure that all training scheduled, is done in such a way that it does not interfere with the departments service levels.
• In the event that a course is run by an External Supplier or the Training Department, the Trainer/ Quality Assurance coordinator is to liaise with the relevant department and ensure that all the correct procedures are followed to enroll the learner on the course.

Minimum Requirements:

Education & experience;

• Matric
• 3 years’ experience within DHL in the area of Quality Assurance will be advantageous
• Ability to train and analyze data
• Previous DHL Customs Operations and Systems Management knowledge
• Good Knowledge of CA Policies and Procedures
• PC Literate (Excel, Word, Power point)