Vacant Jobs at TWK Agri

Job Summary:

• The Admin Manager is responsible for overseeing and managing the administrative functions, underwriting processes, and claims handling within the organisation.
• This role involves ensuring efficient operations, maintaining compliance with industry standards, and providing leadership to the administrative, underwriting, and claims teams.

Responsibilities and Duties:

• Supervise daily administrative operations to ensure smooth workflow and efficiency
• Develop and implement policies and procedures to enhance operational effectiveness
• Manage budgets, prepare reports, and ensure optimal allocation of resources
• Coordinate with other departments to support organisational goals and objectives
• Oversee the underwriting process to ensure accuracy, compliance, and risk assessment standards
• Develop and review underwriting guidelines, policies, and procedures
• Monitor underwriting performance and implement strategies to improve efficiency and effectiveness
• Ensure proper training and development of underwriting staff
• Manage the claims process, ensuring timely and fair resolution of claims
• Develop and enforce claims handling procedures and policies
• Monitor claims metrics and implement improvements to reduce loss ratios and enhance customer satisfaction
• Oversee complex and high-value claims, providing expertise and guidance as needed
• Lead, mentor, and motivate the administrative, underwriting, and claims teams
• Conduct performance reviews, provide feedback, and create professional development plans
• Foster a collaborative and positive work environment
• Ensure ongoing training and development opportunities for team members
• Ensure compliance with regulatory requirements and industry standards
• Develop and implement risk management strategies
• Conduct regular audits and reviews to maintain compliance and identify areas for improvement
• Ensure high levels of customer satisfaction by overseeing customer service standards and resolving escalated issues
• Develop and implement customer service policies and procedures
• Monitor customer feedback and implement improvements based on insights

Qualifications and Skills:

• Matric / Grade 12
• FAIS accreditation as per the FSCA requirements
• RE certificate
• Minimum 5 years' short term insurance experience
• Minimum 5 years’ commercial insurance experience
• Minimum 2 years' management or Team Leader experience
• Proven experience in a leadership role with strong management and team development skills
• In-depth knowledge of underwriting processes, claims handling, and insurance regulations
• Excellent analytical, problem-solving and decision-making skills
• Strong communication and interpersonal skills, with the ability to interact effectively with stakeholders at all levels

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Responsibilities and Duties:

• Manage quotations, orders, invoicing, and payments for internal and/or external promotional items, gifts, and branded materials
• Ensure that the division stays on top of new promotional trends and ensure branding Is done according to the company’s Corporate Identity
• Manage marketing materials for events, including setup, allocation, inspections, and item distribution
• Oversee sponsorship applications, logistics, payments, and promotional item distribution
• Manage Marketing Officer and – Clerks, as well as their schedules
• Coordinate Social and Economic Development initiatives, administrative reporting, and BEE compliance (using BEE 123)
• Plan and manage corporate events, golf days, and activations, including budgeting, venue booking, décor, catering, and team coordination
• Ensure collaboration between all TWK divisions for events and sponsorships
• Attend and represent TWK at corporate and sponsored events 

Qualifications and Skills:

• Diploma or degree in Marketing, Business Administration, Event Management, or a related field
• 3-5 years’ in marketing operations, promotions, sponsorships, or event management
• Experience in branding coordination, invoicing, and marketing logistics
• Strong understanding of BEE compliance and ESG sponsorships
• Knowledge of procurement, supplier management, and budgeting
• Excellent skills in event planning, stakeholder engagement, and sponsorship negotiation
• Proficiency in Microsoft Office
• Experience with marketing tools and platforms
• Knowledge of branding and promotional material development
• Strong organisational and problem-solving skills
• Ability to multitask and work under pressure
• Excellent communication and negotiation skills
• Detail-oriented with a strong eye for branding and design
• Ability to collaborate with multiple stakeholders and departments

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Responsibilities and Duties:

• Develop marketing materials, signage, vehicle branding, and digital and/or print assets
• Plan and design stationery, long-service certificates, gift vouchers (long-service, EEOTY), and internal publications (Radius, Newsletter)
• Design static and motion graphics for departments and internal communications
• Write and manage engaging social media content, ensuring proper posting, distribution, and audience engagement
• Monitor, respond to inquiries, and analyse social media performance for optimisation
• Maintain and update the company website, Intranet, Customer Portal, and internal monitors
• Source and compile articles for the Radius, ensure relevant and engaging content, manage the magazine's layout, design, and overall presentation, and oversee Radius magazine distribution (local & courier)
• Draft and send internal communications via email, intranet, and Jem
• Oversee business cards, printing, laminating, and corporate photo wall updates
• Manage year reports, ensuring accurate design and content
• Take responsibility for corporate branding, including signage and farm entrance boards

Qualifications and Skills:

• Diploma or degree in Marketing, Communications, Graphic Design, or a related field
• 3-5 years’ in corporate communications, marketing, or social media management
• Experience in graphic design and content creation
• Strong knowledge of social media trends, analytics, and engagement strategies
• Website and intranet management experience is an advantage
• Proficiency in Adobe Creative Suite (Photoshop, Illustrator, InDesign), Canva, or similar tools
• Excellent writing and communication skills
• Strong organisational and multitasking abilities
• Creativity and innovation in branding and design
• Strong attention to detail and ability to work under pressure
• Excellent interpersonal and collaboration skills
• Ability to analyse data and adjust communication strategies accordingly

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Responsibilities and Duties:

• Design marketing materials, signage, vehicle branding, and digital and/or print assets (pamphlets, booklets, brochures)
• Plan annual stationery and create framed long-service certificates and gift vouchers for Employees’ employee of the year
• Assist with Radius magazine, newsletters, and department graphics (static/motion)
• Write, schedule, and post engaging social media content while monitoring and responding to interactions
• Track and analyse social media performance to optimise engagement
• Maintain and update the company website
• Collaborate with departments on social media campaigns

Qualifications and Skills:

• Diploma or degree in Graphic Design, Digital Marketing or a related field
• 2 – 4 years’ experience in graphic design, branding and social media marketing
• Experience in digital and print media design
• Familiarity with corporate branding and promotional material creation
• Experience with social media management and content planning
• Proficiency in Adobe Creative Solution (Photoshop, Illustrator, InDesign, After Effects, Premiere Pro)
• Knowledge of social media tools (Meta Business Suite, Canva, Hootsuite, etc.)
• Website maintenance experience (WordPress or similar CMS)
• Strong creativity and attention to detail
• Excellent visual communication and branding skills
• Ability to multitask and meet deadlines
• Strong understanding of social media trends and engagement strategies
• Collaborative mindset with excellent communication skills