We believe in hiring talented, hardworking and ambitious people from all over the world. In return, we ensure a supportive working environment, access to leading edge technologies and a commitment to social awareness and equity. Working in this unique and highly competitive industry means that we have to take risks and be innovative. The way we do this is...
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Why we need you
- We’re on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.
- As an Audit & Accounting Specialist you’ll be supporting the delivery of high-quality audits and financial statements.
- This will help us excel at the delivery of an industry-leading corporate governance function to stay ahead of the game.
What you’ll be doing
As part of your role, your responsibilities will include:
Reporting
- Prepare consolidated AFS and ensure that the floqast TB is set up on a monthly basis.
- Assist with the preparation and coordination of all information for board reports where applicable.
- Conduct a thorough review of all required reporting, submissions for regulated markets and provide input where required.
Audit & Compliance
- Resolve compliance audit queries and prepare consolidated and subsidiary AFS.
- Effectively manage the local statutory and group audits and relationships with auditors.
- Facilitate audit fee discussions and ensure year end audit journals are posted.
- Act as a key member between the finance department and auditors, liaising internally with the finance teams and working through audit requests.
- Conduct thorough reviews of audit requests and challenge any anomalies that are identified within the samples queried.
- Manage the quarterly audit requirements effectively and ensure that the audit trackers are updated.
Statutory
- Manage and coordinate director changes of local statutory entities.
- Review the equity of local statutory entities and discuss any insolvency issues with the respective Finance Director of the relevant CGU’s.
- Conduct reviews on intercompany loans, share-based payment expenses and monthly reserves.
- Co-ordinate the process of new company creations and liquidations. Assist with liquidation journal entries and liquidation AFS.
- Conduct reviews on intercompany loans and share based expenses.
Corporate Governance
- Co-ordinate subsidiary engagement letters for signature by the respective CGU director.
- Ensure that all insurance schedules are maintained, discussed and approved by the relevant Finance Director.
- On a monthly basis, review and update the contract matrix files with any new agreements that have been entered into.
Technical Accounting
- Prepare ad hoc technical accounting assessments. Perform impairment assessments of assets and or investment in subsidiaries.
- On a quarterly basis liaise with the local finance team to identify any impairment triggers.
- Assist in the drafting of process notes detailing how and why monthly tasks are performed to ensure business continuity.
Essential skills you’ll bring to the table
The necessary skills that we require for this role include:
- Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively
- Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals
- Expertise in managing multiple projects simultaneously, with a track record of delivering on time and within scope
- Exceptional attention to detail, ensuring high standards of quality in all outputs
- Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations
- Qualified CIMA, ACCA, CA Articles with at least 2 years post qualification experience
- Strong Knowledge of IFRS
- Proficient in Microsoft Excel
- Minimum 2 years experience in drafting Financial Statements
- Desirable skills you’ve got up your sleeve
- It would be great if you also have some of the following skills:
- Experience in Navision / Business Central
- SOX and/or AFS experience
- CaseWare AFS drafting
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Why we need you
- We’re on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.
- As a Retention Specialist - Gamification you’ll be supporting the delivery of carefully curated user experiences for our customers, covering the design, administration, and continuous innovation of gamification strategies, as well as in-depth financial analysis of these initiatives.
- This will help us excel at enhancing customer engagement and retention, ensuring high customer satisfaction and loyalty, to stay ahead of the game.
What you’ll be doing
As part of your role, your responsibilities will include:
Gamification Strategy and Execution
- Illustrate, implement, and administer innovative gamification strategies to augment user affinity and retention.
- Employ a range of corporate tools (such as JIRA, Confluence, etc.) to proficiently steer gamification projects.
- Team up with our Retention Data Analysts for an insight-inspired approach throughout the gamification project lifecycle.
Project Management
- Coordinate gamification projects across different units ensuring punctual, seamless deliveries.
- Craft fresh gamification projects in alignment with our ongoing games and broader business strategy.
- Serve as the liaison during the trialling and deployment stages of fresh gamification enhancements.
Financial Management
- Design offer strategies that not only meet customer expectations but also deliver on the anticipated project/intervention ROI.
- Administer sound financial management practices including comprehensive audits of brand promotions, deep-dive number analyses, and appropriate follow-up actions.
