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  • Posted: Apr 17, 2026
    Deadline: Apr 30, 2026
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  • At Nexio, we enable our clients to modernise their environments and adopt new technologies. We help them to solve their legacy problems and pave the way for their future digital success.
    Read more about this company

     

    Project Manager

    ROLE PURPOSE

    • The successful candidate will be responsible for designing schedules, assessing risks, monitoring staff and sub-contractors, budgeting, and tracking project progress.
    • For leading an operations business team in developing, testing, supporting and maintaining technical solutions. Ensure that project objectives are attained on time and within budget.
    • The person will need to effectively communicate project scopes, schedules, and budgets with both customers, contractors on an executive and junior level.

    ROLE ACCOUNTABILITIES / KEY ACTIVITIES

    Objectives:

    • Co-ordinate the implementation of Network Infrastructure projects through the complete project lifecycle as well as the delivery of project deliverables (systems, products and services) within specified time, specifications/ Quality and available resources.
    • Perform projects definition activities such as to facilitate the creation of project teams and define project deliverables as per requirement.
    • Provide CAPEX cash flow projections based on acceptance schedule delivery programme Participate in contracts/ price negotiations where applicable.
    • Measure the delivery progress of contracted deliverables against the agreed quality standards and systems/ products as well as the project plan.
    • Report on project progress to stakeholders.
    • Identify and manage risks. Decide upon and facilitate or authorize corrective action.
    • Manage the implementation of specific new products and services.
    • Integrate project work through but not limited to interfacing and liaising with all relevant groups/ divisions within the company.
    • Maintain project quality standards through adherence to Project Management methodology/ processes.

    Outputs:

    • Implemented projects
    • Controlled Documentation
    • Facilitated Processes
    • Managed Projects
    • Compiled Project Reports
    • Managed Budgets

    Job Related Skills:

    • Communication Skills
    • Co-ordinating Skills
    • Interpersonal Skills.
    • Analytical
    • Facilitation Skills.
    • Problem Solving Skills.
    • Negotiation Skills.
    • Decision – making Skills.

    Knowledge:

    • Project management Methodologies
    • Telecoms Service Frameworks and Architectures
    • MPLS / IP networks
    • Cisco Products
    • Satellite / VSAT systems
    • VOIP systems
    • Business Ethics
    • Engineering Standards
    • Business Processes
    • Financial management
    • Policies and procedures
    • Business environment
    • Performance management
    • PC literate and absolute understanding and application of project management tools and techniques in a complex system environment

    QUALIFICATIONS AND EXPERIENCE

    Job Experience:

    • 5-10 years’ experience within the ICT environment including:
    • Minimum of 5 years Project Management experience (Essential)
    • Minimum of 3 years’ experience in the ISP environment (Essential)
    • Exposure to the network Environment (Essential)
    • Minimum of 2 years’ experience in the planning and roll-out of IP-based platforms, systems, or services (essential)
    • Experience in the IP Environment (Advantageous)
    • Contractor management (Desirable)
    • Experience working with international service providers (Advantageous)

    Education:

    • Relevant 3-year degree or diploma OR Higher Certificate/Advanced Certificate in related field.
    • Equivalent combinations of education and experience will also be considered.

    go to method of application »

    Problem Management Specialist

    ROLE PURPOSE

    • The Problem Management Specialist is responsible for ensuring the consistent and reliable delivery of IT services while managing the lifecycle of all problems to improve overall service quality.
    • This hybrid role combines service assurance oversight with proactive problem management, including monitoring service performance, managing incidents and problems, conducting root cause analysis, and implementing corrective measures.
    • The role also involves leading a team of engineers, coordinating with cross-functional teams, and driving continuous improvement initiatives to enhance customer satisfaction and operational efficiency.

    ROLE REQUIREMENT

    Service Assurance

    • Ensure timely handling of incidents and service requests, meeting SLA targets.
    • Act as the primary point of contact for service-related issues and escalations.
    • Prepare and present regular service performance reports to management.
    • Conduct service reviews with customers and maintain strong stakeholder relationships.
    • Manage and resolve major incidents, minimizing business impact.
    • Coordinate post-incident reviews and implement preventive measures.

    Problem Management

    • Own and manage the Problem Management process lifecycle.
    • Conduct root cause analysis for recurring incidents and implement corrective actions.
    • Maintain and protect the Known Error Database and ensure accurate documentation.
    • Liaise with suppliers and contractors to ensure contractual obligations are met.
    • Attend CAB meetings for RFCs generated by Problem Management.
    • Monitor KPIs and produce management reports for continuous improvement.
    • Coach team members on process adherence and identify training needs.

    COMPETENCIES

    Key Competencies

    • Strong analytical and problem-solving skills.
    • In-depth knowledge of ITIL and ITSM frameworks.
    • Ability to manage incidents, problems, and service assurance processes effectively.
    • Excellent communication and stakeholder management skills.
    • Leadership and team management capabilities.
    • Ability to prioritize tasks and manage multiple issues simultaneously. 

    Professional Competencies

    • High ethical standards and integrity.
    • Customer-focused mindset with a commitment to service excellence.
    • Strong negotiation and influence skills.
    • Risk assessment and mitigation expertise.
    • Proficiency in service management tools and software.

    QUALIFICATIONS & EXPERIENCE

    • Matric certificate (Required)
    • CCNA (Required)
    • 5+ years in ICT Service Desk or Service Assurance environment.
    • 3+ years in a managerial role within a technical environment.
    • Strong understanding of IP, GSM, MPLS networks, and telecommunications.
    • Experience with CRM/Service Management systems (e.g., Siebel, Remedy).
    • ITIL Foundation certification required; advanced ITIL certifications preferred.

    Method of Application

    Use the link(s) below to apply on company website.

     

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