Vacant Jobs at Nexio

ROLE PURPOSE

• The successful candidate will be responsible for designing schedules, assessing risks, monitoring staff and sub-contractors, budgeting, and tracking project progress.
• For leading an operations business team in developing, testing, supporting and maintaining technical solutions. Ensure that project objectives are attained on time and within budget.
• The person will need to effectively communicate project scopes, schedules, and budgets with both customers, contractors on an executive and junior level.

ROLE ACCOUNTABILITIES / KEY ACTIVITIES

Objectives:

• Co-ordinate the implementation of Network Infrastructure projects through the complete project lifecycle as well as the delivery of project deliverables (systems, products and services) within specified time, specifications/ Quality and available resources.
• Perform projects definition activities such as to facilitate the creation of project teams and define project deliverables as per requirement.
• Provide CAPEX cash flow projections based on acceptance schedule delivery programme Participate in contracts/ price negotiations where applicable.
• Measure the delivery progress of contracted deliverables against the agreed quality standards and systems/ products as well as the project plan.
• Report on project progress to stakeholders.
• Identify and manage risks. Decide upon and facilitate or authorize corrective action.
• Manage the implementation of specific new products and services.
• Integrate project work through but not limited to interfacing and liaising with all relevant groups/ divisions within the company.
• Maintain project quality standards through adherence to Project Management methodology/ processes.

Outputs:

• Implemented projects
• Controlled Documentation
• Facilitated Processes
• Managed Projects
• Compiled Project Reports
• Managed Budgets

Job Related Skills:

• Communication Skills
• Co-ordinating Skills
• Interpersonal Skills.
• Analytical
• Facilitation Skills.
• Problem Solving Skills.
• Negotiation Skills.
• Decision – making Skills.

Knowledge:

• Project management Methodologies
• Telecoms Service Frameworks and Architectures
• MPLS / IP networks
• Cisco Products
• Satellite / VSAT systems
• VOIP systems
• Business Ethics
• Engineering Standards
• Business Processes
• Financial management
• Policies and procedures
• Business environment
• Performance management
• PC literate and absolute understanding and application of project management tools and techniques in a complex system environment

QUALIFICATIONS AND EXPERIENCE

Job Experience:

• 5-10 years’ experience within the ICT environment including:
• Minimum of 5 years Project Management experience (Essential)
• Minimum of 3 years’ experience in the ISP environment (Essential)
• Exposure to the network Environment (Essential)
• Minimum of 2 years’ experience in the planning and roll-out of IP-based platforms, systems, or services (essential)
• Experience in the IP Environment (Advantageous)
• Contractor management (Desirable)
• Experience working with international service providers (Advantageous)

Education:

• Relevant 3-year degree or diploma OR Higher Certificate/Advanced Certificate in related field.
• Equivalent combinations of education and experience will also be considered.

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ROLE PURPOSE

• The Problem Management Specialist is responsible for ensuring the consistent and reliable delivery of IT services while managing the lifecycle of all problems to improve overall service quality.
• This hybrid role combines service assurance oversight with proactive problem management, including monitoring service performance, managing incidents and problems, conducting root cause analysis, and implementing corrective measures.
• The role also involves leading a team of engineers, coordinating with cross-functional teams, and driving continuous improvement initiatives to enhance customer satisfaction and operational efficiency.

ROLE REQUIREMENT

Service Assurance

• Ensure timely handling of incidents and service requests, meeting SLA targets.
• Act as the primary point of contact for service-related issues and escalations.
• Prepare and present regular service performance reports to management.
• Conduct service reviews with customers and maintain strong stakeholder relationships.
• Manage and resolve major incidents, minimizing business impact.
• Coordinate post-incident reviews and implement preventive measures.

Problem Management

• Own and manage the Problem Management process lifecycle.
• Conduct root cause analysis for recurring incidents and implement corrective actions.
• Maintain and protect the Known Error Database and ensure accurate documentation.
• Liaise with suppliers and contractors to ensure contractual obligations are met.
• Attend CAB meetings for RFCs generated by Problem Management.
• Monitor KPIs and produce management reports for continuous improvement.
• Coach team members on process adherence and identify training needs.

COMPETENCIES

Key Competencies

• Strong analytical and problem-solving skills.
• In-depth knowledge of ITIL and ITSM frameworks.
• Ability to manage incidents, problems, and service assurance processes effectively.
• Excellent communication and stakeholder management skills.
• Leadership and team management capabilities.
• Ability to prioritize tasks and manage multiple issues simultaneously. 

Professional Competencies

• High ethical standards and integrity.
• Customer-focused mindset with a commitment to service excellence.
• Strong negotiation and influence skills.
• Risk assessment and mitigation expertise.
• Proficiency in service management tools and software.

QUALIFICATIONS & EXPERIENCE

• Matric certificate (Required)
• CCNA (Required)
• 5+ years in ICT Service Desk or Service Assurance environment.
• 3+ years in a managerial role within a technical environment.
• Strong understanding of IP, GSM, MPLS networks, and telecommunications.
• Experience with CRM/Service Management systems (e.g., Siebel, Remedy).
• ITIL Foundation certification required; advanced ITIL certifications preferred.