Vacant Jobs at Flash Group

Description

Responsibilities:

• Growing the Flash footprint in the area through all Sales Channels assigned to the sales team
• To increase the growth of Flash device sales into the market - in turn growing the turnover in the region. Increase overall turnover of all devices and payment channels in line with the department’s strategy and targets.
• To increase the aqquiting base and turnover by maintaining a high adoption rate when placing Flash devices.
• Ensure training of all flash products are done at the stores during every visit
• Deliver and manage the sim card business within your area by merchandising Flash sim stock
• Manage relationships and maintaining a 90% Red Flag completed calls within the sector to decrease churn.
• Supporting Kiosk Environment in line with agreed upon structures set in place. Maintaining the necessary relationships with all Kiosk Stakeholders in your region.
• Map and Geo locate your Trader database to ensure database accuracy.

Requirements

Minimum Requirements:

• 2 to 3 years sales experience or field operation experience
• Grade 12
• Read, speak and write in English
• Fully computer literate (Teams and Excel)
• Driver’s license required

Skills and Attributes:

• Ability to multi-task
• Ability to travel long distances
• Target Driven
• Ability to work without supervision
• Attention to Detail
• Ability to build customer loyalty
• Negotiation Skills
• Passion
• Planning & Organizing Skills
• Problem Solving Skills
• Proactive
• Customer relationship management
• Exceptional service
• Branding and merchandising
• Area and diary management
• Stock on hand management
• Feedback and reporting

go to method of application »

Description

Responsibilities:

• Growing the Flash footprint in the area through all Sales Channels assigned to the sales team
• To increase the growth of Flash device sales into the market - in turn growing the turnover in the region. Increase overall turnover of all devices and payment channels in line with the department’s strategy and targets.
• To increase the aqquiting base and turnover by maintaining a high adoption rate when placing Flash devices.
• Ensure training of all flash products are done at the stores during every visit
• Deliver and manage the sim card business within your area by merchandising Flash sim stock
• Manage relationships and maintaining a 90% Red Flag completed calls within the sector to decrease churn.
• Supporting Kiosk Environment in line with agreed upon structures set in place. Maintaining the necessary relationships with all Kiosk Stakeholders in your region.
• Map and Geo locate your Trader database to ensure database accuracy.

Requirements

Minimum Requirements:

• 2 to 3 years sales experience or field operation experience
• Grade 12
• Read, speak and write in English
• Fully computer literate (Teams and Excel)
• Driver’s license required

Skills and Attributes:

• Ability to multi-task
• Ability to travel long distances
• Target Driven
• Ability to work without supervision
• Attention to Detail
• Ability to build customer loyalty
• Negotiation Skills
• Passion
• Planning & Organizing Skills
• Problem Solving Skills
• Proactive
• Customer relationship management
• Exceptional service
• Branding and merchandising
• Area and diary management
• Stock on hand management
• Feedback and reporting

go to method of application »

Description

Responsibilities:

• Growing the Flash footprint in the area through all Sales Channels assigned to the sales team
• To increase the growth of Flash device sales into the market - in turn growing the turnover in the region. Increase overall turnover of all devices and payment channels in line with the department’s strategy and targets.
• To increase the aqquiting base and turnover by maintaining a high adoption rate when placing Flash devices.
• Ensure training of all flash products are done at the stores during every visit
• Deliver and manage the sim card business within your area by merchandising Flash sim stock
• Manage relationships and maintaining a 90% Red Flag completed calls within the sector to decrease churn.
• Supporting Kiosk Environment in line with agreed upon structures set in place. Maintaining the necessary relationships with all Kiosk Stakeholders in your region.
• Map and Geo locate your Trader database to ensure database accuracy.

Requirements

Minimum Requirements:

• 2 to 3 years sales experience or field operation experience
• Grade 12
• Read, speak and write in English
• Fully computer literate (Teams and Excel)
• Driver’s license required

Skills and Attributes:

• Ability to multi-task
• Ability to travel long distances
• Target Driven
• Ability to work without supervision
• Attention to Detail
• Ability to build customer loyalty
• Negotiation Skills
• Passion
• Planning & Organizing Skills
• Problem Solving Skills
• Proactive
• Customer relationship management
• Exceptional service
• Branding and merchandising
• Area and diary management
• Stock on hand management
• Feedback and reporting

go to method of application »

Description

Responsibilities:

• Growing the Flash footprint in the area through all Sales Channels assigned to the sales team
• To increase the growth of Flash device sales into the market - in turn growing the turnover in the region. Increase overall turnover of all devices and payment channels in line with the department’s strategy and targets.
• To increase the aqquiting base and turnover by maintaining a high adoption rate when placing Flash devices.
• Ensure training of all flash products are done at the stores during every visit
• Deliver and manage the sim card business within your area by merchandising Flash sim stock
• Manage relationships and maintaining a 90% Red Flag completed calls within the sector to decrease churn.
• Supporting Kiosk Environment in line with agreed upon structures set in place. Maintaining the necessary relationships with all Kiosk Stakeholders in your region.
• Map and Geo locate your Trader database to ensure database accuracy.