Collaboration with Stakeholders
- Actively engage with key teams including Market Development, UX, and Retention Marketing teams, enabling their initiatives.
- Preserve supportive relationships with auxiliary departments and service providers to effectuate shared objectives.
- Set accurate expectations for prime stakeholders in line with the innate proficiencies of our team and suppliers.
Maintenance and Advancement
- Continuously monitor the success of gamification initiatives, utilizing metrics such as user engagement, retention rates, and other relevant KPIs for ongoing improvement.
- This job description is not intended to be an exhaustive list of responsibilities.
- You may be required to complete other reasonable duties in order to achieve business objectives.
Essential skills you’ll bring to the table
The necessary skills that we require for this role include:
- In-depth knowledge or previous experience in the iGaming industry, with a strong understanding of player behaviour
- Experience in developing and executing customer retention strategies
- Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively
- Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals
- Expertise in managing multiple projects simultaneously, with a track record of delivering on time and within scope
- Exceptional attention to detail, ensuring high standards of quality in all outputs
- Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations
- Command over Excel functionalities for in-depth analysis, data visualization, and logical formulations.
Desirable skills you’ve got up your sleeve
- It would be great if you also have some of the following skills:
- Any relevant educational qualifications, such as Game Design, UX/UI, Marketing or correlating field which enhances understanding and application of gamification.
- Proven track record of gamification journeys
End Date: July 28, 2025
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What you’ll be doing
Engineering
- Build, maintain, enhance and deploy software according to company’s software engineering standards and aligning these standards to industry standards and best practices.
- Unit-test all software artifacts.
- Maintain current systems and contribute to developing new systems using the latest technologies.
- Collaborate other software engineers and teams to deliver high-quality software solutions.
- Provide second line support for software issues and contribute towards resolving complex production issues.
- Monitor systems performance and ensure all SLAs are met.
Documentation
- Maintain comprehensive documentation of system architecture, processes, and workflows for transparency and future reference.
Essential skills you’ll bring to the table
The necessary skills that we require for this role include:
- 3 to 5 years’ practical experience in the full software development life cycle as a software engineer or software developer.
- Strong proficiency in object-oriented programming (OOP) principles, with a preference for experience in C# and the .NET framework.
- Experience in designing and building RESTful APIs and microservices.
- Proficient in working with relational databases (e.g. SQL Server) and writing efficient queries.
- Experience with containerization technologies (e.g. Docker)
- Familiarity with cloud platforms such as AWS, Azure or GCP.
- Solid understanding of Software Testing fundamentals.
- Demonstrates consistent passion for Technology and keeping up with the industry.
- Exceptional attention to detail, ensuring high standards of quality in all outputs
- Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations
- Excellent problem solving and analytical skills.
- Ability to accurately estimate effort and take ownership for time management and delivery.
- Strong collaboration and communication abilities.
Desirable skills you’ve got up your sleeve
It would be great if you also have some of the following skills:
- Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations
- Experience with Test-Driven Development (TDD) and writing unit/integration tests.
- Familiarity with container orchestration tools (e.g. Kubernetes).
- Knowledge of NoSQL databases (e.g. MongoDB) and distributed systems.
- Knowledge of in memory datastores (e.g. Redis or Valkey).
- Experience with messaging systems (e.g. Kafka, RabbitMQ).
- Experience as part of an Agile software engineering team.
- A good understanding or security principles,
- An understanding of JavaScript frameworks (e.g. Angular, Vue and React).
- Computer Science related degree, diploma, or similar qualification in software engineering.
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What you’ll be doing
As part of your role, your responsibilities will include:
- Providing world-class customer service by responding to customer queries by telephone, email, and online chats
- Processing and resolving incoming and outgoing contacts in a multimedia environment
- Processing pertinent information into relevant databases
- Completion of tasks assigned during shift
- Customer relationship building and management as well as cross selling products and services
- Problem solving tasks during shift
- Handling and taking full responsibility for customer related queries
- Excellent time management and adherence to schedule
- Performing extra tasks given by managers / shift supervisors as required
- This job description is not intended to be an exhaustive list of responsibilities.
- You may be required to complete other reasonable duties in order to achieve business objectives.
