Vacant Positions at Amrod

MINIMUM SKILLS AND KNOWLEDGE REQUIRED

• Standard 10 / Grade 12 or equivalent.
• Minimum N2 Qualification in Electrical engineering and/or electronics.
• Knowledge of pneumatics will be advantageous.
• A minimum of 3 years’ experience in a technical and/or a mechanical environment is required.
• Ability to do fault finding on circuit boards & PLC’s using a multi tester.
• Good knowledge of PLC systems.
• Proficiency in English, both verbal and in written.
• Computer literate (MS Office).  
• Must be prepared to work overtime / weekends / shifts in accordance with operational requirements.
• Knowledge of Industrial Embroidery machines will be advantageous.
• Knowledge of Tajima machines will be advantageous.
• 3 phase electrical knowledge will be advantageous.
• Knowledge of generators and generator control systems will be advantageous.
• Ability to interpret engineering drawings.

BEHAVIOURAL DIMENSIONS REQUIRED

• Honest and hardworking.
• Passionate about getting things done right, first time, every time.
• Ability to work efficiently on own or as part of a team, in a highly pressurised environment.
• Meticulous attention to detail.
• Safety conscious.
• Subscribe to the principle of a place for everything and everything in its place.
• Good sense of urgency.

BRIEF DESCRIPTION OF KEY PERFORMANCE AREA

• Perform scheduled and unscheduled maintenance checks.
• Assist in project work and installations.
• Undertake fault finding exercises of machinery wiring systems regularly.
• Undertake regular mechanical fault finding, modification and repairs on machines.
• Rewire faulty machines, ovens etc.
• Modify and repair control units according to specification.
• Repair pneumatic systems as and when required.
• Assist in other positions and departments in accordance to operational requirements.
• Ensure that all tasks are executed in a safe manner with due regard for Amrod’s policies and procedures, regulations specific to the use of equipment and products and regulations prescribed by the Occupational Health & Safety Act.
• Report unsafe acts / working conditions / injury on duty to the manager / safety manager immediately.
• Maintain good housekeeping standards.

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MINIMUM SKILLS AND KNOWLEDGE REQUIRED

• Standard 10 / Grade 12 or equivalent.
• Experience in a similar position or experience at Amrod or in a similar environment will be advantageous.
• Above average verbal and written English communications skills to communicate professionally with customers and internally, both telephonically and by email.
• Above average communication and telephone skills
• Excellent computer literacy (MS Office)
• Experienced in dealing with customers.
• Knowledge of Amtrack will be advantageous.

BEHAVIOURAL DIMENSIONS REQUIRED

• Honest and hardworking.
• Passionate about getting things done right, first time, every time.
• Ability to work efficiently on own or as part of team, highly pressurised environment.
• Meticulous attention to detail.
• Flexible in terms of working hours.
• Pleasant and patient disposition.
• Customer focussed and oriented.
• Protect the integrity of the company at all times.
• Self-motivated and driven.
• Team player.
• Self-disciplined.
• Sense of urgency.
• Adaptability.
• Follow through.

BRIEF DESCRIPTION OF KEY PERFORMANCE AREA

• Resolve customer queries speedily and satisfactorily by liaising with relevant departments to determine and fix all issues from the beginning to the end (this includes all administration, get branding done, deliveries, push production, correct reporting etc.).
• Investigate issues that arise from clients and determine where the fault came from.
• Make decisions on issues that arise and find workable solution for the client, whilst taking into consideration the cost to the company.
• Report all issues to relevant departments (as well as for tracking purposes).
• Handle courier quotes, bookings and delivery confirmation.  
• Assist irate clients in a professional and diplomatic manner.
• Meet with clients in the showroom to assist with customer care issues.
• Follow through and follow up with clients to ensure that all issues were resolved to the client’s satisfaction.
• Guide and educate clients on “How Amrod Works” and how better to work with Amrod.
• Work hand in hand with other departments to ensure that clients’ expectations are met.
• Adhere to health and safety requirements and ensure compliance at all times.
• Assist in other positions and departments in accordance with operational requirements.
• Maintain and improve housekeeping and hygiene standards within department.