Requirements

Minimum Requirements:

• 2 to 3 years sales experience or field operation experience
• Grade 12
• Read, speak and write in English
• Fully computer literate (Teams and Excel)
• Driver’s license required

Skills and Attributes:

• Ability to multi-task
• Ability to travel long distances
• Target Driven
• Ability to work without supervision
• Attention to Detail
• Ability to build customer loyalty
• Negotiation Skills
• Passion
• Planning & Organizing Skills
• Problem Solving Skills
• Proactive
• Customer relationship management
• Exceptional service
• Branding and merchandising
• Area and diary management
• Stock on hand management
• Feedback and reporting

go to method of application »

RESPONSIBILITIES:

• Responsible for the optimal leveraging of technology and software to improve call centre operations and customer interactions
• Work with Product Managers and with support management to meet customer's evolving expectations in an omni-channel environment
• Be the point person for service design and translating business strategies into customer service design.
• Manage and lead the Quality-, L&D-, WFM-, teams and own delivery of subsequent reports and insights to operational teams enabling a culture of continuous improvement.
• You’ve successfully integrated business and technical product segments to achieve objectives and service delivery targets
• Be the subject matter expert on all support systems (1Stream, Freshworks, CallBI)
• Own support systems as a product and be the key incumbent driving digital transformation of our support and services technology stack
• Process owner for the Workforce Management of our Group Support and Services Centre
• Build excellent relationships both internally and externally at all levels
• Drive continuous improvement and create value by delivering excellent customer experience
• Identify customer service trends and recommend improvements by staying up to date with the best practices in customer service globally
• A key contributor to scheduling resources to meet customer service delivery requirements and service level agreements and assurance of adherence to schedule

Requirements

MINIMUM REQUIREMENTS:

• Matric Essential
• 3+ years’ experience as a people manager
• 5+ years customer service, support or call centre experience (non-negotiable)
• Comfortable working between multiple systems and multitasking in a fast-paced environment
• Multi or Omnichannel environment experience is highly advantagous
• Demonstrated experience with working with Freshworks, 1Stream and/or CallBI is highly advantagous
• Some experience in Incident Management role will be to your advantage
• Experience with BI Tools with the ability to learn new skills
• Passion and genuine interest in consumer/market research as well as the insights that result from such analyses
• Committed and highly collaborative individual who values the input of colleagues and involves others in important decision making. He/she must demonstrate an ability to lead with a vision establishing a healthy working culture in his/her team
• Understand the emotion of the agent & customer and create processes that allow effectiveness across all channels

BUILD TEAM AND PEOPLE CAPABILITIES THROUGH:

• Providing real-time, ongoing coaching and feedback to team members throughout the year
• On-time completion of performance management activities including regular 1:1s and Bi-annual performance reviews through GPS
• Supporting employee development including facilitation of career development conversations and crafting development plans for current and future needs
• Taking action to hire and retain high-performers and address poor performance
• Proactively manage change initiatives within the team including sufficient planning/ preparation and communication to minimise disruption and support employee adoption.
• Role modelling the behaviours that support and drive the Flash culture and values

TECHNICAL SKILLS:

• Strong Technical understanding of call centre related voice and non-voice support systems
• Strong Knowledge of Freshdesk and/or other non-voice systems
• Strong Knowledge of telephony systems such as 1Stream
• Ability to create workflow patterns of Systems used for support
• Testing of systems used by support
• Ability to troubleshoot and solve problems through data analysis

BEHAVIOURAL SKILLS:

• Have a solutions mindset and focus on problem solving.
• Ability to build and foster a positive culture with open communication and feedback
• Confidence and the ability to have a Holistic view
• Problem solving and the ability to understand and collate management information
• Strong customer service orientation
• Very Strong Analytical skills
• Ability to motivate and develop staff
• Strong Leadership, teamwork and management skills
• Focused and self-motivated approach to work
• Help staff to work towards targets and develop their skills
• Promote high standard of ethical, moral and professional conduct