Essential skills you’ll bring to the table
The necessary skills that we require for this role include:
- Clear and concise verbal and written communication skills
- The ability to handle complex interactions clearly and effectively
- Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals
- Exceptional attention to detail, ensuring high standards of quality in all interactions
- Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations
- Matric with 2+ years of customer service experience, or a completed Degree/Diploma with no experience required
- Must be available to work 24/7 shifts
- Must have reliable transport
Desirable skills you’ve got up your sleeve
It would be great if you also have some of the following skills:
- In-depth knowledge of sports betting markets, including odds calculation, betting types and market trends
- Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations
- Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards
- Experience in developing and executing customer retention strategies
- Expertise in managing multiple customer contacts simultaneously.
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What you’ll be doing
As part of your role, your responsibilities will include:
- Full and accurate assessments of all accounts, transactions and related documentation.
- Review client transactions and ensure that detailed and accurate updates are recorded.
- Evaluate customer accounts and take appropriate action as per risk policies.
- Check all account information by using internal control reviews and record comprehensive details in each instance on various software applications.
- Send all appropriate requests for documentation.
- Review documents for legitimacy where necessary.
- Ensure all requirements are met and accurate updates are entered on the system.
- Withhold or release of certain transactions when required to do so (via direct order or decision, as per our risk acceptance criteria).
- Report and record details of customers that do not meet legitimacy standards.
- Extract information and review reports for incongruences.
- This job description is not intended to be an exhaustive list of responsibilities.
- You may be required to complete other reasonable duties in order to achieve business objectives.
Essential skills you’ll bring to the table
The necessary skills that we require for this role include:
- Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively
- Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals
- Expertise in managing multiple projects simultaneously, with a track record of delivering on time and within scope
- Exceptional attention to detail, ensuring high standards of quality in all outputs
- Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations
- Degree / diploma in Risk Management, Legal, Accounting or related fields
- Demonstrates consistent behaviour aligned to the Organizational Culture
Desirable skills you’ve got up your sleeve
It would be great if you also have some of the following skills:
- In-depth knowledge of sports betting markets, including odds calculation, betting types and market trends
- Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations
- Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards
- Experience in developing and executing customer retention strategies
- Ability to identify, analyse and conclude behavior outside of the normal
- Ability to identify discrepancies and anomalies and analyse trends
- Proficient in MS Excel
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What you’ll be doing
Finance Transformation
- Design and execute finance transformation strategies aligned with business goals.
- Lead initiatives to enhance financial performance, reduce operational costs, and improve agility.
- Drive cultural and operational change across the finance function.
Finance Systems Oversight
- Oversee the implementation, integration, and optimization of finance systems, including ERP, financial planning, and analytics platforms.
- Ensure systems are scalable, secure, and aligned with evolving business needs.
- Collaborate with IT and vendors to ensure successful system delivery and adoption.
Process Optimization & Cost Reduction
- Identify and implement opportunities to streamline and automate finance processes.
- Apply methodologies such as Lean, Six Sigma, or Kaizen to eliminate inefficiencies and enhance productivity.
- Monitor and report on cost-saving initiatives and process improvements.
Team Leadership
- Lead, mentor, and develop a high-performing finance transformation team.
- Foster a culture of continuous improvement, collaboration, and innovation.
- Provide coaching, career development, and succession planning.
Stakeholder Engagement
- Collaborate with cross-functional teams including IT, operations, HR, and business units.
- Ensure alignment and successful execution of transformation initiatives.
- Act as a trusted advisor to senior leadership on finance systems and process strategy.
Financial Planning & Analysis
- Develop and maintain robust financial models, forecasts, and analytical tools.
- Provide strategic insights and scenario analysis to support executive decision-making.
- Enhance the organization’s financial planning and performance management capabilities.
Risk & Compliance Management
- Proactively identify financial and operational risks and implement mitigation strategies.
- Ensure compliance with regulatory standards, internal controls, and audit requirements.
- Maintain strong governance over financial data and reporting processes.
Data Governance & Analytics
- Establish and enforce data governance standards across finance systems.
- Ensure data accuracy, consistency, and accessibility for reporting and analytics.
- Promote a data-driven culture within the finance function.
Digital Transformation & Automation
- Lead the adoption of digital tools and technologies such as RPA, AI, and advanced analytics.
- Drive automation of routine finance tasks to improve efficiency and accuracy.
- Stay abreast of emerging technologies and trends in digital finance.
- This job description is not intended to be an exhaustive list of responsibilities.
