Role Purpose/Business Unit:
- Business excellence team within the Group International Business is responsible for delivering the Africa hub centralisation of the COE for FinOps. The team’s value proposition:
- Process Excellence: Efficiency and effectiveness of business processes and systems. Define best practices, frameworks & policies. Drive standardisation and alignment of best practice.
- Governance and Controls: Design and implement risk management and controls to ensure compliance
- Innovation: Define and implementation of strategic and transformational targets leveraging on technology and best practices
- Financial Value: Support between operational, accounting teams, group and local market ensuring integrity and compliance of financial reporting
- To be successful the individual will have a solid understanding of Financial processes in Source to Pay, Payroll, Travel & Expense, and Intercompany and systems across an integrated systems landscape which incorporates several complementary business solutions and their respective interfaces.
- They will enjoy problem solving; understand performance metrics for world class organization and compliance (such as Internal Audit, Sox). They will support the FinOps International Business team across African Opcos. Interaction with Shared Service centres, Corporate Services, Group Financial processes, local markets leadership teams, Internal and External Audit will be essential.
Your responsibilities will include:
Financial Reporting Assurance
- Ensure accuracy and integrity of the balance sheet through meticulous reconciliation and verification
- Perform and maintain financial transparency and compliance
- Effectively drive action plans on aged/ unidentified balances with account owners/ head of finance
- Process Compliance: Follow up on identified control and audit risks as well as review and propose changes to relevant policies to reflect Vodafone Way principles and tax, legal statutory requirements. Deliver control review activities in accordance with SOX regulations and Vodafone Group policies.
Manage the execution of strategic projects:
- Effectively manage Strategic projects, ensuring stakeholder buy-in and minimal disruption.
- Develop and implement communication plans to keep stakeholders informed of progress and anticipated outcomes.
Governance, Risk Management and Mitigation:
- Develop and update policies and procedures for key processes, ensuring effective internal controls are in place.
- Collaborate with stakeholders across Africa and other departments to define ownership and accountability for control activities.
- Conduct regular risk assessments to identify, analyse, and prioritise potential risks.
- Develop and implement risk mitigation strategies, including process improvements, internal control enhancements, and reporting procedures.
- Monitor and report on the effectiveness of risk mitigation measures, adjusting as needed.
- Coordinate with internal auditors, SOX, Group Risk, ensuring smooth and efficient audits and timely resolution of audit findings.
- Foster a culture of control consciousness.
Performance Management and Reporting:
- Define key performance indicators (KPIs)
- Regularly monitor and report on performance against KPIs, providing insights and recommendations for improvement.
- Analyse data to identify trends and opportunities for service optimisation.
- Champion a data-driven culture within the finance department by promoting the use of data analytics tools and insights.
- Develop and implement dashboards and reporting systems that provide real-time financial visibility and support informed decision-making.
- Partner with data analysts to extract valuable insights from financial data to drive strategic initiatives.
The ideal candidate for this role will have:
- Minimum of 8+ years relevant experience in a finance environment (Essential)
- Performance Management and Reporting (e.g. based on identified KPIs) experience
- Working across multinational
Technical / professional qualifications:
- Business related Degree (Essential)
- SAP certification (Desirable
Core competencies, knowledge and experience :
- SAP ERP knowledge
- Project Planning
- System implementation experience
- Excellent facilitation skills
- Communication – written or oral (the ability to speak and write in a clear, concise and fluent manner to both individuals and groups)
- Planning
- Change management
- Aptitude for fostering positive relationships
- Problem solving
- Teamwork
- The ability to explain complex information clearly and simply
- Operational excellence and attention to detail
- Ability to adapt quickly in a new environment and work on multiple systems/platforms
- Ability to communicate financial information with non-finance employees
- Ability to effectively communicate across all levels
- Knowledge of Finance Operations in a Shared Service centre, supporting multiple companies and countries.
- Knowledge of Key performance indicators used within the organisation to drive business decisions
- SOX, IFRS specifically in Source to Pay, Payroll, Travel & Expense, and Intercompany processes
- Excellent SAP & HFM skills
- Understand business impact of the respective elements of local and global initiatives/projects
- Technical knowledge/experience of related systems (incl. interfaces)
- Post go live support
We make an impact by offering:
- Enticing incentive programs and competitive benefit packages
- Retirement funds, risk benefits, and medical aid benefits
- Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies
Closing date for Applications: 28 November 2025
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Role Purpose/Business Unit:
- This role is dedicated to driving service excellence through strategic engagement with Managed Partners, ensuring customers enjoy a seamless and satisfying experience via the contact centre.
- It provides focused leadership and accountability for frontline teams servicing our high-value customer segment. This role is responsible for overseeing daily operations across outsourced partner sites, ensuring they align with the established operating model.
- It focuses on driving consistent execution of service standards to elevate customer satisfaction and loyalty.
- By leading performance management initiatives, the role enhances team effectiveness and service delivery. Additionally, it involves cross-functional collaboration to plan and coordinate activities that support broader business objectives and deliver positive customer outcomes.
- A key focus is maintaining commercial acumen to drive partner performance, optimize cost efficiency, and support sustainable business outcomes.
Your responsibilities will include:
To build and maintain optimal relationships with key stakeholders within internal environment and Outsourced portfolio
- To manage day to day activities at outsourced operations
- To manage outsource contracts and ensure service delivery in line with Vodacom’s stringent standards
- To co-ordinate issue resolution at Outsourced Operations
- To establish benchmarks and support outsourced operations to achieve targets
- To establish and maintain a culture of continuous improvement to continually improve our service offering to our customers
- To practice Financial prudence and structure operations to achieve efficiencies
- Pro-actively audit environments to ensure operational discipline
- To conduct outsource vendor negotiation
- Ensure Management and administration of budgets for Contracts
- Assist with operationalising new lines of business
- Act as an escalation point within Vodacom to actively champion and drive fixes upstream within Vodacom that impact your ability to create the frictionless experience for Vodacom Customers
- Act as an escalation point to senior stakeholders within your environment to actively champion and ensure that you drive and deliver on downstream fixes within your business to create a frictionless experience for Vodacom Customers
- Engage and Manage Change Requests (CR) across three elements: New CR’s , Renewed CR’s or end of life CR’s
- Support Proof of Value Initiatives
- Perform Health Checks to ensure that as a partner your service commitments are being delivered as agreed within the SOW and Commercial documents, where there is a deviation he will initiate a partner improvement plan that is signed off with committed actions and dates to redress non- performance or slippage
- Actively drive customer advocacy
The ideal candidate for this role will have:
- Matric
- Relevant 3 year Degree/Diploma
- Minimum of 5-8 years Call Centre Experience is essential
- At least 2 years must be of Contract Management and 2 years Call Centre Outsourcing Experience is essential
- With a minimum of 2 years at Supervisory and or Management experience is essential
OR
- Matric
- Minimum of 8 years Call Centre Experience is essential
- At least 2 years must be of Contract Management and 2 years Call Centre Outsourcing Experience is essential
- With a minimum of 18 months at Supervisory and or Management experience is essential
Core competencies, knowledge, and experience:
- High Knowledge of the Call Centres is essential
- Knowledge of Customer Service is essential
- Knowledge of Outsourcing principles is essential
- Knowledge of Contract management is essential
- Knowledge of Budget management is essential
- Negotiation Skills are essential
- Analytical Skills are essential
- Inter-personal Skills are essential
- Leadership Skills are essential
- Conflict Management Skills are essential
- Excellent Communication (Written & Verbal) Skills are essential
We make an impact by offering:
- Enticing incentive programs and competitive benefit packages
- Retirement funds, risk benefits, and medical aid benefits
- Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies
Closing date for Applications: 28 November 2025
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Role Purpose/Business Unit:
- The purpose of the role is to successfully manage a regional Vodacom Regional Warehouse.
Your responsibilities will include:
Warehouse Operations
- Oversee the forward and reverse logistics process.
- Oversee inbound and outbound equipment processes.
- Conduct regular and accurate stock takes.
- Enforce FIFO (First-In-First-Out) inventory principles.
- Maintain compliance with HSE (Health, Safety & Environment) and ISO standards.
- Ensure high standards of warehouse housekeeping.
- Plan and prepare for incoming stock to optimise space and readiness.
- Weekly reporting.
Inventory & System Management
- Manage stock using the Network Stock Solution (NSS) or any approved WMS system.
- Ensure accurate execution of WMS processes: receiving, shipping, put-away, site returns, packing, and asset management.
Monitor and report on:
- Stock levels and space utilisation (“Space Tracker”).
- Aging analysis and risk indicators (“Red Flags”).
- Roll-out execution and fulfilment rates.
- Safety incidents and near misses.
- NSS metrics: MRN rejections, order accuracy, and serialization accuracy.
Logistics Optimisation
- Collaborate weekly with regional project teams to forecast demand and monitor roll-out compliance.
- Maximise visibility and utilization of equipment across regional warehouses.
- Support road network optimization and reverse logistics initiatives.
- Manage scrapping processes in line with policy.
People Management
- Foster a collaborative team culture aligned with Group Logistics strategy.
- Maintain a healthy and engaged contractor workforce.
- Build strong relationships with internal and external stakeholders.
The ideal candidate for this role will have:
- Matric is essential.
- 3 year degree/diploma in Logistics / Warehouse / Supply Chain management field (not procurement), or relevant field is essential.
- Minimum 3-5 years experience in logistics or supply chain management (essential).
- Knowledge of the telecoms industry (equipment knowledge is essential).
Core competencies, knowledge, and experience:
- Proficiency in SAP, Excel, and Word.
- Strong knowledge of forward and reverse logistics
- Strong knowledge of telecoms and network equipment.
- Solid understanding of supply chain and warehouse management principles.
- Experience in the telecoms industry (equipment knowledge is critical).
We make an impact by offering:
- Enticing incentive programs and competitive benefit packages
- Retirement funds, risk benefits, and medical aid benefits
- Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies
Closing date for Applications: 28 November 2025
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