- You may be required to complete other reasonable duties in order to achieve business objectives.
Essential skills you’ll bring to the table
The necessary skills that we require for this role include:
- Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively
- Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals
- Expertise in managing multiple projects simultaneously, with a track record of delivering on time and within scope
- Exceptional attention to detail, ensuring high standards of quality in all outputs
- Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations
- Minimum 10 years in finance, with a strong focus on transformation, systems implementation, and process optimization
- In-depth knowledge of ERP systems, financial planning tools, and data analytics platforms
- Demonstrated ability to lead cross-functional teams and drive strategic outcomes
- CA(SA), ACCA, or equivalent professional qualification
- Strong financial modelling and forecasting capabilities
End Date: July 28, 2025
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What you’ll be doing
As part of your role, your responsibilities will include:
Enhanced Due Diligence (Source of Wealth & Source of Funds) Reviews:
- Undertake EDD Reviews of customers using open-source material, information and/or documentation provided by the customer, as well as customer data contained within internal systems.
- Contact customers via phone call and email in line with the communications plan.
- Document everything in the task management system.
- Escalate customers who do not meet affordability and responsible gambling requirements.
- EDD Analyst to monitor and action Deposit Limit Review Requests, Transaction Monitoring and other triggers to determine whether EDD is required.
- Assist with other adhoc tasks if/ when required.
- Utilising Tableau, Power BI and other systems to assist in conducting your reviews and monitor performance.
- This job description is not intended to be an exhaustive list of responsibilities.
- You may be required to complete other reasonable duties in order to achieve business objectives.
Essential skills you’ll bring to the table
The necessary skills that we require for this role include:
- Spanish first language – strong written and verbal communication skills
- Fluent in English; able to communicate effectively (read, write and speak fluently)
- Valid work/residence permit for Cape Town, South Africa
- Minimum of 12 months experience within AML environment
- Strong understanding of regulations, processes, policies and procedures
Desirable skills you’ve got up your sleeve
It would be great if you also have some of the following skills:
- Intermediate to advanced knowledge of Microsoft products
- Compliance & Responsible Gambling Knowledge
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What you’ll be doing
As part of your role, your responsibilities will include:
Real-Time Monitoring & Performance Management
- Monitor intraday contact centre performance (calls, chats, emails, etc.) in real time using Workforce Management (WFM) tools.
- Track key metrics such as adherence, occupancy, service levels, ASA (Average Speed of Answer), and queue volumes.
- Take immediate corrective actions such as reassigning Hosts, escalating issues, or recommending break/lunch adjustments to maintain service levels.
Communication & Coordination
- Serve as the primary point of contact for real-time updates and escalations during live operations.
- Coordinate with Team Managers to manage Host availability, shrinkage, and adherence.
- Communicate intraday changes, system outages, or critical incidents to stakeholders as needed.
Reporting & Analytics
- Provide real-time dashboards, status reports, and end-of-day performance summaries.
- Identify trends and patterns affecting service levels and provide recommendations for improvement.
- Support analysis of peak traffic periods, promotional campaigns, and product launches.
Tools & Systems Management
- Operate and optimize WFM systems (Genesys or similar platforms).
- Monitor and troubleshoot issues in telephony or chat routing systems in collaboration with IT teams.
- Assist with schedule adjustments and shift management as required.
- This job description is not intended to be an exhaustive list of responsibilities.
- You may be required to complete other reasonable duties in order to achieve business objectives.
Essential skills you’ll bring to the table
The necessary skills that we require for this role include:
- Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively
- Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals
- Expertise in managing multiple projects simultaneously, with a track record of delivering on time and within scope
- Exceptional attention to detail, ensuring high standards of quality in all outputs
- Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations
- Minimum 2 years’ experience in a contact centre environment
- Experience with regulatory requirements and responsible gambling policies
- Proficient in Microsoft Excel and data visualisation/reporting tools
- Analytical and problem-solving skills
- Attention to detail and ability to multitask in high pressure environments
- This role requires rotating shifts, including evenings, weekends, and public holidays
Desirable skills you’ve got up your sleeve
It would be great if you also have some of the following skills:
- In-depth knowledge of sports betting markets, including odds calculation, betting types and market trends
- Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations
- Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards
- Experience in developing and executing customer retention strategies
- Experience in a real time analyst support function
Method of Application
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